Working at Zurich North America | Glassdoor

Zurich North America Overview

Schaumburg, IL
10000+ employees
1912
Company - Public (ZURN)
Insurance Carriers
$500 million to $1 billion (USD) per year
Zurich is a Swiss insurance carrier with over 140 years serving businesses worldwide, including 100 years in the United States. We have proven our commitment to delivering reliable and comprehensive insurance solutions to our customers. All of our passion goes into helping ... Read more

Mission: For Zurich, our brand is about connecting better with all of our audiences. It's about what we do every day, through the way we communicate with our customers, with each other, and with the wider world. Ultimately, our brand is a reflection of who we are as a ... Read more

Company Updates

  • Zurich North America’s award-winning Customer Care Center is currently looking for Call Center Representatives to join our team in Colorado Springs, CO. The team in Colorado Springs is the central intake point for all new claims and handles more than 750,000 transactions annually. After completing a formal 5 week paid training class, you will be part of a dynamic team answering calls, investigating and resolving customer inquiries, providing accurate information and making decisions with the customer as your focus. Click on the link to apply. http://glassdoor.com/slink.htm?key=vQfsQ

    Customer Service Representative (inbound call center)

    Click the link provided to see the complete job description.

  • Floods and water damage are a leading cause of property loss. Take action to prepare and help prevent damage and costly business interruption.

    http://glassdoor.com/slink.htm?key=vQNRy

    Flood and Water Damage

    Flood mitigation and resilience are essential for both businesses and communities. Flooding affects more people globally than any other natural hazard and the effects of climate volatility are increasing the frequency and severity of extreme weather events. Find out what characteristics comprise a resilient community - one that has the ability to anticipate, protect against and mitigate damage from severe storms and floods.

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Zurich North America – Why Work For Us?


Together for our customers

Zurich is a Swiss insurance carrier with over 140 years serving businesses worldwide, including 100 years in the United States. We have proven our commitment to delivering reliable and comprehensive insurance solutions to our customers. All of our passion goes into helping understand, manage and minimize risks.

Putting customers' needs at the center of our business

For Zurich, our brand is more than just advertising or a logo: it’s about connecting better with all of our audiences. It's about what we do every day, through the way we communicate with our customers, with each other, and with the wider world. Ultimately, our brand is a reflection of who we are as a company and is brought to life by our people in every aspect of our work.

Our global communication platform

For Zurich the message is clear. We are there for our customers, when they need us to help them protect what they value most.  “For those who truly love”- helps us to connect with our audiences. This platform brings our brand to life and is based on a simple insight that when you truly love something you want to protect it in the best possible way, with the insurance protection that only Zurich can provide.  

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As a high-performing organization, we believe that people are our most important resource. What does that mean for you? It means that we respect one another and value the contributions of every employee. This fosters a collaborative work environment in which we support each other's success and are committed to the success of Zurich in North America.

If you're looking for a challenging career that will enable you to achieve your full potential - and earn competitive incentives and compensation - check out the opportunities that await you at Zurich. And if you are a recent college graduate looking to contribute to a high-performance organization that is a leader in its field, check out our training programs.

It is the policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best qualified individuals available, without regard to race/ethnicity, color, religion, genetic information, national origin, gender, sexual orientation, age, disability or veteran status.


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At Zurich in North America, we are committed to promoting a respectful work environment where we can help every employee maximize performance and enhance the company‘s ability to attract, develop and retain the very best people.

For us, diversity means understanding, respecting, valuing and accommodating our human and cultural differences.

We are building a culture that fully taps into the potential of all individuals without giving an advantage or disadvantage to any person or group. Our diversity initiatives are designed to enhance our success by promoting an environment that celebrates and appreciates the diversity of all employees. Zurich and its employees embrace our diversity in many ways.

Our Commitment to Diversity and Inclusion

Diversity Mission

At Zurich we believe, diversity and inclusion is a business imperative and ethical and social responsibility included in our Zurich Basics company values. In our continuing effort to attain an inclusive organization we embrace, respect and leverage the diversity of our workforce, our customers, and the communities in
which we live, work and serve.

Diversity Vision

Zurich is committed to creating a culture of inclusion consistent with Zurich Basics; one that attracts top talent and that promotes the development and full contribution of all employees to business goals. We achieve mutually beneficial relationships with diverse business partners, customers, and individuals in the marketplace and community.

Accomplishing the “Diversity Vision” will involve:

Talent/Workforce

Attract, develop and retain the best talent to obtain a competitive advantage, create and maintain an engaged workforce, and cultivate employees.

Organizational Effectiveness

Create a work environment that respects, acknowledges and values everyone, one that encourages and enables each individual to perform at the highest level.

Marketplace/Community

Govern external relationships with the same value for diversity and inclusion in the expansion of markets, choice of business partners, customer relationships and community support. 

The Zurich Basics, our company values, help to form the foundation for the emphasis on diversity:

  • We treat others with respect
  • We are caring and respect the dignity of those we work with and serve
  • We believe in equal opportunity, fair evaluations, and rewards based on performance and merit
  • We value our gender, cultural, race, ethnicity, disability and other diversity
  • We communicate professionally, even when we disagree

Supplier Diversity

Zurich is committed to supporting diverse growth in the communities we serve. Every year Zurich works to establish partnerships and alliances with qualified diverse business’ that may be able to provide us the services and products that meet our high standards of quality, competitive pricing and service.

