Working at Western Union | Glassdoor

Western Union Overview

Englewood, CO
10000+ employees
Company - Public (WU)
$5 to $10 billion (USD) per year
Western Union provides vital financial services to individuals and businesses that may lack access to, or whose needs are not being met by, the mainstream financial system. We have a distinctive business model and a distinctive purpose: we aim to move money for better anytime ... Read more

Mission: Western Union does business each day with absolute integrity, honesty, and passion, partnering as a team to meet our consumers' needs. We shape our culture by ... Read more

Company Updates

  • Facebook Messenger users in the U.S. can send money to more than 200 countries and territories across 130 currencies. #WUBot

    Western Union Launches a Bot for Messenger

    Western Union has developed a money transfer bot for Facebook Messenger users in the U.S. to send money to more than 200 countries and territories across 130 currencies. These users will have access to Western Union's industry-leading digital and retail cross-border money transfer platform, as well as many innovative features including access to real-time foreign exchange rates and automated customer support.

  • Read from Odilon Almeida, President of Western Union Global Money Transfer, on how we are connecting customers in more than 200 countries and territories through our digital services, now available in 40 countries.

    Western Union digital services live in 40 Countries | Blog | Western Union

    Western Union's innovation over time has built a powerful cross-border platform for moving money almost anywhere in the world in a matter of minutes.

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Western Union Video

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Western Union – Why Work For Us?


Western Union connects people and businesses around the globe by providing fast, reliable and convenient ways to move money. Our 160-year history and more than 500,000 Western Union Agent locations in more than 200 countries and territories strengthen our commitment to offering our services in every corner of the globe.

We take pride in being close to our customers. Together with our Agents and more than 10,000 employees, we speak our customers' languages, live in their neighborhoods and share their culture. We are a key part of each other's lives.

Money-Moving Ambassadors

You can call us global ambassadors who move money. We do it:

1) In just minutes

2) Worldwide.

3) Reliably with the help of our Agents.

4) Seamlessly with the latest technology.

5) Via a variety of channels (online, via mobile phone and ATM) to meet our customers' needs

undefinedOur employees are what drive our success.

Western Union is a truly global Company. We span the world with approximately 10,000 employees working in over 50 countries, speaking more than 37 different languages.


At Western Union we believe in taking care of our employees and their families, so we offer Global Total Rewards packages that cover you and your family’s immediate needs while helping you plan for the future.


Our goal is to foster a positive environment of achievement, opportunity and improvement. We take our commitment to employee development seriously.

As you walk through our halls, new employees often comment that you will hear many languages, see diverse faces and observe different cultures from all over the world.  It’s been said that working at Western Union feels like being a part of the United Nations.


“At WU, we acknowledge that financial rewards, recognition and competitive benefits are important components of any ideal career. That’s why our global total rewards strategy offers market-driven competitive compensation packages, a global recognition program, and dynamic benefits packages by country.”

Jeff, SVP of Global Total Rewards

“Western Union strongly supports the pursuit of higher education for its’ employees. We provide financial assistance to eligible employees who enroll in qualifying programs.”

Fernando – Digital Product Analyst

We Expect the Best From Our Employees

In return, we strive to offer Global Total Rewards programs that encompass more than just compensation and benefits. They include programs focused on the complete package of salary, benefits, paid time off, recognition, world-class training and skills development, and a corporate culture that celebrates diversity and inclusion.

To ensure that our programs are competitive across our global workforce, the Company regularly benchmarks our programs against those of other leading companies in countries where we operate. We also frequently evaluate and update our rewards programs to ensure that employees are receiving the benefits of value to them and that they continue to meet employees’ unique and ever-changing benefit needs.

Common elements of our Global Total Rewards programs include:

  • Base Salary
  • Dynamic Benefit Packages by Country
  • Annual Incentives
  • Paid Time Off
  • Employee Development
  • Global Recognition

Western Union Reviews

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Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
303 Ratings
  • Featured Review

    Helpful (2)


    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time (More than 5 years)


    The Purpose of moving money for better is real at WU. The good the company does is amazing, often overlooked. New focus on wuway gives all employees hope for the future.


    Too much bureaucracy and non-value add work mainly driven by finance and legal. Can be passive aggressive, vp's complain without offering solutions.

    Advice to Management

    Move faster on culture and change, get managers out that are not aligned. Focus on the customer.

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Western Union Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (7)  

    Senior Manager Interview

    Anonymous Employee in Denver, CO
    Accepted Offer
    Neutral Experience
    Easy Interview


    I applied through an employee referral. The process took 3 weeks. I interviewed at Western Union (Denver, CO).


    Phone screen initially with recruiter
    Multiple interviews with manager, manager's manager, peer team members
    Went back several times and all in person
    Toured site to see where I would work
    Standard behavioral interview questions based on the job

    Interview Questions

    • Standard behavioral interview questions based on the job   Answer Question
See All 123 Interviews

Western Union Awards & Accolades

  • LearningElite Organization (ranked #5), Chief Learning Officer (CLO) Magazine, 2017
  • Best Payments Product, 2017 FinTech Breakthrough Awards, 2017
  • America's Best Employers, Forbes, 2016
  • Training Top 125 (ranked #16), Training Magazine, 2016
  • LearningElite Organization (ranked #10), Chief Learning Officer (CLO) Magazine, 2016
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