Working at VoiceNation | Glassdoor

VoiceNation Overview

Buford, GA
51 to 200 employees
2002
Company - Private
Telecommunications
$5 to $10 million (USD) per year
Unknown
VoiceNation is a leading telecommunications provider of 24-hour live answering services, virtual PBX, voicemail, and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in ... Read more

Mission: At the heart of what we are striving to achieve is the mindset of "Excellent encounters for every customer." - This is done through the filters of our Core Values: Passion, Innovation, and Excellence. Everything we do whether inside the ... Read more

VoiceNation Reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
VoiceNation President Jay Reeder
Jay Reeder
33 Ratings
  • "I'm Very Satisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Buford, GA
    Current Employee - Customer Service Representative in Buford, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at VoiceNation full-time (Less than a year)

    Pros

    Benefits
    Stocked Kitchen
    Personal and Team Growth Classes
    Encouragement
    Pushes you to be great

    Cons

    Every company has space for improvement. No such thing as highlighting a con that's simple enough to change in due time. That's just not my thing. Plus Jay, Eric and all the others are pretty cool.

    Advice to Management

    The only advice I will give to management is to keep striving for greatness. While everyone may not agree with certain tactics, change seekers will appreciate this company for what is taught in being grateful. Thank you. My morals have officially elevated to a level 12.

See All 44 Reviews

VoiceNation Photos

VoiceNation photo of: Employee Testimony
VoiceNation photo of: VN Spirit Week Costumes
VoiceNation photo of: Employee Celebrations
VoiceNation photo of: Culture Meeting / Game Day
VoiceNation photo of: VoiceNation Live Birthday Celebration
VoiceNation photo of: 2016 Buford Business Sales Event
See All PhotosSee All

VoiceNation Interviews

Experience

Experience
14%
14%
71%

Getting an Interview

Getting an Interview
66%
16%
16%

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Call Center Representative Interview

    Anonymous Interview Candidate in Buford, GA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at VoiceNation (Buford, GA) in March 2017.

    Interview

    I applied through career builder and got a pre screening call from Zanita who then invited me to interview on the text day. When I got there, there were a few more candidates so it was clear to me that this was going to be a panel type interview which didn't really bother me. We waited around until Zanita came out to get us a bit late but that's okay. She took us all to a room, we filled out paper work, gave her our two forms of ids and took a typing test... twice. I'm average with typing so the first time my score came out perfect and above their standards, the second time Zanita felt that she needed to talk through my test to tell me to wait for her to score before I touch anything so it's normal that I got sidetracked listening to wait she was telling me while typing so I bombed that second one and didn't touch it as she had asked. After everyone was done she told us about the company and then started the panel interview. We meet the HR manager named Sheila, at the end of that interview and she handed us each a small paper with three questions to email back to her ASAP. I did mine as soon as I got to the car and Zanita called about an hour later and inviting to a 1:1 with the call center supervisor, Eric. I interviewed with him the next day. That 1:1 was really strange. It felt rushed and lasted like three minutes. He let me know when the training class started and told me to expect a call within the next week. I never received a call so I performed a follow back hoping that they would be professional and let me know what they decided either way. My call or email to them did not get a response. It would have been nice had they did. They pay $12/hr, they pay weekly and they have a fully stocked kitchen.

    Interview Questions

See All 7 Interviews

Company Updates

  • We were honored to be awarded the 2017 ATSI Award of Excellence for our level of service over the past year. Our Call Experts and Intake Specialists are the most amazing out there! They deserve all the credit for this award! http://glassdoor.com/slink.htm?key=vQib9

  • Awesome opportunity for continued growth for VoiceNation in a very successful industry!

    Answering Service's New Medical Division Caters to Doctors and Medical Offices

    BUFORD, GA... VoiceNation, the premier industry leader in live answering and virtual receptionist services trusted by more than 50,000 businesses worldwide, has recently announced the formation of a new Medical Answering Services Division to cater to doctors, dentists, chiropractors, and all other health-related offices who are seeking a professional telephone answering service.

See AllSee All

VoiceNation Awards & Accolades

  • Highest Rated Live Answering Service in the Industry, Clutch.co, 2017
  • Best of Show Award - Best Customer Service Solution, ITEXPO, 2016
See More

Work at VoiceNation? Share Your Experiences

VoiceNation
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or