Working at Zendesk | Glassdoor

Zendesk Overview

San Francisco, CA
1001 to 5000 employees
2007
Company - Public (ZEN)
Enterprise Software & Network Solutions
$500 million to $1 billion (USD) per year
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses ... Read more

Mission: At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.

Company Updates

  • Zendesk is a top-10 company to work for in tech! http://glassdoor.com/slink.htm?key=vQPpH

    The 30 Best Workplaces in Technology

    The tech industry has long been famed for its luxe work environments-free lunches, ping pong tables, green juice on tap-but there's a lot more than perks that goes into creating a workplace employees love. To bring you this list, Fortune partner Great Place to Work to surveyed more than 42,000 employees of U.S.

  • .@Zendesk has a new look. See how they've shaped up. http://glassdoor.com/slink.htm?key=vIZcr

    Introducing the new Zendesk: built for better customer relationships

    When we started Zendesk almost 10 years ago, our goal was pretty simple: Bring a sense of calm to the chaotic world of customer service. We've come a long way working alongside customers like you. But we think we can do a lot more together.

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Zendesk – Why Work With Us?


Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use.

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Today we're different, but still the same

Since then, the company has grown. The software is now built all over the world, by a growing group of talented, charming people. The offices are bigger and we have real desks, but we’ve held on to the spirit with which we began: be genuine, listen to customers, and keep it beautifully simple.


Keeping it "beautifully simple"

To us, something is beautifully simple when design and function work together to solve a problem. For Arne Jacobsen, that meant making a chair look like an egg. At Zendesk that means taking design elements that people have grown to expect from consumer software and incorporating them into an easy-to-use platform that simplifies the tough work of customer service.


The fastest path to better communication

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps

you get straight to what matters most — better customer service and more meaningful conversations.

Create one beautiful destination for all your customer
self-service needs

Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.

 

Zendesk is creating a revolutionary customer-centric company full of talented, enthusiastic people who enjoy coming to work every day. We keep sane working hours, while still taking care of business, and believe in being ourselves on and off the job.

Zendesk Reviews

  • Helpful (9)

    "There's a lot of work to do to change to an Enterprise focused organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zendesk full-time

    Pros

    The people are the reason I loved Zendesk so much. Everyone was willing to help one another and looking to grow and be better. They had an incredibly flexible PTO policy which made work-life balance better than any other company I've worked for. I find my friends saying "you'll never find another place like Zendesk" and I believe that to be true. I felt it was a relatively easy life there. I felt challenged but at the same time it was an easy product to understand and to sell.

    Cons

    Their goal as an organization is to move into the Enterprise. Unfortunately their focus is still incredibly transactional which is how Zendesk grew so quickly. This transactional foundation is a huge detriment to the goal of moving into the Enterprise because much of the leadership team is influenced by the people who've grown up within the organization and therefore drive the process from the ground up. Almost all reps still speak regularly at the practitioner level and the conversations are not value driven. I believe Zendesk has been so successful thus far because the product is great and easy to use.

    My goal in being there was to progress my sales career to work more complex and Enterprise/Strategic deals. While they certainly have some great Enterprise Logos, the footprint of those organizations is still relatively small. Zendesk does not focus on the outcomes that companies are trying to achieve in choosing their solution and because of this, sales reps are consistently delegated down to low level contacts. I left Zendesk because the culture had changed significantly. The leadership team has gotten incredibly political and there is clear favoritism throughout the organization. In addition, there are a few people who because of their political ties, basically run the organization and if you have a misstep with them, it can cost you your job and reputation which is unfortunate. This means you have to be very careful about who you trust there and the information you share.

    Advice to Management

    Your sales leadership team is driven by emotion and cliques. This means that anyone who challenges their path is pushed out. This shows a resistance to change. It also means that anyone who's not willing to play the political card with the right people are not recognized and are invisible and therefore feel under valued. So even if you hit quota but are silent, you're less likely to get promoted, get approvals or get recognition.

See All 524 Reviews

Zendesk Photos

Zendesk photo of: Our new office space
Zendesk photo of: Our people.
Zendesk photo of: Office life in Copenhagen.
Zendesk photo of: Alice in Wonderland themed Holiday Party!
Zendesk photo of: Our people.
Zendesk photo of: Our Office Space
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Zendesk Interviews

Experience

Experience
51%
14%
35%

Getting an Interview

Getting an Interview
58%
19%
15%
3
2
2
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Software Engineer Interview

    Anonymous Employee in Melbourne (Australia)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Zendesk (Melbourne (Australia)) in June 2019.

    Interview

    First I applied around mid May, 7 days later I got invited to their office for introduction to Zendesk and explanation about coding challenge. after that I received the coding challenge which was pretty interesting and I had around 7 days to complete. I got invited to in person interview 2 weeks after submitting the coding challenge. Interview was made up 2 parts, cultural interview and technical which we went through my coding challenge.

See All 331 Interviews

Zendesk Awards & Accolades

  • Best Places to Work in the Bay Area, San Francisco Business Times, 2014
  • Great Place to Work, Great Place to Work Institute, 2016
  • The Best Cloud Computing Companies And CEOs To Work For, Business Insider, 2016
  • Best Places to Work in the Bay Area, Fortune, 2017
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Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

Returnships

Offer formal "internships" for mid-career people or those returning to the workforce

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Work at Zendesk? Share Your Experiences

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