Mission: Washington Federal Believes that banking is more than a series of financial transactions. It is a commitment to building relationships both with clients and the community at large.
Each and every banking transaction holds a deeper meaning - whether ...
I have been working at Washington Federal full-time (More than 10 years)
Excellent 401K and good benefits. Holidays, vacation and sick on par with other institutions. There are rewards if you work hard consistently and put in the time and energy. You're only as good as YOUR work ethic. I love that we have an engaged, excited CEO who actually takes the time to read Glassdoor reviews and replies! Don't think you'll find that at the Big Box Banks. Great job Brent! Good culture but see note under Advice to Management.
We all know our training program is lacking. And I'm not sure the new pay scales work. I've had positions for months and I can't get quality people because of the pay. I pitch total compensation like a pro (because I do believe in it) but I still can't get the right people in the right roles; which is key to success. Perhaps loosen the reins a bit and let DM/RP's have more control? If we have a great candidate, let's make it work. Too many times I've had to "settle" on staffing to cover the branch needs and frankly, that never works out. Which is the flip side of not investing up-front: higher turn over which increase costs of training, hurts production and overall client satisfaction. I know there's no magic answer though.
Advice to Management
With so many acquisitions and hiring of temps, it does feel like our Culture is diminishing. Perhaps bring back some version of the Customer Service Advocate role for BOTH retail and back office. Our Culture and people really are the difference but with no one leading the charge on expectations for service levels/communication, I'm afraid in another five years it will be completely eroded.
I applied through other source. I interviewed at Washington Federal.
They sit you down and ask you questions according to the job. The managers also want to get to know you, so do not be afraid to speak. When I was interviewed, it was more of a formal introduction; since I had transferred from a former WaFd, which also was a former BOA.