Working at iHerb | Glassdoor

iHerb Overview

www.iherb.com
Irvine, CA
501 to 1000 employees
1996
Company - Private
Retail
$500 million to $1 billion (USD) per year
iHerb sells nutritional supplements and other healthy products both domestically and internationally. A rapidly-expanding business, iHerb carries one of the largest selections of high quality nutritional products in the world.
Since 1996, iHerb has striven to enhance ... Read more

Mission: Providing the best overall value for natural products through "e-simplicity".

Company Updates

  • Recently iHerb team members turned up to support the Susan G. Komen Race for the Cure! The total amount raised by team members was $3,645.58. With the company match, we were able to donate a total of $7,291.16 to the Susan Komen Foundation to help fight breast cancer. Good going folks!

  • Yoga at iHerb: Earlier this year, our employer brought in Yoga teachers at two locations in Southern California to teach classes. We are already seeing benefits such as stress relief, pain reduction and increased flexibility.

See All See All

iHerb Video

Provided by employer [?]

Loading...

iHerb – Why Work For Us?


About iHerb

iHerb sells nutritional supplements and other healthy products both domestically and internationally. A rapidly-expanding business, iHerb carries one of the largest selections of high-quality nutritional products in the world.

Since 1996, iHerb has striven to enhance your online shopping experience. Initially, our company promoted the benefits of the herb St. John's Wort; hence the name: iHerb. We believe iHerb offers the best overall value for healthy products anywhere.

Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations by loyal, satisfied customers. 

With our advanced e-commerce platform, plus two state-of-the-art warehouses in California and Kentucky, you'll find features such as speedy reordering and up-to-the-minute stock information -- including product expirations dates. Plus, you can browse more than 35,000 products made by more than 1000 well-known, respected brands.

iHerb has also been certified by NSF International as a Good Manufacturing Practices facility.

undefined

INSURANCE BENEFITS

iHerb employees enjoy insurance coverage that addresses key benefit areas:

Health, Dental & Vision Care: Presently, iHerb pays 75% of the health, dental & vision insurance benefit cost for both the individual and their immediate family. Employees become eligible for insurance benefits on the first of the month following their hire date. Insurance benefits and the amount of their coverage varies by location.

Company paid Term Life Insurance policy ($50,000) with AD&D as a rider

Voluntary Life (for employee, spouse and children)

Accidental Death & Dismemberment (AD&D) rider on all Voluntary Life products

Short and Long-Term Disability

Flexible Spending Account (for covered dependent care and medical expenses)

Colonial Supplemental Benefits

RETIREMENT BENEFITS

iHerb offers two benefits to aid in supporting the retirement needs of its employees.

Safe Harbor 401(k): Employees are eligible to participate first of the month following their hire date. iHerb matches 100% of the first 4% of the employee's contribution. All matching contributions are immediately 100% vested.

Profit Sharing Plan: All employees are eligible for profit sharing after one year of service with iHerb and vesting occurs over a six-year period. The profit sharing plan contributions are made at the discretion of the company.

Introduce iHerb to Others and Help Great Causes

iHerb believes in the value of helping others, especially through charitable giving. Since 2010, iHerb has supported numerous charitable organizations. Now 5 years later, iHerb is expanding our charitable giving with a new program where customers can help.

Beginning in 2015 for every first-time customer that is attributable to a charitable organization below, iHerb will donate $10. All you need to do is decide which cause you want iHerb to donate to and forward the highlighted yellow link to people you know.

Copy and paste one of highlighted yellow links below and email it to as many people you wish, or post it to your Facebook, Twitter, or other social media accounts. When you share these links, first-time customers will save $5-10 on their first order with iHerb.

undefined

Our Story, Our Vision

Our vision is to be the dominant health and wellness brand globally and to provide the best value for natural products. Since 1996, iHerb has been on a mission to provide the best overall value for healthy products to our customers. We've done this by using our advanced e-commerce platform, plus two state-of-the-art warehouses in California and Kentucky, to ensure our customers receive the best quality, price and convenience!

 
 

iHerb Reviews

3.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Reza Faraee
23 Ratings
  • Featured Review

    Helpful (3)

    "Exciting Outlook - Growth and Continuous Improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front End Developer in Irvine, CA
    Current Employee - Front End Developer in Irvine, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at iHerb full-time (Less than a year)

    Pros

    I have seen a lot of positive change in the 6 months that I've been at iHerb. To be honest, I was unsure about joining after reading past Glassdoor reviews - but my experience has only been positive and I'm really happy that I joined the team. I definitely recommend iHerb as a place to work to my professional network, and I've already referred people that I think would be a great fit.

    1) The team is great! I enjoy being around them, learning from them, and being challenged by them. I'm given a lot of autonomy, but able to get help from senior developers when I'm stuck.

    2) Our E-comm platform has seen amazing changes in UI and UX, and I'm really proud to be a part of this team building the iHerb platform.

    3) Both the codebase and development processes have been cleaned up and streamlined a lot. The company was established in 1996 so there is definitely still technical debt and legacy code that needs cleaning up, but even in the past 6 months there have been great initiatives to decouple services, modularize our platform, automate tasks, etc. It's resulted in improved stability and better automated tests that has taken a lot of the pain out of publishing our code.

