Working at United BioSource | Glassdoor

United BioSource Overview

www.ubc.com
Kansas City, MO
1001 to 5000 employees
Express Scripts
2003
Subsidiary or Business Segment
Biotech & Pharmaceuticals
$100 to $500 million (USD) per year
United BioSource Corporation(UBC) is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible.

UBC was founded in 2003 by industry experts with a passion for ... Read more

Mission: Dedicated to Global Product Safety, Brand Loyalty, and Patient Access Strategies that Support the Full Product Lifecycle

Company Updates

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United BioSource – Why Work For Us?


United BioSource Corporation (UBC) is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible. As a service organization, UBC employees are our greatest resources. Their skills and expertise are what sets us apart in the industry. Join our innovative culture where quality service and success go hand-in-hand to improve healthcare. With more than 15 locations in North America and Europe, there may be a UBC office close to you.


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Our Past, Our Present, and Our Future


UBC was founded in 2003 by industry experts with a passion for innovation and a commitment to working with pharmaceutical and biotech organizations in proving the safety, efficacy, and value of pharmaceutical and medical products. We recognized the opportunity to build an organization tailored to meet the need for scientific evidence in the healthcare industry. And, we quickly developed our core strength – the generation, analysis, and communication of real-world evidence throughout the product lifecycle.

 

UBC is now part of Express Scripts.  Our goal to support manufacturer sponsors with the best possible team of recognized scientific and industry experts and leading technology is backed by a parent company that serves 1 in 3 Americans and processes more than one billion prescriptions annually.

 

By combining insight from data, understanding patient behavior, and the science behind clinical specialties, we can help our clients make informed decisions and optimize the care given to patients using their therapies and products. 

When you love what you do as much as we do, you strive to become the best at it. That is why we are an industry leader in proving the safety and efficacy of medicine and medical products and making those products more accessible.

Working here, you will support the development of life-changing therapies. You will work with peers who will become friends and leaders who listen to your feedback in a collaborative, innovative and fast-paced culture. You will enjoy competitive benefits, pay-for-performance compensation and rewarding recognition that promotes internal quality and critical alignment of our business objectives. And finally, you will enjoy the vast network of resources of our Fortune 20 parent organization, Express Scripts.

If you are passionate about improving healthcare worldwide, are dedicated to excellence and want to be recognized for your contributions, we are looking for your application.

So what do you say - are you ready to change things for the better during your career with UBC?


Total Rewards

Recognition

We gladly recognize employees for doing the right thing at the right time. Every employee has the opportunity to recognize colleagues and be recognized for making a difference.

Health & Well-being

We offer competitive health and well-being benefits with an emphasis on providing access to high-quality, affordable choices for our employees and their families. Our program includes valuable tools and resources that empower our employees to make good health decisions in the future, including a comprehensive well-being program

Pay for Performance

Our compensation programs are designed to ensure we are competitive, promote internal equity and consistency and align with our business objectives while maintaining a clear focus on paying for performance at the individual level.

Peace of Mind

Our benefits program includes valuable life and disability insurance coverage to help protect our employees and their families from the unexpected, plus a 401(k) Savings Plan, Stock Purchase Plan, and free financial counseling to help them prepare for the future.

A Better Life

As a company focused on our employees’ well-being, our Total Rewards program includes competitive paid time off benefits and other programs and services that help our employees live a more well-balanced life, such as tuition reimbursement, employee discounts and health advocacy services.



Benefits

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  Medical

  • Three unique medical plans to choose from - with prescription drug coverage
  • Employer contributions for HRA and HSA accounts
  • Telemedicine services available 24 hours a day
  • In-network preventive care covered at 100 percent
  • Year-round resources to help navigate the health system
  • Premiums based on salary - those who earn less pay less
  • Decision Support Tool to help you choose the best medical plan option for you, your family and your pocketbook

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  Well-being

  • Tax-free incentives added to your HRA or HSA
  • Flu shots provided at no cost
  • Biometric screenings included
  • Tobacco cessation program
  • Employee Assistance Program


  Dental

  • Two dental plans
  • Two common networks of providers
  • Orthodontics covered for children up to 18 years old
  • Preventive exams and cleanings paid at 100 percent
  • Preventive exams do not count toward your annual out-of-pocket maximum

  Financial

  • 401k plan with company match
  • Employee Stock Purchase Plan
  • Company-paid life & AD&D insurance
  • Voluntary additional life & AD&D insurance
  • Short-term and long-term disability benefits
  • Leave of absence programs (Family Medical Leave Act, military active duty/reserve service and more)
  • Voluntary pre-paid legal services
  • Flexible Spending Accounts
  • Survivor support service

