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Xerox Overview

Norwalk, CT
10000+ employees
Company - Public (XRX)
$10+ billion (USD) per year
Xerox Corporation (NYSE: XRX) is a technology leader that innovates the way the world communicates, connects and works. We understand what’s at the heart of sharing information – and all of the forms it can take. We embrace the integration of paper and ... Read more

Company Updates

  • Innovation and customers are at the heart of everything we do.

    Better Together-Xerox and Fuji Xerox

    By Steve Hoover Ensuring that products and services make our customers' lives better has been a singular focus for Xerox. In fact, innovation and customers are at the heart of everything we do.

  • Discover an epic collaboration, powered by an epic collection of apps, software & technology. ➡️

    Project: SET THE PAGE FREE

    14 world-famous writers and creative minds have joined together in this epic collaboration - made possible through Xerox technology. Together they tell the multi-lensed, multi-faceted and ever-surprising story of the modern workplace. Click on the author pages for videos, podcasts and behind the scenes photos. Speaking of Work is now available for download.

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Xerox – Why Work For Us?


Why build your career at Xerox?
Because every day you’ll work alongside people who are as passionate about new ideas, customer service and success as you are. In fact, this passion is at the heart of what we do.

Celebrating New Ideas
Throughout our history, we’ve invented new products, developed new services and prospered as a company because we celebrate new thinking. Just by doing your job, you’ll help us carry on this policy.

Ready for Real Business
We are a $22 billion leading global enterprise for business services and document management. Through our broad portfolio of technology and services, we provide the essential back-office support that clears the way for clients to focus on what they do best: their real business.

S ervices-led, Technology-driven
Headquartered in Norwalk, Connecticut, USA., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. We also offer extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.
Mission and Values
Xerox's rich heritage is based on customer-focused and employee-centered values that help deliver profitability and growth.

Our Mission
Our mission is to become change agents and innovators - using Xerox Lean Six Sigma to constantly search for a better way to meet our customers' challenges and to create business process outsourcing, IT solutions, new technologies, products and services for world class commercial and government clients that enable better results.

Xerox Values
Since our inception, we have operated under the guidance of six core values:
  • We succeed through satisfied customers.
  • We deliver quality and excellence in all we do.
  • We require premium return on assets.
  • We use technology to develop market leadership.
  • We value and empower employees.
  • We behave responsibly as a corporate citizen.


When you join Xerox, you become part of a team of ambitious and motivated professionals who seek to create tomorrow’s technologies, business processes and service solutions for our clients. 

We’re always eager to learn new things, collaborate with new people and explore new possibilities. That’s why we’ve developed such robust learning opportunities and in-depth mentoring programs. 

Grow your skills
To manage their professional learning, our employees use a comprehensive, global learning platform. It provides access to thousands of online courses, virtual classroom courses, simulations, job aids and other learning and development resources. Course topics range from leadership development to personal effectiveness to productivity tools for project management, customer service, negotiations and technology solutions.
Grow your career
We have developed and introduced accreditation programs, or structured career pathways, specifically designed for employees in particular business areas. These programs use standard criteria for measuring performance and provide recognition for skills development and application. We may also help with tuition fees where qualifications are required as part of your role. 

Along with structured career and development, there are opportunities to move internally at Xerox, whether into a new department, a different business unit or a new customer site. 

undefinedWe understand that everyone has different needs and that your health, well-being and family are what matter most. We offer a balanced suite of benefits that takes every part of your life into account. 

We believe that when people's individual needs are tended to, they perform better. Balancing work with life: all the more reason why Xerox is the employer of choice. 

Our people make us what we are and what we strive to be: innovative industry leaders poised for continued growth and success. Our greatest asset is our employees. So we strive to offer employee benefits that support them and their families. These include, but are not limited to:

  • Paid Holidays
  • Health Care
  • Life Insurance
  • Retirement Savings Plans
  • Employee Assistance Programs
  • Resources for Childcare and Eldercare

We also offer some home-based employment opportunities. There are many personal and financial benefits to working from home. 


Equal Opportunity Employer
Xerox is strongly committed to the principles of equal employment opportunity and values diversity in the workplace.
Hiring a Talented Workforce
Diversity goes beyond race and gender. It celebrates and values differences in age, outlook, cultural background, lifestyle and physical ability. 

Xerox is committed to fostering an environment where everyone can contribute and succeed at every level of the corporation. Our outreach into diverse employment markets for qualified individuals results in hiring a very talented workforce. 

