Working at Unum | Glassdoor

Unum Overview

Chattanooga, TN
5001 to 10000 employees
1848
Company - Public (UNM)
Insurance Carriers
$10+ billion (USD) per year
Unum is one of the leading insurance companies in disability, life, accident, critical illness, dental and vision insurance. Operating with integrity, commitment, and accountability, we are the one that 33 million employees at 181,000 companies rely on. Founded in 1848, Unum is ... Read more

Mission: To be the leading provider of employee benefits products and services that help employees manage their business and employees protect their families and livelihoods.

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Company Updates

  • Our employees came together to combat hunger in their communities. Proud to announce their generous giving during last week's food drive is enough to provide 932,243 meals to those in need. http://glassdoor.com/slink.htm?key=vQzaY #unumcares

    Unum food drive results in more than 900,000 meals - WorkWell

    For more than a decade, Unum employees from across the country have united to combat hunger in their communities. The company's Cans & Cash Food Drive resulted in more than 19,000 pounds of food and more than $90,000 collected - enough to provide 932,243 meals to those in need.

  • See how Bethany Branon, AVP Marketing Delivery, and her family found their way back to beautiful Greater Portland, ME and a better way of life after living in the hustle and bustle of Boston, MA.

    http://glassdoor.com/slink.htm?key=vQcAY

    MaineBusiness - Unum - S2 - Episode 18

    Associate Vice President of Unum, an insurance company in Portland, Bethany Branon talks about her Maine life in Scarborough.

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Unum – Why Work For Us?


More than 165 years of helping others

From horse drawn carriages to electric cars, the world has drastically changed in the past 169 years. Yet, Unum’s unwavering passion to stand behind its clients at times that matter the most keeps motivating us to take smart risks and challenge its employees.

Unum’s aspiration to pursue excellence does not stop at providing financial safety, we also give back to the local communities and employees by claiming leadership within the surrounding environment and training its employees to their full potential.

Excited to be a part of the Unum family? Explore opportunities in the contact center and other business areas. 

Drawn to Work Together

We want Unum to be a place where talented people choose to work — and choose to stay. We’re dedicated to building a dynamic, engaging culture and a world-class workplace our people are proud to call their own. That means one that balances a challenging and rewarding environment with the resources every employee needs to enjoy a healthy, balanced lifestyle and build a successful career.

Embracing Diversity

With 10,000 people working across the U.S. U.K. and Ireland, we celebrate the contributions of every member of our team, and we value the diversity of perspectives and experiences that make us a stronger company. We believe embracing diversity allows us to better understand the needs of our customers and bring out the best in our people. By welcoming the unique backgrounds and experiences of people from all walks of life, we benefit from an inclusive culture that encourages the wide range of ideas and viewpoints we need to solve problems and provide valuable service.

 

Entry Level Opportunities

Unum believes in growth and that is the reason 1500 entry-level people choose to start their careers with Unum in PDP, ADP, Benefits, IT, Underwriting, Finance and Customer Service every year. Unum is here to train you, to challenge you, to reward you and to promote you in the business areas that you choose.

Contact Center:

Seek to make a difference but not sure which business area to focus on? Take a look at the opportunities in the contact center. The contact center specialists are the bridge between the insured and Unum and are here to solve problems in the clients’ best interest. Since contact center specialists work closely with many departments within the company, the job provides an overview of the company and can help one decide which business area to move to after 18 month!

Internships and Leadership Development Programs:

Unum's summer internships offer current undergraduate and MBA students the opportunity to work for a leader in financial protection benefits for the workplace. The program gives participants the experience needed to finish their college careers and the foundation of building a professional career.

We offer three distinct, robust leadership programs that provide customized professional experiences required to become leaders at our Fortune 500 company.

Professsional Opportunities:

Unum is also looking for proven professionals with broad-based business experience, those that have a passion for achieving results, willingness to own thier career, and celebrate the contributions, diversity of perspectives and experiences of thier teams. Explore our various opportunities and grow your future at Unum! 

 


 

At Unum, we go beyond the traditional health, dental and vision insurance to promote and support healthy lifestyles, such as on-site dry cleaning, corporate sports teams, on-site cafeterias with Starbucks and Ice Cream days, and much more. Here are a few unique benefits that stands us apart from the rest:

Fitness Centers: our home campuses are staffed with exercise physiologists and nationally certified fitness professionals, and a fully equipped gym with weights, machines, cardio equipment, fitness and spin classes.

