Mission: Upper Lake Processing Services, Inc. specializes in online sales, excellent customer support and increased customer contact. The Upper Lake Processing Services, Inc. is a leading industry with its innovative marketing approach, dedication and commitment to our customers and ...
I have been working at Upper Lake Processing Services full-time (Less than a year)
Upper lake really does care about their people. I have seen managers fight to keep employees who are an asset to the company, and they pay them well for it. I have never seen a base pay so high in a call center environment. They also do tons of incentives and giveaways for reps, and free lunch once a month for the whole company. The job as a whole is very simple, and the main reason people seem to get let go is due to attendance, so if you don't have issues with that, then you will be golden. I know most of the managers on the floor were originally reps, so there is a lot of opportunity to advance here too.
The company is broken into 3 suites, so there is a separation in culture based on which department you are in. Also, the company doesn't currently have a way to apply online, so you have to fill out paperwork when you come in for an interview, which takes a good amount of time, but it's worth it if you truly wanna work here.
Advice to Management
Find a new facility that better supports the growth that you are having and integrates all the departments together. Also, get an online system to let candidates apply and do paperwork.
I applied through a recruiter. The process took 6 days. I interviewed at Upper Lake Processing Services (Overland Park, KS) in August 2016.
The interview process was very simple, but not super modern. You apply by sending your resume to the recruiter. They reach out to you based on your background and schedule and in-person interview. When you come in, you spend about 20 minutes filling out a paper application, and then get taken into a conference room to do a 30-40 min computer assessment. It tested Math, Verbal, Typing, & Computer skills. After that you meet with the recruiter. My experience with him was amazing, he was very warm and welcome, truly seemed to care about me as a person and my goals, and ultimately just wanted to see if I was going to be a good fit with the job and culture of the company. He has a very welcoming office, and I felt very comfortable. After you meet with him, based on availability, you could meet with a sales manager as well to get some more perspective on the sales role specifically. Then they send you home. I got a call the next day offering me the role. I really enjoyed the interview experience here.
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