http://glassdoor.com/slink.htm?key=vQY1W—10 days ago
Mission: To drive exceptional value and performance for our clients and their customers by attracting and retaining the best employees and agents.
ÜBER CONSUMERS? ЁVOLVE YOUR WORKFORCE.
As a business, you can never have too much validation. That’s true whether it’s feedback on Glassdoor—or being recognized by a respected industry job source.
That’s why we are pleased to make FlexJobs’ 2015 list of Top 100 Companies to Watch for Telecommuting and Remote Jobs. It’s good company to be in as we attract more great talent.
The ever-escalating customer experience. Pleasing today’s ϋber consumer is a quicksilver business. Think mercurial marketplace. You need a fast-flex workforce, focused on the customers you serve.
At Working Solutions, we have a thought for you. Actually, it’s more of a recommendation: Ёvolve your workforce. Make it mobile, responsive and virtual—with Work Anywhere Agents™.
We’ve done it for clients and their customers for almost two decades, with virtual contract center services. Working Solutions uses a U.S. network of professional agents, who can work from any secure location—home or elsewhere.
In the virtual classroom of Working Solutions University™, certified educators teach agents about a client’s business, culture and customers. Depending on a program’s complexity, instruction can take less than a day or up to several weeks—done up close and online. For agents nationwide, it’s learning without boundaries™.
Our agents specialize in the industries we serve, including consumer services, healthcare, retail, travel and more. They average 11 years in customer service and five years in sales.
Our talent pool is diverse. We attract military families, work-at-home parents, change-of-career professionals, college students, and seniors—all with life and work experiences that customers relate to and appreciate.
Recognized leader—enterprise shortlist
Recently, industry analyst Ovum ranked us among the leaders in home-based outsourcers. Ovum puts Working Solutions on the enterprise shortlist for service providers, stating the company“…will remain a top-line vendor in the home agent space for the foreseeable future.”
Success in business is about relationships—working with people you trust, count on, who step up and deliver. Consistently. We’ve done that for almost 20 years. We call it staying power. Our clients and customers call it proven.
Ёvolve and benefit—with us
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Our clients set high standards for sales and customer service to their customers. So do we. We're looking for skilled professionals who can understand the business, master the technology, and deliver great service-contact after contact, customer after customer. We'll pay you well to do it-right from your home. And as an agent, we'll invest in your on-demand education-with no cost to you.
Taught by professional educators, the on-demand instruction for our clients takes several weeks-for which you are paid. This work isn't for everyone. It takes the ability to multi-task and interact with several different applications simultaneously.
Sales Skills: Agents will offer products where appropriate based on call flow and customer needs.
Excellent Customer Service: Agents need strong verbal communication and rapport-building skills to provide premier service on multiple call types.
Critical Thinking:Agents must be comfortable with and able to work through multiple types of customer situations, be able to find solutions to customer concerns with a focus on quality and business retention.
Multi-tasking: Agents must be able to operate multiple systems simultaneously, while maintaining constant communication with customers.
Availability:Agents will need to provide a minimum of 20 hours per week for most programs.
I have been working at Working Solutions part-time
By FAR the BEST Work From Home platform I've ever worked with.
Management reaches out to ensure success.
Continuous meetings to provide training.
Management will gladly provide one on one consults.
NONE at all. All has been great
Advice to Management
Keep up the good work
I applied online. I interviewed at Working Solutions.
I applied on Working Solutions Website and created a profile. I then began to apply for the open Work from Home Positions.
When I was 75% complete with the application, I encountered a system error that prevented me from completing.
I made every attempt to correct by starting over many times. I attempted to contact support and was never able to speak to someone directly, nor has anyone from their HR or technical support team willing to assist.
I made numerous phone calls, left several messages and emailed support explaining in detail the error. After several weeks of attempts and no resolution, I decided to pursue another opportunity.