Agility is ZIM’s game changer
The company journey to adapt to the new market challenges
In last 3 years, ZIM, one of the world’s 11 most profitable shipping enterprises, has managed to differentiate itself from the old-school shipping industry and its legacy values, based on complex processes, dated technology and slow changes.
ZIM in 2020 is a technology driven, dynamic company, emphasizing customer and employee experience. This transformation was achieved using an advanced digital systems architecture and adapting agile, creative and innovative work methods. Today ZIM, as an attractive employer, is much closer to leading high-tech companies such as Microsoft, Google or Intel than its shipping piers, with its HQ located in the heart of Haifa’s high-tech zone and strong global presence with over 110 offices worldwide.
ZIM’s Glassdoor rating reflects this change and the wave of success ZIM is riding, with 4.5 rating, well above the global average of 3.4/5. The CEO, Eli Glickman, received approval rating of 99 percent (at the time of writing) which is, again, well above the Glassdoor CEO approval average of 68 percent.
This year ZIM celebrates its 75th anniversary and it’s a great opportunity to provide a quick glance into the transformation to a truly agile and global organization, active in 110 countries with an amazing D&I (Diversity And Inclusion) record with employees ranging in age from 17 to 77.
Global reach local touch
On 2017 Eli Glickman was appointed CEO and brought with him a new vision and values. Leveraging its agility and digital transformation, ZIM target was set to be the industry leader in efficiency and profitability, very much different from the shipping industry traditional strategy to maximize size and volume. The change was momentous, and affected the company way of thinking, its attitude and DNA in all aspects and activities.
ZIM HR team, led by Kobi Baruch, VP Human Resources & Organization, successfully introduced the “Employees as our asset” notion across ZIM, driving the company to more innovation and higher profitability. This belief led ZIM management to invest many efforts and resources in hiring the most motivated, engaged and dedicated employees and managers. As part of this attitude, ZIM invests a lot in its new employees in order to help them fit into the company culture and to encourage them to bring innovative ideas and solutions from their first day in the company.
Like in many other global players, reaching the individual employee can be a challenge. ZIM overcomes this by combining all its cultural uniqueness and creating open communication channels at all levels.
The company also puts much effort in strengthening the interface between field and headquarters, sharing values, vision and celebrating success together and making their employees proud of ZIM, keeping the “Z-factor” spirit: being innovative, creative and positive and thus enable a global reach with a local touch.
The fasted link in the market launched to help cope with Covid – 19 impact
Recent years have seen a trend toward merges in the shipping industry for the sake of streamlining and cost reduction, but ZIM’s strategy is to be flexible and independent. They’ve essentially transformed their smaller size into a competitive advantage, with size as their differentiation and asset in the global shipping arena. As a relatively small company, ZIM maintains its personal touch, as well as flexibility, agility, creativity and innovation.
In the world of shipping characterized by cumbersome regulatory processes, the rock solid ZIM, weighing in at a young 75, is a breath of fresh air in the industry. The company has found a way to meet every challenge, customizes solutions for each client, places full focus on its employees and navigates smoothly with seasoned skill, just like ships, in any waters.
ProsThe upper management cares about their colleagues and always seeks to improve the moral and working environment. When COVID started, ZIM immediately set plans into action to keep everyone safe and
ConsThe industry itself is struggling, in general working in shipping can be a difficult career choice
Advice to ManagementKeep moving forward - recognize moments for recognition of job well done
I applied online. The process took 2 days. I interviewed at ZIM Integrated Shipping Services (Hong Kong)
InterviewI applied this position online. It takes 1-2 days to contact me to have an interview. During the interview, HR asks some normal interview questions, like what are your strengths and weaknesses, what is your career objectives, etc.
What are your strengths and weaknesses ?Answer Question
All answers shown come directly from ZIM Integrated Shipping Services Reviews and are not edited or altered.
...Wonderful benefits, awesome PTO, great culture, LOTS of career options, great morale, not micromanaged, fair salary expectations...
December 17, 2019