Mission: Making cloud software history in a dynamic and empowering environment, rich with personal and professional growth opportunities.
I have been working at inContact full-time (More than a year)
Great compensation, fun people, lots of free lunches, and lots of competitions for prizes, mentoring. The sales model favors buyer's model which leads to better ethics on the salesfloor. Middle management is approachable and works to protect ALL of their employees. Ethics are incredibly important to management (even work ethic an often forgotten ethic). Tools to do the job are evaluated frequently for effectiveness and efficiency. If you aren't successful right away,patience and care is taken in attempt to save your job. EVERYONE is held to a high standard of ethics and achievement.
Work-life balance isn't great, but impossible to find a sales job that is. NICE adjusted budgets following acquisition, but only for menial perks. Sales Operations cares only for partner channels. Disparate communication between sales, sales operations (which is supposed to be monitoring ethics),and marketing. Marketing, customer service, sales operations, and sales should be able to work well together and are often at odds with each other.
Advice to Management
Find a way for sales operations to bond with ALL sales channels and teams, (rather than favoring one channel over others). Continue efforts for sales and marketing to have open interactions and work together. Hold ALL people accountable for doing their jobs, not just from a quota perspective, but from an operational perspective as well. Continue to innovate on ways to enforce ethical behavior from sales development through DSM's.
I applied online. I interviewed at inContact.
Well, I applied for a TAM position in May 2016. I received an email from a recruiter in early November 2016. Okay so a company gets busy, I get it. We exchange a couple of emails, the recruiter wants to set up an initial call so we can both feel out the situation. The recruiter never responds.
Finally after 4 weeks (that's a month) she responds "sorry been busy, blah, blah". No problem, I get it. We set up a time to talk (I need to take time off from my current job) and I make sure she has my contact info, reconfirm the time and date, blah, blah. I'm all prepped and waiting at our predetermined time... nothing. Okay, she probably got hung up on a call, I get it. I wait twenty minutes and ring her; no answer. I leave a voicemail, very polite, making sure the time was correct (oh, I knew it was), left my telephone number again, blah, blah.
I don't hear for four business days so I call her again to "check in". Nothing. I give it another week, hey she's probably busy, I get it. Nothing. This goes on for a few weeks, so finally I leave a voicemail breaking up with her (from a recruiter/candidate perspective). Wow, I get a prompt call "sorry been busy, blah, blah". No problem, I get it. So we set up another time to talk (didn't Einstein say something about doing the same thing over and over and expecting a different result...). This time I elected to have our call over my lunch break versus taking time from work.
Well, after all of that... success! We had a really good call. She asked good questions, I answered like a pro. I wrapped up the call with a couple of probing questions to see how she thought I would potentially fit in the position and company culture; wow, it seemed like we had a business love connection. She was going to pass my information over to the hiring manager and we would schedule a meeting in the next week. That was logical, she was trying to fill the by the end of January.
Well, you probably guess it... nothing, crickets, Tom Hanks in Castaway. Very disappointed. I followed up diligently, but cognizant of not being pushy. Nothing. After weeks of "checking in" and not receiving a response I sent the final break up email "well I'm moving on, good luck in future, blah, blah".
I've had some poor interview experiences (great ones too, don't want to sound negative), but this was one of the weirdest ones. Pretty sure I would not engage again with inContact based on my first and last experience.
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