Working at Washington Federal | Glassdoor

Washington Federal Overview

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Seattle, WA
1001 to 5000 employees
1917
Company - Public (WAFD)
Banks & Credit Unions
$500 million to $1 billion (USD) per year
Unknown
Washington Federal is one of America’s strongest financial institutions, with the 7th highest capital ratio among the nation’s largest 100 publicly-traded banks. We’re the largest national bank headquartered in the Pacific Northwest, with over ... Read more

Mission: Washington Federal Believes that banking is more than a series of financial transactions. It is a commitment to building relationships both with clients and the community at large.

Each and every banking transaction holds a deeper meaning - whether ... Read more

Washington Federal Reviews

2.8
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Approve of CEO
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Brent Beardall
27 Ratings
  • "No place is perfect."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Washington Federal full-time (More than 10 years)

    Pros

    Excellent 401K and good benefits. Holidays, vacation and sick on par with other institutions. There are rewards if you work hard consistently and put in the time and energy. You're only as good as YOUR work ethic. I love that we have an engaged, excited CEO who actually takes the time to read Glassdoor reviews and replies! Don't think you'll find that at the Big Box Banks. Great job Brent! Good culture but see note under Advice to Management.

    Cons

    We all know our training program is lacking. And I'm not sure the new pay scales work. I've had positions for months and I can't get quality people because of the pay. I pitch total compensation like a pro (because I do believe in it) but I still can't get the right people in the right roles; which is key to success. Perhaps loosen the reins a bit and let DM/RP's have more control? If we have a great candidate, let's make it work. Too many times I've had to "settle" on staffing to cover the branch needs and frankly, that never works out. Which is the flip side of not investing up-front: higher turn over which increase costs of training, hurts production and overall client satisfaction. I know there's no magic answer though.

    Advice to Management

    With so many acquisitions and hiring of temps, it does feel like our Culture is diminishing. Perhaps bring back some version of the Customer Service Advocate role for BOTH retail and back office. Our Culture and people really are the difference but with no one leading the charge on expectations for service levels/communication, I'm afraid in another five years it will be completely eroded.

See All 241 Reviews

Washington Federal Photos

Washington Federal photo of: Our 100 Year Ballard Block Party!
Washington Federal photo of: 100 Year Celebration
Washington Federal photo of: Our CEO and Director of Marketing ready to throw out the first pitch for the Seattle Mariners!
Washington Federal photo of: 100 Year Celebration
Washington Federal photo of: Congratulations to Larry Nelson, the winner of WAFD's 100 Foot Banker's Dash! Everett Boys and Girls Club of America, here's $1000 from Larry for the great work that you do!
Washington Federal photo of: Summer Rooftop BBQs at Corporate!
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Washington Federal Interviews

Experience

Experience
52%
41%
7%

Getting an Interview

Getting an Interview
54%
17%
12%
12
4

Difficulty

2.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. I interviewed at Washington Federal.

    Interview

    They sit you down and ask you questions according to the job. The managers also want to get to know you, so do not be afraid to speak. When I was interviewed, it was more of a formal introduction; since I had transferred from a former WaFd, which also was a former BOA.

    Interview Questions

See All 27 Interviews

Washington Federal Awards & Accolades

  • Lifetime Achievement Award, Seattle Business Magazine, 2017

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