Item: Zendesk
Rating: 5.0
Author: Current Employee - Instructional Designer

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Overview

Zendesk Overview

Website:www.zendesk.com
Headquarters:
San Francisco, CA
Size:
1001 to 5000 Employees
Founded:
2007
Type:
Company - Public (ZEN)
Industry:
Enterprise Software & Network Solutions
Revenue:
$1 to $2 billion (USD)

Zendesk is a global CRM company that creates beautifully simple software with one goal in mind: to improve communication between a company and its customers. We currently serve over 150,000 customers, across hundreds of industries in over 30 languages. From start-ups to large ...

Mission: Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

Company Updates

October 19, 2020

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Multiple crises were affecting our employees. We felt an urgent need to support them. Empathy circles were born: safe spaces where our people could talk and feel safe

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Empathy circles: from a moment to a movement - Zendesk

glassdoor.com

September 21, 2020

Back in June our global ProdDev team held a virtual Tech Summit with over 1,000 attendees, 4 keynotes, 91 content sessions, and more. The best part? We've raised money for Black Girls CODE, The Codette Project, and HackYourFuture!!

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Zendesk Tech Summit Highlight Reel

glassdoor.com

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Zendesk Video

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Zendesk Reviews

4.3

★★★★★

Recommend to a Friend

Approve of CEO

Mikkel Svane

214 Ratings

Featured Review

5.0

★★★★★

Current Employee, more than 1 year

"A company that really values people and relationships"

Sep 8, 2020 - Instructional Designer in San Francisco, CA

Recommends

Positive Outlook

Approves of CEO

Pros

Company culture is great -- they really value people and relationships, and communicate well. They've been really supportive of their employees throughout Covid and there are interesting, creative

Cons

The base salary is a bit on the low side compared to instructional design salaries elsewhere in tech in the Bay Area.

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Diversity & Inclusion at Zendesk

4.3

★★★★★

(44 Reviews)

Diversity Programs & Initiatives

EMPLOYEE RESOURCE GROUPS

Global Veterans Network celebrates veterans in and out of Zendesk. Collectively, they guide veterans transitioning into the workforce with professional training and coaching opportunities.

Mosaic

Zendesk Photos

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Zendesk Interviews

Experience

Positive48%

Negative37%

Neutral14%

Getting an Interview

Applied online58%

Employee Referral20%

Recruiter16%

Difficulty

2.8

Average

HardAverageEasy

Featured Interview
Engineering Manager Interview
Anonymous Employee in Ireland
Accepted Offer
Positive Experience
Average Interview
Application
I applied through an employee referral The process took 2 weeks. I interviewed at Zendesk (Ireland) in Sep 2017
Interview
Friendly, efficient, professional. Started with a 30 minute screen, then a technical screen. Followed up with an on site interview with four more people. Last step as a short one to one in a different date.
Interview
Tell me about a time when your team solved a problem
1 Answers

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Zendesk Awards & Accolades

Best Places to Work for LGBTQ Equality 2021, Human Rights Campaign’s (HRC) Corporate Equality Index, 2021
Fortune 100 Best Workplaces (Medium), Fortune, 2017
15 Companies With Excellent Work-Life Balance Hiring Now, Glassdoor, 2017
The 25 Best Small and Medium-Size Workplaces in the Bay Area, Fortune Magazine, 2017
The 30 Best Workplaces in Technology, Fortune, 2017

Pledges & Certifications

Tech Hiring Commitment
Helping to train, hire and promote more technology workers
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Diversity Commitment
Has programs that support a diverse and inclusive workforce
Pledge to Thrive
Taking steps to prioritize employee well-being
Pay Equality Pledge
Committed to paying equitably for equal work & experience
Career Advancement Program
Helping employees "upskill" into higher-paying positions