Working at Viator | Glassdoor

Viator Overview

www.viator.com
San Francisco, CA
201 to 500 employees
1995
Company - Public
Travel & Tourism
Unknown / Non-Applicable
Our team of travel insiders is obsessed with finding the best things to do everywhere we travel. And we are proud to say after 20 experience-packed years, we are the world leader, and as of 2014, a part of TripAdvisor, helping millions of travelers plan the perfect trip. A ... Read more

Mission: Our team of travel insiders is obsessed with finding the best things to do everywhere we travel. From Paris to Phuket to Perth, from traditional tours to once-in-a-lifetime experiences, we have something for every kind of traveler. And we are proud to say that after ... Read more

Viator – Why Work For Us?



The Viator team is made up of a diverse group of professionals from many parts of the world with expertise in varied disciplines and a shared passion for travel. Our team ranges from seasoned travel execs that witnessed the dawn of online travel to recent college grads that ignite the team with their enthusiasm. Combined we speak dozens of languages and have traveled to 160 countries. While we’ve been in business for two decades, we maintain the vibe of a start-up and encourage an entrepreneurial and collaborative spirit. 

Like the customers we serve, we understand the value of having a trusted resource you can rely on to help you discover, research and book the world’s best travel experiences.In addition to our flagship site – Viator.com – travelers can book in advance or in-destination via the Viator Tours & Activities App, as well as local-language sites for European, Latin American and Asian travelers. We also provide tours and activities to a global network of more than 3,000 affiliate partners including some of the world’s top airlines, hotels, online and offline travel agencies, content and media publishers and technology providers. Up until the summer of 2014 we were a privately held company, then happily acquired by TripAdvisor making us part of the world’s largest travel site. Being part of TripAdvisor enables us to reach a larger audience of savvy travelers with the products and services provided by hundreds of the world’s best local tour operators and attraction providers we are proud to work with.

Viator has built up an enviable selection of hand picked tours and activities showcasing the best things to do in hundreds of destinations worldwide. The recent launch of Viator Marketplace is adding to the depth and breadth of the offering that includes thousands of: 

  • Traditional tours and sightseeing activities
  • VIP, private and exclusive experiences
  • Shore excursions in ports of call worldwide
  • Tours by land, sea and air
  • Water sports and outdoor activities
  • Food, wine and nightlife experiences
  • Museums, monuments, major landmarks
  • Theme parks, aquariums and zoos
  • Shows, concerts and sporting events

Our vast selection of destination experiences is available to travelers through multiple channels including:

  • Our flagship site – Viator.com
  • Our parent company website  – TripAdvisor.com
  • The Viator Tours & Activities App (iOS, Android)
  • The Viator Private Tour Guide Network
  • Multiple language sites:English, French, German, Spanish, Brazilian Portuguese, Japanese, Dutch, Danish, Norwegian, Swedish, Italian
  • Multiple Mobile sites: English, Japanese, French, German, Brazilian Portuguese and Spanish

In addition to travelers, we also work with travel and technology companies to help provide their customers with an enhanced user experience: 

  • Partner Affiliate Program: 3,000+ global partners including major airlines, hotels, OTAs, travel agencies, content and technology providers
  • Merchant and Affiliate API solutions
  • Supplier API Connectivity Solutions for tour and attraction providers and reservation and technology systems

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We’re always on the lookout for smart and savvy individuals who’d like to come on board and apply their experience – whether in travel or another industry – to helping Viator travelers have an amazing trip. Areas of expertise we look for include account and product management, business development and sales, copywriting and design, customer service, information technology and software development, merchandizing and marketing, social media and a number of other fields.


We offer competitive pay packages and generous benefits, and of course, paid time off so you can travel! As part of TripAdvisor, we also offer countless perks such as unlimited snacks, drinks, happy hours, travel discounts, fitness/wellness reimbursement, personal travel reimbursement, a personal assistant service, employee assistance program, commuter benefits, tuition reimbursement, 401k matching, pet insurance, award bonuses, lots of professional development and much more!

Viator has offices across three continents in four of the world’s most exciting cities: San Francisco, Las Vegas, London and Sydney.

San Francisco

The Viator Headquarters is currently located in the SoMa district and surrounded by countless restaurants, luxury hotels, the Museum of Modern Art and Yerba Buena Gardens. City hotspots like Union Square, the Embarcadero and AT&T Park (home of the world-champion Giants) are a short walk away. In early 2016, Viator will be relocating to a larger office space just a few blocks away in what is known as the “Multimedia Gulch,” with close proximity to BART and CalTrain. The new space features one of the most desirable tenant-only roof decks in San Francisco.

London

TripAdvisor’s Soho office is home to the Viator staff in London. Fantastic restaurants and cafes line the streets up to the office’s central Soho Square location. Adjacent to the West End theatre district, the area is also awash in culture and nightlife. The office sits across from Soho Square park, but the office roof deck is a popular favorite for a fresh air break or lunch al fresco.

Sydney

The inner suburb of Surrey Hills houses our Sydney office, as well as a plethora of restaurants, cafes, pubs and Sydney’s latest phenomenon—pop-up bars. Its historical streets and alleyways are lined with heritage buildings and converted warehouses that are home to design firms, marketing agencies and new media companies.

Las Vegas

Our Las Vegas office sits 15 minutes north of the Strip and is a quick drive from famous sites like the Bellagio, the Stratosphere and the Fremont Street Experience, as well as the new hub of cultural and artistic performance, the Smith Center.

Viator Reviews

3.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Viator President, Attractions and Vacation Rentals, TripAdvisor Dermot Halpin
Dermot Halpin
5 Ratings
  • "Partner Support Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Partner Support Coordinator in San Francisco, CA
    Current Employee - Partner Support Coordinator in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Incredible amount of freedom to lead my projects, low level of bureaucracy. Great level of support from my manager, VP and colleagues. After working at several leading tech companies, not being micro managed and not having to drink the tech koolaid is incredibly refreshing.

    Cons

    Sometimes a lack of resources in engineering, stuff can take a bit longer to fix or develop but with Viator and Tripadvisor doing so well, that is only a matter of time before we grow even more.

See All 84 Reviews

Viator Interviews

Experience

Experience
77%
9%
13%

Getting an Interview

Getting an Interview
31%
22%
18%
13
9
4

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (4)  

    Senior Software Engineer Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at Viator (San Francisco, CA).

    Interview

    1. Contacted by HR (third party)..sent online hacker rank challenge (3 coding questions, 3 multiple choice questions)..stacks (bracket balancer), graphs, etc

    2. Set up for skype interview with person in sydney, Australia - 2 coding questions (string manipulation, dynamic prog) - ok to use eclipse and asked to share video and screen

    3. Called to SF office to meet PM and another 2 on 1 tech interview on skype (from Sydney, Aus).
    General system design (rest api), source control questions (git)

    Interview Questions

    • stacks (bracket balancer), graphs, string manipulation, dynamic prog
      General system design (rest api), source control questions (git)  
      Answer Question
See All 22 Interviews

Viator Awards & Accolades

  • Coolest Companies in Tech, JobAdvisor’s Coolest Companies, 2016
  • Official Honoree, Webby Awards, 2013
  • Top Site for Booking Tours, BBC.com, 2013
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