  Vision

  • In-network eye exams paid at 100 percent
  • Frames and contact lenses covered once every 12 months
  • Large network of retailers allows you the flexibility to see providers at locations and times convenient to you

  Plus more

  • Paid Time Off
  • Tuition assistance
  • Adoption assistance
  • Discounted auto & home insurance
  • Public transportation tax benefit
  • Employee discounts on dozens of goods and services
  • Recognition programs
  • Internal career training resources
  • Employee charitable giving/volunteer opportunities
  • Matching gift program for educational institutions


 

 

Life at UBC

Amy Bostick

RN, BSN, Nurse Clinician

“The resources provided by UBC and our management team have really allowed me to grow as a nurse. I’m encouraged to keep learning, which allows me to be the best nurse I can to my patients.



Richard Denton

Senior Manager

“Being in-sync as a team is part of what allows UBC to deliver a high-quality product to our clients.


Kodi Cast

PAP Pharmacist

“Listening to these patients has helped me gain a perspective I didn’t learn in pharmacy school or while working in a retail pharmacy. I now have a greater understanding of what many patients endure to get the healthcare they need.



David Hanrahan

Senior Lead Data Manager

“When I looked into UBC, I recognized an environment that allows for professional growth. They were seeking a self-motivated data manager who could take a study and run with it. I knew this was a great opportunity to show what I could do and advance my career.


Barbra Perry

Senior Clinical Project Manager

“At the end of the day, I manage projects that provide patients with treatment options and hope. I’m grateful for the opportunity to do this every day.



Kelly Stephan

RN, Nurse Clinician

“Just last year, I took advantage of the tuition assistance benefit again and earned my BSN. I love being part of a large organization with numerous opportunities for growth in my career and as an individual.



1.  Clinical Services

Our Clinical Development teams collaborate with manufacturer sponsors to help ensure conclusive study results and meet global regulatory submission requirements.

 Our expertise in the design, implementation, and analysis of full-service clinical development programs makes certain that safety and efficacy evidence needs are satisfied for regulatory review.

Our team works with many of the top pharma manufacturers on research that spans   nearly every therapeutic area.

            We're looking for people who:

  • Are able to meet the highest standards of quality and client services
  • Are not satisfied with the status quo
  • Understand the need to strictly follow protocols and processes

2.Nursing

Our nurses are experts in the therapeutic area they support and perform a variety of functions, including:

  • Telephonic support and patient education through our Clinical Support Centers
  • Site of Care administration and adherence support
  • Injection training and administration of complex specialty products

Building relationships with trusted healthcare professionals helps patients to engage fully in their treatment. Year after year, nurses rank as the most trusted professionals. UBC nurses take that ranking to heart and provide personal, patient-centric care.


3.Information Technology

Our Information Technology department's vision is to be a catalyst in developing new business opportunities, sustaining strategic partnerships with our customers and supporting the future growth of UBC. They realize this vision by aligning our work to corporate goals and market forces in order to deliver innovative business solutions in a reliable, secure and compliant manner while positioning us for future technology and market changes. The department delivers on these imperatives through the use of best people, best methods and best partners, enabled by a flexible and scalable architecture to deliver business value.

If you are passionate about patients and committed to making medicine safer and more accessible, you have a place at UBC. We are looking for employees with initiative and new ideas -- experts who desire a career that delivers much more than a paycheck. Agile and flexible thinkers, service and sales experts, research specialists and global-minded strategists are welcome here.

UBC career opportunities are open to individuals with a wide range of educational backgrounds and skill levels. We are seeking exceptional candidates in a variety of areas below.


Areas of Opportunity

Patient Support

As the first point of contact for patients and healthcare providers, our patient support staff is the voice of UBC and plays a critical role in ensuring patient needs are met.

Our Site of Care administration & adherence programs are provided in the home setting and in alternate sites of care, such as the retail pharmacy setting. Experienced registered nurses and pharmacists provide injection training and administration of complex specialty products.

UBC has Clinical Support Centers throughout the United States, staffed with registered nurses, pharmacists, and highly trained associates who manage adverse event reporting, provide product information, patient education and support, while following any Risk Evaluation and Mitigation Strategies (REMS) requirements.

We're looking for people who can:

  • Build trust, ensure satisfaction, and assist patients compassionately
  • Perform telephonic support with the highest level of service and care
  • Work collaboratively on behalf of patients to gather eligibility information and handle complex coverage requirements

 

Contact Center

UBC’s trusted Contact Center staff assist patients, caregivers, and healthcare providers. Our services are designed to optimize the patient experience with the goals of increasing awareness, ensuring access, improving medication adherence, and minimizing risks of the prescribed therapy.

