Working at iQor | Glassdoor

iQor Overview

Saint Petersburg, FL
10000+ employees
1957
Company - Private
Staffing & Outsourcing
$1 to $2 billion (USD) per year
GENCO Distribution System, Flextronics, Convergys
iQor is a global provider of business process outsourcing and product support services with 40,000 employees in 18 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer ... Read more

Mission: To partner with forward-thinking companies to build a new Customer Experience model that unlocks greater value for our clients and their customers. We help companies rethink the goals of the customer experience, redefine success, and re-engineer their processes to achieve it.

iQor Reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Gary Praznik
4 Ratings
  • "Amazing if you plan to work in a field where customer service experience is vital"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Trinidad, CO
    Current Employee - Call Center Agent in Trinidad, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at iQor full-time (Less than a year)

    Pros

    I just love the fact that I get to be customer obsessed for customer who I don't know and the fact that they get to feel my love and a good bit of this comes from the values that are enforced into us

    Cons

    The campaign that I am on does not have a overnight shift and since I work night shift, when I their is overtime I dont benefit as I cant come before my shift and mine is the last on until the day shift comes in

    Advice to Management

    Include a 4 shift.

See All 1,028 Reviews

iQor Photos

iQor photo of: School Supply Donations
iQor photo of: School Supply Donations
iQor photo of: School Supply Donations
iQor photo of: Superstar Technical Support Professionals
iQor photo of: School Supply Donations
iQor photo of: Blood Drive
See All PhotosSee All

iQor Interviews

Experience

Experience
62%
20%
18%

Getting an Interview

Getting an Interview
57%
15%
13%
7
5
2
1

Difficulty

1.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Agent Interview

    Anonymous Employee in Charleston, SC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at iQor (Charleston, SC).

    Interview

    Interview was a breeze. They don't make you feel uncomfortable. They also accommodated my start date. You can't miss a day in training so let them know about plans and appointments.

    Interview Questions

    • Am I flexible as far as scheduling.   1 Answer
See All 200 Interviews

iQor Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Work at iQor? Share Your Experiences

iQor
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or