Mission: At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.
Zendesk is a top-10 company to work for in tech! http://glassdoor.com/slink.htm?key=vQPpH
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Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use.
Today we're different, but still the same
Since then, the company has grown. The software is now built all over the world, by a growing group of talented, charming people. The offices are bigger and we have real desks, but we’ve held on to the spirit with which we began: be genuine, listen to customers, and keep it beautifully simple.
Keeping it "beautifully simple"
To us, something is beautifully simple when design and function work together to solve a problem. For Arne Jacobsen, that meant making a chair look like an egg. At Zendesk that means taking design elements that people have grown to expect from consumer software and incorporating them into an easy-to-use platform that simplifies the tough work of customer service.
The fastest path to better communication
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps
you get straight to what matters most — better customer service and more meaningful conversations.
Create one beautiful destination for all your customer
self-service needs
Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.
Zendesk is creating a revolutionary customer-centric company full of talented, enthusiastic people who enjoy coming to work every day. We keep sane working hours, while still taking care of business, and believe in being ourselves on and off the job.
Helpful (9)
I worked at Zendesk full-time
Pros
The people are the reason I loved Zendesk so much. Everyone was willing to help one another and looking to grow and be better. They had an incredibly flexible PTO policy which made work-life balance better than any other company I've worked for. I find my friends saying "you'll never find another place like Zendesk" and I believe that to be true. I felt it was a relatively easy life there. I felt challenged but at the same time it was an easy product to understand and to sell.
Cons
Their goal as an organization is to move into the Enterprise. Unfortunately their focus is still incredibly transactional which is how Zendesk grew so quickly. This transactional foundation is a huge detriment to the goal of moving into the Enterprise because much of the leadership team is influenced by the people who've grown up within the organization and therefore drive the process from the ground up. Almost all reps still speak regularly at the practitioner level and the conversations are not value driven. I believe Zendesk has been so successful thus far because the product is great and easy to use.
My goal in being there was to progress my sales career to work more complex and Enterprise/Strategic deals. While they certainly have some great Enterprise Logos, the footprint of those organizations is still relatively small. Zendesk does not focus on the outcomes that companies are trying to achieve in choosing their solution and because of this, sales reps are consistently delegated down to low level contacts. I left Zendesk because the culture had changed significantly. The leadership team has gotten incredibly political and there is clear favoritism throughout the organization. In addition, there are a few people who because of their political ties, basically run the organization and if you have a misstep with them, it can cost you your job and reputation which is unfortunate. This means you have to be very careful about who you trust there and the information you share.
Advice to Management
Your sales leadership team is driven by emotion and cliques. This means that anyone who challenges their path is pushed out. This shows a resistance to change. It also means that anyone who's not willing to play the political card with the right people are not recognized and are invisible and therefore feel under valued. So even if you hit quota but are silent, you're less likely to get promoted, get approvals or get recognition.
Application
I applied online. The process took 4+ weeks. I interviewed at Zendesk (Melbourne (Australia)) in June 2019.
Interview
First I applied around mid May, 7 days later I got invited to their office for introduction to Zendesk and explanation about coding challenge. after that I received the coding challenge which was pretty interesting and I had around 7 days to complete. I got invited to in person interview 2 weeks after submitting the coding challenge. Interview was made up 2 parts, cultural interview and technical which we went through my coding challenge.
Tech Hiring Commitment
Helping to train, hire and promote more technology workers
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Diversity Commitment
Has programs that support a diverse and inclusive workforce
Pledge to Thrive
Taking steps to prioritize employee well-being
Returnships
Offer formal "internships" for mid-career people or those returning to the workforce
Pay Equality Pledge
Committed to paying equitably for equal work & experience
Career Advancement Program
Helping employees "upskill" into higher-paying positions
