Working at Yale New Haven Health System | Glassdoor

Yale New Haven Health System Overview

New Haven, CT
201 to 500 employees
Nonprofit Organization
Health Care
$100 to $500 million (USD) per year
Yale New Haven Health System, through its Yale-New Haven, Bridgeport , Greenwich and Northeast Medical Group Delivery Networks, provides comprehensive, cost effective, advanced patient care characterized by safety and clinical and service quality. Yale New Haven Health System ... Read more

Mission: YNHHS is committed to innovation and excellence in patient care, teaching, research and service to our communities. The mission reflects the purpose and the underlying commitments that have been a hallmark of YNHHS.

Yale New Haven Health System – Why Work For Us?



YNHHS is committed to innovation and excellence in patient care, teaching, research and service to our communities. The mission reflects the purpose and the underlying commitments that have been a hallmark of YNHHS.


In carrying out its mission and working towards its vision, Yale New Haven Health System is guided by the following values:

Excellence in service to customers, which requires up‑to‑date knowledge, service, skilled performance and ensures a safe environment;

Compassion for the needs which bring people to us, requiring all employees to be sensitive, responsive and respectful of each person's unique circumstance;

Integrity in all interactions, both personal and organizational, reflecting our obligation to the truth and our commitment to honesty;

Fairness for everyone, assuring access to all services, staff appointments and employment and procurement opportunities without discrimination;

Cost‑effective performance which provides full value to our patients, their families and other customers, only rendering care which is necessary, appropriate and effective;

Leadership as a provider of services which respond to community need and contribute to improving the health of our communities, as a model employer and corporate citizen.


Provide clinically superior, appropriate care in collaboration with other providers and payors, that improves value for patients and enhances the health of the populations we serve.

Corporate CareersOpportunities at the Yale New Haven Health System Corporate Office

Yale New Haven Health is Connecticut's premier health care system, and one of the largest employers in the state. Our corporate offices - located in the dynamic city of New Haven - employ more than 500 highly skilled professionals in an eclectic range of fields, incorporating recognized industry leadership infinance, IT, compliance, system planning, legal, patient finance, reimbursement and emergency preparedness services to provide a powerful foundation for the operations of three world-class hospitals.

Our vision as an organization is to be southern New England's preferred, comprehensive, integrated health care delivery system - improving the health of the communities we serve through advanced clinical care, state-of-the-art services, unsurpassed quality, cost-effective management and an unrivaled commitment to meeting the needs of every patient who comes through our doors.

For the members of our corporate team, this vision translates into a complex infrastructure offering compelling challenges, exceptional rewards and a very real sense of satisfaction in every career we build. Our work makes a positive, lasting impact on countless lives, and we take great pride in our responsibilities and achievements.

Our corporate infrastructure extends from an acclaimed Managed Care Network and extensiveCorporate Services to our Physician Integration Services and the comprehensive support services we provide to all System facilities. The result is a unique environment encompassing a diverse array of career paths... and a singular standard of excellence.

We invite you to take a more in-depth look at the challenges available to professionals in ITand finance, or to explore the full range of opportunities available to professionals in all fields. Yale New Haven Health System is an Affirmative Action/Equal Opportunity Employer committed to building a workforce that reflects the diverse communities we serve.

Plans & Programs

Medical Plans
Employees at Yale New Health System choose from two comprehensive plans that provide both in-network and out-of-network coverage. No referrals are necessary for doctors or specialists. Employees who show proof of other coverage can waive coverage and receive credits or cash back.

  • Yale New Haven Health Advantage Plus Plan
    Providing in- and out-of-network coverage.
    • Highest level of benefits when services are provided at a Yale New Haven Health System hospital.
    • In-Network Benefits: $20/$25 office visit co-pays; $30 specialist visit co-pays and 100% coverage for most services. No claim forms required.
    • Out-Of-Network Benefits: 70% coverage for many services following $700 individual/$2,100 family deductible.

  • Yale New Haven Health Advantage Plan
    Offering lower employee premiums, but you must meet a deductible for some health care services.
    • In-Network Benefits: $20/$35 office visit co-pays; specialist office visits are $40 co-pay with no deductible. All other services are covered at 80% after $250 individual/$500 family deductible.
    • Out-Of-Network Benefits: $1,000 individual/$3,000 family deductible; 60% coverage for most services.

Prescription Drug Coverage
Employees and dependents covered under either medical plan are covered by our prescription drug program. Employees can choose to purchase prescriptions from participating pharmacies or through mail order (up to a 90-day supply) at a reduced cost.

