Working at itelbpo | Glassdoor

itelbpo Overview

Montego Bay (Jamaica)
1001 to 5000 employees
Company - Private
Staffing & Outsourcing
Unknown / Non-Applicable

Alorica, SYKES

itelbpo is a global business, and the region’s largest home-grown business process outsourcer offering end-to-end customer experience management solutions. Founded in 2012, itelbpo has grown tremendously from the initial 7 employees to over 2,200 today. With a balanced ... Read more

itelbpo Reviews

  • "Stands Behind their Employees"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations
    Current Employee - Operations
    Positive Outlook
    Approves of CEO

    I have been working at itelbpo full-time (More than 3 years)


    I have been with itelbpo for 4 years now. They stand behind their company values and live out those values every day. They believe in treating everyone like family. I know they will always have my back. Management is approachable as well and supportive. I am looking forward to many more years with itelbpo.


    I can't think of any cons.

See All 48 Reviews

itelbpo Photos

itelbpo photo of: Our chairman Yoni Epstein and the JAMPRO team celebrate Jamaica's win as itelbpo received two awards at the Outsource to the Caribbean Conference Awards Ceremony earlier in May.
itelbpo photo of: Our Jason Powell (l) delivers a bounty of sanitary napkins to Golden Closet in Village Plaza in support of the Her Flow campaign, which is an initiative to help eradicate period poverty in schools.
itelbpo photo of: There is always a reason to celebrate - whether it’s birthdays, anniversaries or as pictured here, graduation for a new training batch.
itelbpo photo of: Our Mexico office went all out for itel Screams Theme Day #FunBeginsHere
itelbpo photo of: Our cozy and relaxed environment make staff feel right at home.
itelbpo photo of: Damie Sinanan (l) and Margaret Rose (r), congratulate our chairman Yoni Epstein on winning the Caribbean BPO Employer of the Year Award at the OCC Awards ceremony.
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itelbpo Interviews



Getting an Interview

Getting an Interview




  1. Helpful (9)  

    Insurance Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 2 weeks. I interviewed at itelbpo.


    Apply online, then they email you schedule for a skype interview with a recruiter. a lot of emailing back and forth. the recruiter was friendly and to the point. she didnt sugarcoat the position which is good.

    Interview Questions

    • What are your sales experience?   1 Answer
See All 6 Interviews

itelbpo Awards & Accolades

  • Caribbean BPO of the Year, Caribbean Conference and Expo, 2019
  • Central American & Caribbean Contact Center Outsourcing Services Growth Excellence Leadership Award, Frost & Sullivan, 2018
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Pledges & Certifications

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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