Working at Ytel | Glassdoor

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Ytel Overview

Foothill Ranch, CA
51 to 200 employees
2012
Company - Private
Enterprise Software & Network Solutions
$10 to $25 million (USD) per year
Unknown
We’re a software company providing powerful communications solutions for businesses of all sizes. All of our solutions are cloud-based, which means you will never have any hardware costs when doing business with us. Our core offerings are Cloud Contact Center, a ... Read more

Mission: Our mission is simple...

Provide the best customer service possible and create amazing communications software.

Ytel Reviews

4.7
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Ytel CEO Nick Newsom
Nick Newsom
28 Ratings
  • "Thankful for this team!"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ytel full-time (More than 3 years)

    Pros

    The biggest pro at Ytel is it's people. They are the most talented, passionate, genuine and motivating group of people I have ever been lucky enough to work with. I get to come into an unbelievable office every day, to work with people who not only are the best in the industry in terms of talent, but in terms of quality of human.

    Other reasons why Ytel is the best:
    - Working on technology that is changing an age old industry, while getting a chance to literally effect change and leave your mark
    - The company puts the team first, and an emphasis on culture
    - From the top down, everyone is willing to roll up their sleeves and put in work
    - I never wake up dreading my day, I wake up looking forward to it
    - You're given a chance to get involved in areas of the business that you have interest in
    - The team truly has your back
    - We do things here that no other company can
    - Lunch is provided for us every day... on the company
    - New PTO plan is top notch
    - Tons of team events, including multiple family ones during the year
    - A CEO who truly cares about his people and leads by example
    - Did I mention a group full of insanely talented people who are also amazing humans?!?!

    Cons

    When the company provides lunch every day, as well as a ton of snacks, the Ytel 15 is no joke! We once had an issue with space, but our new AMAZING space changed that!

    Advice to Management

    Continue to put an emphasis on culture, and taking care of the people. You're doing a wonderful job!

See All 33 Reviews

Ytel Photos

Ytel photo of: Vanny, our resident model and Ytel Smart Support Engineer, doing his thing!
Ytel photo of: Afternoon couch hangs FTW!
Ytel photo of: Team wide product brainstorming meeting!
Ytel photo of: Defending their honor on the arcade machine during down time
Ytel photo of: Who says work can’t be fun?!?
Ytel photo of: There’s a reason our office is so open… We encourage collaboration and teamwork!
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Ytel Interviews

Experience

Experience
100%
0%
0%

Getting an Interview

Getting an Interview
50%
38%
12%

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Success Manager Interview

    Anonymous Employee in Foothill Ranch, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Ytel (Foothill Ranch, CA) in March 2017.

    Interview

    initial interview was over the phone, was asked great questions and was allowed to ask any questions, second interview I came on-site and was blown away by the atmosphere, third interview was lunch with the team.

    Interview Questions

    • If I could change one thing or make ytel better in one area, what would it be?   1 Answer
See All 8 Interviews

Ytel Awards & Accolades

  • Bronze Stevie Award - Customer Service Leader of the Year, The Stevie Awards, 2015
  • Speech Technology Excellence Award, TMC, 2015
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