Working at Waterstone's | Glassdoor

Waterstone's Overview

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London, England (UK)
1001 to 5000 employees
1982
Company - Private
Media & Entertainment Retail Stores
$500 million to $1 billion (USD) per year
Unknown
Waterstone's customers find the company as refreshing as a cool drink of water. A leading bookseller in the UK, Waterstone's operates about 295 storefronts on high streets and at university campuses across England, Northern Ireland, Scotland ... Read more

Waterstone's Reviews

2.8
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Waterstone's Managing Director James Daunt
James Daunt
99 Ratings
  • "A nice company to work for"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller
    Former Employee - Bookseller
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waterstone's full-time (Less than a year)

    Pros

    If you love books and reading, then this is a great job. Company values staff and is involved in its own personal development. You are expected to be knowledgeable about what you sell, and you get a lovely staff discount too.

    Cons

    At my branch, it was well known that my boss could say inappropriate things to members of staff (she had an odd attitude in how to direct staff, including changing long established shift hours for no reason, then complaining at staff when they had to be changed back and it was well known you had to be on her good side if you had any requests). Concerns were made to regional management, but whether anything was done I do not know.

    Advice to Management

    If you ever decide to open branches in the USA let me know! Also, please have accountability for bookstore managers.

See All 241 Reviews

Waterstone's Photos

Waterstone's photo of: Piccadilly
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Waterstone's Interviews

Experience

Experience
69%
17%
14%

Getting an Interview

Getting an Interview
59%
31%
6%
2
2

Difficulty

2.6
Average

Difficulty

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Average
Easy
  1. Helpful (3)  

    Bookseller Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Waterstone's in October 2011.

    Interview

    Started with an online application with the standard questions one might expect for a retail position (working in a team, leadership, customer service etc.), then face-to-face interview in store from branch manager and assistant manager. They asked personality and competency-based questions, whilst they also asked about previous experience - essentially a follow-on from online application.

    Interview Questions

See All 67 Interviews

Waterstone's Awards & Accolades

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