Dental Plans
Both plans offer preventative and restorative services. The Plus Plan also covers major and orthodontic services.

  • Delta Dental Basic Plan
    Covers 100% of preventative services with no deductible, and 80% of restorative services after a $50 individual/$100 family deductible.
  • Delta Dental Plus Plan
    Covers 100% of preventative services with no deductible, 80% of restorative services, 50% of major services, and 50% of orthodontic services after a $50 individual/$100 family deductible.

Vision Care Plan
Employees have the option to elect vision care coverage which covers an annual eye exam, lenses, frames and contact lenses.

Life Insurance
Employees are provided with life insurance coverage equal to their annual salary. Additional insurance of up to five times the annual salary can be purchased. Also Spouse Life and Child Life can be purchased. 

Flexible Spending Accounts (FSA)
Pre-tax dollars may be set aside to pay for qualifying health expenses or dependent day care expenses. Under IRS regulations, any unused funds are subject to forfeiture.

  • Health Care Spending Account
    Up to $5,000 each year may be set aside tax-free to pay for out-of-pocket health-related expenses, including co-pays, deductibles, dental and vision care expenses.
  • Dependent Care Spending Account
    Up to $5,000 each year may be set aside tax-free to pay for child day care and other qualifying dependent day care expenses.

Paid Time Off (PTO)
Full-time and part-time employees who work 24 or more hours per week are eligible for the PTO program. Employees accrue a specific number of days off per year (28 to 40 days) based on their length of service and position classification. PTO includes time off used for sick days, vacation, holidays or personal days. Annual cash-in of PTO is available, and the amount eligible for cash-in is based on length of employment.

Employee Referral Program
Employees who refer a nursing or allied health professional to Yale-New Haven Hospital's Recruitment and Staffing Office - who is subsequently hired for a qualifying position - are eligible to receive a referral bonus of up to $3,000.

Retirement Security Program

Cash Account Pension Plan
This pension plan is paid by the hospital. Annual contribution to each employee's plan is based on their years of service - ranging from 4% to 8% of pay - plus annual interest credit. This program also offers a lump sum distribution option. You are 100% vested after three years of service.

Matching Tax-Sheltered Annuity 403(b) Plan
Employees can set aside their own money for retirement on a pre-tax basis (for current caps on contribution amounts, please contact the Benefits Office at (203) 688-2401). 

This program offers several investment funds from which participating employees can choose. Employees who contribute at least 5% of their pay receive a hospital match of 3%. Partial vesting for Yale New Haven Health System's matching contribution begins at two years of service, with 100% vesting at five years of service.

Retiree Medical Account
Developed in direct response to feedback from our employees, this health care program is designed to help employees and their spouses pay for medical premiums and health care expenses following retirement from Yale New Haven Health System. Available to both full-time and part-time employees, this program is funded fully by the System - no employee contributions are required - and provides up to a maximum of $12,000 in funds for post-retirement medical care expenses.

Salary Continuation

Extended Sick Leave (ESL)
Yale New Haven Health System employees scheduled to work at least 24 hours per week with a minimum of one year of service are eligible for ESL coverage. After a two-week wait, this plan pays 60% of base salary for the period of disability not to exceed 24 weeks in a 52-week period.

Long-Term Disability
Employees are automatically covered by long-term disability after completing one year of continuous full-time employment. The plan provides a monthly benefit of 50% of base salary following a six-month qualification period and 60% if the employee has completed three years of continuous full-time employment.

Work/Life Benefits

Child Care
The Yale-New Haven Hospital Daycare Center is available to employees of  Yale New Haven Health, Yale-New Haven Hospital and Yale School of Medicine. The facility serves children aged three months to five years. The design of the program allows teachers to guide and facilitate a child's development in a relaxed, family-style atmosphere. The Center is accredited by the National Association for the Education of Young Children and licensed by the Connecticut Department of Public Health. For more information, call (203) 688-5246.

Tuition Reimbursement
Yale New Haven Health encourages employees to further their education. Effective January 1, 2009, full-time employees are reimbursed 100% up to $4,000 annually. Part-time employees receive up to $3,000 annually.

Dependent Tuition Loan
Employees who have completed five or more years of full-time employment (or an equivalent period using part-time service) are eligible for a college tuition loan of up to $2,500 per year for up to four academic years for an eligible dependent child.

Credit Union
Yale New Haven Health employees and their families may join the Yale-New Haven Healthcare Federal Credit Union. The Credit Union's office is located on-site at the Hospital, and offers checking and savings accounts, loans, IRAs, and discount coupons.

