Working at Western Union | Glassdoor

Western Union Overview

Denver, CO
10000+ employees
1851
Company - Public (WU)
Financial Transaction Processing
$5 to $10 billion (USD) per year
Western Union provides vital financial services to individuals and businesses that may lack access to, or whose needs are not being met by, the mainstream financial system. Using insights from customers and colleagues worldwide, we are improving financial services for families ... Read more

Mission: Western Union helps people move money effortlessly around the globe. When money moves fluidly, better things happen. A child goes to college. A business expands. Emergency aid arrives at the moment it’s needed. Whole nations thrive.

Company Updates

  • Are you fluent in French? Join our diverse #WULithuania Compliance team to conduct customer interviews, helping fight fraud and move money for better! Apply today! #WUCareers

    Opportunity for French Speaker in Vilnius, Lithuania

    The JobActivate your career at Western Union (WU) - the world's largest money transfer networks - and we will take care of the perfect job match for.....

  • #WULithuania is looking for a fluent German speaker with impeccable attention to detail and strong analytical skills to help our compliance team. Apply today! #WUCareers

    Opportunity for German Speaker in Vilnius, Lithuania

    Activate your career at Western Union (WU) - the world's largest money transfer networks - and we will take care of the perfect job match for you! More than 1.700 new jobs have been created already in Vilnius - European Regional Operating Center (EUROC), servicing WU across APAC, Europe, North America, Africa, Middle East regions.

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Western Union Video

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Western Union – Why Work For Us?


For nearly 170 years and counting, Western Union has connected people around the world. Over the last decade, the world has changed faster than ever before – and we have changed with it. We provide fast, reliable, and convenient ways to move money across borders. We have grown to more than 550,000 agent locations in more than 200 countries and territories. Today, more than 70% of our digital transactions originate on mobile devices.

As a global organization, our employee base stretches around the world, as do the customers we serve. More than 10,000 employees live and work in over 50 countries, speaking more than 37 different languages and dialects, and we pay our employees in 45 different currencies.

From our day-to-day work to becoming a leader in cross-border, cross-currency money movement, we are motivated by values: being purpose driven, globally-minded, trustworthy and respectful. This means speaking our customers’ languages, living in their neighborhoods, sharing their culture, and giving back to our global community. That’s what we refer to as the WU Way. On our team, you’ll be part of a global workforce but still get the direct support and resources you need to succeed and grow.

We take pride in being named a “Best Place to Work” in multiple locations around the world, and we couldn’t have done it without our people.

We’re growing! Interested? We’d love to hear from you.

Learn more and see where you might fit into on our mission to Move Money For Better.

 

Our people (over 10,000 strong!) are what make Western Union. They move money – and so much more. They create change, solve problems, and make better happen.

Don’t just take our word for it – here’s what our team had to say about working with us!

“Very generous salary, bonus and benefits including 401(k) matching, superb health plan complete with life insurance and all. Many other perks including tuition reimbursement, monthly coupons for free money transfer, rewards points you can use to buy stuff online. Satisfying job knowing you help people reach out to their loved ones at crucial moments in their needs.” – Software Developer | Montvale, NJ

“The benefits far outweigh any other company I've worked for. Sense of culture and company values are exhibited daily, and the foundation encourages employee engagement! Strong management that encourages collaboration across groups. Great opportunities to grow if you know where to look for them.” – Senior Analyst | Englewood, CO

“Great pay, 401K. Great atmosphere, great management. Café in bottom floor of building. Great life balance, amazing insurance options, great work study options. All around a great company. They want you to experience different parts of the company and help train you and help you grow.” – Auditor | Englewood, CO

“I love working for Western Union! The people who work here are passionate about what they do and are leaders in the community. I enjoy the work/life balance, flexible schedule, generous PTO days, professional development opportunities and feel fairly compensated for what I was hired to do.” – Senior Analyst | Denver, CO

 

Better doesn’t happen without hard work and commitment. At Western Union, we expect the best from our teams, and in return, we're proud to take great care of our employees and their families with our Global Total Rewards program. It’s one of the many ways we try to show our teams that we appreciate all they do.

Below is a sampling of the benefits offered in the United States (varies based on location).

  • 401K plan
  • Employee recognition
  • Business travel insurance: accident & medical insurance, travel assistance
  • Employee assistance program
  • Employee discounts
  • com – emergency back up care & child/elder care services
  • Commuter/transit benefit
  • Paid military leave
  • Western Union product services
  • Rethink – child development support
  • Student loan repayment plan
  • Tuition assistance program
  • Western Union Foundation/charitable gift matching
  • Accidental death and disablement (AD&D) insurance
  • Care$ benefit – employer contribution for certain employees into their dependent care FSA
  • Critical illness insurance
  • Dental insurance
  • Flexible spending account (FSA) & dependent care FSA
  • Health savings account (HSA)
  • Health advocate
  • Hospital care insurance
  • Identity theft insurance
  • Legal assistance
  • Vision insurance
  • Voluntary life insurance – employee, spouse, child
  • Long-term disability insurance
  • Met pay home/auto insurance
  • Medical insurance
  • Paid parental leave
  • Pet insurance
  • Short-term disability insurance
  • Global adoption assistance
  • Global scholarship program
  • Paid time off

At Western Union, supporting veterans in the workplace means much more than just hiring them. It means creating opportunities to advance, exercising empathy and understanding of their experiences, and putting their unique skills to practice. These mission-driven individuals bring natural leadership and diverse ways of thinking to the table, and we are proud to work side-by-side with them. 

