Working at Worley | Glassdoor

Worley Overview

Hammond, LA
1001 to 5000 employees
1976
Company - Private
Insurance Carriers
Unknown / Non-Applicable
Worley delivers Centralized Claims Management and Administrative programs for a client list that includes America’s largest standard lines insurance carriers, excess and surplus lines insurance companies, well-known private and public corporations, and ... Read more

Mission: Worley’s Mission is to provide superior customer service through quality, innovation and personal commitment; to service our customers with well-trained professionals dedicated to maintaining our commitment to honesty and integrity; and to approach each customer ... Read more

Company Updates

  • We are pleased to announce the acquisition of Apex Claims Service of New England.

    http://glassdoor.com/slink.htm?key=vQt5R

    Worley Claims Services Acquires Apex Claims Service of New England

    Worley Claims Services, LLC (“Worley”), a recognized leader in providing insurance claims services in the United States, today announced t

  • Find out what happens when GREAT TALENT gets together at the 2016 Worley Claims Expo!

    http://glassdoor.com/slink.htm?key=vIIH2

    Worley Claims Expo 2016

    The Worley Claims Expo combines the industry's leading speakers with outstanding educational sessions, opportunities to network while socializing with friends, along with sponsors and exhibitors from trusted companies showcasing the latest products and services for everyone in our industry.

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Worley – Why Work For Us?


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Worley focuses on natural, weather related events and man-made, environmental disasters specializing in managing catastrophic loss caseloads. With over 35 years’ experience, Worley provides administrators, managers, and project specialists capable of operating in any condition to deliver superior case/claims assessment and processing services throughout the United States with minimal response time.

Worley delivers Centralized Claims Management and Administrative programs for a client list that includes America’s largest standard lines insurance carriers, excess and surplus lines insurance companies, well-known private and public corporations, and municipal/governmental bodies. Worley’s managers, project consultants, and specialists are respected nationally for their knowledge, expediency, flexibility, and compassion — all of which are critical components in the handling of the emotional, commercial, and occupational challenges associated with catastrophic events.

Worley’s professional staff thinks creatively and partners with our clients to solve their toughest challenges. On any given day, hundreds of Worley employees are handling client programs, developing solutions, and building relationships. Worley’s partnering relationship with clients builds a competitive, measurable, and sustainable staffing advantage through strategic focus, business connection, and excellence in execution.


Our Mission

To provide superior customer service through quality, innovation and personal commitment; to service our customers with well-trained professionals dedicated to maintaining our commitment to honesty and integrity; and to approach each customer interaction by first understanding their needs and then providing expediency in claim and recovery services.


Our Values

Worley is a diversified risk management company with a strong tradition of professional development. Our national services are constantly evolving and we are continually searching for new and better ways to use our human, technological, and financial resources to improve the quality of our services while remaining true to our values.

Integrity & Stewardship

We Act with Integrity and Show Respect.

  • Valuing the diversity of people, their ideas and contributions
  • Treating people with respect

Adapt & Achieve

We Take Initiative to Innovate and Excel.

  • Being agile and proactive to adapt and be ahead of change
  • Being innovative and resilient as we embrace new ideas and opportunities
  • Collaborating across boundaries
  • Engaging in improving our business
  • Taking accountability for decisions and actions

Passion

We are Passionate About Our Industry, Our Brand, and Our Services.

  • Show pride in our brand and heritage
  • Promote and implement creative and innovative ideas and solutions
  • Encourage a positive, energizing, and optimistic environment
  • Value, promote and fiercely protect our reputation

Customer Focus

We Believe that Our Success Depends on Understanding and Satisfying the Unique Needs of Each Customer.

  • We seek to continually simplify and improve processes, procedures and activities
  • We measure our success by the standard of market leadership and industry strength our customers enjoy

Our Culture

Because our people are fundamental to the way we do business, they're at the center of everything we do. Their professional fulfillment, their work/life balance, their ability to contribute equally as part of a diverse workforce - these are all issues to which we give priority. Our people represent Worley's ultimate competitive advantage. Our culture represents the shared attitudes, values, standards and beliefs that define our organization and the people within it.

