I have been working at Washington Dental Service full-time (More than 10 years)
Everything done at Delta Dental is focused on the mission.Staff believe in the mission and are committed to improvement. There are opportunities to contribute and get involved in aspects of the company outside of your primary role.The healthcare industry is challenging and exciting to be a part of due to the change and potential impact an organization can have upon the population and customers served. The organization is small enough for individuals or small teams to make a difference or make real contributions that affect the organization or external stakeholders. There is no shortage of thinking and potential ideas on how to serve the mission.Technologies are mostly up to date and there are opportunities to try new things or ways of doing new things. Everyone in the organization is accessible. The operations teams are tight knit, work hard and have a lot of fun. Customers that interact with these teams constantly praise their experience with them. There are amazing new adventures to be a part of from technology, sales, operations to marketing. There is not a group within the organization that gets overlooked when it comes to ways to contribute.
The organization is staffed fairly light for the number of initiatives that occur. This can put stress on certain areas. Part of that stress is a result of communication. It can be difficult for everyone to feel informed or involved in everything that occurs. This is typical of organizations that embrace change but can be masked in larger organizations. The focus on innovation and openness to new ideas can make it feel like there is not pinpoint focus but the alternative would be pinpoint focus with a lack of openness to alternative ideas. Process can be used as an obstacle at times by some people. There is attention paid in an attempt to optimize processes but part of being Federally regulated means process is necessary for many aspects of working with healthcare data. Some people forget the purpose of the process and misuse it. As people come into the organization they can bring an expectation that what was best for their previous employer is best for all employers or they want to do what is best for their career. That is not the case at Delta Dental. Delta Dental will do what is best for the mission and its customers. This can lead to either confusion or a sense of not being heard. Management teams could do a better job facilitating the culture and communication or hiring process to avoid this issue. The ideas are heard but everyone can't do everything they want. Everyone is accessible but extremely busy. Time is made for conversation but can seem rushed or unfinished at times as a result. Meetings can lose focus easily as one individual can spend too much time on their topic and not leave enough time to cover what needs to be covered. Which means another meeting to replace the original meeting.
I applied online. I interviewed at Washington Dental Service (Seattle, WA) in October 2013.
Phone screening interview with HR, 1:1 interview with hiring manager, panel interview with the rest of the team. Then you wait and find out that they aren't interested in you because they aren't really sure what kind of person they want in the role.
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