Working at iQor | Glassdoor

iQor Overview

www.iqor.com
Saint Petersburg, FL
10000+ employees
1957
Company - Private
Business Services
$1 to $2 billion (USD) per year
iQor is a global provider of business process outsourcing and product support services with 40,000 employees in 18 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer ... Read more

Mission: To partner with forward-thinking companies to build a new Customer Experience model that unlocks greater value for our clients and their customers. We help companies rethink the goals of the customer experience, redefine success, and re-engineer their processes to achieve it.

iQor – Why Work For Us?


Integrated Customer and Product Support Solutions

iQor is a global provider of business process outsourcing and product support services with 40,000 employees in 18 countries.  Our award-winning technology, logistics and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles. 

iQor’s Service Solutions

We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.  

iQor is not a typical outsourcing company.  Everything we do is dedicated to understanding the Customers’ DNA.   Every day the data analysts of the iQor Innovations Lab discover customer insights and create innovative applications for our clients and then use our award-winning, integrated teQ21 suite to intelligently allocate work strategies across our global platform using sophisticated models.  Analyze, innovate, act.  It’s at the core of what we do every day for our clients.

We help some of the best known brands in the world better understand their customers – creating micro-targeted, multi-channel contact strategies to meet business objectives, whether that is improving customer retention, maximizing the lifetime customer value, or optimizing working capital.  

Our clients choose us because they care deeply about how their customers are treated and the service they receive.  To them, the quality of service is a strategic advantage and their customers’ experience must represent, reinforce and protect
their brand.

What makes iQor different?

We create happy, more loyal customers.  We solve business problems.  We turn noise into insights—actionable intelligence that makes a difference.  We help clients see the big picture, but treat each customer individually.  We think locally, but 
operate globally.

We place a high value on the time each customer spends with us.  We use data and intelligence to better serve the customer—to be faster, more knowledgeable, 
more responsive.

From the way we use social recruiting tools to our online university to our pioneering use of cloud computing and Big Data to better serve customers, we continually innovate for our employees and clients. 


A WORLD OF OPPORTUNITY AWAITS

Join the iQor Team

We are one of the largest and most respected providers of business process outsourcing and product support services in the world. Our team of 40,000 employees, spanning the globe from locations in 18 countries, continues to grow.  And as we expand, so does our need for exceptionally talented personnel.

Why iQor?

When you become part of our iQor family, you're not just accepting a job but an invitation to further advance your career and build leadership skills for the future. Beyond financial stability, competitive benefits, and best-in-class training with cutting-edge technology, we offer excellent compensation. As a true pay-for-performance organization, your career path and compensation are clearly defined by your work productivity and drive to succeed.

iQor Reviews

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iQor President and CEO Hartmut Liebel
Hartmut Liebel
180 Ratings
  • Featured Review

    Helpful (7)

    "Customer service agent"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Houston, TX
    Current Employee - Customer Service Agent in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You get a chance for advancement and also take care of customers that are in need of your helping hand

    Cons

    Its employees that don't like to work but want to receive a paycheck for something that they are not working hard at recieving

See All 609 Reviews

iQor Interviews

Experience

Experience
55%
26%
18%

Getting an Interview

Getting an Interview
56%
16%
11%
8
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  1.  

    Social Media Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at iQor in April 2017.

    Interview

    I waited around for the phone screening, but the recruiter forgot. Rescheduled for the next morning, which occurred a few minutes late. After following up a few days later, I was told that the hiring manager would like to speak with me and that we would schedule a time. The following day I received a generic email from the Talent Acquisition email address saying that they do not want to proceed with my application. I reached out to the recruiter about this occurrence, hoping that it was a server error, but she never responded. Very disappointing and unprofessional experience to say the least.

    Interview Questions

    • Basic questions such as tell me about your background, asked about compensation requirements.   1 Answer
See All 120 Interviews

iQor Awards & Accolades

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