Mission: Our team of travel insiders is obsessed with finding the best things to do everywhere we travel. From Paris to Phuket to Perth, from traditional tours to once-in-a-lifetime experiences, we have something for every kind of traveler. And we are proud to say that after ...
The Viator team is made up of a diverse group of professionals from many parts of the world with expertise in varied disciplines and a shared passion for travel. Our team ranges from seasoned travel execs that witnessed the dawn of online travel to recent college grads that ignite the team with their enthusiasm. Combined we speak dozens of languages and have traveled to 160 countries. While we’ve been in business for two decades, we maintain the vibe of a start-up and encourage an entrepreneurial and collaborative spirit.
Like the customers we serve, we understand the value of having a trusted resource you can rely on to help you discover, research and book the world’s best travel experiences.In addition to our flagship site – Viator.com – travelers can book in advance or in-destination via the Viator Tours & Activities App, as well as local-language sites for European, Latin American and Asian travelers. We also provide tours and activities to a global network of more than 3,000 affiliate partners including some of the world’s top airlines, hotels, online and offline travel agencies, content and media publishers and technology providers. Up until the summer of 2014 we were a privately held company, then happily acquired by TripAdvisor making us part of the world’s largest travel site. Being part of TripAdvisor enables us to reach a larger audience of savvy travelers with the products and services provided by hundreds of the world’s best local tour operators and attraction providers we are proud to work with.
Viator has built up an enviable selection of hand picked tours and activities showcasing the best things to do in hundreds of destinations worldwide. The recent launch of Viator Marketplace is adding to the depth and breadth of the offering that includes thousands of:
Our vast selection of destination experiences is available to travelers through multiple channels including:
In addition to travelers, we also work with travel and technology companies to help provide their customers with an enhanced user experience:
We’re always on the lookout for smart and savvy individuals who’d like to come on board and apply their experience – whether in travel or another industry – to helping Viator travelers have an amazing trip. Areas of expertise we look for include account and product management, business development and sales, copywriting and design, customer service, information technology and software development, merchandizing and marketing, social media and a number of other fields.
We offer competitive pay packages and generous benefits, and of course, paid time off so you can travel! As part of TripAdvisor, we also offer countless perks such as unlimited snacks, drinks, happy hours, travel discounts, fitness/wellness reimbursement, personal travel reimbursement, a personal assistant service, employee assistance program, commuter benefits, tuition reimbursement, 401k matching, pet insurance, award bonuses, lots of professional development and much more!
Viator has offices across three continents in four of the world’s most exciting cities: San Francisco, Las Vegas, London and Sydney.
The Viator Headquarters is currently located in the SoMa district and surrounded by countless restaurants, luxury hotels, the Museum of Modern Art and Yerba Buena Gardens. City hotspots like Union Square, the Embarcadero and AT&T Park (home of the world-champion Giants) are a short walk away. In early 2016, Viator will be relocating to a larger office space just a few blocks away in what is known as the “Multimedia Gulch,” with close proximity to BART and CalTrain. The new space features one of the most desirable tenant-only roof decks in San Francisco.
TripAdvisor’s Soho office is home to the Viator staff in London. Fantastic restaurants and cafes line the streets up to the office’s central Soho Square location. Adjacent to the West End theatre district, the area is also awash in culture and nightlife. The office sits across from Soho Square park, but the office roof deck is a popular favorite for a fresh air break or lunch al fresco.
The inner suburb of Surrey Hills houses our Sydney office, as well as a plethora of restaurants, cafes, pubs and Sydney’s latest phenomenon—pop-up bars. Its historical streets and alleyways are lined with heritage buildings and converted warehouses that are home to design firms, marketing agencies and new media companies.
Our Las Vegas office sits 15 minutes north of the Strip and is a quick drive from famous sites like the Bellagio, the Stratosphere and the Fremont Street Experience, as well as the new hub of cultural and artistic performance, the Smith Center.
I have been working at Viator full-time
Benefits for permanent agents
Monthly team building games are fun
The Management team works with employees for time off needed. I specifically like the fact that we have regular meetings on things changing and the the agents are used to test out processes. The feedback provided is used to assist in the change. The Management team shares our progress weekly and recaps our quarterly progress in our team meetings. It's rewarding to see what we accomplished together.
The change sometimes can be overwhelming as it's so much in a short period of time. The phones combined with the goals and various queues can be challenging at times.
Advice to Management
Keep communicating to the team and keeping us informed.
I applied through a recruiter. The process took 3 weeks. I interviewed at Viator (San Francisco, CA).
1. Contacted by HR (third party)..sent online hacker rank challenge (3 coding questions, 3 multiple choice questions)..stacks (bracket balancer), graphs, etc
2. Set up for skype interview with person in sydney, Australia - 2 coding questions (string manipulation, dynamic prog) - ok to use eclipse and asked to share video and screen
3. Called to SF office to meet PM and another 2 on 1 tech interview on skype (from Sydney, Aus).
General system design (rest api), source control questions (git)