Working at West Specialized Agent Services | Glassdoor

West Specialized Agent Services Overview

Omaha, NE
Subsidiary or Business Segment
Information Technology
Unknown / Non-Applicable

Company Updates

  • Find out what West is doing to attract, hire, and retain a workforce modeled after its end users.

    In tech recruiting, playing it safe is risky business

    Some companies are trying to circumvent these roadblocks with blind coding challenges, blind screenings, hiding resumes and identifying credentials from hiring managers and recruiters, but this isn't having the impact it should, Taggar says. "These blind screenings and anonymous interviewing processes are really exciting developments, but the impact is minimal.

  • The Company also announced a $0.225 per common share dividend which is payable on September 1, 2016 to shareholders of record as of the close of business on August 22, 2016.

    West Corporation Reports Second Quarter 2016 Results

    OMAHA, Neb., Aug. 01, 2016 (GLOBE NEWSWIRE) -- West Corporation (Nasdaq:WSTC), a leading provider of technology-enabled communication services, today announced its second quarter 2016 results.

See AllSee All

West Specialized Agent Services – Why Work For Us?


West combines highly skilled and trained subject matter experts with proven analytics and technology to offer Specialized Agent Services. With this foundation, we apply our deep understanding of agent-based solutions to provide solutions for the fast-growing healthcare market.

We are the leading provider of healthcare advocacy products and services to employees of large organizations. West also helps health insurance payers improve cash flow by identifying and returning overpayments. Additionally, we offer business-to-business sales across multiple verticals with a focus on increasing our clients’ market share and improving customer relationships.

We connect your customers with the moments that matter to relieve pain and inconvenience, solve problems and attract attention long enough to create sustainable value.


West is one of the nation’s leading providers of business-to-business sales and account management services. We combine nearly three decades of experience and superior sales methodologies with advanced technology to deliver an integrated suite of revenue generation solutions, allowing our clients to overcome a variety of common sales challenges across multiple business segments. From lead management and team selling, to account management and sole territory coverage, our revenue generation solutions help our partners drive incremental sales, increase market share and strengthen relationships with your customers.


Revenue Generation through Sales Force Optimization

There is no other single business function as important to a company’s performance than generating revenue. It is the critical success factor to living, growing and sustaining profitable income. West Specialized Agent Services business-to-business sales delivers dedicated and transparent solutions to exceed your sales objectives. Revenue Generation through sales force optimization helps you create, build and grow your sales funnel while creating engaging communications that foster long-term and proven success.

Influencing Buyer Perceptions

The value chain has shifted. The number of stakeholders involved in a typical deal continues to rise and buyers have become increasingly savvy and fickle with their attention spans, causing the business-to-business sales cycle to become longer and more complex. In effect, sales collaboration, customer intelligence and selling strategies are no longer simple deployments. You need to provide enhanced levels of sales intimacy and customer insights to influence buyer perceptions during every stage of the sales cycle.

Aligning Selling with Buying

As business evolves, so should your sales strategy. Through our proprietary Revenue Generation Mapping Process, we break sales optimization into manageable steps to align the way you sell with how your customers buy. True sales effectiveness is directly connected to customer insight–the detail is in the data. We dive into the data to ensure every touch point is maximized and the right message is delivered at the right time.

Connecting to the Moments that Matter

We work to understand what drives customers’ purchasing decisions to maximize output, minimize cost and drive sales productivity. To ensure every sales touch has the highest impact possible, we identify gaps in coverage, optimize face-to-face selling time and increase your product’s speed-to-market—all while minimizing costs.


Relationships are now the new currency as the buying cycle has become more intricate. Our Revenue Generation Mapping Process considers your business goals while evaluating your sales design, ensuring sales objectives align with financial tracking.

We understand business isn’t just what happens on paper. Markets, customers, competitors and company conditions are in a constant state of motion. How your sales design responds determines your ability and success in reaching your goals.

Mapping Profitable Revenue

Our Revenue Generation Mapping Process takes into account existing competencies by conducting a market segmentation analysis and using that to identify detailed, targeted audience persona archetypes in order to prioritize sales opportunities. Then, by taking intelligently parsed segments of data, we develop market-driven sales models. These bridge the gap between strategy and results, building a stronger brand through captured market insights, and connecting with customers while shaping relevant sales offerings.

Value Propositions with the Greatest Potential

Your go-to-market plan should continually evolve to fit refined definitions of customer segments. We work with you to develop a strategy and evolve value propositions based on these segment insights. We help you identify value propositions with the greatest potential, capture the changing customer landscape and reshape sales models as necessary. The end result is an inclusive segment-based value proposition that resonates with multiple decision makers from different spheres of influence in the organization.

Why is this important? Understanding how products and services fit within diverse customer segments allows you to create relationships, establish trust, convey the benefits of the value proposition and elevate your brand. Connecting to customers through messaging moments that matter lets you turn sales into a sustainable competitive advantage.

Following Through with Sales Enablement

Defining the sales tools to deliver each phase of the Mapping Process can be a difficult task. Yet it is the final piece in uniting sales design with meticulous differentiators that drive profitable revenue. We bring structure and expertise to the daunting challenge of deploying sales enablers and creating pathways that bring you customers.

Our Revenue Generation Mapping Process walks you through sales optimization one step at a time by:

  • Conducting a customized market segmentation analysis
  • Engineering sales opportunity identification and prioritization
  • Developing and evolving your market-driven sales models
  • Aligning segment-based value propositions to your customers’ needs
  • Following through with sales enablers designed to generate revenue

West Specialized Agent Services Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
0 Ratings
  • "Research Associate"

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at West Specialized Agent Services full-time


    Comfortable work environment and flexible hours.


    Pay is low by industry standard.

See All 181 Reviews

West Specialized Agent Services Photos

West Specialized Agent Services photo of: This was from our Pumpkin Carving Contest last month
See All PhotosSee All

West Specialized Agent Services Interviews



Getting an Interview

Getting an Interview





    Retail Sales Associate Interview

    Anonymous Employee in Appleton, WI
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through other source. I interviewed at West Specialized Agent Services (Appleton, WI) in April 2017.


    Met with our Human Resources department to discuss career pathing to ensure that this position would be the best fit for me. I then had interview the next business day. Learned I was offered position 1 day later.

    Interview Questions

    • Where do you see yourself in 5 years?   1 Answer
See All 32 Interviews

West Specialized Agent Services Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Work at West Specialized Agent Services? Share Your Experiences

West Specialized Agent Services
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate