Working at WDS | Glassdoor

WDS Overview

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www.wds.co
Poole, England (UK)
201 to 500 employees
Conduent
1995
Subsidiary or Business Segment
Information Technology
Unknown / Non-Applicable
Unknown
The need to support customers as they buy, use and maintain their products and services has never been greater. However, with customer profitability under constant pressure, organizations must look to prioritize their customer service investments in ways that reduce cost without ... Read more

Mission: Customer service transformation through care automation, analytics and knowledge management

WDS Reviews

2.7
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
WDS CEO David Ffoulkes-Jones
David Ffoulkes-Jones
48 Ratings
  • "Support Team"

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    Former Employee - T-Mobile Support in Kirkland, WA
    Former Employee - T-Mobile Support in Kirkland, WA
    Recommends

    I worked at WDS (More than 3 years)

    Pros

    Learned a lot, willing to train
    Helpful team

    Cons

    Mostly males working here, it can get smelly...shifts are handed out based on tenure, the longer you are there the more likely you will get the shift you want. I was here for a couple years and never got "the perfect shift".

See All 146 Reviews

WDS Photos

WDS photo of: A day in the office
WDS photo of: The perfect day for an outdoor meeting!
WDS photo of: Developers in a row
WDS photo of: Our Lead Developer, Ed enjoying the daily visit from our local ice cream van
WDS photo of: A room for discussion
WDS photo of: Outside of building
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WDS Interviews

Experience

Experience
54%
29%
16%

Getting an Interview

Getting an Interview
72%
9%
9%
4
4

Difficulty

1.8
Average

Difficulty

Hard
Average
Easy
  1.  

    COSTUMER CARE Interview

    Anonymous Employee in Boise, ID
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at WDS (Boise, ID) in May 2014.

    Interview

    Came in to meet with a recruiter. The company has a high rate of turnover so they really want to make sure you want to stay. Was offered job on the spot. Was sent to do a drug test same day and a background check was done which took two weeks to complete.

    Interview Questions

    • Will talking to customers on the phone for hours be something you can do? Do you feel comfortable assisting angry customers?   Answer Question
See All 25 Interviews

WDS Awards & Accolades

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