Working at Wells Fargo | Glassdoor

Wells Fargo Overview

San Francisco, CA
10000+ employees
Company - Public (WFC)
$10+ billion (USD) per year
Wells Fargo (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852, headquartered in San Francisco. We provide banking, insurance, investments, mortgage, & consumer and commercial finance through ... Read more

Mission: We have five primary values that are based on our vision and provide the foundation for everything we do:

People as a competitive advantage
What’s right for customers
Diversity and ... Read more

Glassdoor Awards

Best Places to Work: 2009 (#45)

Company Updates

  • We have positions available across the country. Check out jobs in your area and apply today!

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  • Want a behind-the-scenes look? Hear from our team members about their Wells Fargo experience and get a look at our offices in San Francisco!—30+ days ago

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Wells Fargo – Why Work For Us?

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,600 locations, 13,000 ATMs, the internet ( and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 27 on Fortune’s 2016 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories

Our vision: “We want to satisfy all our customers’ financial needs and help them succeed financially."


We offer a broad array of medical, dental, and vision plans. In addition, as a Wells Fargo team member, you will receive a rich selection of benefits you can personalize to help you achieve the perfect work/life balance.

Our team members also participate in a stock purchase plan and receive discounts on financial products, home mortgages, and more.

Highlights of our benefits package

Benefit Description

Paid Time Off

The flexibility of Paid Time Off (PTO) lets you set your own priorities. Use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of other events in your busy life.

401(k) Plan

You can make before-tax or Roth contributions (or a combination of both) to the 401(k) Plan up to the lesser of 50% of your eligible pay or the IRS limit. To help you save for retirement, Wells Fargo will match your contributions dollar for dollar up to 6% of your eligible pay on a quarterly basis , after 1 year of service. Additionally, Wells Fargo may — at its discretion — make a profit sharing contribution to your 401(k) Plan account up to 4% of your annual eligible pay based on company performance.

Discounts & Savings

We want you to achieve financial success. So we offer special discounts on Wells Fargo financial products and services that are typically offered to our best customers.

Wellness Benefits provides counseling, education, and referral services on a wide range of issues and topics.

Commuter Benefits

You can choose to pay for mass transit or parking on a pre-tax basis.

Tuition Reimbursement

We encourage you to continue your professional development. Wells Fargo will reimburse you for eligible tuition expenses up to $5,000 annually.

Adoption Reimbursement

Wells Fargo provides up to $5,000 for eligible adoption-related expenses through our Adoption Reimbursement Program.

Scholarships for Dependent Children

Wells Fargo offers several scholarships to children of employees. Your children can apply and receive awards ranging from $1,000 to $3,000.undefined


Our vision is: 

“We want to satisfy all our customers’ financial needs and help them succeed financially.” 

It is just as relevant today as when it was written more than 20 years ago. In fact, we didn’t know then that at only 88 characters, it would be succinct enough to tweet today!

Our vision of financially satisfied, successful customers is based on a simple premise. We believe customers across all business segments can be better served, and save time and money, if they bring all their financial services to one trusted provider that knows them well, provides trusted guidance and advice, and can serve their full range of financial needs through a wide choice of products and services.

Our journey toward this customer-centric vision has required hard work, persistence and determination. We’ve made steady progress toward this goal. But we still have much to learn, teach and share and, as always, more of our customers’ financial needs to satisfy. For example, our own customers still give about half their financial business to our competitors! Our job—central to our vision—is to make it easy for customers to bring more of their business to us so we can satisfy all their financial needs.

Our vision has nothing to do with transactions, pushing products or getting bigger for the sake of bigness.  It’s about building lifelong relationships one customer at a time.

Each of our customers defines “financial success” differently and very personally. This could include the desire for financial security and self-sufficiency or the desire to be financially literate. It could include the desire to be disciplined and focused on spending and saving so customers can afford their own home, start or grow a business, save for education or prepare for retirement. Knowing what financial success means to each of our customers is the starting point for serving each of them well.

The reason we wake up in the morning is to help our customers succeed financially and to satisfy all their financial needs. The result is we make money because of our focus on serving customers, not the other way around. This time-tested vision will forever be what matters to  Wells Fargo.  We’ll never put the stagecoach ahead of the horses.  

People As Competitive Advantage

Our most important value is this: we believe in people as a competitive advantage. We strive to find the best people from a diversity of backgrounds and cultures, give them the knowledge and training they need, allow them to be responsible and accountable for their businesses, and recognize them for outstanding performance. Products and technology do not fulfill the promise behind a brand — people do, people who are more talented, more motivated, more energized than their competitors. We believe our people will out execute our competitors every time because they care more than our competitors do. While we do this, we expect to have fun, too.

This is the core of our culture. Culture means knowing what to do in the morning without having someone tell you what to do. We want to comply with not just the letter of the law but the spirit of the law. People as a competitive advantage should be that instinctive. It’s the starting point of every decision we make. When our people are in the right jobs, spending time on the right things, managed well, feeling good about their contributions, fully using their skills and learning new ones, and having fun — they’ll do it right by our customers. When they’re properly incented, rewarded, encouraged, and recognized — they’re even more satisfied with their jobs, provide better service, generate more sales, and produce even better business results. This generates more revenue — which results in greater profit — which fuels a higher stock price. 

