Working at ePerformax Contact Centers & BPO | Glassdoor

ePerformax Contact Centers & BPO Overview

Manila, Manila (Philippines)
5001 to 10000 employees
2002
Company - Private
Advertising & Marketing
$50 to $100 million (USD) per year
ePerformax Contact Centers & BPO is a Philippine company founded in 2002 in partnership with Transnational Diversified Group. With locations in Manila, Cebu and Roxas City, we provide customer service, email, chat, messaging, and social media support to ... Read more

Mission: At ePerformax we P.E.R.F.O.R.M. with Passion, Empowerment, Resourcefulness, Flexibility, Results-Orientation, and Motivation to provide the “best-in-class” customer service!

Company Updates

  • "Before #ePerformax, I was a totally different person full of fear and failure. I never thought that 5 years later, I would have such an amazing career doing what I love doing. I feel very blessed that fate brought me to ePerformax, which I now call my family."

    Isn’t it about time you joined a company that you can call family. Apply today.

  • Celebrating Family Day at #ePerformax Roxas with good food, music and company.

    #WorkLifeBalance

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ePerformax Contact Centers & BPO – Why Work For Us?


We are not the biggest, but we are the best. We will never be the biggest contact center. Instead, we are committed to be the best partner in the world for our clients and our employees. We are particular about our clients, because we want to build partnerships with companies that share our commitment to excellence. We’re also particular about the employees we hire, because we all have to be partners in achieving our goal to be the best performing team. 

We have the kind of company history and stability that will make your parents proud. We have been in the Philippines since 2002. We are a Philippine company. Two of our major clients have been with us for more than 10 years (while the typical BPO has clients for three years or less). This means we have a lot of stability and are continuing to grow (when other contact centers are downsizing). We have the reputation for being an agile, innovative, high-performance company our clients can rely on to take great care of their customers. And our employees have a reputation for being the best of the best. 

We don’t have call center reps working at ePerformax. Our clients have advanced self-service options for their customers, so our team is responsible for handling the more complex customer situations. That requires a higher level of knowledge, skill, and sophistication. We hire people who have the aptitude to excel as a Customer Support Consultant. After all, you have a higher-level education and we want to help you put that to good use.

When you join ePerformax, you’re joining a family of high performers who are #ePPROUD to be part of the best place to work in the Philippines. What makes us PROUD is that we: 

  • Offer a Positive work environment where everyone can perform at the highest levels, yet still have a space to chill, hang out, and have fun with friends.
  • Are Recognized as the best (not the biggest) contact center in the Philippines for our select group of widely recognized Fortune 500 clients.
  • Provide Opportunities to get involved through our Fan Club, Hobby Clubs and company-wide activities and events.
  • Have a Unique culture for performing with our pay-for-performance bonuses, extensive communication and leadership training, and the goal to promote over 95% of our management from within.
  • Foster Diversity and a spirit of teamwork. We realize people bring different skills and views to the table and ensure everyone’s ideas are heard. This improves morale, promotes positivity, and creates a true feeling of acceptance. 

“ePerformax is special because they saw my potential as a trainer, which led me to my passion. Today, as a Global Communications Training Manager, I have the opportunity to make sure all of our trainees have the support and reinforcement they need to be successful. I live my passion every day! I’ve been #ePPROUD for 15 years!”

We’re a family. We’re a group of individuals who share a common vision and genuinely love, trust, care about, and look out for each other. Most of us spend a good portion of our time with our co-workers who have a significant influence on our lives. As a result, we make sure we hire people who share our vision and contribute to our collective success. 

Our Employee Community Center is like a private social club. At each of our locations, we have one floor with a dedicated Employee Community Center where you can recharge, grab a bite to eat, take a rest, enjoy a free juice or coffee, join an activity like karaoke, and spend time with friends. 

Our Concierge Services make life a little easier.  We know working at night can be a challenge for getting things done during the day, so we have a full-time Concierge team available at our Employee Community Space to help you get things done. They’re there to help you with things like paying your bills, having your laundry done, finding an apartment, getting dinner reservations, or even finding childcare. What’s more, we have trained staff to provide counseling and help you talk through any problems getting in the way of your success. To put it simply, our Concierge is there to make your life as effortless as possible. 

We have the kind of fun that brings out your personal best. Our Hobby Clubs give you a chance to dabble in or fully engage in hobbies such as singing, dancing, photography, gaming, cooking, and competitive sports. If you have a hobby, there is most likely a club you can join. If not, we can certainly start one. At ePerformax, we want to nurture both the professional and personal side of your development and make sure there is something for everyone.

We have a culture of continuous growth and development. We are committed to helping you maximize your potential. Unlike other companies, we have dedicated coaches who are responsible for facilitating your performance and development every month. This ensures you do not have to put your learning and growth on hold when things get really busy. The coaches only have one job and that is to develop your talents. 

