Zendesk Overview

  • www.zendesk.com
  • San Francisco, CA
  • 1001 to 5000 Employees
  • 2007
  • Company - Public (ZEN)
  • Enterprise Software & Network Solutions
  • $1 to $2 billion (USD)

Zendesk is a global CRM company that creates beautifully simple software with one goal in mind: to improve communication between a company and its customers. We currently serve over 150,000 customers, across hundreds of industries in over 30 languages. From start-ups to large ...
Mission: Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

Company Updates

October 19, 2020
KEY NOT FOUND: company-updates.categories.company-news
Multiple crises were affecting our employees. We felt an urgent need to support them. Empathy circles were born: safe spaces where our people could talk and feel safe
Shared image - Empathy circles: from a moment to a movement - Zendesk
Empathy circles: from a moment to a movement - Zendesk
glassdoor.com
September 21, 2020
Back in June our global ProdDev team held a virtual Tech Summit with over 1,000 attendees, 4 keynotes, 91 content sessions, and more. The best part? We've raised money for Black Girls CODE, The Codette Project, and HackYourFuture!!
Zendesk Tech Summit Highlight Reel
glassdoor.com

Zendesk Video

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Zendesk Reviews

4.3
84%
Recommend to a Friend
95%
Approve of CEO
Mikkel Svane
Mikkel Svane
214 Ratings
Featured Review
5.0
Current Employee, more than 1 year

"A company that really values people and relationships"

Sep 8, 2020 - Instructional Designer in San Francisco, CA
Recommends
Positive Outlook
Approves of CEO

Pros

Company culture is great -- they really value people and relationships, and communicate well. They've been really supportive of their employees throughout Covid and there are interesting, creative

Cons

The base salary is a bit on the low side compared to instructional design salaries elsewhere in tech in the Bay Area.
See All 799 Reviews

Diversity & Inclusion at Zendesk

4.3
(44 Reviews)

Diversity Programs & Initiatives

EMPLOYEE RESOURCE GROUPS 

Global Veterans Network celebrates veterans in and out of Zendesk. Collectively, they guide veterans transitioning into the workforce with professional training and coaching opportunities. 

Mosaic

Zendesk Photos

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Zendesk Interviews

Experience
Positive48%
Negative37%
Neutral14%
Getting an Interview
Applied online58%
Employee Referral20%
Recruiter16%
Difficulty
2.8
Average
HardAverageEasy

  1. Featured Interview

    Engineering Manager Interview

    Anonymous Employee in Ireland
    Accepted Offer
    Positive Experience
    Average Interview
    Application

    I applied through an employee referral The process took 2 weeks. I interviewed at Zendesk (Ireland) in Sep 2017

    Interview

    Friendly, efficient, professional. Started with a 30 minute screen, then a technical screen. Followed up with an on site interview with four more people. Last step as a short one to one in a different date.
    Interview

    Tell me about a time when your team solved a problem

    1 Answers

See All 432 interviews

Zendesk Awards & Accolades

  • Best Places to Work for LGBTQ Equality 2021Human Rights Campaign’s (HRC) Corporate Equality Index2021
  • Fortune 100 Best Workplaces (Medium)Fortune2017
  • 15 Companies With Excellent Work-Life Balance Hiring NowGlassdoor2017
  • The 25 Best Small and Medium-Size Workplaces in the Bay AreaFortune Magazine2017
  • The 30 Best Workplaces in TechnologyFortune2017

Pledges & Certifications

  • Tech Hiring Commitment

    Helping to train, hire and promote more technology workers

  • Social Responsibility Pledge

    Formal programs or foundation to give back to communities

  • Diversity Commitment

    Has programs that support a diverse and inclusive workforce

  • Pledge to Thrive

    Taking steps to prioritize employee well-being

  • Pay Equality Pledge

    Committed to paying equitably for equal work & experience

  • Career Advancement Program

    Helping employees "upskill" into higher-paying positions

Popular Careers with Zendesk Job Seekers

Account Executive
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JobsSalariesInterviews
Sales Development Representative
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Enterprise Account Executive
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Zendesk FAQ

(43 Questions)

All answers shown come directly from Zendesk Reviews and are not edited or altered.

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What are perks and other benefits like at Zendesk?

...The company has great perks, really good stock options, great benefits, fun events....

October 21, 2020

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