Empowering Employees
We empower our employees to work collectively to bring different perspectives and innovative ideas to our business challenges and customers’ needs. 

No potential candidates or employees will receive different treatment because of criteria such as race, color or nationality, ethnic or national origin, religious belief or affiliation, sex, marital or family status, age, current or past disability, Trade Union membership or activity. 

Employing People with Disabilities
We welcome applications from individuals with disabilities and will look to make reasonable adjustments or find alternative solutions to accommodate any disabilities wherever possible.


undefinedWe value the knowledge, experience, and skills you acquired and honed during your military service career. Last year we hired more than 1,700 veterans in various positions throughout the United States. We are actively seeking individuals with:
  • Leadership abilities
  • Team building skills
  • Operations management experience
... for positions in locations throughout the U.S. and worldwide


As a world leader in Business Process Outsourcing (BPO), we have a wide range of job opportunities under different lines of business that serve a broad variety of industries. Many of our clients are in the public sector, both state and local government as well as federal.

We actively seek job applicants who are transitioning military, retired military personnel, and veterans with disabilities, as well as military spouses and family members for job opportunities at Xerox. We are proud partners with the Military Spouse Employment Partnership (MSEP), White House Joining Forces Initiative, U.S. Chamber of Commerce, “HiringOurHeroes” Career Fairs along with other veteran recruiting programs.

Through our Heroes@Home program, we hire qualified veterans and military spouses for at-home employment opportunities. This program was developed leveraging our 30 years of experience with our existing 5,000 virtual workers and our valued partnerships with national veteran support organizations.

In the past year, we've had job placements for customer care agents, image processors, data analysts, help desk specialists, systems developers, leadership roles and many other positions. In addition to our recruiting efforts, Xerox also helps transitioning vets by offering tips on resumes, interviewing, and job search techniques. We also assist in identifying potential job opportunities at our company that match your skill set and military experience. Keep in mind, not all of our positions are eligible to be worked from home. Also, in some cases, geographic restrictions may apply.

Xerox Values Military Service
Xerox is grateful for the service of our employees deployed with the U.S. military. We recognize their sacrifices – and those of their families – and encourage their colleagues to actively support appreciation programs such as the semi-annual care packages to our employees on military leave.

Our additional military appreciation initiatives include:

  • a pen pal program with a service member
  • writing letters of thanks to military service members
  • scholarships for former military servicemen and women
  • collecting supplies for care packages
  • family assistance as needed

Xerox Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Xerox CEO Jeff Jacobson
Jeff Jacobson
289 Ratings
  • "Customer Service Fraud Rep"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Prevention Specialist in San Antonio, TX
    Former Employee - Fraud Prevention Specialist in San Antonio, TX
    Positive Outlook
    Approves of CEO

    I worked at Xerox full-time (More than a year)


    Great pay. A lot of overtime available sometimes mandatory. 24 HR call center so different shifts available


    Mandatory overtime sometimes was exhausting 13 hr shifts for 4 days

    Advice to Management


See All 6,043 Reviews

Xerox Photos

Xerox photo of: Office Space
Xerox photo of: United Way Day of Caring, Xerox group
Xerox photo of: Xerox HNB Team
Xerox photo of: Worn Brushes
Xerox photo of: 43 - Darron Lee
Xerox photo of: Xerox on Green Rd.
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Xerox Interviews



Getting an Interview

Getting an Interview





    Client Manager Interview

    Anonymous Interview Candidate in Rochester, NY
    No Offer
    Negative Experience
    Easy Interview


    I applied online. The process took 4 weeks. I interviewed at Xerox (Rochester, NY).


    At some point, companies will find out treating candidates so poorly will catch up with them. After two interviews the total lack of respect is amazing. No return calls, e-mails, follow up. Just IGNORE. A simple communication that they are not interested would be OK. The people you treat this way could end up as your customers... I would not ever do business with a company that treats future prospects this way. Good luck Xerox. You know why you have a 2.7 rating on Glassdoor. KARMA !

    Interview Questions

    • Typical interview questions. Lead you to believe you are top candidate...   Answer Question
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Xerox Awards & Accolades

  • World’s Most Ethical Companies, The Ethisphere Institute, 2015
  • Top 100 Global Innovators, Thomson Reuters, 2014
  • Style 50, Latina Style, 2014
  • 100 Best Global Brands, Interbrand, 2014
  • 25 Noteworthy Companies, DiversityInc, 2012
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