Working at iHerb | Glassdoor

iHerb Overview

Perris, CA
1001 to 5000 employees
1996
Company - Private
Drug & Health Stores
$1 to $2 billion (USD) per year
iHerb sells nutritional supplements and other healthy products both domestically and internationally. A rapidly-expanding business, iHerb carries one of the largest selections of high quality nutritional products in the world.
Since 1996, iHerb has striven to enhance ... Read more

Mission: Providing the best overall value for natural products through "e-simplicity".

Company Updates

  • Our Irvine office hosted their annual summer BBQ, held at Mason Park in Irvine. Lunch and dessert was catered! There were lots of games and prizes for all that participated: Sumo wrestling, bubble balls, soccer, water balloons etc - It was a fun break for our Irvine Team!

  • iHerb hosted our Perris, Ca. western themed summer luncheon! Our managers participated from all departments and volunteered for our dunk tank where we raised $402 for Susan G Komen! In addition, we had our annual salsa contest!

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iHerb Video

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iHerb – Why Work For Us?


About iHerb

iHerb sells nutritional supplements and other healthy products both domestically and internationally. A rapidly-expanding business, iHerb carries one of the largest selections of high-quality nutritional products in the world.

Since 1996, iHerb has striven to enhance your online shopping experience. Initially, our company promoted the benefits of the herb St. John's Wort; hence the name: iHerb. We believe iHerb offers the best overall value for healthy products anywhere.

Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations by loyal, satisfied customers. 

With our advanced e-commerce platform, plus two state-of-the-art warehouses in California and Kentucky, you'll find features such as speedy reordering and up-to-the-minute stock information -- including product expirations dates. Plus, you can browse more than 35,000 products made by more than 1000 well-known, respected brands.

iHerb has also been certified by NSF International as a Good Manufacturing Practices facility.

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INSURANCE BENEFITS

iHerb employees enjoy insurance coverage that addresses key benefit areas:

Health, Dental & Vision Care: Presently, iHerb pays 75% of the health, dental & vision insurance benefit cost for both the individual and their immediate family. Employees become eligible for insurance benefits on the first of the month following their hire date. Insurance benefits and the amount of their coverage varies by location.

Company paid Term Life Insurance policy ($50,000) with AD&D as a rider

Voluntary Life (for employee, spouse and children)

Accidental Death & Dismemberment (AD&D) rider on all Voluntary Life products

Short and Long-Term Disability

Flexible Spending Account (for covered dependent care and medical expenses)

Colonial Supplemental Benefits

RETIREMENT BENEFITS

iHerb offers two benefits to aid in supporting the retirement needs of its employees.

Safe Harbor 401(k): Employees are eligible to participate first of the month following their hire date. iHerb matches 100% of the first 4% of the employee's contribution. All matching contributions are immediately 100% vested.

Profit Sharing Plan: All employees are eligible for profit sharing after one year of service with iHerb and vesting occurs over a six-year period. The profit sharing plan contributions are made at the discretion of the company.

Introduce iHerb to Others and Help Great Causes

iHerb believes in the value of helping others, especially through charitable giving. Since 2010, iHerb has supported numerous charitable organizations. Now 5 years later, iHerb is expanding our charitable giving with a new program where customers can help.

Beginning in 2015 for every first-time customer that is attributable to a charitable organization below, iHerb will donate $10. All you need to do is decide which cause you want iHerb to donate to and forward the highlighted yellow link to people you know.

Copy and paste one of highlighted yellow links below and email it to as many people you wish, or post it to your Facebook, Twitter, or other social media accounts. When you share these links, first-time customers will save $5-10 on their first order with iHerb.

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Our Story, Our Vision

Our vision is to be the dominant health and wellness brand globally and to provide the best value for natural products. Since 1996, iHerb has been on a mission to provide the best overall value for healthy products to our customers. We've done this by using our advanced e-commerce platform, plus two state-of-the-art warehouses in California and Kentucky, to ensure our customers receive the best quality, price, and convenience!

Nationwide Team Member Opinion Survey
 
As if one would need more reasons as to why they should work with us; iHerb recently partnered with a third party vendor to gather feedback from Team Members about the company, their job, teams, and supervisors. Check out the results:
 
 
 
 
 

iHerb Reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Reza Faraee
85 Ratings
  • Helpful (1)

    "Amazing company if you are a top performer."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Irvine, CA
    Current Employee - Product Manager in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iHerb full-time (More than a year)

    Pros

    IT as a whole- Fast career growth, super smart people, very little red tape, rapid development cycles, great office space and perks.

    PMO team in Irvine- Being a part of the PMO team in Irvine is challenging and deeply satisfying. True product professionals can thrive in an environment like this where they are right in the center of business, technology and customers.

    I’ve read some negative reviews of the company and believe it’s partially rooted in the rapid growth the company is experiencing. It’s a strategy choice to focus on speed and flexibility and sometimes that is very uncomfortable for people. For others, this means you can learn about your domain and grow in your career at a much faster pace than anywhere else. It also means you can pave your way and offer to make substantial contributions that will benefit the company and you. Nobody sits around talking about budgets, committees, or soul sucking waterfall project plans. The best part is the people, being surrounded by smart, funny and mostly humble co-workers makes it so you look forward to coming in even when it’s going to be a tough day. I highly recommend working for iHerb in the Irvine office and am grateful to co-workers and management for creating this place to be a part of.

    Cons

    You often can’t find any quiet time to do deeper thinking work. Undo the conference room renaming. More outside meetings. ;)

    Advice to Management

    Improve interviewing practices to make sure our outsides looks as awesome as we are on the inside.

See All 143 Reviews

iHerb Photos

iHerb photo of: iHerb
iHerb photo of: holiday toy drive
iHerb photo of: indoor office
iHerb photo of: tech bowling
iHerb photo of: Corner of office
iHerb photo of: celebration for Independence Day
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iHerb Interviews

Experience

Experience
57%
16%
27%

Getting an Interview

Getting an Interview
56%
22%
9%
6
3
3
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (11)  

    Agile Project Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at iHerb.

    Interview

    Horrible! The communication was absolutely horrible with the recruiter at iHerb. I received an email asking to set up a phone screening, and quickly e-mailed back my availability. 2 days later...no response. So, I followed up. We set up a time for the following week during my lunch and no call. I gave him 15 min before sending him an e-mail and following up about our phone call. He responds about 10 min later saying he forgot to send out a calendar invite and asked if I'd be available later that day. At this point, my entire image of iHerb was tarnished. Taking the higher road I agreed to the later phone call and was told I'd hear back from him either the next day or the day after that. Well, it's been 5 days now and no word. Who in their right mind would want to work for a company so disorganized that they can't even make it to their own agreed upon interviews. Definitely was a blessing in disguise.

    Interview Questions

See All 74 Interviews

iHerb Awards & Accolades

  • Top Rated Online Supplement Retailer, ConsumerLab, 2013
  • Best International Business Mobile Website, The Web Marketing Association, 2013
  • Trusted Store, Google, 2014
  • Elite Seal, Stella Service, 2015
  • Good Manufacturing Practice, NSF International, 2014
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Work at iHerb? Share Your Experiences

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