inContact Pay & Benefits | Glassdoor

inContact Overview

Sandy, UT
1001 to 5000 employees
NICE
1997
Company - Public (SAAS)
Information Technology
$100 to $500 million (USD) per year
As a leader in the emerging cloud contact center software industry, our company is part of something bigger than contact center technology. All of us together are able to collectively make a difference for millions of people one interaction at a time every single ... Read more

Mission: We improve people's lives by powering great customer experiences.

Company Updates

  • Congratulations to our Q2 2017 inSpire Award Winners which recognizes inContact employees who go above and beyond, demonstrating Our Leadership Approach, is an excellent example of inContact values and have an outstandingly positive attitude.

  • inContact hosted and presented a very successful AWS Security Seminar at our office last week with many IT professionals in the Salt Lake Valley in attendance. Hope to see you at our next event.

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inContact – Why Work For Us?


As a leader in the emerging cloud contact center software industry, our company is part of something bigger than contact center technology. We are all about the people. Our technology transforms the interactions consumers have with companies.

It’s our mission to help make a difference in the customer journey, including our customers’ lives, our customers’ agents’ lives and their customers’ lives every day.

Our company supports the lives of our employees by offering a diverse, sophisticated and growing work place. All of us together are able to collectively make a difference for millions of people one interaction at a time every single day.

Are you ready to make a difference with us?

Fun Facts about inContact:

  • Over 11 years in the cloud
  • Over 115 Fortune 500 or Global 2000 customers
  • Over 2,000 implementations
  • More than 175,000 agents
  • 6+ billion interactions
  • 99.99% guaranteed uptime

Here’s what sets inContact apart from the competition:

  • Carrier-grade network enables software growth
  • Enterprise-class service & implementation model
  • Open customizable platform, comprehensive developer portal
  • Market-leading cloud innovation: Contact Routing, Proactive Outbound, Workforce Optimization Solutions
  • Largest distribution channel for cloud contact center
  • Vibrant inCloud partner ecosystem
  • Pure play cloud market share leader

        

 

Our Locations:

Sandy, Utah (Headquarters)

Columbus, Ohio

Manila, Philippines

Cochabamba, Bolivia

Why Work at inContact?

We could give you the easy answer: because we're a lot of fun, but there's more to it than that. We're big enough to give you lots of career opportunities, but small enough you can bend an executive's ear to pitch an idea. You'll know exactly what value you're adding, and how your actions make a difference to the company. We're in a fast growth, global market, so we want people who can pivot on a dime, execute on great ideas, and be valued members of our team.

Who's a Good Fit for inContact?

We look for sharp folks who are drivers and innovators, not followers. Our company is nimble and dynamic so you need to be flexible, adaptable, and a pro at embracing change. Customer service should be part of your DNA, because it's highly valued around here. And lastly, a fun and engaging attitude is a big plus, because we play as hard as we work.

Our Corporate Philosophy on Fun

Although we take our work seriously, we believe it's equally important to have fun. We regularly plan employee activities like seasonal parties, going to a local amusement park with our families, and off-beat events like chili cook-offs. We also believe it's important to give back to our community so we do quarterly service projects to benefit local non-profits.

What Our Employees Say

“For me working at inContact has been great due to the technology that I get to work on a daily basis – you get to touch a whole lot of different new technologies which keeps the work challenging and lots of fun. Never a dull moment!” Zack Macharia, Network Architect

"I’ve worked at inContact for a long time. It has been amazing to be a part of the rocket-like growth we’ve had, but it is equally satisfying to see how we’ve maintained our entrepreneurial culture. inContact gives its employees the training, empowerment and coaching that you need, while continuing to push you to take on more challenging assignments." Debbie Draper, Vice President of Professional Services

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inContact operates in two segments: Software and Technology

inContact is the World leading SaaS provider of cloud-based cross-platform applications for contact center management, virtual telco connectivity and actionable business intelligence.  

Our engineering teams focus on building remarkable technology scalable enough to handle millions of simultaneous transactions with 99.99% uptime and .001 seconds of latency. Our engineers are obsessed by precision with the customer experience always in mind.

inContact developers design and building software in various object oriented and dynamic languages such as:  AWS, HTML5, TFS, MVCv3, C#, WCF, SQL, and Python. 

