Working at iHerb | Glassdoor

iHerb Overview

Perris, CA
1001 to 5000 employees
1996
Company - Private
Drug & Health Stores
$1 to $2 billion (USD) per year
iHerb sells nutritional supplements and other healthy products both domestically and internationally. A rapidly-expanding business, iHerb carries one of the largest selections of high quality nutritional products in the world.
Since 1996, iHerb has striven to enhance ... Read more

Mission: Providing the best overall value for natural products through "e-simplicity".

Company Updates

  • Congratulations to Perris, Pasadena and Irvine’s fundraising efforts this year. The total amount raised by team members was $8,400.76. With the company’s contribution of $7,307.00, we were able to donate a grand total of $15,707.76 to Susan G. Komen Race for the Cure. We beat last year’s 2016 fundraising donation of $7,291.16. Special thanks to the Perris and Irvine iHerb walking teams and team members who participated in the iHerb booth in Murrieta.

  • Team members showed off their talent with singing, acting, and playing musical instruments on the Perris talent stage. Contestants wowed the judges and audience with creativity and humor. It was a fun and exciting lunch event catered by The Habit Burger Grill along with drawing winners for raffle prizes.

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iHerb Video

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iHerb – Why Work For Us?


About iHerb

iHerb sells nutritional supplements and other healthy products both domestically and internationally. A rapidly-expanding business, iHerb carries one of the largest selections of high-quality nutritional products in the world.

Since 1996, iHerb has striven to enhance your online shopping experience. Initially, our company promoted the benefits of the herb St. John's Wort; hence the name: iHerb. We believe iHerb offers the best overall value for healthy products anywhere.

Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations by loyal, satisfied customers. 

With our advanced e-commerce platform, plus two state-of-the-art warehouses in California and Kentucky, you'll find features such as speedy reordering and up-to-the-minute stock information -- including product expirations dates. Plus, you can browse more than 35,000 products made by more than 1000 well-known, respected brands.

iHerb has also been certified by NSF International as a Good Manufacturing Practices facility.

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INSURANCE BENEFITS

iHerb employees enjoy insurance coverage that addresses key benefit areas:

Health, Dental & Vision Care: Presently, iHerb pays 75% of the health, dental & vision insurance benefit cost for both the individual and their immediate family. Employees become eligible for insurance benefits on the first of the month following their hire date. Insurance benefits and the amount of their coverage varies by location.

Company paid Term Life Insurance policy ($50,000) with AD&D as a rider

Voluntary Life (for employee, spouse and children)

Accidental Death & Dismemberment (AD&D) rider on all Voluntary Life products

Short and Long-Term Disability

Flexible Spending Account (for covered dependent care and medical expenses)

Colonial Supplemental Benefits

RETIREMENT BENEFITS

iHerb offers two benefits to aid in supporting the retirement needs of its employees.

Safe Harbor 401(k): Employees are eligible to participate first of the month following their hire date. iHerb matches 100% of the first 4% of the employee's contribution. All matching contributions are immediately 100% vested.

Profit Sharing Plan: All employees are eligible for profit sharing after one year of service with iHerb and vesting occurs over a six-year period. The profit sharing plan contributions are made at the discretion of the company.

Introduce iHerb to Others and Help Great Causes

iHerb believes in the value of helping others, especially through charitable giving. Since 2010, iHerb has supported numerous charitable organizations. Now 5 years later, iHerb is expanding our charitable giving with a new program where customers can help.

Beginning in 2015 for every first-time customer that is attributable to a charitable organization below, iHerb will donate $10. All you need to do is decide which cause you want iHerb to donate to and forward the highlighted yellow link to people you know.

Copy and paste one of highlighted yellow links below and email it to as many people you wish, or post it to your Facebook, Twitter, or other social media accounts. When you share these links, first-time customers will save $5-10 on their first order with iHerb.

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Our Story, Our Vision

Our vision is to be the dominant health and wellness brand globally and to provide the best value for natural products. Since 1996, iHerb has been on a mission to provide the best overall value for healthy products to our customers. We've done this by using our advanced e-commerce platform, plus two state-of-the-art warehouses in California and Kentucky, to ensure our customers receive the best quality, price, and convenience!

Nationwide Team Member Opinion Survey
 
As if one would need more reasons as to why they should work with us; iHerb recently partnered with a third party vendor to gather feedback from Team Members about the company, their job, teams, and supervisors. Check out the results:
 
 
 
 
 

iHerb Reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Reza Faraee
66 Ratings
  • Featured Review

    Helpful (1)

    "Work-Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Perris, CA
    Current Employee - Anonymous Employee in Perris, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iHerb full-time (More than 3 years)

    Pros

    The benefits are AMAZING!!! I have FTO and this has allowed me to maintain a healthy work-life balance. In theory, upon being hired I was a cautious of this program - as it seemed to good to be true lol. I tend to work longer hours at times due to the growth, nothing out of the ordinary. However, when I need to take time off and attend my children's school activities, attend Dr.'s appointments, work from home due to being sick or just take vacation with my family - I have the time no questions asked. I was surprised how low the turn-over was as well since iHerb is such a large fast-moving company which is great. I look forward to the future.

    Cons

    During this rapid growth mode I find that we need to slow down and take a breath from time to time. Everyone is excited to move to the next step - at times we can create more work by trying to hurry.

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iHerb Photos

iHerb photo of: iHerb
iHerb photo of: holiday toy drive
iHerb photo of: indoor office
iHerb photo of: tech bowling
iHerb photo of: Corner of office
iHerb photo of: celebration for Independence Day
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iHerb Interviews

Experience

Experience
54%
15%
31%

Getting an Interview

Getting an Interview
52%
23%
11%
4
4
4
2

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (7)  

    Agile Project Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at iHerb.

    Interview

    Horrible! The communication was absolutely horrible with the recruiter at iHerb. I received an email asking to set up a phone screening, and quickly e-mailed back my availability. 2 days later...no response. So, I followed up. We set up a time for the following week during my lunch and no call. I gave him 15 min before sending him an e-mail and following up about our phone call. He responds about 10 min later saying he forgot to send out a calendar invite and asked if I'd be available later that day. At this point, my entire image of iHerb was tarnished. Taking the higher road I agreed to the later phone call and was told I'd hear back from him either the next day or the day after that. Well, it's been 5 days now and no word. Who in their right mind would want to work for a company so disorganized that they can't even make it to their own agreed upon interviews. Definitely was a blessing in disguise.

    Interview Questions

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iHerb Awards & Accolades

  • Top Rated Online Supplement Retailer, ConsumerLab, 2013
  • Best International Business Mobile Website, The Web Marketing Association, 2013
  • Trusted Store, Google, 2014
  • Elite Seal, Stella Service, 2015
  • Good Manufacturing Practice, NSF International, 2014
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