Working at United Airlines | Glassdoor

United Airlines Overview

Chicago, IL
10000+ employees
Company - Public (UAL)
$10+ billion (USD) per year
With great people, the world’s most comprehensive global route network, the best current aircraft order book among U.S. network carriers and the industry-leading loyalty program, United is well positioned to deliver meaningful profitability and sustainable long-term ... Read more

Glassdoor Awards

Best Places to Work: 2018 (#55)

Top CEOs: 2017 (#18), 2018 (#73)

Best Places to Interview: 2017 (#28)

Company Updates

  • It's an exciting time for United's customers and employees. Learn about our shared purpose and values at

    United Hub

    Elevate your journey across the globe and get United.

  • Congratulations to United's CEO for winning PRWeek's 2017 Communicator of the Year Award! Check out the full story at

    CEO Oscar Munoz: 'Communicator of the Year' award belongs to all 90,000 employees

    At its annual awards ceremony last night, PRWeek, the world's leading public relations publication, presented United CEO Oscar Munoz with its coveted Communicator of the Year Award in recognition of his embracing earnest, open communication with employees and customers as a catalyst for change at Un...

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United Airlines – Why Work For Us?

At United®, we are thriving in the culture that our employees have helped to create, one that encourages new ideas and rewards performance. With the right qualifications, attitude and commitment, there's almost no limit to how high you can go here.

United prides itself on treating our employees well and offering them a wide array of benefits and privileges. We offer more than just a paycheck — we give you opportunities to explore the world.

The time is right to join United. We're reinventing our company from the ground up, and opportunities exist for many experience levels. If you are a dedicated individual who is ready to move your career in a positive new direction, United Airlines may be the place for you.

We have a wide variety of career opportunities around the world — come find yours.

Improving our employees' lives today and for their future


Employees and their families enjoy exciting travel privileges, including discounted rates on airline tickets and unlimited standby travel to anywhere United flies. Whether it's backpacking through Europe or a long weekend in Guam, who wouldn't enjoy the perks of travel?

Future financials
Employees can enroll in our 401k plan, which includes a company match, to provide future financial security.
Our employees are critical to our success, so we reward them financially through profit sharing, customer satisfaction bonuses and on-time arrival bonuses when the airline performs well.
Paid time off
Our employees work hard, so we reward them with paid vacation, as well as sick time when they need it.
Professional development
United continuously encourages employees to develop their skills and interests to advance their professional growth.
We offer a variety of medical plans and options, including vision, dental, long-term disability and life insurance, to help employees keep themselves and their families happy and healthy.
Wellness program
Our wellness program offers lifestyle coaching, condition management services and a personal health record to help our employees lead healthier and more fulfilling lives, both at work and at home.
Volunteer opportunities
We encourage employees to help make a difference in the communities we serve by providing volunteer impact grants for their favorite charities, supporting charitable fundraising opportunities, and promoting volunteer participation with local food banks, parades, athletic events and more.
Business Resource Groups
We value the cultural diversity of our workforce and invite employees to participate in groups focused on multicultural backgrounds, veterans, women in the workforce and the LGTBA community, as a way to celebrate diversity and promote inclusion.
Social clubs
There are social, athletic and activity clubs around the world for employees to join, or they're welcome to start their own. Our social clubs foster camaraderie based on common interests.

Diversity flies with us


At United, we define diversity as the range of differences that make individuals unique, including ability, age, ethnicity, gender identification, race, sexual orientation and veteran's status. Inclusion is how we leverage these differences to form a genuine community and expand business opportunities.

Our approach is treating diversity and inclusion like a core leadership competency, taking diversity well beyond compliance. The goal is for leaders to create a culture where acceptance and appreciation of everyone is the norm and each employee is comfortable bringing their full selves to work. Our mission is to create an inclusive work environment, characterized by dignity and respect, that empowers every employee to serve the global marketplace and contribute to our success.


Through our Diversity and Inclusion strategy, we find innovative and effective solutions to engage employees from diverse backgrounds and cultures in taking our flyer-friendly service around the globe. We are driving to become recognized as an airline where:

  • leaders embrace diversity and inclusion as a business advantage
  • employees feel highly valued, are actively engaged and are treated with dignity and respect
  • customers value our inclusive approach to delivering flyer-friendly service
Diversity and inclusion initiatives

At United, we drive diversity and inclusion by developing our leaders, maximizing engagement, attracting and retaining talent, and expanding brand awareness. Learn more about our Diversity and Inclusion Initiatives.

United Airlines Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
  • Featured Review

    Helpful (93)

    "Friendly skies really are friendly"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Newark, NJ
    Current Employee - Flight Attendant in Newark, NJ
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than a year)


    I started working for UA since February 2017 and I am absolutely loving it. This is my 4th airline to work for as a flight attendant and the people here are the biggest reason I chose UA to work at until I retire! I am overwhelmed by the welcoming atmosphere and all the fun we have on flights and layovers.


    Depending on your base you might have to be on straight reserve for a while.

See All 2,630 Reviews

United Airlines Photos

United Airlines photo of: United
United Airlines photo of: Technical Operations - Then and Now. Can you spot the differences?
United Airlines photo of: Customer Service Employee preparing for take-off!
United Airlines photo of: Technicians
United Airlines photo of: Network Operations Center
United Airlines photo of: Control tower
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United Airlines Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (172)  

    Business Development Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2+ months. I interviewed at United Airlines (Chicago, IL) in May 2016.


    Phone interview then in person interview. Phone interview was about half an hour, conversational but structured with behavioral interview questions. In-person interview in Chicago was with two separate sales managers - both very nice guys! Similarly conversational but with behavioral structure.

    Interview Questions

    • Typical behavioral: tell me about a time....   3 Answers
See All 2,776 Interviews

United Airlines Awards & Accolades

  • DEI’s 2016 “Best Places to Work”, Disability Equality Index (DEI), 2016
  • Digital Edge 25, AGENDA15, 2015
  • Best Places to Work for LGBT Equality(Airlines), Human Rights Campaign, 2015
  • Candidates’ Choice Awards(Airline), Glassdoor, 2015
  • Award for Excellence in Advanced Biofuels, World Bio Markets, 2015
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Work at United Airlines? Share Your Experiences

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