I have been working at Worldwide TechServices full-time (More than a year)
Prior to moving to new area manager (from Minnesota to Chicago territory) It was terrible management. Manager was sending me on 4 calls a day in a territory of approximately 30, 000 sqm, It was terrible. I was a new hire with very little experience. I wasn't getting home before 10pm, long hours and unrealistic tasks. Even quit once with old manager because he wasn't expecting me to claim time it took to drive from place to place. After the move, I got a much better manager. We actually have great communication. He actually listens to my concerns and actually got me extra training. After the training, I was way more confident in completing tasks on time and watched my onsite time dwindle nearly half. (time on site will shorten even more as I gain more experience of time.) New manager is a "common sense" kind of person. Pats you on the back when you need it, kick in the rear when you need it. He was able to change my number of calls to a much more realistic number and now I rarely home after 5pm. Overall, I like that your Boss isn't down your throat like in a traditional job place. The pay is just right for me. Manager actually goes over a annual review and gave an appropriate raise.
lots of windshield time. but expected in this type of job field. pay could be a bit better.
Advice to Management
weed the bad managers out. I have worked with three. One hired me, not so good at the common sense rule and very little communication. Current Manager is way better and actually communicates daily. worked with a third while helping out another territory. Same as first. really didn't seem to care.
I applied online. The process took 2 weeks. I interviewed at Worldwide TechServices (Chicago, IL) in May 2016.
phone interview, basic screening questions referring to CompTIA A+ knowledge, can you take apart a computer, what do you do if the computer wont power on, how do you interact with customers? if you can answer these questions youre more than qualified
Pay is non-negotiable for each order, but you can train in only one specific order for a higher pay and never receive lower pay orders
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