Tuition Reimbursement: Unum supports employees in thier professional development with tuition reimbursement up to $5,250 per year for approved classes. Free online training through Lynda.com.

Retirement Benefits: a  401(k) and Defined Contribution program with investment advice to personalize your retirement goals. 

Charitable Contribution: In 2016, the communities where we live and work, we dedicate significant resources to organizations and initiatives focused on our three pillars of giving: education, health and wellness, and arts and culture.

Greener Way of Working: In 2016, to help more employees get engaged in on-campus green initiatives, we introduced a new employee community site to share information, events and opportunities, plus promote environmentally smart ways of living and working.

Unum Reviews

3.7
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Unum President and Chief Executive Officer Rick McKenney
Rick McKenney
12 Ratings
  • "Director Market Development"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Unum full-time

    Pros

    Heavily invested in professional development. Focus on people is second to none. Work life balance is very good.

    Cons

    High expectations can create stress, but it is more than manageable.

See All 535 Reviews

Unum Photos

Unum photo of: Town Hall Meeting
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Unum photo of: Internships
Unum photo of: Agile Workplace
Unum photo of: Team
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Unum Interviews

Experience

Experience
74%
15%
11%

Getting an Interview

Getting an Interview
72%
11%
6%
5
3
2
1

Difficulty

3.1
Average

Difficulty

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Average
Easy
  1. Helpful (2)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Unum.

    Interview

    The recruitment process involved three phases and took about two months from start to finish. The phases of my experience included (1) Application and post-application online assessment (2) 1:1 interview with a recruiter and (3) virtual interview via webcam with hiring managers.

    I filled out the application and finished the assessments and did not hear anything for about a month and a half, after which time I received an email from a recruiter asking me for times that I would be available for a telephone interview that would require about 45 minutes.

    The telephone interview was extremely professional and honestly, one of the best interview experiences I have had in my career. The recruiter did a great job of making me feel comfortable and the interview felt like a conversation. We spent time discussing my work experience and the reason for leaving past employment, she made sure I understood the job position and company and then asked me questions related to work ethic etc.

    At the end of the interview, my recruiter let me know that I would hear back in a few days if I had been passed on to the next phase which would be a video interview. I heard from another recruiter the next day via telephone. We scheduled my video interview and the recruiter also sent me an email with tips for preparing to have a successful interview. She also advised me that I would be participating in a mock role play during the interview. I really appreciated the reference material and upfront information about the interview as it helped me prepare.

    The video interview lasted about 40 minutes and the interviewers were extremely easy going and friendly. I was very nervous because I really wanted this job and they made me feel at ease. The interview consisted of reinforcing information I had learned during my first interview (company information, position details, schedule) and then we moved on to the behavioral interview questions.

    The interviewers were really skilled because they mixed questions with conversation so it did not fill like I was being asked question after question. This helped to make the entire interview a very pleasant experience. Once the questions were done, I was then told we would progress to the mock role play.

    The role play was actually fun. The interviewers provided instructions and then gave me time to prepare by reviewing information about the fictitious hotel. The information you need to walk through the roleplay is all on the screen for you as you progress through the mock call.

    Once we finished the mock call, the interviewers let me ask any questions I had, and then let me know I would hear back within the week.

    To my surprise, I received a call about 30 minutes later with a job offer, and I am so happy to start training!

    Overall, this was one of the most positive interview experiences I have been through. Throughout the entire cycle, each person I met was very friendly, genuine and represents Unum in a positive way. They seemed truly interested in learning about me, which when applying for a work at home job is sometimes lacking from companies. Everyone was willing to help with any questions and it was refreshing to go through an interview process where the recruiter actually calls you to provide you with updates throughout the process as opposed to just sending generic emails (thanks Calle - you rock! ).

    Interview Questions

    • What do you know about our company?
      What is your understanding of the job role?
      Tell me about a time when you dealt with an angry customer.   Answer Question
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Unum Awards & Accolades

  • Best Places to Work in Baton Rouge, Baton Rouge Business Report, 2014
  • Gold Medal Winner - Best Places to Work, Chattanooga Times Free Press “Best of the Best", 2015
  • America's Best Employers, Forbes, 2016
  • Top 50 Performing Life-Health Insurance Companies, Ward Group, 2016
  • Best Place to Work in Insurance, Business Insurance, 2014
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