What’s behind our approach? Enabling ordinary people to do extraordinary things. It’s the difference between a good place to work and a great one. 
Continual development

At Wells Fargo, we want every team member to be in a constant state of growth and development. Our leadership team encourages and supports team members to reach their full potential. Professional development opportunities at Wells Fargo include:
  • Education — tuition reimbursement for career-related courses
  • Goal-setting and performance education
  • Online career development tools and resources
Diverse career paths
We encourage our team members to try new jobs, support their efforts to take on new responsibilities, and celebrate their career success.

We recognize the need to take on new responsibilities over time. The size and diversity of opportunities within  Wells Fargo mean you’ll always have new challenges and opportunities.

Clearly defined career paths make it easy to see the next step in your careers. If you want to change careers entirely, you can do it — without leaving  Wells Fargo.


Recognition is a vital part of making team members feel appreciated — and we do it at every opportunity. It can range from a simple thank-you note to a formal award ceremony at the local or national level.

Recognizing both sales performance and great internal and external customer service is essential to building and retaining the best team in the industry.

Wells Fargo Reviews

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Approve of CEO
Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
442 Ratings
  • Helpful (393)

    "Cross Sell or Unemployment, Wells Fargo Only Wants Employees To Sell Customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Neutral Outlook
    Approves of CEO

    I have been working at Wells Fargo (More than 5 years)


    Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.


    Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

    Advice to Management

    Cross sell expectations are going to destroy the customers experience after all tenured employees are fired. All that will be left are employees that cross sell and could not resolve a true complex issue.

See All 15,758 Reviews

Wells Fargo Interviews

Interview Experience

Interview Experience

Getting an Interview

Getting an Interview

Interview Difficulty


Interview Difficulty



  1. Helpful (347)  

    Teller Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied online. The process took 7 weeks. I interviewed at Wells Fargo.


    So you apply to all the job postings that you want online You have to make an account and apply for each job post individually. Then you get an email to do a screening. It's a bunch of random aptitude questions. Then you'll get a choice as to when you would like to attend a group interview. This is for your entire metropolitan area. You interview with a recruiting officer. The group interview is about 2 hours long. You have to apply for all the job postings you want online again. Then you'll get an email telling you you can come for another interview-it is either one on one or another group interview. Or you'll get one saying they chose to go a different direction. If you get the former you'll go to a group interview-at least in my case- with a hiring panel. It has the district manager, and the managers at all the stores that have openings in the area. They'll ask you questions. Then at that point they write what they like about you and send it to recruitment who then makes the final decisions. Then the recruiting officer will either call you or email you telling you if you got the job. But careful, then you have to do an online application, set up a date for a fingerprint analysis, then the background check officialpy starts which could take a while. The. After that clears it's another week or two until you go into 2 weeks of mandatory 8-5 training. All in all the hiring process is about 6-8 weeks. It's long for an entry level job.

    Tips- you don't have to be the first one to answer all of the questions but try to be the third or forth, because sometimes they'll skip to the next question for the sake of time
    Smile: look the interviewer straight in the eye and smile and make eye contact even when they're talking to the whole group.
    Dress: Dress better then you think you should. Wear a suit. For girls a blazer and work pants is perfect. They should be wrinkle free and ironed. Stick with neutral colors and minimal makeup. Girls don't ever wear bold lipstick to an interview it's just not appropriate. And no chipped nail polish. Guys- if you wear a suit don't wear a black tie- it's only appropriate for funerals and weddings. Make sure your socks don't show and your tie should match your shirt.
    Sales- what they're looking for the most is cash experience and sales experience. And people who can learn quickly and easily. Extra friendly is the key word here. They also have customer satisfaction surveys so if you're not great with customers it might not be the right fit.

    Interview Questions

    • Whats a time you've overcome an obstacle? what did you learn?   9 Answers
    • Whens a time you've dealt with a difficult customer? How did you retain them?   5 Answers
    • Name a professional achievement. What did you learn about yourself?   7 Answers
    • We find coachability very important. Whens a time you'd say you learned a task quickly and effectively   2 Answers
    • Tell us about a personal sales goal. MOST IMPORTANT   2 Answers


    Sometimes with tellers you'll have to mark both part time and full time because they have more part time positions available- but it could lead to full time. Just be prepared that it could be part time they're offering you. I got
    A part time of 24 hours a week.

See All 5,048 Interviews

Wells Fargo Awards & Accolades

  • Top 10 Company for Veterans (#7), DiversityInc, 2015
  • Top Company for LGBT Employees (#1), DiversityInc, 2015
  • Fortune 500, Fortune, 2015
  • Great Workplace Award, Gallup, 2014
  • World's Most Respected Companies, Barron's, 2014
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Work at Wells Fargo? Share Your Experiences

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