Adoption Assistance
Employees who work 24 or more hours per week are eligible for adoption assistance of up to $8,000 for adoption-related expenses per child.

Employees can save money on their taxes by electing a pre-tax paycheck deduction of up to $230 per month to apply toward mass transportation expenses, including a 60% subsidy of up to $50 per month.

Corporate Social Responsibility

As Connecticut's premier health care system and one of the largest employers in the state - Yale New Haven Health has a responsibility to the communities of southern New England that extends beyond our expertise in providing state-of-the-art medical care. Both as an organization and as individuals, we are deeply committed to doing good in the communities where we live and work, and every year thousands of families across the region benefit from the good work we do.

At all levels of our organization, we see corporate social responsibility as a logical extension of our values as a system - and a fundamental element of our professional culture. We invite you to embrace our commitment as your own.

Free & Charity Care
While efforts to make health insurance more affordable are ongoing nationwide, the fact remains that more and more individuals are either uninsured or underinsured. Yale New Haven Health serves two large urban centers and provides more free and charity care than any other hospital or system in Connecticut, as well as more than four times that of the average hospital statewide.

We recently became one of the nation's first health care systems to implement a sliding scale program to provide discounted care to low-income patients, and added catastrophic protection for patients whose hospitals bills exceed 10% of their household income. In addition, we provide enhanced financial counseling services to our patients and regularly advertise their availability to both our Spanish- and English-speaking patient populations.

Emergency Preparedness
Yale New Haven Health is proud to be recognized as a Center of Excellence for Bioterrorism Preparedness and Response - and to play a key role not only in ensuring the health and safety of families across southern New England, but in leading emergency preparedness nationwide:

  • Our innovative programs have trained more than 60,000 health care workers across the country in the most advanced preparedness and response strategies.

  • Our services now cover 60% of the state of Connecticut, including such potentially vulnerable areas as the entire New York border and deep-water ports in Bridgeport and New Haven.

  • Our advocacy efforts have led the way in obtaining grants from governmental and private organizations to fund the continued development of state-of-the-art services and programs.

  • Our leadership team continue to gain international prominence for their ideas and accomplishments, including at the World Association for Disaster and Emergency Medicine meeting and in collaboration with the Joint Commission International, the Pan American Health Organization and the Southeast Asian Regional Office of the World Health Organization.

Clinical Service Coordination
As a progressive health system, Yale New Haven Health is committed to coordinating the efforts of all three member hospitals to provide increased access to advanced clinical services to individuals in all communities we serve. These efforts include:

  • The Yale-New Haven Cancer Network, which provides our clinicians and administrators with the opportunity to share best practices and data, as well as an evolving plan to collaborate on clinical trials. Bristol Hospital in Connecticut recently joined the network as a clinical participant.

  • YNHHS Cardiac Services, which in 2007 oversaw the development of a new agreement between the Yale School of Medicine and Lawrence & Memorial Hospital in New London, CT to ensure continued physician coverage of their angioplasty program.

  • The System Stroke InitiativeYale-New Haven Telestroke Network, which is devoted to enhancing stroke care at each System hospital.

  • The Yale-New Haven Pediatric Subspecialty Center at Greenwich Hospital, which brings physicians from a wide range of specialties at Yale-New Haven Children's Hospital - including the renowned Yale Child Study Center - on-site to Greenwich Hospital.

Yale New Haven Health System Reviews

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Marna P. Borgstrom
24 Ratings
  • Helpful (4)

    "A great place to work, if you want to advance."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Haven, CT
    Current Employee - Anonymous Employee in New Haven, CT
    Approves of CEO

    I have been working at Yale New Haven Health System full-time (More than 10 years)


    Educational/training opportunities. Great benefits and compensation. Opportunities for advancement. Flexible scheduling. End of year bonus dependent on reaching hospital goals. Magnet certified.


    Upper management overly focused on Metrics that do not affect patient and family centered care, but seems more likely to affect the perception of upper management effectiveness.

    Advice to Management

    Focus more on ensuring your mid-level managers have the tools and training needed to be effective leaders and mentors to staff.

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Yale New Haven Health System Photos

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Yale New Haven Health System Interviews



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    Collection Department Interview

    Anonymous Employee in Hamden, CT
    Accepted Offer
    Positive Experience


    I interviewed at Yale New Haven Health System (Hamden, CT) in April 2017.


    I have done collection work for YNHH in the past as a temporary. I enjoy the work. The department was very nice and willing to help you when you needed.

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