We're looking for people who are passionate about helping patients to fill these roles:

  • Patient Care Advocates
  • Reimbursement Specialists
  • Eligibility Specialists
  • Registered Nurses
  • Clinical Educator Registered Nurses


Pharma, Patient, and Client Services

Clients put their trust in us to provide services that meet the needs of multiple stakeholders, including patients, healthcare providers, regulatory agencies and payer organizations.

We’re looking for people who can:

  • Meet market needs for speed, flexibility, and reliability
  • Accurately and efficiently support programs and products at varying stages of development to ensure the best use of client resources
  • Deliver innovative and creative ideas that improve healthcare


Reimbursement

Our Reimbursement teams help patients, caregivers and physicians maneuver the often complex process of benefits coverage. Our staff manages a wide range of reimbursement activities, including benefits optimization, prior authorization support, appeal guidance, and patient financial assistance programs.

All of these activities facilitate faster prescription fulfillment, ensuring patients get the medication that they need.

We're looking for people who:

  • Have excellent written and verbal communication skills
  • Are comfortable in a dynamic work environment
  • Work with a high level of accuracy


Program Management

Program management is at the core of every service we provide. Organizational skills, attention to detail, industry experience, knowledge of therapeutic areas, and keen insights into regulatory processes are just some of the qualifications of our talented staff.

We’re looking for people who can:

  • Collaborate across all organizational lines
  • Identify and implement best practices
  • Maintain integrity of program


Science/Research

Many companies claim to possess the innovation required to change the world. But we make good on those claims in ways that no other organization can.

Our research techniques, study designs, and scientific solutions help bring critical products to market, gain insight into the safety and effectiveness of investigational therapies, and ultimately save lives every day. So, are you ready to use your scientific expertise to help UBC change the world?

We're looking for people who are:

  • Current with biotech and healthcare quality and safety certifications
  • Knowledgeable about clinical research processes and regulations
  • Ready to use their expertise to bring life-changing medications to patients who need them


Clinical Services

Our Clinical Development teams collaborate with manufacturer sponsors to help ensure conclusive study results and meet global regulatory submission requirements.

Our expertise in the design, implementation, and analysis of full-service clinical development programs makes certain that safety and efficacy evidence needs are satisfied for regulatory review.

Our team works with many of the top pharma manufacturers on research that spans nearly every therapeutic area.

We're looking for people who:

  • Are able to meet the highest standards of quality and client services
  • Are not satisfied with the status quo
  • Understand the need to strictly follow protocols and processes


Late Stage Research

UBC has successfully developed, implemented, and supported many of the industry’s largest and most complex global research programs. Our Late Stage Research team develops and collects evidence to support drug approval and market access through study designs that are both innovative and practical.

Our dedicated team comprises project managers, clinical research associates, physicians, nurses, statisticians, clinical programmers, and data managers. We provide expert guidance to ensure the data requirements for clinical endpoints are met and key evidence is collected in alignment with regulatory standards.

The programs we support are changing the future of clinical research and creating solutions that change lives for the better. If you're looking for a position that takes your scientific skills to the next level, apply today.

UBC is the right environment for you if you are:

  • Inquisitive and innovative
  • Highly analytical
  • Able to engage with cross functional areas, keeping in mind the ultimate program goal


Pharmacovigilance

Safety is at the heart of drug development and approval, and our clients rely on us to ensure the highest level of expertise. Our Pharmacovigilance team provides comprehensive global safety and medical services, including safety case management, medical safety and writing, signal detection and surveillance.

We’re looking for:

  • Safety specialists -- including physicians, nurses, pharmacists, and scientists
  • Specialists in regulatory submissions
  • Experienced product safety experts


Safety and Risk Management

UBC plays a significant role in patient and pharmaceutical product safety. Our team -- made up of epidemiologists, safety scientists, data analysts, software developers, and patient educators, to name a few -- design, implement, and evaluate risk management programs for products to treat everything from diabetes to organ transplant rejection.

UBC's safety teams are aligned and focused on getting the right therapy to the right patient at the right time.

We're looking for candidates who:

  • Stay current on existing and emerging pharmaceutical legislation
  • Can evaluate technology and operations that support safety programs
  • Are committed to the safe use of medicine and medical products


Nursing

Our nurses are experts in the therapeutic area they support and perform a variety of function, including:

  • Telephonic support and patient education through our Clinical Support Centers
  • Site of Care administration and adherence support
  • Injection training and administration of complex specialty products


Pharmacy

UBC pharmacists perform a variety of functions throughout the organization to support patient care and product safety. They provide telephonic prescription consultation, adverse event reporting and management, verification of prescriptions, dosage, and patient and prescriber information.

