Working at Unum | Glassdoor

Unum Overview

Chattanooga, TN
5001 to 10000 employees
Company - Public (UNM)
Insurance Carriers
$10+ billion (USD) per year
Unum is one of the leading insurance companies in disability, life, accident, critical illness, dental and vision insurance. Operating with integrity, commitment, and accountability, we are the one that 36 million employees at 193,000 companies rely on. Founded in 1848, Unum is ... Read more

Mission: To be the leading provider of employee benefits products and services that help employees manage their business and employees protect their families and livelihoods.

Company Updates

  • For more than 170 years, Unum has supported working people and families through financial protection benefits, and organizations from all sizes and industries trust the company's expertise. #weareunum

  • Forbes recognized Unum as one of America's Best Employers for Women for its pay equity, family & parental leave support, and #diversity in leadership.

    America's Best Employers For Women

    Forbes teamed up with market research company Statista to identify the companies liked most by female workers with our annual ranking of America's best employers for women.

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Unum – Why Work For Us?

More than 170 years of helping others

From horse drawn carriages to electric cars, the world has drastically changed in the past 171 years. Yet, Unum’s unwavering passion to stand behind its clients at times that matter the most keeps motivating us to take smart risks and challenge its employees.

Unum’s aspiration to pursue excellence does not stop at providing financial safety, we also give back to the local communities and employees by claiming leadership within the surrounding environment and training its employees to their full potential.

Excited to be a part of the Unum family? Explore opportunities in the contact center and other business areas. 

Drawn to Work Together

We want Unum to be a place where talented people choose to work — and choose to stay. We’re dedicated to building a dynamic, engaging culture and a world-class workplace our people are proud to call their own. That means one that balances a challenging and rewarding environment with the resources every employee needs to enjoy a healthy, balanced lifestyle and build a successful career.

Embracing Diversity

With 10,000 people working across the U.S. U.K. and Ireland, we celebrate the contributions of every member of our team, and we value the diversity of perspectives and experiences that make us a stronger company. We believe embracing diversity allows us to better understand the needs of our customers and bring out the best in our people. By welcoming the unique backgrounds and experiences of people from all walks of life, we benefit from an inclusive culture that encourages the wide range of ideas and viewpoints we need to solve problems and provide valuable service.


Entry Level Opportunities

Unum believes in growth and that is the reason 1500 entry-level people choose to start their careers with Unum in PDP, ADP, Benefits, IT, Underwriting, Finance and Customer Service every year. Unum is here to train you, to challenge you, to reward you and to promote you in the business areas that you choose.

Contact Center:

Seek to make a difference but not sure which business area to focus on? Take a look at the opportunities in the contact center. The contact center specialists are the bridge between the insured and Unum and are here to solve problems in the clients’ best interest. Since contact center specialists work closely with many departments within the company, the job provides an overview of the company and can help one decide which business area to move to after 18 month!

Internships and Leadership Development Programs:

Unum's summer internships offer current undergraduate and MBA students the opportunity to work for a leader in financial protection benefits for the workplace. The program gives participants the experience needed to finish their college careers and the foundation of building a professional career.

We offer three distinct, robust leadership programs that provide customized professional experiences required to become leaders at our Fortune 500 company.

Professsional Opportunities:

Unum is also looking for proven professionals with broad-based business experience, those that have a passion for achieving results, willingness to own thier career, and celebrate the contributions, diversity of perspectives and experiences of thier teams. Explore our various opportunities and grow your future at Unum! 



At Unum, we go beyond the traditional health, dental and vision insurance to promote and support healthy lifestyles, such as on-site dry cleaning, corporate sports teams, on-site cafeterias with Starbucks and Ice Cream days, and much more. Here are a few unique benefits that stands us apart from the rest:

Fitness Centers: our home campuses are staffed with exercise physiologists and nationally certified fitness professionals, and a fully equipped gym with weights, machines, cardio equipment, fitness and spin classes.

