Mission: Insurance is all about relationships, and we believe technology should make those relationships even stronger. Our mission is to transform the way the industry operates by putting people at the heart of insurance technology.
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The purpose of this position is to provide Technical Support representation as a Specialist I. The individual will take on a key role in orchestrating and managing complex/technical customer support cases for Vertafore products, particularly surrounding Financial information. The individual will also work escalated cases to resolution, and develop Root Cause reporting. The position will focus on timely case resolution, customer relationship building, and improving overall customer experience. The individual will partner with the Support staff on continuous improvement through team collaboration, content documentation, and assisting with product strategy decisions.
http://glassdoor.com/slink.htm?key=vQTQq
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We are a team of high achievers who pride ourselves on getting it right, every time, and learning in the process. Despite our shared principles, we are also an eclectic bunch. We are insurance nerds, techies and creatives—sometimes all at the same time. Our culture isn't static. It's something we build, and improve upon, every day.
Also, we're just all around pretty awesome! If you would like to join us, visit our latest job postings to the right or at www.vertafore.com/careers.
Helpful (16)
I have been working at Vertafore full-time (More than a year)
Pros
Good benefits, very fair pay, great work life balance. This company is VERY good to their employees! There are group activities that are done quarterly in some departments or monthly lunches, however the department decides to spend their fun money. I believe it’s a great way to keep up with good morale and makes the employees feel appreciated. They also provide coffee and snacks for the employees. I plan to retire here. When I read other reviews where people say it’s a good place to get experience and leave obviously haven’t been out there working with the animals. There is no micromanagement here, they train you and let you do your job. Love, love it here!! Great atmosphere, great management! Great employee morale!!! Also no one gets rewarded for throwing co-workers under the bus.
Cons
Training could be better. Also give the new people a chance to digest the training a bit before throwing them into the fray.
Advice to Management
Love management. The only thing I can think of improvement would be training.
Helpful (4)
Application
I applied online. The process took 3 weeks. I interviewed at Vertafore (Denver, CO) in March 2018.
Interview
Online personality and aptitude assessment with an email to set up a video call phone screen with the recruiter just a couple of days later, video call phone screen with hiring manager, in person interview - six people for thirty minutes each
Interview Questions
Tech Hiring Commitment
Helping to train, hire and promote more technology workers
Diversity Commitment
Has programs that support a diverse and inclusive workforce
First Job Programs
Maintain entry-level hiring and career development programs to give people career starts