    4) The work is challenging and fulfilling. From week one I was encouraged to ship code. The teams are organized into agile cross-functional units and I'm always excited to see my code ship. I love that I am able to make direct and significant contributions on the platform's user experience and performance.

    5) "Move fast with stable infrastructure". Not to be cliche, but we move fast and ship code daily. I can tell that there is an effort to keep our development cycle agile.

    6) The team is growing. I feel the improved structure of our codebase and product teams has also provided a clearer vision of how our team needs to grow to support the business. There have been several new hires even in the past few months. We also recently moved into a cool new building that has really nice facilities like an on-site gym, ping-pong tables and an arcade room, an outside courtyard with BBQ pits, and a sand volleyball court. There are also free coffee machines and snacks / fruit in the break areas.

    7) The company is growing. We are continuing to launch new languages to reach new customers globally. I'm really impressed with the changes that have been implemented in the past 6 months and I'm genuinely excited to see the international and local growth of iHerb's platform.

    8) Lots of diversity. Our colleagues are from all around the world and this is probably the most diverse company that I've worked at so far. There are colleagues from England, Canada, Russia, Australia, Hong Kong, Taiwan, Korea, just to name a few.

    9) Great team culture. At the end of every month we have a casual 'team gathering' where we will celebrate birthdays, work-anniversaries, and usually will have a light hearted team game with a gift-card raffle. There are some special snacks / boutique ice creams / etc etc that are ordered in, or we'll gather for a BBQ once in a while during the summer.

    10) Work-life balance is great. We don't take work home (unless you want to, I guess) and I've only had to stay past 6:00pm once to support an emergency fix, but people are usually out of the office before then.

    11) Other cool perks: Yoga classes Tuesday / Thursdays. Circuit Training Monday / Wednesdays. The building complex management also organizes some fun things every now and then: Food Trucks on certain days of the week and a Farmers Market organized in the courtyard every so often.

    Cons

    We're a .NET shop and jQuery is the main Front End library used. It's not a sexy tech stack (React/Angular/Ember/etc are all the rage now, right?) so it's up to yourself to stay abreast with the industry. But despite that minor con, we're building some cool stuff to support our customers.

    Advice to Management

    Keep it up! Excited to see where the company will go.

See All 57 Reviews

iHerb Interviews

Interview Experience

Interview Experience
64%
20%
16%

Getting an Interview

Getting an Interview
44%
28%
8%
8
4
4
4

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Software Developer Interview

    Anonymous Interview Candidate in Irvine, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at iHerb (Irvine, CA).

    Interview

    I recently applied for a job at iHerb. It started out great, an in-house recruiter called me and after a quick phone screen we set up a in person interview shortly afterwards.

    I went in for the interview during my lunch break and the recruiter toured me through the facilities before the actual interview. He said that they 'moved fast' and were going to respond within two days whether I had made it through or not.

    The interview was a panel of interviewers asking book knowledge questions and white-boarding. They first asked me about the nature of my job, what I do, what I develop with, what types of technology I'm using, can I give examples of how I use them, etc etc. First part went well.

    Then one of the interviewers sat and read book knowledge questions off of his laptop (i.e. 'what are the three defining characteristics of OOP?'). It seemed a little strange that they expected me to have dry fact answers to questions that they couldn't go through the trouble of dry fact remembering. Additionally, most developers don't usually go off of book knowledge (I just asked our Lead Dev what the three defining characteristics of OOP are and he shrugged). I've asked around a lot, and barring intro-level developer positions, most of the higher level interviews don't involve term definitions. Second part of the interview felt unprepared, and it felt like the panel member was doing his best to make a good show to the other panel members.

    Third part involved algorithms, which was incredibly enjoyable. I was given questions that were a little out of my range, but it happens a lot at interviews, in order to see how the interviewee works and thinks through problems under pressure situations (like an interview, go figure). Two of the panel members actively discussed ideas and thoughts with me on efficiency, data structures, different types of loops, etc. Third guy who read the book questions off his laptop? Silent. Most interviewers forget that an interview works both ways.

    Interview over. They shook my hand and thanked me for coming out.

    It's been near two weeks since then and I haven't heard a peep out of the recruiter. Promises or not, an in-person interview usually warrants some sort of feedback. The interviewee took time to be seriously considered for a job. I sent follow up emails to the recruiter with hardly a reply back. They already backed out on their promise to return feedback, seemed ill-prepared for an interview (at least 1/3 of them), and have left me dangling after having given them an hour of my time, and more of preparation.

    This is my first interview review. I'm now considering two job offers in the area after having gone through close to ten in person interviews. This is the only place that has stone walled me without reply. Fair warning when you apply.

    Interview Questions

    • What are the three defining characteristics of OOP? (filling out a mandatory input)   Answer Question
See All 25 Interviews

iHerb Awards & Accolades

  • Elite Seal, Stella Service, 2015
  • Trusted Store, Google, 2014
  • Good Manufacturing Practice, NSF International, 2014
  • Top Rated Online Supplement Retailer, ConsumerLab, 2013
  • Best International Business Mobile Website, The Web Marketing Association, 2013
See More

Work at iHerb? Share Your Experiences

iHerb
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or