Working at Zendesk | Glassdoor

Zendesk Overview

San Francisco, CA
1001 to 5000 employees
2007
Company - Public (ZEN)
Enterprise Software & Network Solutions
$100 to $500 million (USD) per year
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses ... Read more

Mission: At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.

Company Updates

  • Zendesk is a top-10 company to work for in tech! http://glassdoor.com/slink.htm?key=vQPpH

    The 30 Best Workplaces in Technology

    The tech industry has long been famed for its luxe work environments-free lunches, ping pong tables, green juice on tap-but there's a lot more than perks that goes into creating a workplace employees love. To bring you this list, Fortune partner Great Place to Work to surveyed more than 42,000 employees of U.S.

  • .@Zendesk has a new look. See how they've shaped up. http://glassdoor.com/slink.htm?key=vIZcr

    Introducing the new Zendesk: built for better customer relationships

    When we started Zendesk almost 10 years ago, our goal was pretty simple: Bring a sense of calm to the chaotic world of customer service. We've come a long way working alongside customers like you. But we think we can do a lot more together.

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Zendesk – Why Work For Us?


Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use.

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Today we're different, but still the same

Since then, the company has grown. The software is now built all over the world, by a growing group of talented, charming people. The offices are bigger and we have real desks, but we’ve held on to the spirit with which we began: be genuine, listen to customers, and keep it beautifully simple.


Keeping it "beautifully simple"

To us, something is beautifully simple when design and function work together to solve a problem. For Arne Jacobsen, that meant making a chair look like an egg. At Zendesk that means taking design elements that people have grown to expect from consumer software and incorporating them into an easy-to-use platform that simplifies the tough work of customer service.


The fastest path to better communication

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps

you get straight to what matters most — better customer service and more meaningful conversations.

Create one beautiful destination for all your customer
self-service needs

Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.

 

Zendesk is creating a revolutionary customer-centric company full of talented, enthusiastic people who enjoy coming to work every day. We keep sane working hours, while still taking care of business, and believe in being ourselves on and off the job.

Zendesk Reviews

4.4
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Zendesk Founder and CEO Mikkel Svane
Mikkel Svane
334 Ratings
  • Featured Review

    Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Management in San Francisco, CA
    Current Employee - General Management in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than 3 years)

    Pros

    Good product, good people, good culture, fair pay, good work-life balance, plenty of opportunity for career progression.

    Cons

    As with any young company there are growing pains, but the company does a decent job of addressing them as they come.

See All 428 Reviews

Zendesk Photos

Zendesk photo of: Our new office space
Zendesk photo of: Our people.
Zendesk photo of: Office life in Copenhagen.
Zendesk photo of: Alice in Wonderland themed Holiday Party!
Zendesk photo of: Our people.
Zendesk photo of: Our Office Space
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Zendesk Interviews

Experience

Experience
51%
14%
35%

Getting an Interview

Getting an Interview
57%
20%
15%
3
2
2
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    Engagement Manager Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at Zendesk (San Francisco, CA) in August 2017.

    Interview

    Having not interviewed formally for several years, I was pleasantly surprise at the speed and efficiency of the interview process. Very thorough, got a good feel for the company and the people and it was a positive experience. From the screening interview to the panel interview, everyone I met was really helpful, interesting and responsive to any follow up questions that I had.

    Interview Questions

See All 286 Interviews

Zendesk Awards & Accolades

  • Best Places to Work in the Bay Area, San Francisco Business Times, 2014
  • Great Place to Work, Great Place to Work Institute, 2016
  • The Best Cloud Computing Companies And CEOs To Work For, Business Insider, 2016
  • Best Places to Work in the Bay Area, Fortune, 2017
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Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

Returnships

Offer formal "internships" for mid-career people or those returning to the workforce

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Work at Zendesk? Share Your Experiences

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