Working at Zapier | Glassdoor

Zapier Overview

San Francisco, CA
51 to 200 employees
2012
Company - Private
Internet
$25 to $50 million (USD) per year
Zapier is a 100% remote team that gives everyone internet superpowers: We help people easily connect and automate the apps they use every day so they can get more work done with less effort. Partners and developers, including Google, Salesforce, Intuit, and Dropbox, use Zapier ... Read more

Mission: Help everyone be more productive at work.

Zapier – Why Work For Us?


We're a 100% remote team living and working all over the world to help you automate the most tedious parts of your day to day job.

We believe that there are jobs that a computer is best at doing and that there are jobs that a human is best at doing. We want to empower businesses everywhere to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have 10X the impact with less work.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and more getting things done.

We believe that credentials are not needed. Our CTO has a finance degree. Our CEO has an engineering degree. Our CPO has a mechanical engineering degree. What you love doing is way more important than the credentials you have.

Learn more about how we work by reading our book on remote work.

All teammates at Zapier also agree to a code of conduct that keeps Zapier a safe, welcoming and inclusive environment.

We help people be more efficient at work. We want to help you focus on the work that matters and automate the work that's tedious.

Today we serve two million people. We hope to one day serve everyone at work.

To make that happen, though, we have to invest in each other and invest in our team—especially since we're a small, but fast-growing company. Our culture is the primary way we achieve our organizational goals. And the way we've defined the culture is through a shared set of common values that every team at Zapier uses to help them make decisions, interact with each other and our customers, and get work done.

The Zapier Team Values

Each of these values are fleshed out through a simple good vs. bad comparison:

"A successful Zapier teammate does this"
vs. "A struggling Zapier teammate does that".

1. Default to Action

What this means: Most decisions are changeable. It's better to deliver something real today over something maybe better later.

Tips on how to apply this value:

“When I see a problem, I take action.”
vs. “When I see a problem, I ignore it because it's someone else's job.”

"If I'm unsure about something, I seek out help from my manager or a teammate."
vs. "I don't like to ask questions or raise issues because I'm afraid I'll look bad."

"I prefer to make a quick, decent decision instead of pursuing perfection."
vs. "I hold myself to making perfect or near-perfect decisions no matter the cost."

"When prioritizing my day, I focus on tasks that align with my team's goals."
vs. "I spin up new projects frequently and get frustrated when no one dedicates time to helping me."

"We tackle big hairy problems and take big bets diligently as team."
vs. "I make big, tough to reverse decisions on my own."

2. Default to Transparency

What this means: When working in a distributed, worldwide team staying on the same page is tough. Sharing context, goals, objectives, and in-progress work in public helps us all achieve a common goal.

Tips on how to apply this value:

"I keep my team members in tune with relevant information as it can be appropriately shared with context so there's rarely surprises."
vs. "I hold back information until the very point it needs to be shared, even if it is a surprise to my teammates, that's OK."

"I share my work with my peers early and often so we can course correct quickly."
vs. "I share my masterpiece at the end in a big grand reveal."

"I make it easy for others to follow my work by summarizing tasks accomplished and decisions made, and providing links to source material (such as a Slack thread) for deeper context."
vs. "I share raw notes and all details of my work and decisions, and expect others have the time to consume it all."

"I distill reporting to what's relevant to my audience, linking out to details that are already understood."
vs. "I share everything out of concern my audience might question my decision-making or productivity."

"When sensitive details come my way, I think twice and consult a manager before sharing publicly."
vs. "I share far and wide just for transparency's sake."

3. Grow Through Feedback

What this means: We all have personal goals and ambitions. Let's work together to help us all achieve our goals.

Tips on how to apply this value:

“When I hear feedback, I improve with it.”
vs. “When I hear feedback, I disengage.”

"I assume positive intent when receiving feedback."
vs. "I feel attacked when receiving feedback."

“When a teammate's work helps me, I say thanks by sharing how.”
vs. “I keep feedback to myself.”

"I reflect on and engage with learning opportunities."
vs. "I prefer to gloss over missteps or mistakes because it is more comfortable than addressing them head on."

“I participate in other people’s development.”
vs. “I stay silent to avoid hurting feelings or feeling uncomfortable.”

"I provide feedback directly and compassionately."
vs. "I provide feedback without the ultimate goal of helping the other person."

“When change happens, I embrace new opportunities.”
vs. “When change happens, I fear for the worst."

4. Empathy, No Ego

What this means: All of our teammates are smart and talented. When we work together we will be successful.

Tips on how to apply this value:

“I work with others to build on great ideas."
vs. “I work alone because my ideas are the best.”

"I take interest in my teammates' and users' well being. I know with strong bonds we can go through any tough time together."
vs. "I treat my team as resources to help me achieve tasks that advance my interests."

"If the floor is dirty, I sweep the floor."
vs. "I wait for the janitor to sweep the floor because some jobs are below me."

Sometimes it's not about a big ego. Sometimes we need guidance on how to handle a bruised ego and learn to be forgiving of ourselves to take the next steps. These rules help give guidance for this set of situations:

"When I fail, I learn."
vs. "When I fail, I'm no good."

"I can learn anything I want to."
vs. "I'm either good at it or I'm not."

"When I'm frustrated I persevere."
vs. "When I'm frustrated I give up."

"If you succeed, I feel inspired."
vs. "If you succeed, I feel threatened."

5. Don't Be a Robot, Build the Robot

What this means: Invest in tools and processes that lead to outsized impact so Zapier can be more productive than a similar sized company.

