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first direct Overview

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Leeds, England (UK)
1001 to 5000 employees
1989
Company - Private
Banks & Credit Unions
Unknown / Non-Applicable per year
Unknown
first direct was the first telephone bank when it launched on 1 October 1989. Operating 24/7/365 - it has not closed its doors since. The bank also provides internet banking and text message banking.

Despite having no branches first direct is well known for ... Read more

first direct Reviews

3.5
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Recommend to a friend
Approve of CEO
first direct Head Joseph Gordon
Joseph Gordon
5 Ratings
  • "Long hours but friendly staff"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at first direct part-time

    Pros

    Bosses were mostly understanding, lots of offers for transport, and the work itself was fairly easy, mostly prepared well for it by the training

    Cons

    Long and uneven hours, you were expected to work regardless of personal life, unclear when and how these hours were assigned so hard to plan around

    Advice to Management

    Be more upfront about work hours, give more notice when assigning these things to your employees. Great training scheme.

See All 37 Reviews

first direct Photos

first direct photo of: Our Team
first direct photo of: Our Team
first direct photo of: Our Team
first direct photo of: Our Team
first direct photo of: First Direct (Photo thanks to Flickr user first direct, Some Rights Reserved)
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first direct Interviews

Experience

Experience
62%
23%
15%

Getting an Interview

Getting an Interview
96%
4%

Difficulty

3.4
Average

Difficulty

Hard
Average
Easy
  1.  

    Mortgage Associate Interview

    Anonymous Interview Candidate in Leeds, England (UK)
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at first direct (Leeds, England (UK)) in November 2016.

    Interview

    Applied online then had a telephone interview. Asked competency questions and then got invited to an assesment day. Went to their offices and took part in a call simulation.
    Was offered job but hours were until midnight so didnt accept.

    Interview Questions

    • Describe a time when you went above and beyond to display customer service   Answer Question
See All 26 Interviews

first direct Awards & Accolades

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