Total Rewards – Benefits

When you begin a career with Zurich in North America, you become an integral part of a global
organization and receive top-quality benefits as part of your total compensation package. These
benefit programs are designed to be flexible to maximize advantages and convenience for our
employees. Below is just a partial listing of the benefits Zurich offers:

  • Several medical plan options, including prescription drug coverage
  • Dental care
  • Vision care
  • Life insurance
  • Accidental Death and Dismemberment insurance
  • Short- and Long-term disability
  • Pension
  • Flexible Spending Accounts
  • 401(k)
  • Credit union
  • Employee assistance program
  • Paid Time Off and vacation buy/sell opportunities
  • Summer Office Schedule
  • Early Holiday Start Program
  • Business travel accident plan
  • Tuition reimbursement
  • Flexible work arrangements
  • Adoption assistance
  • Child care discounts
  • Group legal plan
  • Commuting expense program
  • Elder care
  • Plus, Zurich employees in North America enjoy a "business casual" environment every day

Our heritage is about helping customers understand and protect themselves from risk. Since 1872 we have been applying our expertise and experience to help our customers protect the things they value. This is our mission and the timeless idea behind our brand. Understanding and protecting against risk has been and always will be at the heart of the Zurich brand.   

“We know that transitioning service members are highly skilled people and great resources who can help our company succeed,” said Brian Little, head of Human Resources at Zurich North America.   

Zurich is a member of the 100,000 Jobs Mission, a national coalition of companies dedicated to hiring U.S. veterans. Recently, Head of Marketing, Distribution & Regional Management Randall Clouser volunteered to be Zurich’s Executive Sponsor for the coalition. Zurich is contributing to the coalition hiring goal through ZurichHiresHeroes.com, where veterans can align their transferable military skills to available Zurich jobs across the nation. “We value the training, teamwork and integrity veterans bring to Zurich from their military experience,” said Randall. “Their work ethic fits well with our desire to be the best global insurer and their skillset is a good match for our strategy to drive growth.”   

Zurich offers a number of positions that may be a good fit for veterans, including risk engineering, claims, information technology, operations, and underwriting.    

"Zurich is a great company that supports hiring veterans. In my position as a Health & Safety Risk Engineer, I interact with people from different industries. I have the opportunity to assess, prevent, and mitigate risks, as well as train clients on developing better safety practices. This position requires me to apply my analytical skills and critical thinking that my training and education helped me develop. I am a member of a well-rounded, highly educated team with various backgrounds that makes my job more enjoyable every day." Cezar, Risk Engineer, Health & Safety  

Zurich North America Reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Zurich North America CEO Kathleen Savio
Kathleen Savio
36 Ratings
  • Featured Review

    Helpful (1)

    "Lots of interesting work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Schaumburg, IL
    Current Employee - Manager in Schaumburg, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zurich North America full-time (More than a year)

    Pros

    There are initiatives going on everywhere in the company... sometimes it is a bit overwhelming, but you know that the company is focused on making things work for the long haul. If you like the idea of contributing to the future of a company, this is a great place to be. If you are looking for a place where nothing changes, then you probably need to look elsewhere.

    Cons

    With change comes some degree of instability. There is generally transparency with what management is doing, but sometimes there is no way they can announce things until lots of decisions get made. So, it sometimes feels like things change before projects are ever final. But again, it is an exciting thing if you're into it.

    Advice to Management

    Try to coordinate the efforts through groups that are "in the know" so that work that is going to be set aside doesn't get done at all. Keep moving forward and creating a better place to work and do business, but keep in mind the needs of the people for stability and ambitions.

See All 814 Reviews

Zurich North America Photos

Zurich North America photo of: Running for a good cause
Zurich North America photo of: Our Lunch Room
Zurich North America photo of: Our entryway
Zurich North America photo of: Our Mission
Zurich North America photo of: Our Wall of Pictures
Zurich North America photo of: Our Coffee Shop
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Zurich North America Interviews

Experience

Experience
55%
21%
24%

Getting an Interview

Getting an Interview
66%
10%
9%
7
4
3
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Vice President Interview

    Anonymous Employee in Schaumburg, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Zurich North America (Schaumburg, IL).

    Interview

    Excellent candidate experience! I give the Talent Acquisition team an A+ for the way I was treated. Although no decisions have been made as yet, I was impressed with the way I was treated - with respect and warmth

See All 227 Interviews

Zurich North America Awards & Accolades

  • Best Employers for Healthy Lifestyles((Platinum)), National Business Group on Health, 2015
  • Working Mother’s 100 Best Companies to work for, Working Mother Magazine, 2015
  • Zurich Insurance named one of the Top Companies for Executive Women, National Association for Female Executives, 2016
  • Outstanding program leadership for mature programs, Strategic Account Management Association, 2016
  • Zurich named one the best for hiring Veterans, Military Times, 2016
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

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