Tuition Reimbursement: Unum supports employees in thier professional development with tuition reimbursement up to $5,250 per year for approved classes. Free online training through

Retirement Benefits: a  401(k) and Defined Contribution program with investment advice to personalize your retirement goals. 

Charitable Contribution: In 2016, the communities where we live and work, we dedicate significant resources to organizations and initiatives focused on our three pillars of giving: education, health and wellness, and arts and culture.

Greener Way of Working: In 2016, to help more employees get engaged in on-campus green initiatives, we introduced a new employee community site to share information, events and opportunities, plus promote environmentally smart ways of living and working.

Unum Reviews

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Recommend to a friend
Approve of CEO
Unum President and Chief Executive Officer Rick McKenney
Rick McKenney
24 Ratings
  • Featured Review

    Helpful (23)

    "Best I could hope for"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist II in Chattanooga, TN
    Current Employee - Customer Support Specialist II in Chattanooga, TN
    Positive Outlook
    Approves of CEO

    I have been working at Unum full-time (More than a year)


    Great work-life balance. I never have to take work home with me and get every single weekend and major holiday off. Scheduled to work on a religious holiday? No problem; they give you 3 floating holidays per year you can apply towards whatever you would like.

    The pay is above industry standard and includes not only matching 401k contributions, after a year they give you a defined contribution and stock options.

    The coworkers are great. Everyone from management down is super supportive and peers are eager to lend a helping hand.

    The expectations are clearly spelled out for you and easily attainable. If you find yourself struggling, the open and inviting culture allows you to not be afraid to ask for the help.

    I work in office, but we are expanding our contact center more and more to a work at home basis and have gotten some great feedback and results with it.

    The advancement opportunities are second to none. The contact center is a great way to prove your value, which is why a lot of other departments covet the employees. This is why there is an 18 month commitment in the contact center.


    The work can be trying at times. Mostly the calls are simple status update requests, but you will get the occasional irrationally angry caller that can muddy up your day. That, and it can get a bit boring answering 80-100 calls per day.

    Due to the sheer amount of calls we take in a day and the limited amount of people that can call out in a day, it can be very difficult to get a day off if you do not request it weeks in advance, but there are often people who will trade shifts with you. If you can't get anyone to trade or cover part of your shift, you may be able to get a schedule adjustment.

    Advice to Management

    I honestly could not ask more from management. I feel that I have gotten all of the encouragement and support that I need to be successful.

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Unum Photos

Unum photo of: Town Hall Meeting
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Unum Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (7)  

    Eligibility Specialist Interview

    Anonymous Employee in Portland, ME
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 3 weeks. I interviewed at Unum (Portland, ME) in July 2018.


    I applied through a major job board, and shortly thereafter, received a call from an in-house recruiter who was personable and asked engaging questions. A follow-up email invited me to their Portland location where I was interviewed by two friendly managers who asked, and answered, questions freely. After speaking with the original recruiter by phone regarding the positive result of my face-to-face interview, an email arrived with an official offer pending the results of a background check, which was quickly completed and then proceeded by a confirmation of my start date.

    The experience was seamless, with every interaction being professional and cordial. In fact, during the background check phase, I was given the chance to rectify a discrepancy of my own doing. The HR department was very patient. I can't imagine a more efficient and thorough process then the one I experienced.

    Interview Questions

    • What are two qualities you look for in a company when applying for a new job?   1 Answer
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Unum Awards & Accolades

  • Best Places to Work in Baton Rouge, Baton Rouge Business Report, 2014
  • Gold Medal Winner - Best Places to Work, Chattanooga Times Free Press “Best of the Best", 2015
  • America's Best Employers, Forbes, 2016
  • Top 50 Performing Life-Health Insurance Companies, Ward Group, 2016
  • Best Place to Work in Insurance, Business Insurance, 2014
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

Work at Unum? Share Your Experiences

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