Working at Working Solutions | Glassdoor

Working Solutions Overview

Dallas, TX
51 to 200 employees
1996
Company - Private
Staffing & Outsourcing
Unknown / Non-Applicable
Welcome to Working Solutions, a leading provider of at-home, customer-service jobs. From cool corporate jobs to thousands of virtual contact center agents throughout the United States and Canada, we always have opportunities for high-energy individuals who are passionate about ... Read more

Company Updates

  • Free Resources for Customer Service Professionals

  • Immediate Hiring Need: Hundreds of Work-from-Home Customer Support Associates

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Working Solutions Video

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Working Solutions – Why Work With Us?


Working Solutions leaders at the leadership meeting

Founded by entrepreneur Kim Houlne, Working Solutions is a leader in contact center services and business outsourcing solutions. Since 1996, we’ve led a network of independent contractors, all working from home as customer service agents, to deliver premium customer care and sales for businesses of all shapes and sizes. 

We know that culture matters, and happy agents mean happy clients. That’s why we strive to create a vibrant work culture that includes a uniquely supportive virtual community for our remote-based agents and a great home office for our corporate team. 

We work hard to ensure that our thousands of independent contractors who make up our, virtual on-demand network are empowered with the chance to gain new skills, certifications and industry knowledge. We know the best customer care comes from passion and inspiration, and we live and breathe the culture it takes to achieve it—a culture focused on you. 

To learn more about Working Solutions visit our website

Looking for work that better fits the flow of your day-to-day life? How about a career that’s not just a job, but the chance to learn, grow and develop new skills on our dime—all while working and bonding with an amazing community of go-getters? 

You’ve come to the right place. At Working Solutions, we know that a happy team is essential to our success. We also know it’s our job to give everyone on our team of hard-working professionals everything they need to build their own work-life balance—and it’ a job we take seriously. 

We understand the value of empathy and diversity in the workplace. Both our corporate office and our nationwide network of virtual care experts regularly rank among the best places to work. Whether you join our corporate team or deliver customer care from the comfort of home, you can be confident you’ll be joining an amazing group dedicated to helping you achieve success. 

For a look at our culture check out our Facebook, Instagram, and Twitter pages.  

Kim Houlne with Working Solutions independent contractors

Our network of 150,000+ independent contractors may be virtual, but our community is very real! At Working Solutions, we know that our success depends on the happiness of our thousands of, what we call, virtual agents. That’s why we’ve spent decades creating an exciting virtual culture, chock full of team building, networking and opportunities to grow.  

What’s our secret? We offer support and empathy, education and encouragement, and the freedom to choose the balance between work and family that works best for them. We love giving people the chance to set their own schedules, and we’re not afraid to recognize and reward great service. 

Because our clients depend on us to deliver continuous, top-quality customer care, we’re also proud to hire the very best—people who are passionate about service and excited by continuous development. Multilingual and multicultural, our community of virtual agents is truly inspiring and empowering—a great place to call home. 

Visit our website to learn more and apply today. 

Working Solutions leader during a meeting at Cowboy Stadium

At Working Solutions, we’re known for our groundbreaking on-demand, virtual workforce and its power to deliver exceptional customer care 365 days a year. And we know the ongoing success of that network relies on the hard-working professionals in our corporate office, named often to the Dallas Business Journal’s list of best places to work.

A vibrant mix of experts from diverse backgrounds, our corporate team includes a focus on gifted educators to help us develop academic-standard education and improvement strategies. We’re proud of being problem solvers, with a passion for finding solutions to never-ending challenges, such as technology, the virtual workforce and evolving omnichannel communications.

We believe that mutual respect and emotional intelligence are essential elements in a nurturing workplace. And to that end, we foster a culture that’s caring and compassionate—a place that recognizes good work and offers rewards to those who contribute to our clients’ success.

Want to be a part of our team? Check out our corporate jobs

Working Solutions Reviews

  • Featured Review

    Helpful (9)

    "The best of the best for at home opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Contractor in Anchorage, AK
    Current Employee - Independent Contractor in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Working Solutions full-time (More than 3 years)

    Pros

    I have been with Working Solutions for over 3 years, and have NOT looked back! The support system is A+ amazing and the communication is top notch. They want you to be successful and will do their best to work with you to make sure you are. The pay is good and you are able to set your own schedule. As long as you put your work and effort in you will be successful with this company!

    Cons

    The job opportunities are mostly phone based, so there can't be any background noise. Working from home requires quite a bit of self discipline and you need to be able to separate your home life from your work.

See All 619 Reviews

Working Solutions Photos

Working Solutions photo of: 2016 Chicago Agent Meeting
Working Solutions photo of: New Year Party
Working Solutions photo of: Agent meet and greet
Working Solutions photo of: Agent Meeting
Working Solutions photo of: Office Mascot Hunnie
Working Solutions photo of: Leadership Meeting
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Working Solutions Interviews

Experience

Experience
76%
10%
14%

Getting an Interview

Getting an Interview
93%
4%
2%
1

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Customer Service Interview

    Anonymous Employee in Louisville, KY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Working Solutions (Louisville, KY) in September 2019.

    Interview

    The process is very simple. Once you've passed your online assessment, a talent specialist will contact you for an interview via Phone to help assess your skills related to the program you apply for.

    Interview Questions

    • What do you think qualifies you for this position? What skills do you have to provide white glove service? What experience do you have related to this position?   Answer Question
See All 94 Interviews

Working Solutions Awards & Accolades

  • 100 Top Companies with Remote Jobs, FlexJobs, 2020
  • 100 Top Companies with Remote Jobs, FlexJobs, 2019
  • 100 Best Places to Work in North Texas, Dallas Business Journal, 2019
  • 100 Top Companies with Remote Jobs, FlexJobs, 2018
  • The Dallas 500 – A list of North Texas’ most influential business leaders, D Magazine, 2017
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

Work at Working Solutions? Share Your Experiences

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