We promote homegrown talent. The biggest advantage of working for ePerformax, and what really sets us apart from other call centers, is the investment we make in our people. We believe our people are our biggest asset and the key to our success. Our goal is to promote over 95% of our management team from within the company, and we provide comprehensive leadership and management training to help you realize your aspirations. 

Our leadership training prepares you for success. Our management training is designed to build individual leadership competency by helping you leverage emotional intelligence, self-awareness, and conscious communication skills in your various roles and responsibilities. Our Leadership Evolution & Advancement Program (L.E.A.P.), which you can apply for as soon as you complete your initial Global Communications Training, will give you access to the training you need to take the next step in your career to becoming a successful leader at ePerformax. With effective global English communication knowledge, skills, and confidence, there is no limit to what you can achieve. 

“What I love about ePerformax is that, not only have I become a better communicator, but I have grown my career through the Leadership Evolution & Advancement Program. Today, as a Global Communications Trainer, I’ve come full circle, and I’m now helping new trainees improve and enhance their global English communications. I’ve been #ePPROUD for five years!”

If you're a top performing call center professional or want to be one, now is the time to get a career that leverages and rewards your knowledge, skills, and experience. At ePerformax, you can be part of a growing and prestigious company working with Fortune 500 companies. When you combine that with the benefits we offer, you'll be inspired to make the very most of your career. Here’s what you’ll get at ePerformax:

  • Excellent base pay compensation
  • Daily meal and transportation allowance
  • Attendance bonus
  • Performance bonus (not commission based)
  • 20% night differential
  • Free Smart phone with monthly postpaid plan
  • HMO benefits
  • Career advancement opportunities and leadership training 

Since 2002, ePerformax has been outperforming other contact centers in the Philippines and setting the standard for customer service excellence. Isn't it time you became part of our growing family? 

Apply today at one of our convenient locations in Manila, Cebu, Roxas City, or Tacloban. You can also apply through our website at www.eperformax.com. 

MANILA
ePerformax Career Café
8AM - 8PM Monday – Friday
ePerformax – Scape Building Ground Floor
Macapagal Ave. corner Pearl Drive
San Rafael, Pasay City
+63999.886.6215

MANILA
ePerformax Career Café2GO
10AM - 9PM Monday – Friday
SM City Bacoor – ground floor, east wing in front of Starbucks
Tirona Highway
Bacoor, Cavite

CEBU
ePerformax Career Café
9AM - 5PM Monday – Friday
JY Square Mall Ground Floor
Salinas Drive
Lahug, Cebu City
+63928.559.9805

CEBU
ePerformax Career Café2GO
10AM - 4:30PM Monday – Friday
Ayala Center Cebu – 3rd Floor Rotunda (near McDonald's and across from Digital Hub)
Cebu Business Park
Cardinal Rosales Avenue, Cebu

ROXAS
ePerformax Career Café
9AM - 6PM Monday – Friday
ePERFORMAX CENTER
Sacred Heart of Jesus Blvd.
Pueblo de Panay TechnoPark
Roxas City, Capiz
+63998.965.4166 Smart
+63906.376.1886 Globe

TACLOBAN/LEYTE
ePerformax Career Café & Training Center
9AM – 6PM Monday – Friday
Leyte Normal University
Independencia Street
Tacloban City, Leyte
+63998.963.8492 Smart
+63905.262.5079 Globe

ePerformax Contact Centers & BPO Reviews

3.6
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
ePerformax Contact Centers & BPO President Teresa Hartsaw
Teresa Hartsaw
39 Ratings
  • "Keep up the good work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Communications Trainer
    Former Employee - Global Communications Trainer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ePerformax Contact Centers & BPO full-time (More than 8 years)

    Pros

    Good training, great culture and amazing people.

    Cons

    none that I can think of

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ePerformax Contact Centers & BPO Photos

ePerformax Contact Centers & BPO photo of: Red and Black Ball 2018
ePerformax Contact Centers & BPO photo of: Red and Black Ball 2018
ePerformax Contact Centers & BPO photo of: Red and Black Ball 2018
ePerformax Contact Centers & BPO photo of: Red and Black Ball 2018
ePerformax Contact Centers & BPO photo of: Red and Black Ball 2018
ePerformax Contact Centers & BPO photo of: Red and Black Ball 2018
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ePerformax Contact Centers & BPO Interviews

Experience

Experience
90%
10%
0%

Getting an Interview

Getting an Interview
57%
16%
11%
11
5

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (36)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at ePerformax Contact Centers & BPO in February 2011.

    Interview

    Good

    Interview Questions

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ePerformax Contact Centers & BPO Awards & Accolades

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