Wolters Kluwer Pay & Benefits | Glassdoor

Wolters Kluwer Overview

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Alphen aan den Rijn (Netherlands)
10000+ employees
1836
Company - Public (WKL)
Computer Hardware & Software
$2 to $5 billion (USD) per year
Thomson Reuters, Pearson
Customers in over 180 countries depend on Wolters Kluwer information, software, and services to successfully move through the complex layers of data and regulation that define modern business and government.

These organizations depend on our unmatched ... Read more

Mission: Our customers face critical decisions every day; we help them move forward with confidence.

Wolters Kluwer Reviews

3.0
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Wolters Kluwer Chairman, Executive Board and CEO Nancy McKinstry
Nancy McKinstry
412 Ratings
  • "CONTENT EMPLOYEE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Riverwoods, IL
    Current Employee - Anonymous Employee in Riverwoods, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Wolters Kluwer full-time (More than 10 years)

    Pros

    PTO is bountiful
    Ability to work at home
    Work with a great group of people

    Cons

    To many positions are being sent offshore
    Customer Service has declined rapidly in the last year. Customers, internal and external, have complained of the extremely long hold times.
    Order Processing is not what it used to be. It used to be in-house, now 95% is being done outside of Illinois.
    Lack of Customer Service Leadership, the new regime seem to not really care about the customer base

    Advice to Management

    Rebuild the customer service team to what it was in the Peterson Building. There were so many folks taking pride in their work, supervisor and managers being held accountable. Not sure if the COE is even aware of how bad it is with hold times over 30 minutes when at one point calls were taken in 3 minutes

See All 1,520 Reviews

Wolters Kluwer Photos

Wolters Kluwer photo of: We have over 19,000 employees across Europe, North America, Asia Pacific, and Latin America. This is the team in Beijing, serving Chinese professionals in fields such as law, accounting, and medicine.
Wolters Kluwer photo of: Our head office in the Netherlands. We're stock listed on the AEX in Amsterdam, and have offices in over 40 countries around the world.
Wolters Kluwer photo of: Tax and Accounting customer Kevin Krueger at our 2013 Half-Year Results Roundtable, speaking with analysts and media about how our cloud solutions have transformed his accounting business.
Wolters Kluwer photo of: CEO Nancy McKinstry gives the keynote at our annual 2013 Technology Conference, designed to spread the latest technologies, insights, and lessons learned in product development across the company.
Wolters Kluwer photo of: Employees connect at the 2013 Tech Conference. Investment in new products is at about 8-10% of revenues and focuses on mobile applications, cloud-based services and integrated solutions.
Wolters Kluwer photo of: Over 74% of revenues come from online, software, and services, including 350 mobile apps and 100 e-journals.
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Wolters Kluwer Interviews

Experience

Experience
50%
18%
32%

Getting an Interview

Getting an Interview
41%
24%
15%
6
5
5
4

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Wolters Kluwer.

    Interview

    After application and acceptance from company, the HR rep will call you to verify a time and date for your first interview. When you come in you'll be put in a room to interview with the hiring manager. Questions asked were about previous responsibilities in previous jobs and technical skills. Fairly typical interview

    Interview Questions

See All 267 Interviews

Wolters Kluwer Awards & Accolades

  • Global 100 Most Sustainable Corporations in the World, Corporate Knights, 2013
  • Bronze Level Award, Dow Jones Sustainability World Index (DJSI World), 2012

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