accesso Career Overview | Glassdoor

accesso Overview

Twyford, Berkshire, South East England, England (UK)
201 to 500 employees
2000
Company - Public (ACSO)
Information Technology
$50 to $100 million (USD) per year
accesso technology has been providing cutting edge queuing and ticketing solutions to major theme parks and attractions for over a decade. Our powerful and innovative solutions deliver breakthrough revenue generating technology for our clients around the ... Read more

Mission: Our Mission is to be the premier technology partner within the leisure, entertainment and cultural markets by providing innovative, secure commerce solutions backed by inspired people with a relentless commitment to service.

Company Updates

  • We invite you to meet the People of accesso! Read the full article below and stay tuned for additional updates.

    Hello. Meet accesso.

    Published on "A company has a name, but its people give it meaning." ~ Richard Pascale As the Recruiting Manager at , I talk to candidates ALL. DAY. LONG. The most common question by far is, "what do you love most about working there," and I can never give just one answer.

  • We invite you to meet the People of accesso! Read the full article below and stay tuned for additional updates.

    Hello. Meet accesso.

    Published on "A company has a name, but its people give it meaning." ~ Richard Pascale As the Recruiting Manager at , I talk to candidates ALL. DAY. LONG. The most common question by far is, "what do you love most about working there," and I can never give just one answer.

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accesso – Why Work For Us?


accesso believes technology has the power to redefine the guest experience. We’ve taken decades of experience in the global leisure, entertainment and cultural markets and developed innovative ticketing and queuing solutions that help our clients improve the guest experience and drive more revenue.

As part of the accesso team, you will work alongside dedicated professionals providing world-class service to our client partners through rapid-release software development, world-class client support and a commitment to innovation.

Life at accesso

Here at accesso, we work together to provide our clients and their guests with technology that empowers them to do more and enjoy more. From our agile development team to our dedicated client service specialists, every team member knows that their passion, integrity, commitment, teamwork and innovation are what drive our success.

Whether you join our team in sunny Florida, find a seat in our historic adobe office in New Mexico, settle in at our international headquarters in Twyford, UK or set up shop at one of our 7 other locations, you’ll be sure to feel right at home in our casual and friendly work spaces.

Each of our offices has its own fun perks and quirks. Enjoy the fully-stocked Java Café in Lake Mary, FL, and the occasional nerf gun battle. In Taos, keep warm in the cool winter months next to the office fireplace. In Fresno, CA, the foosball table is a fun way to take five with the team.


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Perks and Benefits

We do our best to make sure our employees are well taken care of by providing ample vacation days, flexible work schedules, a casual work environment and generous health benefits.

In addition, every employee has access to training tools to continue to learn and grow, and 8 hours per year of company-sponsored volunteering time to allow you to give back to your community.

accesso Reviews

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Steve Brown
18 Ratings
  • "accesso Siriusware - Fantastic company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at accesso full-time

    Pros

    The team. I cannot say enough good things about the people I work with. Everyone is approachable (even at the highest executive levels) and these are some of the best talents in the business.

    Benefits. I've had better health benefits (read: lower premiums higher coverage) at other employers, but the overall benefits package including PTO, 401K matching, telecommuting, annual bonuses, and several others is hard to beat.

    Work/life balance. Our management team is adamant that we maintain a good work/life balance. We can be flexible with our schedules as needed, are encouraged to turn off emails/calls after-hours, are not expected to put in unnecessarily long days/weeks, are given the option to make up days off in the instance we have to work on a weekend or holiday without using PTO, and are always encouraged to alert management to situations if we ever start to feel burnt out or need additional resources to save our sanity.

    Telecommuting. Not all of the accesso divisions offer this, but it is the foundation of how accesso Siriusware functions. I wasn't sure if I would be able to adapt to working from home full-time, but now I can't imagine going back to having a commute. It's not for everyone, and it can have its drawbacks (I find myself talking to my dog way too much). We have an annual get-together in Taos, NM every summer so we get the chance to see all of our teammates. It's always an entertaining week.

    Small company inside a bigger one. As a division of accesso, we gain access to things many smaller companies would not have. There are currently 6 divisions within the company, which means there are opportunities to move around or change career direction without leaving the parent company of accesso. Simultaneously, we operate largely as an independent entity so it still has the feel of a small/medium business rather than a large international one.

    Our clients. This might sound funny, but we actually have some pretty awesome clients. We service the entertainment/hospitality industry, and there are some great people working in those fields. Of course there are exceptions, but they are few and far between. Most of the accesso Siriusware Client Services team are former clients themselves, which I think speaks very highly of the Client/Vendor relationships we maintain.

    Cons

    Career growth within the division is limited primarily as a result of the division's size. If you work for a small/medium company, this is par for the course. The opportunities exist, but are less available than what you would see at a larger company.

    Lack of internal training materials. They are taking steps to address this, but there are some significant gaps in "learning how to do your job" type documentation or easy to understand documentation to learn how the software works if you have no prior experience with our systems.

    Lack of face-to-face meetings. This is the flip-side of telecommuting. I have found that decisions and reaching a consensus can take far longer as a result of communication being limited to emails, IMs, and phone calls. Sometimes locking a bunch of people in a room for 2 hours is far more effective. You also miss out on the more personal relationships that come with sitting down with someone or stopping by their desk to discuss an issue. To be clear, I wouldn't give up telecommuting any time soon, but there is a downside to it.

    We don't back-fill positions quickly. As with many small/medium companies, sometimes we find ourselves understaffed and back-filling positions is largely reliant on how the annual budget is shaping up.

See All 39 Reviews

accesso Photos

accesso photo of: ShoWare Team
accesso photo of: accesso won the Best Performing Company in Specialist Applications at the UK Megabuyte Forum Awards in London
accesso photo of: Passport leaders volunteer at Harvest Time International
accesso photo of: Our iValue winner from the Atlanta team!
accesso photo of: Siriusware Roundup 2016
accesso photo of: accesso Unites with Orlando
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accesso Interviews

Experience

Experience
14%
28%
57%

Getting an Interview

Getting an Interview
57%
28%
14%

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Client Services Manager Interview

    Anonymous Interview Candidate in Orlando, FL
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at accesso (Orlando, FL) in May 2017.

    Interview

    I was an employee referral and was emailed to set up a time to talk. The recruiter was late. After talking it was my turn to ask questions. She got very defensive when I brought up reviews on Glassdoor. That was a very big red flag for me. Would have been a great fit for the company. However no one ever called back. No word whatsoever. Pretty unprofessional of a company, especially as a employee referral.

    Interview Questions

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accesso Awards & Accolades

  • Queens Award for Enterprise: Innovation, Proactive Investors Worldwide, 2015
  • Best New Product Award(Revenue & Admission Control/ Wristband/ RFID Technology), International Association of Amusement Parks & Attractions, 2014

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