External Issues

We recognize the role we play in the broader industry as well as the external influences and issues that we currently face:

  • Increasing pressure for new national regulations
  • New technological applications and mobility
  • Quicker service delivery expectations
  • Transition to centralized claim service units
  • Increasing demand for outsourcing specialized skill sets

These issues require us to evaluate and more clearly define who we are. We must react and respond more quickly than ever before while broadening the service capabilities and individual skills our employees offer. We will continue to define and measure success differently through this adaptation.

Our Cultural Strengths

Taking inventory

  • Our employees care deeply about the company
  • Our employees are committed to customer service
  • Our employees want to contribute to the success of Worley

Our Cultural Journey

These strengths provide an excellent cultural foundation. There are also areas that we need to better develop our culture. At all levels of the corporation, we are working to build upon our strengths and to strengthen our weaker areas. We are focusing on: 

  • Understanding how each of us contributes to Worley's strategic goals
  • Developing leaders
  • Providing recognition and holding ourselves accountable
  • Improving communication and engaging employees


 

Our Services

With over 35 years’ experience, Worley provides speciality staffing to private and public corporations and governmental agencies. Although the success of each project and program depends upon a wide variety of individuals, Worley prefers employees with a general common skill set including:

  • Strong computer skills
  • Strong written and verbal communication skills
  • Bright and confident
  • Innovative with will to succeed

General job categories and descriptions may be found below. Current job openings may be found on our Careers Page



Claims Adjusters, Associates, & Processors

  • Applies knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, and repair methods within approved limits.
  • Document claim and customer data using standard claim processes.
  • Receive and process claim information, and communicate with internal and external customers via phone and other communication channels
  • Investigates, evaluates and concludes assigned causes of loss within granted authority
  • Researches, resolves and completes claim tasks within approved limits.
  • Applies claim settlement procedures to process tasks assigned by Claims Management and Claims Adjusters
  • Follows established procedures to appropriately review, handle and settle routine property and casualty claims. 
  • Provides general assistance, initiates claim payment process and/or closes assigned files as directed.

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Damage Inspector

  • Evaluates physical damage and estimates the cost to make repairs/replacements in accordance with predefined program objectives and limits.
  • Diagrams by hand and CAD property damages and issues relating to repairs/replacements of buildings and/or automobiles.
  • Identifies and documents building and/or vehicle specifications.
  • Documents repairs completed and repairs still needed.

Team Leads

  • Manages and prioritizes task assignments of varying complexity.
  • Provides information, technical assistance and training to team members and management to enhance task completion and customer experience.
  • Supports and coaches team members to improve technical skills and handles escalating issues.
  • Communicates with team members, business partners, and external customers which may require contact by telephone, by correspondence, or in person to assist in project task completion.

undefinedCustomer Service Representatives

  • Receive and respond to general program inquiries in person or customer service telephone hotline.
  • Provide high-quality, responsive and timely customer service by working with others to identify possible causes of issues or challenges, collect information about the issue, help problem solve and, when necessary, escalate these issues to appropriate team members.


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Worley Reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Jim Pearl
21 Ratings
  • "Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy money there to make

    Cons

    Hard money is kinds hard

    Advice to Management

    Keep it up

See All 150 Reviews

Worley Photos

Worley photo of: Rebranding begins with a new sign at corporate headquarters.
Worley photo of: Allen Carpenter, COO/President, presents how we will build the foundation of our future. - 2016 Worley Claims Expo
Worley photo of: Teamwork - 2016 Worley Claims Expo
Worley photo of: Jason Foster, Claims Manager, was a door prize winner at the Exhibitor Social. - 2016 Worley Claims Expo
Worley photo of: Although the weather wasn't perfect Worley team members rallied during the Scavenger Hunt. - 2016 Worley Claims Expo
Worley photo of: James Patterson, Unit Claims Manger, catches up with fellow Worley team members during lunch. - 2016 Worley Claims Expo
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Worley Interviews

Experience

Experience
65%
8%
27%

Getting an Interview

Getting an Interview
68%
12%
12%
8

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1.  

    HR Specialist Interview

    Anonymous Interview Candidate in Reading, PA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Worley (Reading, PA) in June 2017.

    Interview

    First over the phone interview. Then Met with the main manager, the generalist, and the assistant. They were very friendly and easy to talk to. I felt comfortable. I was the first one to interview for the position.

    Interview Questions

See All 27 Interviews

Worley Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Pledges & Certifications

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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