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inContact Overview

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Sandy, UT
1001 to 5000 employees
1997
Company - Public (SAAS)
Information Technology
$100 to $500 million (USD) per year
Five9, Interactive Intelligence, Genesys
As a leader in the emerging cloud contact center software industry, our company is part of something bigger than contact center technology. All of us together are able to collectively make a difference for millions of people one interaction at a time every single ... Read more

Mission: Making cloud software history in a dynamic and empowering environment, rich with personal and professional growth opportunities.

inContact Reviews

3.2
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inContact President, CEO, and Director Paul Jarman
Paul Jarman
124 Ratings
  • "Sales is a great place to be!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at inContact full-time (More than a year)

    Pros

    Great compensation, fun people, lots of free lunches, and lots of competitions for prizes, mentoring. The sales model favors buyer's model which leads to better ethics on the salesfloor. Middle management is approachable and works to protect ALL of their employees. Ethics are incredibly important to management (even work ethic an often forgotten ethic). Tools to do the job are evaluated frequently for effectiveness and efficiency. If you aren't successful right away,patience and care is taken in attempt to save your job. EVERYONE is held to a high standard of ethics and achievement.

    Cons

    Work-life balance isn't great, but impossible to find a sales job that is. NICE adjusted budgets following acquisition, but only for menial perks. Sales Operations cares only for partner channels. Disparate communication between sales, sales operations (which is supposed to be monitoring ethics),and marketing. Marketing, customer service, sales operations, and sales should be able to work well together and are often at odds with each other.

    Advice to Management

    Find a way for sales operations to bond with ALL sales channels and teams, (rather than favoring one channel over others). Continue efforts for sales and marketing to have open interactions and work together. Hold ALL people accountable for doing their jobs, not just from a quota perspective, but from an operational perspective as well. Continue to innovate on ways to enforce ethical behavior from sales development through DSM's.

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inContact Interviews

Interview Experience

Interview Experience
57%
9%
33%

Getting an Interview

Getting an Interview
48%
27%
13%
6
2

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (3)  

    Senior Technical Account Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at inContact.

    Interview

    Well, I applied for a TAM position in May 2016. I received an email from a recruiter in early November 2016. Okay so a company gets busy, I get it. We exchange a couple of emails, the recruiter wants to set up an initial call so we can both feel out the situation. The recruiter never responds.

    Finally after 4 weeks (that's a month) she responds "sorry been busy, blah, blah". No problem, I get it. We set up a time to talk (I need to take time off from my current job) and I make sure she has my contact info, reconfirm the time and date, blah, blah. I'm all prepped and waiting at our predetermined time... nothing. Okay, she probably got hung up on a call, I get it. I wait twenty minutes and ring her; no answer. I leave a voicemail, very polite, making sure the time was correct (oh, I knew it was), left my telephone number again, blah, blah.

    I don't hear for four business days so I call her again to "check in". Nothing. I give it another week, hey she's probably busy, I get it. Nothing. This goes on for a few weeks, so finally I leave a voicemail breaking up with her (from a recruiter/candidate perspective). Wow, I get a prompt call "sorry been busy, blah, blah". No problem, I get it. So we set up another time to talk (didn't Einstein say something about doing the same thing over and over and expecting a different result...). This time I elected to have our call over my lunch break versus taking time from work.

    Well, after all of that... success! We had a really good call. She asked good questions, I answered like a pro. I wrapped up the call with a couple of probing questions to see how she thought I would potentially fit in the position and company culture; wow, it seemed like we had a business love connection. She was going to pass my information over to the hiring manager and we would schedule a meeting in the next week. That was logical, she was trying to fill the by the end of January.

    Well, you probably guess it... nothing, crickets, Tom Hanks in Castaway. Very disappointed. I followed up diligently, but cognizant of not being pushy. Nothing. After weeks of "checking in" and not receiving a response I sent the final break up email "well I'm moving on, good luck in future, blah, blah".

    I've had some poor interview experiences (great ones too, don't want to sound negative), but this was one of the weirdest ones. Pretty sure I would not engage again with inContact based on my first and last experience.

    Interview Questions

See All 45 Interviews

Company Updates

  • We're at Ohio State University today for the Engineering Expo. Come check out our booth to learn about some awesome tech jobs in Columbus, Ohio!

  • Check out our newest video on transforming customer experiences at inContact. We transform one-on-one experiences to help you achieve your business goals. http://glassdoor.com/slink.htm?key=vIq3j

    Transforming Customer Experiences [New Video]

    Over the years, we've grown as a company in size with many customers from mid-sized to large organizations, in government, non-profit and many different industries. We are now working with over 115 Fortune 500/Global 2000 companies. I've enjoyed getting to know many of our customers and their success stories including some pretty impressive results.

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inContact Awards & Accolades

  • Vendor of Excellence Award, Professional Association for Customer Engagement, 2016
  • Product of the Year Award, CUSTOMER Magazine, 2016
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