Mission: Our customers face critical decisions every day; we help them move forward with confidence.
I have been working at Wolters Kluwer full-time (More than 10 years)
PTO is bountiful
Ability to work at home
Work with a great group of people
To many positions are being sent offshore
Customer Service has declined rapidly in the last year. Customers, internal and external, have complained of the extremely long hold times.
Order Processing is not what it used to be. It used to be in-house, now 95% is being done outside of Illinois.
Lack of Customer Service Leadership, the new regime seem to not really care about the customer base
Advice to Management
Rebuild the customer service team to what it was in the Peterson Building. There were so many folks taking pride in their work, supervisor and managers being held accountable. Not sure if the COE is even aware of how bad it is with hold times over 30 minutes when at one point calls were taken in 3 minutes
I applied online. The process took a week. I interviewed at Wolters Kluwer.
After application and acceptance from company, the HR rep will call you to verify a time and date for your first interview. When you come in you'll be put in a room to interview with the hiring manager. Questions asked were about previous responsibilities in previous jobs and technical skills. Fairly typical interview