I worked at Western Michigan University part-time (Less than a year)
Kalamazoo is a great city. There's actually a lot to do in terms of arts, food, and entertainments. Some of the programs, like the theater program and the Medieval Studies program, are amazing.
Middle management was often timid and defensive, and hence ineffectual. Not a lot of room for thinking outside the box. Lots of insecure middle-aged guys running things.
Advice to Management
You're serving students. It's not smart or desirable to fashion a university like a business. Only sham universities do that. WMU serves too vast an important student population to try and take cues from for-profit colleges.
I applied online. I interviewed at Western Michigan University.
Was divided into two interviews, a group interview and individual. The group interview/s were activity based and you worked alongside 6-7 other candidates. The activities ranged from solving puzzles to "designing the perfect residence hall".
The individual interviews were all conducted in the same room. Best way to describe it is it was very similar to speed dating except instead of talking to one person you talk to 3-4 people.