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Working Solutions
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    Working Solutions Overview

    www.workingsolutions.com
    Plano, TX
    51 to 200 employees
    1996
    Company - Private
    Business Services
    Unknown / Non-Applicable
    Working Solutions is a recognized leader in on-demand contact center services, offering responsive resources that move and morph with the business.

    Whatever the state of your organization, we ensure continuous, high-quality operations—from steady ... Read more

    Mission: To drive exceptional value and performance for our clients and their customers by attracting and retaining the best employees and agents.

    Company Updates

    • http://glassdoor.com/slink.htm?key=vQeMl

      Glassdoor Names WSOL in Top 20 companies with Remote Jobs

      For Working Solutions, it's validation three times over. Citing a Forbes story , Glassdoor blogger Emily Moore lists it among the top companies for work-from-home opportunities, referring to a FlexJobs 2017 remote jobs report. Moore writes these companies, including industry leaders such as Amazon and Hilton, are in the vanguard of modern businesses that enable workers to perform their jobs "whenever they feel the most productive."

    • Hands on Education for Work at Home Agents http://glassdoor.com/slink.htm?key=vQEfU

      Hands on Education for Work at Home Agents

      Manager of Education and Development Virtual Contact Center Education/Curriculum Design Carla's career is steeped in education and curriculum design. After earning a Bachelor of Science in elementary education, she taught second grade in the Ohio public school system for three years.

    See AllSee All

    Working Solutions – Why Work For Us?

    ÜBER CONSUMERS? ЁVOLVE YOUR WORKFORCE.

    As a business, you can never have too much validation. That’s true whether it’s feedback on Glassdoor—or being recognized by a respected industry job source.

    That’s why we are pleased to make FlexJobs’ 2015 list of Top 100 Companies to Watch for Telecommuting and Remote Jobs. It’s good company to be in as we attract more great talent.

    The ever-escalating customer experience. Pleasing today’s ϋber consumer is a quicksilver business. Think mercurial marketplace. You need a fast-flex workforce, focused on the customers you serve.

    At Working Solutions, we have a thought for you. Actually, it’s more of a recommendation: Ёvolve your workforce. Make it mobile, responsive and virtual—with Work Anywhere Agents™.

    We’ve done it for clients and their customers for almost two decades, with virtual contract center services. Working Solutions uses a U.S. network of professional agents, who can work from any secure location—home or elsewhere.

    Client-specific education

    In the virtual classroom of Working Solutions University™, certified educators teach agents about a client’s business, culture and customers. Depending on a program’s complexity, instruction can take less than a day or up to several weeks—done up close and online. For agents nationwide, it’s learning without boundaries™.

    Our agents specialize in the industries we serve, including consumer services, healthcare, retail, travel and more. They average 11 years in customer service and five years in sales.

    Our talent pool is diverse. We attract military families, work-at-home parents, change-of-career professionals, college students, and seniors—all with life and work experiences that customers relate to and appreciate.

    Recognized leader—enterprise shortlist

    Recently, industry analyst Ovum ranked us among the leaders in home-based outsourcers. Ovum puts Working Solutions on the enterprise shortlist for service providers, stating the company“…will remain a top-line vendor in the home agent space for the foreseeable future.”

    Success in business is about relationships—working with people you trust, count on, who step up and deliver. Consistently. We’ve done that for almost 20 years. We call it staying power. Our clients and customers call it proven.

    Ёvolve and benefit—with us

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    Join us. We need your talent.

    As part of the Working Solutions Talent Community, you'll get the latest news about jobs--just for you. Join Today! 

    Our Clients

    Our clients set high standards for sales and customer service to their customers. So do we. We're looking for skilled professionals who can understand the business, master the technology, and deliver great service-contact after contact, customer after customer. We'll pay you well to do it-right from your home. And as an agent, we'll invest in your on-demand education-with no cost to you.

    The Work

    Taught by professional educators, the on-demand instruction for our clients takes several weeks-for which you are paid. This work isn't for everyone. It takes the ability to multi-task and interact with several different applications simultaneously.

    Qualifications

    Sales Skills: Agents will offer products where appropriate based on call flow and customer needs.

    Excellent Customer Service: Agents need strong verbal communication and rapport-building skills to provide premier service on multiple call types.

    Critical Thinking:Agents must be comfortable with and able to work through multiple types of customer situations, be able to find solutions to customer concerns with a focus on quality and business retention.

    Multi-tasking: Agents must be able to operate multiple systems simultaneously, while maintaining constant communication with customers.

    Availability:Agents will need to provide a minimum of 20 hours per week for most programs.

    What are your waiting for?Apply now!

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    Working Solutions Reviews

    4.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Working Solutions President Kim Houlne
    Kim Houlne
    88 Ratings

    • Helpful (4)

      "Love Working Solutions!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Resource Coordinator in Monticello, FL
      Current Employee - Senior Resource Coordinator in Monticello, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Working Solutions part-time (More than a year)

      Pros

      Working solutions is a wonderful company to work for! You schedule your own hours, you are your own boss! This company has the most caring team to work for, we are all like one big happy family! The pay is very good and so are the perks!

      Cons

      There aren't any cons for me!

    See All 443 Reviews

    Working Solutions Photos

    Working Solutions photo of: 2016 Chicago Agent Meeting
    Working Solutions photo of: 2016 Company Party
    Working Solutions photo of: 2016 Company Party
    Working Solutions photo of: 2016 Company Party
    Working Solutions photo of: 2016 Company Party
    Working Solutions photo of: 2016 Company Party
    See All PhotosSee All

    Working Solutions Interviews

    Experience

    Experience
    76%
    7%
    16%

    Getting an Interview

    Getting an Interview
    94%
    4%
    1%

    Difficulty

    2.3
    Average

    Difficulty

    Hard
    Average
    Easy

    1. Helpful (5)  

      Work From Home Agent Interview

      Anonymous Interview Candidate
      No Offer
      Negative Experience
      Easy Interview

      Application

      I applied online. I interviewed at Working Solutions.

      Interview

      Terrible Experience.

      I applied on Working Solutions Website and created a profile. I then began to apply for the open Work from Home Positions.

      When I was 75% complete with the application, I encountered a system error that prevented me from completing.

      I made every attempt to correct by starting over many times. I attempted to contact support and was never able to speak to someone directly, nor has anyone from their HR or technical support team willing to assist.

      I made numerous phone calls, left several messages and emailed support explaining in detail the error. After several weeks of attempts and no resolution, I decided to pursue another opportunity.

    See All 68 Interviews

    Working Solutions Awards & Accolades

    + Add Awards
    • 100 Top Companies With Remote Jobs, FlexJobs, 2015
    • Ernst & Young Entrepreneur of the Year® Finalists, Ernst & Young, 2013
    • Best Places to Work, Dallas Business Journal, 2009
    • Best Places to Work, Dallas Business Journal, 2007
    • Best Places to Work, Dallas Business Journal, 2006
    See More

    Work at Working Solutions? Share Your Experiences

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