Working at Wayfair | Glassdoor

Wayfair Overview

www.wayfair.com
Boston, MA
5001 to 10000 employees
2002
Company - Public (W)
Retail
$2 to $5 billion (USD) per year
Amazon, One Kings Lane, Crate and Barrel

Working at Wayfair

Wayfair Inc. offers an extensive selection of home furnishings and decor across all styles and price points. The Wayfair family of brands includes:

• Wayfair.com, an online destination for all things home
• Joss ... Read more

Mission: Wayfair, your online destination for everything home, is a dynamic, rapidly growing company with exciting career opportunities. We offer engaging work in a fun, fast-paced environment that encourages learning and growth, while rewarding results and ... Read more


Glassdoor Awards

Best Places to Work: 2012 (#19)

Wayfair Reviews

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Wayfair CEO Niraj Shah
Niraj Shah
516 Ratings
  • Helpful (45)

    "A perfect place to keep your head down"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Boston, MA
    Former Employee - Software Engineer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wayfair full-time (More than a year)

    Pros

    Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

    Cons

    Let's talk.

    The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read.

    They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy.

    The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this.

    Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment.

    So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars.

    Amazing career opportunities if you want to have the same job forever.
    Incredible senior management that value untrustworthiness.
    A fantastic culture of watching people next to you disappear.

    It's truly a perfect company.

    Advice to Management

    There is literally no hope for this company unless the board decides to fire most of the C-level executives and directors. This place is a lost cause.

See All 805 Reviews

Wayfair Interviews

Experience

Experience
58%
20%
21%

Getting an Interview

Getting an Interview
55%
17%
13%
9
1
1
0

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    HR Assistant Interview

    Anonymous Interview Candidate in Brunswick, ME
    No Offer
    Negative Experience

    Interview

    My interview was scheduled and appeared to be going on track. The recruiter did not call, I called and she had sent an email an hour before the interview canceling it due to being called into an interview. If she was in a meeting why did she answer her phone? No communication from her to reschedule even when I emailed her to set something up. the position is still open, and I have all the skills they appear to be looking for.

See All 552 Interviews

Company Updates

See All See All

Wayfair Awards & Accolades

  • Gold Stevie Award for Sales and Customer Service, The Stevie Awards, 2016
  • 2016 Best Digital Marketers, Internet Retailer, 2016
See More

Wayfair Locations

Work at Wayfair? Share Your Experiences

Wayfair
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or