Mission: To provide the highest level of service and delight to pets and their parents.
Wag Hotels was founded in 2005 by pet lovers who couldn't find a suitable place to leave their pets during business trips. What started as a personal quest has grown into the ultimate boarding and daycare resort for dogs and cats — a one stop shop for boarding, grooming, training, and all your pet spoiling needs. Our Mission is to provide the highest level of service and delight to pets and their parents. Since opening our first hotel in Sacramento, we have expanded to San Francisco, Redwood City, Oakland, and most recently Santa Clara.
Wag Hotels was designed to provide uncompromising fun, safety, and comfort to pets, as well as, world class convenience to their owners.
Fun: Our staff hails from the best animal science programs in the country and is fully committed to providing a fun and loving experience for your pet.
Safety and Comfort: Our science-based approach incorporates the latest research into our methodologies to ensure a safe, comfortable, and low-stress experience for our guests.
Convenience: With 24/7/365 drop-off, pick-up and covered drive-through, Wag makes convenience for pet owners one of our highest priorities.
Community: Every year, we support local rescue and shelter organizations, co-host adoptions to support local businesses in our retail store, and host educational events that engage the community.
Wag is fully committed to exceeding your expectations so you can enjoy the freedom of peace of mind. In addition to taking great care of your pet, we do everything we can to provide you with a level of service you thought only possible at 4-star hotels. All hotels include 24/7 drop-off and pick-up, covered drive-through areas, and convenient All Day Play cameras help you stay connected while you are away.
I worked at Wag Hotels full-time (More than a year)
Clear expectations, support from management, great staff, dogs. It did not take long to acclimate to the Wag way, and once I did, I could rely on consistency and support from management.
Furthermore, when I dealing with some severe health issues in my family, Wag was really supportive, top-down. Unfortunately, I had to leave Wag because of those health issues.
Irregular hours, long park time for ADP. However, the irregular hours come with the territory. Some people like being in a park for six hours, but it's not for me ("All day play" was a different section of the staff while I worked there).
Advice to Management
Continue the process you've used for staff development. I've never felt as invested in our as valued for my input as I did at Wag.
I applied online. The process took 3 weeks. I interviewed at Wag Hotels (Redwood City, CA) in May 2016.
1. Submit an online application.
2. HR in Sacramento reviews the application and contacts you to set-up a phone interview. Wag Hotels also holds on-site interview fairs from time to time on weekends, especially during the summer.
3. If phone interview is successful, an in-person interview is set-up with the store manager or HR.
4. If an in-person interview is successful, you will be notified via phone or email.
If you already have a full-time job, it may take some time to set the interview up as HR stated they can only schedule interviews between 9AM - 4PM, even if you are applying for an evening or graveyard shift.
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