Zendesk Overview

  • www.zendesk.com
  • San Francisco, CA
  • 1001 to 5000 Employees
  • 2007
  • Company - Public (ZEN)
  • Enterprise Software & Network Solutions
  • $500 million to $1 billion (USD)

Zendesk is a global CRM company that creates beautifully simple software with one goal in mind: to improve communication between a company and its customers. We currently serve over 170,000 customers, across hundreds of industries in over 30 languages. From start-ups to large ...
Mission: Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

Glassdoor Awards

Best Places to Work: 2022(#43)

Company Updates

October 19, 2020
KEY NOT FOUND: company-updates.categories.company-news
Multiple crises were affecting our employees. We felt an urgent need to support them. Empathy circles were born: safe spaces where our people could talk and feel safe
Shared image - Empathy circles: from a moment to a movement - Zendesk
Empathy circles: from a moment to a movement - Zendesk
glassdoor.com
September 21, 2020
Back in June our global ProdDev team held a virtual Tech Summit with over 1,000 attendees, 4 keynotes, 91 content sessions, and more. The best part? We've raised money for Black Girls CODE, The Codette Project, and HackYourFuture!!
Zendesk Tech Summit Highlight Reel
glassdoor.com

What people are saying about Zendesk

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Zendesk Reviews

4.2
82%
Recommend to a Friend
90%
Approve of CEO
Mikkel Svane
Mikkel Svane
256 Ratings
5.0
Former Employee, less than 1 year

"Great Remote Flexibility, Amazing Creative Team"

May 20, 2022 - Motion Designer in New York, NY
Recommends

Pros

Great remote flexibility - Great perks and people first culture
Amazing creative team - The best design team in the tech world I've experienced

Cons

Some clicks here and there, as expected. But there's a variety of personalities, ages and backgrounds

Advice to Management

Keep supporting your creative team, it's what makes the company stands out!
See All 1,159 Reviews

Diversity & Inclusion at Zendesk

4.2
(96 Reviews)

Diversity Programs & Initiatives

Where we stand

Let's clear the air. When a business talks about diversity, it can feel forced. At Zendesk, we try to keep it simple. Diversity and inclusion are more than buzzwords, and bigger than the bottom line. It’s about our people knowing that they’re valued wh

Diversity & Inclusion FAQs

All answers shown come directly from Zendesk Reviews and are not edited or altered.

How is diversity at Zendesk?

...Zendesk has great diversity in the team and promote an inclusive work culture....Read More

Read 33 more responses

Zendesk Photos

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Zendesk Interviews

Experience
Positive47%
Negative39%
Neutral13%
Getting an Interview
Applied online60%
Employee Referral18%
Recruiter15%
Difficulty
2.8
Average
HardAverageEasy

  1. Featured Interview

    Premier Support Engineer Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    The interview process took about 4-weeks. It was very thorough. The first interview was a phone interview with a Recruiter. The second interview was a panel interview. The third interview was three managers, and the fourth was two Premier Support Engineers. Everyone was kind and polite.
    Interview

    Tell us about a time with you dealt with a difficult situation with a team member.

    1 Answers

See All 596 interviews

Zendesk Awards & Accolades

  • Glassdoor's Best Places to Work 2022Glassdoor2022
  • Best Places to Work for LGBTQ Equality 2021Human Rights Campaign’s (HRC) Corporate Equality Index2021
  • Fortune 100 Best Workplaces (Medium)Fortune2017
  • 15 Companies With Excellent Work-Life Balance Hiring NowGlassdoor2017
  • The 25 Best Small and Medium-Size Workplaces in the Bay AreaFortune Magazine2017

Pledges & Certifications

  • Tech Hiring Commitment

    Helping to train, hire and promote more technology workers

  • Social Responsibility Pledge

    Formal programs or foundation to give back to communities

  • Diversity Commitment

    Has programs that support a diverse and inclusive workforce

  • Pledge to Thrive

    Taking steps to prioritize employee well-being

  • Pay Equality Pledge

    Committed to paying equitably for equal work & experience

  • Career Advancement Program

    Helping employees "upskill" into higher-paying positions

Popular Careers with Zendesk Job Seekers

JobsSalariesInterviews

Zendesk FAQ

(54 Questions)

All answers shown come directly from Zendesk Reviews and are not edited or altered.

See questions about:

What is paid time off like at Zendesk?

...The shares/stock program is good, the bonus/extras, days of PTO, and the teammates....

January 19, 2021

Read more

See 16 more answers

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