Mission: To partner with forward-thinking companies to build a new Customer Experience model that unlocks greater value for our clients and their customers. We help companies rethink the goals of the customer experience, redefine success, and re-engineer their processes to achieve it.
iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.
iQor is not a typical outsourcing company. Everything we do is dedicated to understanding the Customers’ DNA. Every day the data analysts of the iQor Innovations Lab discover customer insights and create innovative applications for our clients and then use our award-winning, integrated teQ21 suite to intelligently allocate work strategies across our global platform using sophisticated models. Analyze, innovate, act. It’s at the core of what we do every day for our clients.
We help some of the best known brands in the world better understand their customers – creating micro-targeted, multi-channel contact strategies to meet business objectives, whether that is improving customer retention, maximizing the lifetime customer value, or optimizing working capital.
Our clients choose us because they care deeply about how their customers are treated and the service they receive. To them, the quality of service is a strategic advantage and their customers’ experience must represent, reinforce and protect
We create happy, more loyal customers. We solve business problems. We turn noise into insights—actionable intelligence that makes a difference. We help clients see the big picture, but treat each customer individually. We think locally, but
We place a high value on the time each customer spends with us. We use data and intelligence to better serve the customer—to be faster, more knowledgeable,
From the way we use social recruiting tools to our online university to our pioneering use of cloud computing and Big Data to better serve customers, we continually innovate for our employees and clients.
We are one of the largest and most respected providers of business process outsourcing and product support services in the world. Our team of 32,000 employees, spanning the globe from locations in 17 countries, continues to grow. And as we expand, so does our need for exceptionally talented personnel.
When you become part of our iQor family, you're not just accepting a job but an invitation to further advance your career and build leadership skills for the future. Beyond financial stability, competitive benefits, and best-in-class training with cutting-edge technology, we offer excellent compensation. As a true pay-for-performance organization, your career path and compensation are clearly defined by your work productivity and drive to succeed.
I worked at iQor full-time (More than 3 years)
Good work life balance, casual work environment, flex time and vacation time when you want and or need. Great team of engineers and leadership. Not very siloed, engineers get to work on technologies that bleed over into their realm. Usually you're working on the latest and greatest.
Can be frustrating with unrealistic deadlines, recognition is not always there but work is always appreciated. Bonuses could be better and health insurance is pricey and not all that great.
Advice to Management
Keep doing what you're doing, most of the cons are out of your hands!
I applied through an employee referral. I interviewed at iQor (Miramar, FL) in October 2015.
It was very brief and straight to the point. I was emailed an reminder on my interview date and time I arrived 15 minutes early just in case I had fill out any papers. The recruiter entered my name in the system and lead me over to the computers where they do the typing test. Then after I waited patiently for an interview with the supervisor who was very friendly and young and just an upbeat guy. He explained the position I was interviewing for.
Let us know if we're missing any workplace or industry recognition –