Various data storage mechanisms and open source technologies are also utilized including; Relational DB, Cloud Storage, SQL and Hadoop.

To be an incontact developer you must have a Passion for test driven development, modular designs, and quality code.

inContact developers and architects code in a complex application that requires vast amounts of collaboration, problem solving,  focus, discipline, endless testing, experimentation and persistence.

The complexities of being an industry leader in cloud solutions lies in the ability to provide our clients quality products and applications supported by a predictable and dependable network.

Network, Voice and Telecommunication support at inContact means operating in a rapidly evolving environment driven by the adoption of cutting-edge technology such as:

  • Next Generation Firewalls
  • Network Virtualization
  • Server Virtualization
  • WebRTC

When you are ready to join a winning team we will count you (in)!

                    


Did we mention sweet benefits:

  • Enough money to feed your consumer addictions (oh, and medical benefits for those who believe in doctors)
  • Onsite clinic at our Sandy, UT headquarters
  • Free employee gym
  • Time off to lay on the beach or backpack through Europe (3.5 weeks your first year)
  • No sneezing at work rule, flexible work schedules for immune deficient folks
  • Calorie counters be warned, we purchase your love and affection through gratuitous amounts of food and confections
  • All the snacks you can eat and a soda fountain sent from the heavens
  • Company outings, family celebrations, giveaways and recognition programs (for those who like to have a bit of fun)

            

Here is what you need to know:

  • Our culture is awesome, mainly because our people are welcoming, helpful, believe in team member success and are as versatile as a Subaru Forster being driven by MacGyver on his way to a Swiss Army Knife trade show.
  • We are a growing software company that was a start-up four years ago. Now we have 1,200 employees and a cult following.
  • We use next generation technology and hire Mensa smart people to perfect cloud technology and build software for contact centers.
  • We are not a contact center, we just make software and technology that allows contact centers to create the best customer experiences possible. 
  • We pay competitive and reward you for meeting goals... also known as pay for performance. 
  • We believe in developing people by sharpening their skills through certification programs, conferences, internal training, mentoring and lets not forget meaningful and challenging good ole' fashioned work!

inContact Reviews

3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
inContact President, CEO, and Director Paul Jarman
Paul Jarman
141 Ratings
  • "Fabulous company to work for. Family type atmosphere."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Salt Lake City, UT
    Former Employee - Project Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at inContact full-time (More than 3 years)

    Pros

    People, always learning something new, passionate, understanding, friendly.

    Cons

    Salary is not where it should be when compared to various other positions of the same type.

    Advice to Management

    Keep doing what you're doing. Remember, don't ever assign a task to someone that you yourself wouldn't do. That philosophy right there is what makes a great boss.

See All 197 Reviews

inContact Photos

inContact photo of: inContact Corporate Headquarters
inContact photo of: Fitness Challenge - Smooth-ie Operator
inContact photo of: Columbus Ohio Office
inContact photo of: Corporate Office
inContact photo of: Columbus Ohio - Brewrey District Office
inContact photo of: Headquarters
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inContact Interviews

Experience

Experience
57%
7%
35%

Getting an Interview

Getting an Interview
51%
25%
11%
5
3
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Implementation Manager Interview

    Anonymous Interview Candidate in Lehi, UT
    No Offer
    Negative Experience
    Average Interview

    Application

    I interviewed at inContact (Lehi, UT) in July 2017.

    Interview

    The interview process seemed to be the standard two-form factor interview process.
    - Phone Interview
    - In-person Interview

    Unfortunately, despite being told I rocked the phone interview and would be a good fit for the company, and a month of chasing the recruiter for the onsite interview scheduling - it was not scheduled.

    Interview Questions

    • Not giving away any of the questions as this is not something I find to be something a professional should share.   Answer Question
See All 57 Interviews

inContact Awards & Accolades

  • Vendor of Excellence Award, Professional Association for Customer Engagement, 2016
  • Product of the Year Award, CUSTOMER Magazine, 2016
  • Customer Value Leadership Award, Frost and Sullivan Best Practice Awards, 2015
  • Top 25 Cloud Service Provider, Talkin’ Cloud 100 Report, 2015
  • 2014 CRM Rising Star Award Winner, CRM Magazine, 2014
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