Military Leave Pay (all U.S. employees)

In addition to the protections and rights afforded under the Uniformed Services Employment and Re-Employment Rights Act (USERRA), Western Union provides:

  • Up to two weeks of full pay for reservist duty, annually
  • Up to two years of supplemental pay for call to active duty

Learn more about the veteran experience at Western Union:

“I have been blessed in that I have worked at some great places and as a vet I know what it is like to be a part of something that you are proud of. My previous civilian employment never made me feel like I was part of a group working together to do something great. Working at WU I get to talk with people all over the world and it makes me feel good when I show up for work and I know I can do something that could improve lives, make the world more connected and do some good for others in need. My experience with WU really started some time ago, after attending a veteran's recruiting event. The recruiting staff were very engaged they called me regularly to get status updates and advocated on my behalf. I am very grateful for the opportunity and I hope to repay that kindness and professionalism with hard work.” – Lead Analyst | Denver, CO

“Western Union offers benefits that no other company offers to their employees with a continuous opportunity of career progression. They are committed to the team concept of getting the job done and the well being of their staff. They support their employees endeavours and are very military friendly. They have implemented several offerings that support their employees that wish to continue their service for their country. They listen to the ideas of their employees and have several reward programs that encourage free thinking. Everyone seems happy to be there and happy to work with like minded people. I would highly recommend this company to anyone looking to grow as a professional.” – AML Compliance Analyst | Englewood, CO

“If veterans are considering employment at Western Union, I would tell them that it’s an incredible place to enrich their career growth. The amenities and supportive culture will definitely permit any veteran to flourish, and allow them to continue serving in a capacity that impacts people all over the world in so many positive ways.” – Compliance & Fraud Analyst, GAI | Englewood, CO

The Western Union® services reach all corners of the globe, and so do our volunteering and charitable efforts. As a global company, it’s important to us that we give back to our communities, creating a lasting international impact. One of the ways Western Union does this is through its support of the Western Union Foundation, a separate §501(c)(3) United States charity. Learn more about the Foundation’s purpose:

Western Union Foundation
The Western Union Foundation, with the support of The Western Union Company, its employees, Agents, and business partners, helps underserved populations connect to the global economy through the power of education. Learn more about the Foundation’s impact in 2018 here

Fast Facts

To date:

  • More than $120 million has been given by the Foundation to fund projects affecting more than 940,000 people in 137 countries and territories
  • 536 Western Union agents have supported the Western Union Foundation through the Agent Giving Program
  • The Western Union Foundation and Western Union employees have contributed to more than 180 relief operations in 73 countries

Education For Better

Education is one of the surest pathways to economic opportunity. Through collaborations with non profits around the world, the Foundation has embarked on a mission to connect 50,000 migrants, refugees, women and young people to the global economy by 2020 through demand-driven skills training and workforce enablement programs. The Foundation also offers a global scholarship program that helps put a post-secondary education in reach for in-need students studying in the STEM fields and business.

Employees Engage

Western Union employees can engage with the Foundation in their local community through volunteering, direct giving to the Foundation, and through gift match. The Foundation also offers a program, WU Gives, where employees are empowered to nominate and select nonprofits in their local region for Western Union Foundation funding. 

Western Union Reviews

3.3
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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
483 Ratings
  • Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Englewood, CO
    Current Employee - Director in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 10 years)

    Pros

    Good company, purpose driven. Really enjoy the work!

    Cons

    None. Great company and really like working there.

See All 1,002 Reviews

Western Union Photos

Western Union photo of: #WUMontvale in New Jersey
Western Union photo of: WU employees in our Mumbai office.
Western Union photo of: WU employees in Buenos Aires, Argentina.
Western Union photo of: WU employees in Lithuania during a volunteer outing.
Western Union photo of: WU employees in Lithuania ran with sports enthusiasts from all over the country and abroad for WE RUN VILNIUS 2017.
Western Union photo of: Vilnius, Lithuania headquarters.
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Western Union Interviews

Experience

Experience
46%
22%
32%

Getting an Interview

Getting an Interview
58%
22%
9%
6
2
2
1

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (9)  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Interview

    Flawless , perfectly organised interview process with timely responses from HR team made it a pleasant experience.

    Highly professional interviewers including some of the top executives of WU.

    Online test followed by the face to face discussion.

    Interview Questions

    • Everything about the current project, role and responsibilities   Answer Question
See All 207 Interviews

Western Union Awards & Accolades

  • America's Best Employers, Forbes, 2016
  • Training Top 125 (ranked #16), Training Magazine, 2016
  • LearningElite Organization (ranked #10), Chief Learning Officer (CLO) Magazine, 2016
  • Digital Edge 25, Agenda16, 2016
  • CIO 100 Award (most influencial CIOs globally), Hot Topics, 2015
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Work at Western Union? Share Your Experiences

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