Working at Urban Massage | Glassdoor

Urban Massage Overview

London, England (UK)
51 to 200 employees
Company - Private
Unknown / Non-Applicable

Urban Massage Reviews

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Jack Tang
21 Ratings
  • Helpful (1)

    "Forever changing CS"

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Urban Massage full-time


    Been making over a grand a week for the past 3 years and positive changes have been done with the app.


    Forever changing CS that cannot pronounce their own name so you never know who you are speaking to...clueless teenagers that do not know how to work the app they are supposed to work for ...
    The app sends you to the wrong location most of the time so what you have to do is type the postcode on your own google maps and check it with the street name ....frustrating.
    They finally put strict rules about cancellation policies but the rookies still call you and ask you if you are willing to give away half your money because the client is late ...

    Advice to Management

    Fix the glitches you are aware ...Hire older people that will not leave in 6 months

See All 29 Reviews

Urban Massage Photos

Urban Massage photo of: One big happy family!
Urban Massage photo of: That time we walked down the street in white robes
Urban Massage photo of: Our most recent company retreat
Urban Massage photo of: Launching in Paris
Urban Massage photo of: Vienna office
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Urban Massage Interviews



Getting an Interview

Getting an Interview





    City Manager Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied online. The process took 2+ weeks. I interviewed at Urban Massage (London, England (UK)) in September 2016.


    Very professional, first I was contacted via InMail on Linkedin by Laura Haynes Head of People & Talent, I immediately liked her friendly and very polite yet approachable style. She then arranged a phone call for an interview with me as she is based in London and I was in Vienna. The call went very well, I just struggled a little bit with the English accent as I am more used to American English. But all went well and she asked me if I could complete an assignment namely a business case for them. In Austria this is not common practice but I decided to take the chance and make the effort. I invested around 4 hours of time into the business case which I then sent to Laura as a power point presentation. We arranged another phone call with her and Sascha Woelk (COO) who is also based in London. During the call I was presenting my business case. It was a little tough as the time was very limited and I felt like I didn't have enough time to present my case professionally also I was on speaker phone and it was not easy to understand everything over the phone.

    Both Laura and Sascha seemed impressed enough to schedule another call with Jack one of the founders. I enjoyed talking to Jack a lot he is very kind and at the same time driven and determined he gave me the same positive impression I had from the beginning when speaking to Laura and Sascha and asked me some original questions not the standard interview questions like "what are your strengths and weaknesses?"...

    After this call Laura called me to tell me they wanted to hire me and then sent me an offer via email. After giving it some thought I gladly accepted and have been a happy team member of Urban Massage since.

    Interview Questions

    • What was a challenging or stressful time during your career and how did you handle it?   1 Answer
See All 11 Interviews

Urban Massage Awards & Accolades

  • 30 Under 30, Forbes, 2016

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