Working at Upper Lake Processing Services | Glassdoor

Upper Lake Processing Services Overview

Overland Park, KS
51 to 200 employees
2013
Company - Private
Financial Transaction Processing
$500 million to $1 billion (USD) per year
Unknown
A National Company with a local and established office that provides consumer lending services focused on applying a global approach to customer challenges since its inception. We apply the lessons learned and best practices on an ongoing basis with the focus being on providing ... Read more

Mission: Upper Lake Processing Services, Inc. specializes in online sales, excellent customer support and increased customer contact. The Upper Lake Processing Services, Inc. is a leading industry with its innovative marketing approach, dedication and commitment to our customers and ... Read more

Upper Lake Processing Services Reviews

2.9
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Robert DeForest
5 Ratings
  • "Lets Get Real..."

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Overland Park, KS
    Current Employee - Anonymous Employee in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upper Lake Processing Services full-time (Less than a year)

    Pros

    Upper lake really does care about their people. I have seen managers fight to keep employees who are an asset to the company, and they pay them well for it. I have never seen a base pay so high in a call center environment. They also do tons of incentives and giveaways for reps, and free lunch once a month for the whole company. The job as a whole is very simple, and the main reason people seem to get let go is due to attendance, so if you don't have issues with that, then you will be golden. I know most of the managers on the floor were originally reps, so there is a lot of opportunity to advance here too.

    Cons

    The company is broken into 3 suites, so there is a separation in culture based on which department you are in. Also, the company doesn't currently have a way to apply online, so you have to fill out paperwork when you come in for an interview, which takes a good amount of time, but it's worth it if you truly wanna work here.

    Advice to Management

    Find a new facility that better supports the growth that you are having and integrates all the departments together. Also, get an online system to let candidates apply and do paperwork.

See All 24 Reviews

Upper Lake Processing Services Photos

Upper Lake Processing Services photo of: Upper Lake California
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Upper Lake Processing Services Interviews

Experience

Experience
75%
25%
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Getting an Interview

Getting an Interview
75%
25%

Difficulty

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Average

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  1.  

    Sales Representative Interview

    Anonymous Employee in Overland Park, KS
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 6 days. I interviewed at Upper Lake Processing Services (Overland Park, KS) in August 2016.

    Interview

    The interview process was very simple, but not super modern. You apply by sending your resume to the recruiter. They reach out to you based on your background and schedule and in-person interview. When you come in, you spend about 20 minutes filling out a paper application, and then get taken into a conference room to do a 30-40 min computer assessment. It tested Math, Verbal, Typing, & Computer skills. After that you meet with the recruiter. My experience with him was amazing, he was very warm and welcome, truly seemed to care about me as a person and my goals, and ultimately just wanted to see if I was going to be a good fit with the job and culture of the company. He has a very welcoming office, and I felt very comfortable. After you meet with him, based on availability, you could meet with a sales manager as well to get some more perspective on the sales role specifically. Then they send you home. I got a call the next day offering me the role. I really enjoyed the interview experience here.

    Interview Questions

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