Mission: At teleNetwork, we strive every hour of every day to assist our clients and their customers. We exist to make their experience using technology as pleasant and trouble free as possible.
We are committed to providing our employees with a friendly and ...
teleNetwork is the leader in providing contact center and business process outsourcing services to companies who want to create a differentiated customer experience. We set out each day to identify ways to improve the experience for our clients by developing and executing highly successful customer service strategies. We serve companies in many industries including telecommunications, mobility, cloud, electronic government, eCommerce, software, retail and video. Our partners have been recognized for the unique and innovative ways that they deliver service to their customers leading to a number of industry awards and consistent brand recognition.
Our mission is simple – create customer experiences that lead to better relationships. We believe that putting the customer first and always being accountable is how you gain trust and loyalty. No scripts, no robots, just answers from courteous and knowledgeable professionals who have your customer’s best interest in mind. Partner with teleNetwork and improve your customer experience.
CultureWe have a vibrant culture of diverse, youthful, and innovative call center professionals whose mission is to put a smile on the face of your customers. Because we have both in-house and work-at-home teams, we interact online using live chat, social media, video conferencing and collaboration tools and even offline in group lounges. This culture of online professionals are 100% focused on providing care and support for our customers products and services.
PhilosophyOur corporate philosophy is that life should be balanced with work and play. We strive to create a relaxed and fun environment, while maintaining a high level of professionalism. We also sponsor employee events such as BBQ’s, picnics, crawfish boils and multiple employee holiday parties. If you are scheduled to work during the holidays we treat our employees to lunches and dinners to bring a sense of holiday spirit to the workplace.
Our employees participate in local charitable events in the communities we live in. We’re committed to developing relationships with organizations that help feed the poor, fight disease and help local youth. We’re excited to announce that we will be participating in the America’s Best Communities competition, a $10 million initiative to revitalize small towns and cities across the country.
We’ve recently partnered with Frontier Communications, Dish Network and the Weather Channel for this initiative. As part of the competition’s Adopt-A-Community Program, we will be partnering with Greencastle, IN to help them build a comprehensive plan to achieve economic growth. We’ll serve as their strategic mentor, forging partnerships with local leaders to provide guidance, advice and support to help stimulate revitalization. Below we have listed some of the organizations and charitable events that we have participated in in our local communities.
I have been working at teleNetwork full-time (More than 3 years)
Most stable and consistent job I've ever had. Management is reliable, team members and resources are readily available for help when needed. Raises and growth are available to be earned based on performance and make the job more and more rewarding over time. The work culture is great and the balance between work/personal time has been perfect for me.
While it can be stressful at times working at a help desk it is something you can easily overcome with experience and the right customer service and communication skills.
Advice to Management
I applied online. The process took 2 days. I interviewed at teleNetwork in January 2017.
recruiter was very nice, answered any questions i may of had, explained expectations very clearly, explained when benefits would start and what pay would be, said training would be mon-fri for 3 weeks
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