Working at Zuora | Glassdoor

Zuora Overview

www.zuora.com
Foster City, CA
201 to 500 employees
2007
Company - Private
Information Technology
$50 to $100 million (USD) per year
Customers have changed. They're looking for new ways to engage with businesses. Zuora helps companies like Box, Dell, NCR, SendGrid, Docusign, Financial Times, and Fairfax Media meet the new demand by empowering them to build subscription models that keep ... Read more

Mission: Zuora is the world's largest provider of Relationship Business Management (RBM) services. At the heart of RBM is the idea that customers are happier subscribing to a service on a recurring basis than they are purchasing a product once. Our cloud-based ... Read more


Glassdoor Awards

Highest Rated CEOs:2014 (#14)

Best Places to Work:2015 (#26), 2014 (#28)

Company Updates

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Zuora – Why Work For Us?



 

​​Why Zuora?​​

The Subscription Economy changes the way that companies work. Zuora was built to help.

​​About Zuora​​

​​It all began with a vision in a tiny office in Mountain View, California. In 2007, after several years at WebEx & salesforce.com, K.V. Rao, Cheng Zou and Tien Tzuo began to evangelize a fundamentally new business model: one where companies of all sizes would offer broad libraries of services via subscriptions, and one that would challenge the 20th century manufacturing economy by shifting the focus to delivering services instead of products. They called this the Subscription Economy.

Since then, Zuora has been enabling the Subscription Economy by building the next generation commerce platform. By attracting hundreds of customers, Zuora's subscription management software has enabled 21st century businesses around the world from startups to enterprises in any industry to launch and monetize any subscription products and services.

Defined by our rapid pace of product innovation and our relentless commitment to customer success Zuora has fostered a loyal customer community -- each, in their own way, driving the Subscription Economy. And it's not just our customers -- fortunately Zuora and the Subscription Economy has attracted major buzz from some of the most well known news publications, including the Wall Street Journal, Forbes, Fortune, BBC and TechCrunch.

Today, Zuora headquarters are in Foster City, California with satellite offices throughout North America, Europe, Australia and China. And more than 200 passionate professionals enable us to power the Subscription Economy.​​​​​​

​​​​​​Join the Subscription Generation today.​​​​​​

 

 

 

It all began with a vision in a tiny office in Mountain View, California. In 2007, after several years at WebEx & salesforce.com, K.V. Rao, Cheng Zou and Tien Tzuo began to evangelize a fundamentally new business model. One where companies of all sizes would offer broad libraries of services via subscriptions. And one that would challenge the 20th century manufacturing economy by shifting the focus to delivering services instead of products. They called this the Subscription Economy.

Since then, Zuora has been enabling the Subscription Economy by building the next generation commerce platform. By attracting hundreds of customers, Zuora's subscription management software has enabled 21st century businesses around the world from startups to enterprises in any industry to launch and monetize any subscription products and services.

Defined by our rapid pace of product innovation and our relentless commitment to customer success Zuora has fostered a loyal customer community -- each, in their own way, driving the Subscription Economy. And it's not just our customers -- fortunately Zuora and the Subscription Economy has attracted major buzz from some of the most well known news publications, including the Wall Street Journal, Forbes, Fortune, BBC and TechCrunch.

Today, Zuora headquarters are in Redwood City, California with satellite offices throughout North America, Europe and China. And more than 200 passionate professionals enable us to power the Subscription Economy.

 

 

 

 

If you come to our offices, you may hear the phrase 'ZEO' a time or two as you walk through our open-concept floor plan. The idea around ZEO is that every employee is the CEO of their destiny, success and impact at Zuora. At Zuora, we foster an environment that empowers each individual to be the very best of themselves.

While we all strive to be the best we can be, down to every employee, Zuora is no stranger to fun. Between off-sites in Napa, sales meetings in Las Vegas, and an office equipped with Ping Pong and a kegerator -- there's always an opportunity to recharge.

 

 

Zuora Reviews

4.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Zuora Founder & CEO Tien Tzuo
Tien Tzuo
150 Ratings
  • "Not What I Expected - I'm in Love with Zuora!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Mateo, CA
    Current Employee - Senior Manager in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zuora full-time (Less than a year)

    Pros

    - If you want to do something new that has never been done before, and you aligned your project to company vision and priorities, you will not only get approval, you will be empowered. And better yet, recognized and celebrated for taking initiative.
     - Our new HQ in San Mateo is state-of-the-art and truly collaborative environment.
     - We have the best company social events and parties. They aren't hosted or organized by HR as most traditional companies practice. So Zuora parties tend to be very unfiltered, fun, and engaging.
     - Unlimited CalTrain pass for San Mateo employees and free electric car charging stations.
     - Able to work from home and stay productive with great collaborative platforms (gmail, blue jeans, box, etc.)
     - Free snacks and good drinks in the offices.

    Cons

    - No 401K match
     - Our new HQ doesn't have a cafeteria, so we have to walk 15 minutes to get to the closest restaurant. New restaurants will be moving in our area later this year but right now, no convenient way to quickly grab lunch.

    Advice to Management

    Continue to listen and empathize with your employees. One red flag is that leaders consistently say to do more with less resources. We understand the circumstances and what it may take to become a public company, but that's not the most inspiring message nor is it sustainable for the long-term. We have such a great culture with amazing teams, I just hope none of us burns out.

See All 184 Reviews

Zuora Interviews

Experience

Experience
70%
6%
22%

Getting an Interview

Getting an Interview
43%
27%
21%
4
2
1

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Marketing Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Negative Experience
    Easy Interview

    Interview

    I'm extremely unimpressed and disappointed by Zuora's unprofessional recruiting process. The interview never happened. I was contacted by the recruiter to schedule an interview. The day of the interview she never called me. I emailed her and she said she must be having calendar problems. We couldn't reschedule for next week since she was on vacation. So, she proposed dates and times for thr following week. I responded and never heard back from her. I then sent a follow up email the subsequent week and still have not hear back to this day. Overall, it has been a very negative experience because I was really interested in this company and the role.

See All 90 Interviews

Zuora Awards & Accolades

  • Gold Award - Customer Service Department of the Year (Computer Software At Organizations With 100 or More Employees), The Stevie Awards, 2014
  • Glassdoor’s Employees’ Choice Award - Top 50 Medium Sized Companies, Glassdoor, 2014
  • 250 Top Private Companies, AlwaysOn Global, 2013
  • 100 Top Private Companies, OnDemand, 2013
  • 100 Coolest Cloud Computing Vendors, CRN, 2013
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