Mission: At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.
Zendesk is a top-10 company to work for in tech! http://glassdoor.com/slink.htm?key=vQPpH
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Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use.
Today we're different, but still the same
Since then, the company has grown. The software is now built all over the world, by a growing group of talented, charming people. The offices are bigger and we have real desks, but we’ve held on to the spirit with which we began: be genuine, listen to customers, and keep it beautifully simple.
Keeping it "beautifully simple"
To us, something is beautifully simple when design and function work together to solve a problem. For Arne Jacobsen, that meant making a chair look like an egg. At Zendesk that means taking design elements that people have grown to expect from consumer software and incorporating them into an easy-to-use platform that simplifies the tough work of customer service.
The fastest path to better communication
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps
you get straight to what matters most — better customer service and more meaningful conversations.
Create one beautiful destination for all your customer
Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.
Zendesk is creating a revolutionary customer-centric company full of talented, enthusiastic people who enjoy coming to work every day. We keep sane working hours, while still taking care of business, and believe in being ourselves on and off the job.
I have been working at Zendesk full-time (More than 3 years)
Good product, good people, good culture, fair pay, good work-life balance, plenty of opportunity for career progression.
As with any young company there are growing pains, but the company does a decent job of addressing them as they come.
I applied through an employee referral. The process took 4 weeks. I interviewed at Zendesk (San Francisco, CA) in August 2017.
Having not interviewed formally for several years, I was pleasantly surprise at the speed and efficiency of the interview process. Very thorough, got a good feel for the company and the people and it was a positive experience. From the screening interview to the panel interview, everyone I met was really helpful, interesting and responsive to any follow up questions that I had.
Tech Hiring Commitment
Helping to train, hire and promote more technology workers
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Has programs that support a diverse and inclusive workforce
Pledge to Thrive
Taking steps to prioritize employee well-being
Offer formal "internships" for mid-career people or those returning to the workforce
Pay Equality Pledge
Committed to paying equitably for equal work & experience
Career Advancement Program
Helping employees "upskill" into higher-paying positions