Working at athenahealth | Glassdoor

athenahealth Overview

Watertown, MA
5001 to 10000 employees
Company - Public (ATHN)
Health Care Services & Hospitals
$1 to $2 billion (USD) per year
Do you ever notice how challenging the healthcare system is to navigate? Ever wonder why one doctor doesn't communicate with another doctor? Ever notice that your physician spends more time on a computer than treating you, personally? Yeah, it is frustrating ... Read more

Mission: To be healthcare providers' most trusted service, helping them do well by doing the right thing.

athenahealth – Why Work For Us?

We're dynamic, mission-driven, and passionate. 

We have a 20-year history of hiring super ambitious, genuinely friendly, slightly weird, 'wicked' smart (we're headquarted in Boston) people. And now, our 5000+ strong team of athenistas, located in offices around the country and in India, are working diligently to unbreak a system that is inherently damaged.  

We know healthcare is broken because that's how athenahealth began. In 1997, co-founders Jonathan Bush and Todd Park ran a birthing center in California, where they found themselves inundated with paperwork, and spending the bulk of their time just trying to get paid, rather than actually helping patients deliver healthy babies.

When they couldn't find a solution to this burden (the paperwork, not the babies), they developed their own. The result: The cloud-based services now offered by athenahealth.  Boom.

Our vision was birthed at the birthing center, itself: to be the health information backbone for the entire nation.  So here we go! 

Making health care work as it should.

Health care is plagued with inefficiencies that can jeopardize quality care. Doctors spend mere minutes with patients, often separated by a computer screen, doctors spend more time checking payment status than your vital signs, and important health records are not shared between providers.  We strive to address that by enabling the easier flow of patient information, and taking on the administrative burden so the doctors don't have to. Our open technology platform supports further improvement by inviting disruptive innovation and encouraging partners to join in our mission. With inventive tools and services, everyone within healthcare can benefit.

Our People

We have the smartest, most ambitious, most driven employees, who genuinely enjoy each other.  We work tenaciously, we enjoy what we do, and we are redefining the concept of friendships at work.  Wait, fun at work?  Yep, it's possible.

Our Culture

We are teachers and learners who work tenaciously as a team to achieve true customer success. We have a culture of candor, and an innate obsession to alleviate the work and stress of our clients.

Our Work

We are creating easy-to-use, ultra-powerful, network-enabled tools that allow medical professionals to do what they do best – treat patients.  Our work matters; both to us, and to the nation.  Our work is challenging and inspiring, and scratches our 'do-good' itch.

Our Perks

We provide a collaborative workspace for humans (and often their canine companions), including frequent company meetings, wellness programs, competitive compensation, generous PTO, sabbaticals, a cool environment, and way more awesomeness.

undefinedHealth and Welfare Benefits

  • Medical Coverage: HMO, PPO and PPO High Deductible with HSA options available
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Accounts: Medical, Dependent Care, Transit and Parking
  • Employee Assistance Program
  • Voluntary Employee, Spouse and Child Life/AD&D Insurance
  • 100% Employer Paid Short-Term and Long-Term Disability
  • 401k Plan: Traditional and Roth options available with company match
  • Discounted Employee Stock Purchase Plan
  • Paid Maternity/Paternity/Adoption Leave
  • Back-up child care services
  • Generous Paid Time Off Policy
  • Sabbaticals
  • 10 Paid Company Holidays

Culture & Community

  • Four Employee Resource Groups: The athenaDiversity Council (focused on racial and ethnic diversity), The Gaythenistas (focused on LGBTQ inclusion), the Women's Leadership Forum (focused on women in leadership), and The athenaParents (focused on working parents)
  • Voluntary Clubs including Math Club, Tennis, Ultimate Frisbee, Skiing and Softball
  • Gaming and Wii Competitions
  • Hackathons
  • Annual May Bike Challenge
  • athenaGives, a corportate responsibility program focused on enriching the health of our communities, with multiple participation options
  • Service Offering Donation Opportunities
  • Trek Across Maine
  • Pumping rooms for new mothers
  • Trivia and pub nights
  • Healthy Onsite Cafe with subsidized salad bar, a pizza oven, and baristas
  • Company-wide Happy Hours
  • Bring your dog to work
  • athenaween (it's like Halloween, only better)
  • Talk Like a Pirate day (yes, that's a thing)
  • Free onsite chair massage
  • Free weekly yoga

Activities may vary by location.

