Working at Wag Hotels | Glassdoor

Wag Hotels Overview

West Sacramento, CA
201 to 500 employees
2005
Company - Private
Consumer Services
$5 to $10 million (USD) per year
Wag Hotels is the ultimate stay and play retreat for dogs and cats, offering boarding, daycare, training, and grooming. Supervised outdoor and indoor play areas, open and staffed 24/7/365, plus webcams for maximum convenience, fun, and safety.

Mission: To provide the highest level of service and delight to pets and their parents.

Wag Hotels – Why Work For Us?


Wag Hotels was founded in 2005 by pet lovers who couldn't find a suitable place to leave their pets during business trips. What started as a personal quest has grown into the ultimate boarding and daycare resort for dogs and cats — a one stop shop for boarding, grooming, training, and all your pet spoiling needs. Our Mission is to provide the highest level of service and delight to pets and their parents. Since opening our first hotel in Sacramento, we have expanded to San Francisco, Redwood City, Oakland, and most recently Santa Clara.


Our Philosophy

Wag Hotels was designed to provide uncompromising fun, safety, and comfort to pets, as well as, world class convenience to their owners.

Fun: Our staff hails from the best animal science programs in the country and is fully committed to providing a fun and loving experience for your pet.

Safety and Comfort: Our science-based approach incorporates the latest research into our methodologies to ensure a safe, comfortable, and low-stress experience for our guests.

Convenience: With 24/7/365 drop-off, pick-up and covered drive-through, Wag makes convenience for pet owners one of our highest priorities.

Community: Every year, we support local rescue and shelter organizations, co-host adoptions to support local businesses in our retail store, and host educational events that engage the community.

The Freedom of Peace of Mind

Wag is fully committed to exceeding your expectations so you can enjoy the freedom of peace of mind. In addition to taking great care of your pet, we do everything we can to provide you with a level of service you thought only possible at 4-star hotels. All hotels include 24/7 drop-off and pick-up, covered drive-through areas, and convenient All Day Play cameras help you stay connected while you are away.

Safe Environment

  • Professionally trained staff onsite 24 hours a day
  • Constant fresh air circulation to eliminate odors and germs
  • State of the art eco-friendly cleaning system

Play Areas

  • Large play areas for specific size dogs
  • Climate controlled indoor play areas
  • Spacious indoor and outdoor play areas

Dog Boarding

  • Various room options to suit your pet's needs
  • Hypoallergenic king size beds
  • Customizable and personalized care

Cat Boarding

  • Multi-room deluxe cat condos
  • 24/7 Staffing for around the clock care

GROOMING

  • Full-Service Grooming Spa

OWNER CONVENIENCE

  • Covered drive-thru for speedy and safe drop-off and pick-up
  • Retail Store
  • 24/7/365 camera access to your pet
  • Written report card summarizing your each stay
  • 24/7 drop-off and pick-up

Wag Hotels Reviews

2.8
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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David Appel
2 Ratings
  • Featured Review

    "Great pet care experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Lead
    Former Employee - Shift Lead
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Wag Hotels full-time (More than a year)

    Pros

    Clear expectations, support from management, great staff, dogs. It did not take long to acclimate to the Wag way, and once I did, I could rely on consistency and support from management.

    Furthermore, when I dealing with some severe health issues in my family, Wag was really supportive, top-down. Unfortunately, I had to leave Wag because of those health issues.

    Cons

    Irregular hours, long park time for ADP. However, the irregular hours come with the territory. Some people like being in a park for six hours, but it's not for me ("All day play" was a different section of the staff while I worked there).

    Advice to Management

    Continue the process you've used for staff development. I've never felt as invested in our as valued for my input as I did at Wag.

See All 37 Reviews

Wag Hotels Photos

Wag Hotels photo of: Bring Your Dog To Work
Wag Hotels photo of: Grand Opening of Santa Clara
Wag Hotels photo of: Carlie & Beau
Wag Hotels photo of: Sit! Good boy Chief.
Wag Hotels photo of: Grand Opening of Santa Clara
Wag Hotels photo of: Bedtime Story
See All PhotosSee All

Wag Hotels Interviews

Experience

Experience
75%
25%
0%

Getting an Interview

Getting an Interview
75%
25%

Difficulty

2.5
Average

Difficulty

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  1.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Wag Hotels (Redwood City, CA) in May 2016.

    Interview

    1. Submit an online application.
    2. HR in Sacramento reviews the application and contacts you to set-up a phone interview. Wag Hotels also holds on-site interview fairs from time to time on weekends, especially during the summer.
    3. If phone interview is successful, an in-person interview is set-up with the store manager or HR.
    4. If an in-person interview is successful, you will be notified via phone or email.

    If you already have a full-time job, it may take some time to set the interview up as HR stated they can only schedule interviews between 9AM - 4PM, even if you are applying for an evening or graveyard shift.

    Interview Questions

    • They will go over the questions you filled out on the online form and ask a few additional questions:

      * Tell me about yourself.
      * Tell me about your experience in the animal care industry or any relevant or related schooling or experience you may have.
      * How do you "pack manage"?
      * What words best describe yourself?
      * What are your strengths?
      * What are your weaknesses?
      * How do you deal with repetitive tasks?
      * Do you have any pets of your own?
      * What do you hope to get out of this job?
      * Do you have any additional questions about the company or the position you are applying for?
      * What is your availability (you must be available to work holidays)

      Check out an article that came out on East Bay Times so that you know a little bit more about the company before your interview:
      http://www.eastbaytimes.com/breaking-news/ci_30105668/wags-new-oakland-luxury-pet-hotel-puts-dog   Answer Question
See All 4 Interviews

Wag Hotels Awards & Accolades

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