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Zendesk Overview
San Francisco, CA
1001 to 5000 employees
2007
Company - Public (ZEN)
Enterprise Software & Network Solutions
$100 to $500 million (USD) per year
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses ... Read more
Mission: At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.
Company Updates
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Zendesk is a top-10 company to work for in tech! http://glassdoor.com/slink.htm?key=vQPpH
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.@Zendesk has a new look. See how they've shaped up. http://glassdoor.com/slink.htm?key=vIZcr
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Zendesk – Why Work For Us?
Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use.
Today we're different, but still the same
Since then, the company has grown. The software is now built all over the world, by a growing group of talented, charming people. The offices are bigger and we have real desks, but we’ve held on to the spirit with which we began: be genuine, listen to customers, and keep it beautifully simple.
Keeping it "beautifully simple"
To us, something is beautifully simple when design and function work together to solve a problem. For Arne Jacobsen, that meant making a chair look like an egg. At Zendesk that means taking design elements that people have grown to expect from consumer software and incorporating them into an easy-to-use platform that simplifies the tough work of customer service.
The fastest path to better communication
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps
you get straight to what matters most — better customer service and more meaningful conversations.
Create one beautiful destination for all your customer
self-service needs
Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.
Zendesk is creating a revolutionary customer-centric company full of talented, enthusiastic people who enjoy coming to work every day. We keep sane working hours, while still taking care of business, and believe in being ourselves on and off the job.
Zendesk Reviews
Zendesk405Approve of CEO
Mikkel Svane
334 Ratings
- Featured Review
Helpful (1)
![Zendesk Logo]()
"Great company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zendesk full-time (More than 3 years)
Pros
Good product, good people, good culture, fair pay, good work-life balance, plenty of opportunity for career progression.
Cons
As with any young company there are growing pains, but the company does a decent job of addressing them as they come.
Zendesk 2019-01-11 06:31 PST
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Zendesk Interviews
Experience
Experience
51%
14%
35%
Getting an Interview
Getting an Interview
57%
20%
15%
3
2
2
1
Difficulty
2.8
AverageInterviewing at Zendesk
- Featured Interview
Helpful (1)
Accepted OfferPositive ExperienceAverage InterviewZendesk 2017-11-16 09:44 PSTApplication
I applied through an employee referral. The process took 4 weeks. I interviewed at Zendesk (San Francisco, CA) in August 2017.
Interview
Having not interviewed formally for several years, I was pleasantly surprise at the speed and efficiency of the interview process. Very thorough, got a good feel for the company and the people and it was a positive experience. From the screening interview to the panel interview, everyone I met was really helpful, interesting and responsive to any follow up questions that I had.
Interview Questions
- What's my favorite app? 1 Answer
Zendesk Awards & Accolades
- Best Places to Work in the Bay Area, San Francisco Business Times, 2014
- Great Place to Work, Great Place to Work Institute, 2016
- The Best Cloud Computing Companies And CEOs To Work For, Business Insider, 2016
- Best Places to Work in the Bay Area, Fortune, 2017
Pledges & Certifications
Tech Hiring Commitment
Helping to train, hire and promote more technology workers
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Diversity Commitment
Has programs that support a diverse and inclusive workforce
Pledge to Thrive
Taking steps to prioritize employee well-being
Returnships
Offer formal "internships" for mid-career people or those returning to the workforce
Pay Equality Pledge
Committed to paying equitably for equal work & experience
Career Advancement Program
Helping employees "upskill" into higher-paying positions
Work at Zendesk? Share Your Experiences