Tips on how to apply this value:

"If I see repetitive tasks, I find tools, process, or code that can help us grow efficiently."
vs. "I keep doing things they way they've always been done because it's familiar."

"If I find something that works, I continually optimize the process."
vs. "When something works, I don't change it in fear of messing it up."

"I'm eager to find a better way to do my role, even if it works myself out of that role."
vs. "I avoid exploring new ways to do something out of fear that it'll impact my role."

"I prioritize effectiveness and impact over perfection and precision."
vs. "I make sure I achieve perfection in my work."

"I seek alternatives to growing headcount, searching for efficiencies first."
vs. "I default to encouraging hiring to solve the problems in front of us."

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully you'll take the leap of faith and apply.

Our Commitment to Applicants

We know applying for and taking on a new a job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier.

Unfortunately, the hiring process at many companies feels like a black box. You apply, wait for weeks, and never hear back—and you're left wondering why you even applied in the first place. The lack of communication reinforces self-doubt and imposter syndrome grows. Applying for a new role takes courage, and it's hard to muster that courage when—more often than not—your only reward is silence.

Our hiring process is different at Zapier. We want you to know that when you apply for a role, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process we strive to make sure you never go more than seven days without hearing from us.

To be completely transparent, here's what happens when you apply for a position at Zapier.

  1. Applying: When you apply for a role at Zapier, the application goes into our application tracking software. Here, a hiring team of three to four people—people you will work closely with if you are hired for this role—will review your application.
  2. Evaluation: The application is then evaluated based on evidence that demonstrates you have the relevant skills for the job. We also evaluate each applicant's writing and communication skills, along with their knowledge of Zapier as a company and a product. We realize that no candidate is flawless, so we look for candidates who excel in one or two skills, and then build teams around these people to supplement where teammates aren't as strong.
  3. JobFitInterview: Once we have reviewed the initial batch of applicants, the top five to ten applicants are passed along to Wade for an initial phone conversation about the role. Here you'll be asked questions that dig into your relevant experience for this role, and you'll have a chance to evaluate whether or not Zapier matches up with the values you want to have in an employer. If you don't make it to this step, you'll hear back from us letting you know we're passing over your application for this role.
  4. SkillsInterview: After talking with Wade, you'll go through a skills interview with the hiring team. Typically this interview is done over a Zoom audio or video call. This is a practical evaluation to see if you have the relevant skills to succeed in the role. You won't be evaluated on skills that don't matter. For example, we won't give whiteboard algorithm quizzes, or ask you how many golf balls could fit inside a school bus. If you don't make it to this step, you'll hear back from us letting you know we're passing over your application for this role. For some positions, we'll also evaluate relevant skills by administering a short exercise done outside of the interview.
  5. FinalDecision: After the skills interview, we evaluate each candidate who made it to the skills interview, and the hiring team makes a decision. If multiple candidates meet our hiring bar, we'll select the best candidate and ask for references. If no candidates meet the hiring bar, we then solicit more candidates and repeat at step two.
  6. ReferenceChecks: During the reference check, we reach out to the references you provided to get a better idea of what it's like to work with you. So far we've never not hired someone because of a reference check. We may also reach out to your past colleagues, even if you didn't provide them as references, to get a less biased viewpoint. We promise that we will never reach out to your existing employer without your permission.
  7. Offer: Once references are complete, we'll make an offer to you including details about salary, benefits and other relevant compensation details. Hopefully you'll accept the offer and we can start working out a start date and onboarding plan.
    At each point in this process, we promise not to go silent on you. We strive to never go more than seven days without letting you know the status of your application.

Thank you for considering a career at Zapier, and I hope this will encourage you to take that leap of faith and send in an application.

Zapier Reviews

4.8
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Zapier CEO Wade Foster
Wade Foster
4 Ratings
  • Helpful (22)

    "Join the Rocketship 🚀"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zapier full-time (Less than a year)

    Pros

    - One of, if not the fastest growing SaaS companies in the world. Just crazy growth.
    - Very competent leadership that surround themselves with rockstars. The execs they've brought on are absolute superstars from some top companies.
    - Cross-functional setup with some very competent product leaders... no crappy PMs with zero tech background like I've seen in other places
    - Immense future potential - a market leader in a market that's set to explode in the next 5 years. Opportunity to be at the ground level of a future unicorn.
    - Huge opportunity for growth, relatively flat management structure with ample opportunity to punch above your weight
    - Relatively competitive salaries

    Cons

    - Overly-strict hiring standards, in some areas, leads to occasional resource bottlenecks (especially in Engineering)
    - Fully remote setup isn't for everyone
    - It's new territory so there's a lot of change... teams sometimes change focus on a dime. It's not a bad thing, that's normal in such a fast environment, just requires you to be willing to be flexible.

    Advice to Management

    Nothing really - keep it going

See All 10 Reviews

Zapier Photos

Zapier photo of: Work from anywhere
Zapier photo of: Data Team at our Company Retreat
Zapier photo of: The team at Whistler, Canada
Zapier photo of: The support team getting together
Zapier photo of: Zapier hackathon
Zapier photo of: Set up your home office how it works best
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Zapier Interviews

Experience

Experience
27%
11%
62%

Getting an Interview

Getting an Interview
97%
3%

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Software Engineer Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Zapier (New York, NY) in June 2018.

    Interview

    The whole process took around 2-3 weeks, the Zapier team was more than responsive in every step of the process.

    The process is the same as the one described in Zapier’s website - no surprises on that end.

    Interview Questions

    • General frontend engineering questions. Mostly practical.   Answer Question
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Diversity Commitment

Has programs that support a diverse and inclusive workforce

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