Professional Development and Employee Recognition

  • Documented Role-Specific Competencies
  • Learning & Development opportunities include SQL, Excel, CPC, Sales, and soft skills training
  • Regular Manager Trainings
  • Career development training
  • Comprehensive New Hire Orientation and 90-day pulse checks
  • Annual Review includes Business and Developmental Goals
  • Awards to recognize teams or individuals who consistently demonstrate our core values

Corporate Citizenship

Corporate Responsibility has been baked into our DNA from the start. Here at athenahealth, we’ve always been focused on our health care providers, helping them do well by doing the right thing.

Our Corporate Responsibility program, athenaGives, goes above and beyond, working to improve the health of underserved, uninsured, and/or at-risk populations. We offer cash grants to innovative health nonprofits working in our local communities, support local nonprofits at which employees donate time, and maximize our social impact by leveraging our network enabled services beyond the traditional client base. We’re working across our networks and in our local communities to transform healthcare.

Additional Perks

  • Subsidized Gym Memberships
  • Back-up Child and Elder Care
  • Mortgage Discount
  • Zipcar and Rental Car Discounts
  • Referral Bonus Program

We our proud of our culture: a place where people genuinely enjoy the company of their colleagues, and where they are inspired to be a better version of themselves everyday. We have too many “top workplace” awards to list (but, we'll try).

We believe in face time with leaders: frequent company meetings (live streamed to every office), regular conversations with the CEO, lunch dates with the executive team, beers with the senior leaders, and more

We invest in our people: through development opportunities, learning, sabbaticals, perks, community groups, activities, employee resource groups, digital display screens, an employee experience team, and more

We actually like each other: we have friends at work, we love our company events, our hallmark “athen-o-ween” gives us the opportunity to dress up and show off our children at work, and it's normal to see athenistas having conversations (personal and professional) at our barista station, when volunteering, and even at our desks

We foster entrepreneurship: it’s how we were founded and how we grow; we value ideas and innovation from our employees

athenahealth Reviews

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athenahealth Chairman, President, and CEO Jonathan S. Bush
Jonathan S. Bush
547 Ratings
  • Featured Review

    Helpful (9)

    "Wouldn't work anywhere else!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than 10 years)


    Amazing mission, great growth opportunities and people that challenge you and become lifelong friends.


    Tough few months saying goodbye to some good people, but ultimately was the right thing to do for the business.

    Advice to Management

    Get back to focusing on our services and advancing there. While platform is important, satisfying the clients/prospects will have huge revenue impacts that will allow us to make the platform changes. Get back to the roots of listening the clients, evaluating their challenges, and fixing them with our services. That's where athena used to shine.

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athenahealth Photos

athenahealth photo of: 311 building
athenahealth photo of: Nook in development area
athenahealth photo of: Sales area
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athenahealth Interviews



Getting an Interview

Getting an Interview





    Customer Success Manager Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview


    I applied through an employee referral. I interviewed at athenahealth.


    Contacted by HR and had a phone interview. Then phone interview with hiring manager- she was excellent. After that I flew up to the HQ and met with 4 people, 1 by phone. The HR person I was expecting called out sick so I was a little thrown being greeted by someone else. Everyone I interviewed with asked similar questions. They were all friendly and smart. I thought it went well but they told me they were looking for candidates with more Athena experience.

    Interview Questions

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athenahealth Awards & Accolades

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