Our Patient Assistance Programs require pharmacists who are skilled at counseling patients in various disease states, including oncology, multiple sclerosis, diabetes, hypertension, rheumatoid arthritis and narcolepsy.

If you're looking for a rewarding role with growth opportunity, please apply. We have a variety of opportunities for you, including roles in:

  • Patient Assistance Programs
  • Pharmacovigilance
  • Adherence programs
  • Safety and Risk Management


Corporate

Our corporate headquarters are located in Blue Bell, PA. We also have corporate positions located throughout the United States, Canada and Europe. Professionals who work within our corporate functions come from a variety of backgrounds, bringing diverse knowledge and skills to all areas of our business.


Finance

We provide challenging opportunities that allow you to participate in strategic initiatives to support the financial profitability for an industry leader. The division partners with other business functions to deliver the best value propositions for our clients and patients.

We look for talent at all professional levels that demonstrate leadership, innovation, creativity and technical expertise.


Human Resources

The Human Resources organization is charged with ensuring that our company effectively manages and supports its most valuable investment: its employees.

Key day-to-day responsibilities include supporting human resources needs -- such as staffing, policy development and employee relations -- driving improvements in employee satisfaction and diversity awareness, providing training and organizational development and overseeing benefit and compensation plans.

We look to our Human Resources team to be a strategic partner in driving employee engagement and productivity in support of the company’s mission to innovate, improve health outcomes and ensure patient access to medicine and medical products.







As a member of the UBC team, you will be given the opportunity to support life-changing therapies as you work side-by-side with industry experts in a competitive and rapidly growing organization. Are you ready to change healthcare for the better? Then let's get started!

Interview Tips

We want to ensure both the candidate and the position are an excellent fit for each other. To do so we utilize behavioral questions with lead-ins similar to, “tell me about a time when”, which allows the interviewer to learn about the process by which you approached a situation and how you handled it. The most effective tactic in answering these questions is the STAR method: Read more

  • Situation briefly describe the situation at-hand that required your involvement
  • Task elaborate on the tasks requested of you stemming from this particular situation
  • Actions what were the actions you felt were necessary to take
  • Result for better or worse, what were the results of your actions

Anticipating behavioral interview questions and applying the STAR method will set you up for a successful interview. Be prepared by knowing details of your background and résumé and be able to concisely elaborate on them.

Other interview tips:

  • Research the Company: Having a general understanding about the company products, customers, shareholders and competitors allows you to tailor your answers specific to the company or industry in which you are interviewing.
  • First Impressions Matter: Make sure to dress appropriately and appear polished. When in doubt, ask your recruiter what outfit is appropriate for the interview.
  • Arrive Early: Allow yourself extra time to navigate traffic, find the proper parking space, entrance and check-in. Plan to arrive 15 minutes prior to your scheduled interview time
  • Remember Your Manners: : A firm hand shake, direct eye contact, good posture, engaging tone, and an enthusiastic attitude are all excellent qualities that interviewers notice.
  • Ask Questions: Always be prepared to ask the interviewer questions. This is your opportunity to hear their honest opinions of the company culture and vision for your role.
  • Send a Thank You Note: Make sure to thank the interviewer, via an email or handwritten note, within a few days of your interview.

We're looking forward to hearing from you!

United BioSource Reviews

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United BioSource CEO Patrick Lindsay
Patrick Lindsay
39 Ratings
  • "Patient Services Coordinator III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Services Coordinator in Memphis, TN
    Current Employee - Patient Services Coordinator in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United BioSource full-time (More than a year)

    Pros

    *Promote from within
    *Tuition reimbursement
    *Innovation is encouraged

    Cons

    *Business is open 7-7 so shift can not be what you wanted
    *Promote from within but the process is slow

    Advice to Management

    *Hold all employees to the same standard

See All 133 Reviews

United BioSource Photos

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United BioSource Interviews

Experience

Experience
48%
35%
15%

Getting an Interview

Getting an Interview
50%
25%
11%
8
2
2

Difficulty

2.5
Average

Difficulty

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  1.  

    Registered Nurse Interview

    Anonymous Interview Candidate in Overland Park, KS
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at United BioSource (Overland Park, KS) in May 2017.

    Interview

    Very easy laid back interview. I meet with the hiring manager and the project manager. We discussed the product they currently had on contract and the where the company was heading in the future. They both were very open about the questions I asked and it seems like a very easy place to work.

    Interview Questions

    • Why are you interested in this job?   1 Answer
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