I have been working at Wachter full-time (More than 8 years)
Good pay and work environment
They have bad vacation and holiday policy
Advice to Management
Increase vacation and holiday pay
I applied through college or university. The process took 3 days. I interviewed at Wachter (Lowell, AR) in December 2016.
The reasons employees hate this place and describe how badly it sucks begins in the job interview. Two person panel and they were POSEURS ! These clowns recklessly threw around real tech terms and protocols like buzzwords until I stomped them with corrective facts. Their idea of a Network Operations Center are three rows of cubicles and phones instead of a true NOC that resembles a naval CiC or the control rooms used to chase Jason Bourne. Instead, their NOC/CallCenter doesn't even have a wall mounted call dashboard, BUT DID HAVE A CHEAP TV ON THE WALL WITH THEIR CORPORATE VALUES as a screensaver that never moves whether there's a 1,000 calls on hold or a 1,000 hours since the last call!
This NOC is a joke led be a fake Navy SEAL who claims to be dual enlisted as a member of Army DELTA Force.
Even their job title "Dispatcher" is nothing of the kind, but just a dweeb Level 1 Tech Support Agent.
Reasons for Declining
Didn't feel like sacrificing my dignity and self esteem by joining a group of incompetent poseurs who believe that just crimping cable IS SOMEHOW THE SAMETHING AS BEING A MANAGED SERVICES PROVIDER !!!!