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Working Solutions Overview

Plano, TX
51 to 200 employees
1996
Company - Private
Staffing & Outsourcing
Unknown / Non-Applicable
Working Solutions is a recognized leader in on-demand contact center services, offering responsive resources that move and morph with the business.

Whatever the state of your organization, we ensure continuous, high-quality operations—from steady ... Read more

Mission: To drive exceptional value and performance for our clients and their customers by attracting and retaining the best employees and agents.

Company Updates

  • http://glassdoor.com/slink.htm?key=vQY1W

    5 Tips To Follow When Applying To Work from Home As A Call Center Agent

    Are you serious about becoming a remote call center agent? If so, know this: When applying for work online, your digital impression is your first impression. "Make it complete-and make it count," says Mary Susan Costa, director of Virtual Talent at Working Solutions. She should know, after seeing 100,000s of online applications over the last 14+ years.

  • http://glassdoor.com/slink.htm?key=vQYau

    Same Company. Refreshed Brand.

    Working Solutions is rolling out its refreshed brand, updating the look and feel of our agent and corporate websites. In modernizing it, we listened to you, applicants and agents-and clients and their customers. As a leader in on-demand contact center solutions, we made sure our updated brand embodies the best of everyone's thinking.

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Working Solutions – Why Work For Us?



ÜBER CONSUMERS? ЁVOLVE YOUR WORKFORCE.

As a business, you can never have too much validation. That’s true whether it’s feedback on Glassdoor—or being recognized by a respected industry job source.

That’s why we are pleased to make FlexJobs’ 2015 list of Top 100 Companies to Watch for Telecommuting and Remote Jobs. It’s good company to be in as we attract more great talent.

The ever-escalating customer experience. Pleasing today’s ϋber consumer is a quicksilver business. Think mercurial marketplace. You need a fast-flex workforce, focused on the customers you serve.

At Working Solutions, we have a thought for you. Actually, it’s more of a recommendation: Ёvolve your workforce. Make it mobile, responsive and virtual—with Work Anywhere Agents™.

We’ve done it for clients and their customers for almost two decades, with virtual contract center services. Working Solutions uses a U.S. network of professional agents, who can work from any secure location—home or elsewhere.

Client-specific education

In the virtual classroom of Working Solutions University™, certified educators teach agents about a client’s business, culture and customers. Depending on a program’s complexity, instruction can take less than a day or up to several weeks—done up close and online. For agents nationwide, it’s learning without boundaries™.

Our agents specialize in the industries we serve, including consumer services, healthcare, retail, travel and more. They average 11 years in customer service and five years in sales.

Our talent pool is diverse. We attract military families, work-at-home parents, change-of-career professionals, college students, and seniors—all with life and work experiences that customers relate to and appreciate.

Recognized leader—enterprise shortlist

Recently, industry analyst Ovum ranked us among the leaders in home-based outsourcers. Ovum puts Working Solutions on the enterprise shortlist for service providers, stating the company“…will remain a top-line vendor in the home agent space for the foreseeable future.”

Success in business is about relationships—working with people you trust, count on, who step up and deliver. Consistently. We’ve done that for almost 20 years. We call it staying power. Our clients and customers call it proven.

Ёvolve and benefit—with us

Join us. We need your talent.

As part of the Working Solutions Talent Community, you'll get the latest news about jobs--just for you. Join Today

Our Clients

Our clients set high standards for sales and customer service to their customers. So do we. We're looking for skilled professionals who can understand the business, master the technology, and deliver great service-contact after contact, customer after customer. We'll pay you well to do it-right from your home. And as an agent, we'll invest in your on-demand education-with no cost to you.

The Work

Taught by professional educators, the on-demand instruction for our clients takes several weeks-for which you are paid. This work isn't for everyone. It takes the ability to multi-task and interact with several different applications simultaneously.

Qualifications

Sales Skills: Agents will offer products where appropriate based on call flow and customer needs.

Excellent Customer Service: Agents need strong verbal communication and rapport-building skills to provide premier service on multiple call types.

Critical Thinking:Agents must be comfortable with and able to work through multiple types of customer situations, be able to find solutions to customer concerns with a focus on quality and business retention.

Multi-tasking: Agents must be able to operate multiple systems simultaneously, while maintaining constant communication with customers.

Availability:Agents will need to provide a minimum of 20 hours per week for most programs.

What are your waiting for?Apply now!

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Working Solutions Reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Working Solutions President Kim Houlne
Kim Houlne
94 Ratings
  • Helpful (5)

    "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Independent Contractor in Wausau, FL
    Current Employee - Independent Contractor in Wausau, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Working Solutions full-time (More than a year)

    Pros

    You have an awesome management team. Great people to work for and they help you in all ways to make sure you have the tools for doing your job well. You get to schedule your hours with them.

    Cons

    You don't have insurance nor do they take taxes out but your a contractor for them

See All 473 Reviews

Working Solutions Photos

Working Solutions photo of: 2016 Chicago Agent Meeting
Working Solutions photo of: 2016 Company Party
Working Solutions photo of: 2016 Company Party
Working Solutions photo of: 2016 Company Party
Working Solutions photo of: 2016 Company Party
Working Solutions photo of: 2016 Company Party
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Working Solutions Interviews

Experience

Experience
75%
8%
17%

Getting an Interview

Getting an Interview
95%
4%
1%

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Virtual Agent Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Working Solutions (New York, NY) in November 2017.

    Interview

    The company has you create an account and there is a questionnaire that determines what type of work you would be good in which aligns with your interests. Then they ask you open ended customer service questions. Because they need to hear what you sound like, some of the questions require you to call in and leave a message. The voice message has to do with customer service.

    Interview Questions

See All 72 Interviews

Working Solutions Awards & Accolades

  • 100 Top Companies With Remote Jobs, FlexJobs, 2015
  • Ernst & Young Entrepreneur of the Year® Finalists, Ernst & Young, 2013
  • Best Places to Work, Dallas Business Journal, 2005
  • Best Places to Work, Dallas Business Journal, 2006
  • Best Places to Work, Dallas Business Journal, 2007
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