iHerb Careers | Glassdoor

iHerb Overview

Irvine, CA
1001 to 5000 employees
1996
Company - Private
Retail
$500 million to $1 billion (USD) per year
iHerb sells nutritional supplements and other healthy products both domestically and internationally. A rapidly-expanding business, iHerb carries one of the largest selections of high quality nutritional products in the world.
Since 1996, iHerb has striven to enhance ... Read more

Mission: Providing the best overall value for natural products through "e-simplicity".

Company Updates

  • iHerb was presented "Sincere Appreciation of Your Support" award for raising a total of $8,392.60 at this year's March walk. In addition, since iHerb raised over $5,000, we were granted sponsorship to a family room at the Ronald McDonald house. The House is located across the street from the Loma Linda Medical Center.-

  • iHerb sponsored a total of 14 girls and boys (children of Ops and Admin Parents) who attended Camp Einstein! The children had an opportunity to be involved in Science, Technology and Engineering. The camping experience included a field trip to Lake Gregory with kayaking, swimming and enjoying sleeping in Teepees. The kids were provided the opportunity to develop social skills and teamwork with canoeing, archery, and various projects.

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iHerb Video

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iHerb – Why Work For Us?


About iHerb

iHerb sells nutritional supplements and other healthy products both domestically and internationally. A rapidly-expanding business, iHerb carries one of the largest selections of high-quality nutritional products in the world.

Since 1996, iHerb has striven to enhance your online shopping experience. Initially, our company promoted the benefits of the herb St. John's Wort; hence the name: iHerb. We believe iHerb offers the best overall value for healthy products anywhere.

Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations by loyal, satisfied customers. 

With our advanced e-commerce platform, plus two state-of-the-art warehouses in California and Kentucky, you'll find features such as speedy reordering and up-to-the-minute stock information -- including product expirations dates. Plus, you can browse more than 35,000 products made by more than 1000 well-known, respected brands.

iHerb has also been certified by NSF International as a Good Manufacturing Practices facility.

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INSURANCE BENEFITS

iHerb employees enjoy insurance coverage that addresses key benefit areas:

Health, Dental & Vision Care: Presently, iHerb pays 75% of the health, dental & vision insurance benefit cost for both the individual and their immediate family. Employees become eligible for insurance benefits on the first of the month following their hire date. Insurance benefits and the amount of their coverage varies by location.

Company paid Term Life Insurance policy ($50,000) with AD&D as a rider

Voluntary Life (for employee, spouse and children)

Accidental Death & Dismemberment (AD&D) rider on all Voluntary Life products

Short and Long-Term Disability

Flexible Spending Account (for covered dependent care and medical expenses)

Colonial Supplemental Benefits

RETIREMENT BENEFITS

iHerb offers two benefits to aid in supporting the retirement needs of its employees.

Safe Harbor 401(k): Employees are eligible to participate first of the month following their hire date. iHerb matches 100% of the first 4% of the employee's contribution. All matching contributions are immediately 100% vested.

Profit Sharing Plan: All employees are eligible for profit sharing after one year of service with iHerb and vesting occurs over a six-year period. The profit sharing plan contributions are made at the discretion of the company.

Introduce iHerb to Others and Help Great Causes

iHerb believes in the value of helping others, especially through charitable giving. Since 2010, iHerb has supported numerous charitable organizations. Now 5 years later, iHerb is expanding our charitable giving with a new program where customers can help.

Beginning in 2015 for every first-time customer that is attributable to a charitable organization below, iHerb will donate $10. All you need to do is decide which cause you want iHerb to donate to and forward the highlighted yellow link to people you know.

Copy and paste one of highlighted yellow links below and email it to as many people you wish, or post it to your Facebook, Twitter, or other social media accounts. When you share these links, first-time customers will save $5-10 on their first order with iHerb.

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Our Story, Our Vision

Our vision is to be the dominant health and wellness brand globally and to provide the best value for natural products. Since 1996, iHerb has been on a mission to provide the best overall value for healthy products to our customers. We've done this by using our advanced e-commerce platform, plus two state-of-the-art warehouses in California and Kentucky, to ensure our customers receive the best quality, price, and convenience!

Nationwide Team Member Opinion Survey
 
As if one would need more reasons as to why they should work with us; iHerb recently partnered with a third party vendor to gather feedback from Team Members about the company, their job, teams, and supervisors. Check out the results:
 
 
 
 
 

iHerb Reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Reza Faraee
46 Ratings
  • "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pasadena, CA
    Current Employee - Customer Service Representative in Pasadena, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iHerb full-time (More than a year)

    Pros

    -Very diverse and supportive team
    -Empowerment allows you to really help customer and address all their issues
    - Great starting point for your career in Iherb.
    - New director is incredible. Your concerns will be heard. He creates exciting environment and he is very accessible, that's what middle management in other departments is lacking.
    - Management in this team is the best. They're very professional. If you have any questions they'll go extra mile to answer them.
    - Team members are treating each other with respect and always ready to help, it creates very friendly atmosphere. It's more about finding solutions and facing problems than looking for someone to blame.
    -Loyalty to the department and to the company is unbeatable.
    -Our CEO is the best!

    Cons

    None I can think of right now

    Advice to Management

    Please keep it up! And try to listen to your employees (like customer service mgmt is doing).

See All 85 Reviews

iHerb Photos

iHerb photo of: iHerb
iHerb photo of: holiday toy drive
iHerb photo of: indoor office
iHerb photo of: tech bowling
iHerb photo of: Corner of office
iHerb photo of: celebration for Independence Day
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iHerb Interviews

Experience

Experience
61%
13%
25%

Getting an Interview

Getting an Interview
50%
25%
8%
5
5
2
2

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Scientist Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at iHerb.

    Interview

    Seemed like a bunch of them were just going through the motions and asked me irrelevant questions. Perhaps they had already decided who to hire? Nice office, I suppose. Could probably use more of the color green.

See All 36 Interviews

iHerb Awards & Accolades

  • Elite Seal, Stella Service, 2015
  • Trusted Store, Google, 2014
  • Good Manufacturing Practice, NSF International, 2014
  • Top Rated Online Supplement Retailer, ConsumerLab, 2013
  • Best International Business Mobile Website, The Web Marketing Association, 2013
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Work at iHerb? Share Your Experiences

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