Working at Wells Fargo | Glassdoor

Wells Fargo Overview

San Francisco, CA
10000+ employees
1852
Company - Public (WFC)
Finance
$10+ billion (USD) per year
Wells Fargo (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852, headquartered in San Francisco. We provide banking, insurance, investments, mortgage, & consumer and commercial finance through ... Read more

Mission: We have five primary values that are based on our vision and provide the foundation for everything we do:

People as a competitive advantage
Ethics
What’s right for customers
Diversity and ... Read more


Glassdoor Awards

Best Places to Work: 2009 (#45)

Company Updates

  • Know a recent grad? Check out this guide to navigating life after college, featuring stories on starting a new job and being successful in the working world. http://glassdoor.com/slink.htm?key=vQErV

    The Ultimate Graduation Guide | The Muse

    So you graduated college (congratulations!)-but now what? We compiled our best stories on what to do after college, starting a new job, and being successful in the working world to help you get started. Good luck!

  • We have positions available across the country. Check out jobs in your area and apply today! http://glassdoor.com/slink.htm?key=vQ5TR

    Wells Fargo Job Map

    Want to work at Wells Fargo? Check out the 4,277 opportunities open today on our interactive job map and find new jobs in your area as soon as they become available.

See All See All

Wells Fargo – Why Work For Us?


Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,600 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 27 on Fortune’s 2016 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories


Our vision: “We want to satisfy all our customers’ financial needs and help them succeed financially."

undefined

We offer a broad array of medical, dental, and vision plans. In addition, as a Wells Fargo team member, you will receive a rich selection of benefits you can personalize to help you achieve the perfect work/life balance.

Our team members also participate in a stock purchase plan and receive discounts on financial products, home mortgages, and more.

Highlights of our benefits package

Benefit Description

Paid Time Off

The flexibility of Paid Time Off (PTO) lets you set your own priorities. Use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of other events in your busy life.

401(k) Plan

You can make before-tax or Roth contributions (or a combination of both) to the 401(k) Plan up to the lesser of 50% of your eligible pay or the IRS limit. To help you save for retirement, Wells Fargo will match your contributions dollar for dollar up to 6% of your eligible pay on a quarterly basis , after 1 year of service. Additionally, Wells Fargo may — at its discretion — make a profit sharing contribution to your 401(k) Plan account up to 4% of your annual eligible pay based on company performance.

Discounts & Savings

We want you to achieve financial success. So we offer special discounts on Wells Fargo financial products and services that are typically offered to our best customers.

Wellness Benefits

LifeCare.com provides counseling, education, and referral services on a wide range of issues and topics.

Commuter Benefits

You can choose to pay for mass transit or parking on a pre-tax basis.

Tuition Reimbursement

We encourage you to continue your professional development. Wells Fargo will reimburse you for eligible tuition expenses up to $5,000 annually.

Adoption Reimbursement

Wells Fargo provides up to $5,000 for eligible adoption-related expenses through our Adoption Reimbursement Program.

Scholarships for Dependent Children

Wells Fargo offers several scholarships to children of employees. Your children can apply and receive awards ranging from $1,000 to $3,000.undefined

undefined

Our vision is: 

“We want to satisfy all our customers’ financial needs and help them succeed financially.” 

It is just as relevant today as when it was written more than 20 years ago. In fact, we didn’t know then that at only 88 characters, it would be succinct enough to tweet today!

Our vision of financially satisfied, successful customers is based on a simple premise. We believe customers across all business segments can be better served, and save time and money, if they bring all their financial services to one trusted provider that knows them well, provides trusted guidance and advice, and can serve their full range of financial needs through a wide choice of products and services.

Our journey toward this customer-centric vision has required hard work, persistence and determination. We’ve made steady progress toward this goal. But we still have much to learn, teach and share and, as always, more of our customers’ financial needs to satisfy. For example, our own customers still give about half their financial business to our competitors! Our job—central to our vision—is to make it easy for customers to bring more of their business to us so we can satisfy all their financial needs.

Our vision has nothing to do with transactions, pushing products or getting bigger for the sake of bigness.  It’s about building lifelong relationships one customer at a time.

Each of our customers defines “financial success” differently and very personally. This could include the desire for financial security and self-sufficiency or the desire to be financially literate. It could include the desire to be disciplined and focused on spending and saving so customers can afford their own home, start or grow a business, save for education or prepare for retirement. Knowing what financial success means to each of our customers is the starting point for serving each of them well.

The reason we wake up in the morning is to help our customers succeed financially and to satisfy all their financial needs. The result is we make money because of our focus on serving customers, not the other way around. This time-tested vision will forever be what matters to  Wells Fargo.  We’ll never put the stagecoach ahead of the horses.  
 

People As Competitive Advantage

 
Our most important value is this: we believe in people as a competitive advantage. We strive to find the best people from a diversity of backgrounds and cultures, give them the knowledge and training they need, allow them to be responsible and accountable for their businesses, and recognize them for outstanding performance. Products and technology do not fulfill the promise behind a brand — people do, people who are more talented, more motivated, more energized than their competitors. We believe our people will out execute our competitors every time because they care more than our competitors do. While we do this, we expect to have fun, too.

This is the core of our culture. Culture means knowing what to do in the morning without having someone tell you what to do. We want to comply with not just the letter of the law but the spirit of the law. People as a competitive advantage should be that instinctive. It’s the starting point of every decision we make. When our people are in the right jobs, spending time on the right things, managed well, feeling good about their contributions, fully using their skills and learning new ones, and having fun — they’ll do it right by our customers. When they’re properly incented, rewarded, encouraged, and recognized — they’re even more satisfied with their jobs, provide better service, generate more sales, and produce even better business results. This generates more revenue — which results in greater profit — which fuels a higher stock price. 
 

undefined
 
What’s behind our approach? Enabling ordinary people to do extraordinary things. It’s the difference between a good place to work and a great one. 
 
Continual development

At Wells Fargo, we want every team member to be in a constant state of growth and development. Our leadership team encourages and supports team members to reach their full potential. Professional development opportunities at Wells Fargo include:
  • Education — tuition reimbursement for career-related courses
  • Goal-setting and performance education
  • Online career development tools and resources
Diverse career paths
We encourage our team members to try new jobs, support their efforts to take on new responsibilities, and celebrate their career success.

We recognize the need to take on new responsibilities over time. The size and diversity of opportunities within  Wells Fargo mean you’ll always have new challenges and opportunities.

Clearly defined career paths make it easy to see the next step in your careers. If you want to change careers entirely, you can do it — without leaving  Wells Fargo.

Recognition

Recognition is a vital part of making team members feel appreciated — and we do it at every opportunity. It can range from a simple thank-you note to a formal award ceremony at the local or national level.

Recognizing both sales performance and great internal and external customer service is essential to building and retaining the best team in the industry.

Wells Fargo Reviews

3.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
786 Ratings
  • Helpful (29)

    "Vice President - UX"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in San Francisco, CA
    Current Employee - Vice President in San Francisco, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 10 years)

    Pros

    People & management of immediate work group, work-life balance, stock purchase plan, 6% 401k matching, learning & development opportunities, many long-term employees, flexibility, medical & dental benefits, family-friendly, very generous leave & vacation time

    Cons

    Ethics & management at high level, lower compensation/salary than other companies, no/minimal raises & bonuses for high-performing long term employees

    Advice to Management

    Upper management ruined WF reputation by acting illegally, causing culture & morale to decline and reduced bonuses for everyone. Lower level employees suffered the most.

See All 16,585 Reviews

Wells Fargo Interviews

Experience

Experience
63%
22%
13%

Getting an Interview

Getting an Interview
64%
9%
7%
7
4
4
2

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (387)  

    Teller Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 7 weeks. I interviewed at Wells Fargo.

    Interview

    So you apply to all the job postings that you want online wellsfargo.com/careers. You have to make an account and apply for each job post individually. Then you get an email to do a screening. It's a bunch of random aptitude questions. Then you'll get a choice as to when you would like to attend a group interview. This is for your entire metropolitan area. You interview with a recruiting officer. The group interview is about 2 hours long. You have to apply for all the job postings you want online again. Then you'll get an email telling you you can come for another interview-it is either one on one or another group interview. Or you'll get one saying they chose to go a different direction. If you get the former you'll go to a group interview-at least in my case- with a hiring panel. It has the district manager, and the managers at all the stores that have openings in the area. They'll ask you questions. Then at that point they write what they like about you and send it to recruitment who then makes the final decisions. Then the recruiting officer will either call you or email you telling you if you got the job. But careful, then you have to do an online application, set up a date for a fingerprint analysis, then the background check officialpy starts which could take a while. The. After that clears it's another week or two until you go into 2 weeks of mandatory 8-5 training. All in all the hiring process is about 6-8 weeks. It's long for an entry level job.

    Tips- you don't have to be the first one to answer all of the questions but try to be the third or forth, because sometimes they'll skip to the next question for the sake of time
    Smile: look the interviewer straight in the eye and smile and make eye contact even when they're talking to the whole group.
    Dress: Dress better then you think you should. Wear a suit. For girls a blazer and work pants is perfect. They should be wrinkle free and ironed. Stick with neutral colors and minimal makeup. Girls don't ever wear bold lipstick to an interview it's just not appropriate. And no chipped nail polish. Guys- if you wear a suit don't wear a black tie- it's only appropriate for funerals and weddings. Make sure your socks don't show and your tie should match your shirt.
    Sales- what they're looking for the most is cash experience and sales experience. And people who can learn quickly and easily. Extra friendly is the key word here. They also have customer satisfaction surveys so if you're not great with customers it might not be the right fit.

    Interview Questions

    • Whats a time you've overcome an obstacle? what did you learn?   9 Answers
    • Whens a time you've dealt with a difficult customer? How did you retain them?   5 Answers
    • Name a professional achievement. What did you learn about yourself?   7 Answers
    • We find coachability very important. Whens a time you'd say you learned a task quickly and effectively   2 Answers
    • Tell us about a personal sales goal. MOST IMPORTANT   2 Answers

    Negotiation

    Sometimes with tellers you'll have to mark both part time and full time because they have more part time positions available- but it could lead to full time. Just be prepared that it could be part time they're offering you. I got
    A part time of 24 hours a week.

See All 5,234 Interviews

Wells Fargo Awards & Accolades

  • Most Valuable Banking Brand in North America and Retail Banking, Brand Finance, 2017
  • Perfect Score of 100 on the Corporate Equality Index (14th Year), Human Rights Campaign, 2017
  • Monarch Innovation Awards, Most Innovative Feature: Wells Fargo’s CEO Mobile Biometric Authentication, Barlow Research Associates, 2016
  • #1 in Overall Mobile Performance, Ease of Use, Functionality, and Best App & Mobile Web Experience, Keynote Competitive Research, 2016
  • 4th Top Company For LGBT, DiversityInc, 2016
See More

Work at Wells Fargo? Share Your Experiences

Wells Fargo
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or