Working at teleNetwork | Glassdoor

teleNetwork Overview

San Marcos, TX
1001 to 5000 employees
1993
Company - Private
Telecommunications
$50 to $100 million (USD) per year
teleNetwork is the leader in providing contact center and business process outsourcing services to companies who want to create a differentiated customer experience. We set out each day to identify ways to improve the experience for our clients by developing and executing highly ... Read more

Mission: At teleNetwork, we strive every hour of every day to assist our clients and their customers. We exist to make their experience using technology as pleasant and trouble free as possible.

We are committed to providing our employees with a friendly and ... Read more

teleNetwork – Why Work For Us?


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teleNetwork is the leader in providing contact center and business process outsourcing services to companies who want to create a differentiated customer experience. We set out each day to identify ways to improve the experience for our clients by developing and executing highly successful customer service strategies. We serve companies in many industries including telecommunications, mobility, cloud, electronic government, eCommerce, software, retail and video. Our partners have been recognized for the unique and innovative ways that they deliver service to their customers leading to a number of industry awards and consistent brand recognition.

Mission

Our mission is simple – create customer experiences that lead to better relationships. We believe that putting the customer first and always being accountable is how you gain trust and loyalty. No scripts, no robots, just answers from courteous and knowledgeable professionals who have your customer’s best interest in mind. Partner with teleNetwork and improve your customer experience.


CultureWe have a vibrant culture of diverse, youthful, and innovative call center professionals whose mission is to put a smile on the face of your customers. Because we have both in-house and work-at-home teams, we interact online using live chat, social media, video conferencing and collaboration tools and even offline in group lounges. This culture of online professionals are 100% focused on providing care and support for our customers products and services.

PhilosophyOur corporate philosophy is that life should be balanced with work and play. We strive to create a relaxed and fun environment, while maintaining a high level of professionalism. We also sponsor employee events such as BBQ’s, picnics, crawfish boils and multiple employee holiday parties. If you are scheduled to work during the holidays we treat our employees to lunches and dinners to bring a sense of holiday spirit to the workplace.

Community

Our employees participate in local charitable events in the communities we live in. We’re committed to developing relationships with organizations that help feed the poor, fight disease and help local youth. We’re excited to announce that we will be participating in the America’s Best Communities competition, a $10 million initiative to revitalize small towns and cities across the country.

We’ve recently partnered with Frontier Communications, Dish Network and the Weather Channel for this initiative. As part of the competition’s Adopt-A-Community Program, we will be partnering with Greencastle, IN to help them build a comprehensive plan to achieve economic growth. We’ll serve as their strategic mentor, forging partnerships with local leaders to provide guidance, advice and support to help stimulate revitalization.  Below we have listed some of the organizations and charitable events that we have participated in in our local communities.

  • American Heart Association
  • CASA of Travis County (Court Appointed Special Advocates)
  • Chron’s and Colitis Foundation
  • Central Texas Medical Center
  • Feeding America
  • Hays County Food Bank
  • Capital Area Food Bank of Texas
  • Wounded Warrior Project
  • SMHS Girls’ Soccer Booster Club
  • Susan G Komen
  • Feed the Children
  • Childrens Medical Foundation of Central Texas
  • Central Austin Youth League
  • Childrens Wish Foundation
  • Communities in Schools
  • Dansville Fire Department Scholarship
  • Music, medicine for the heart and soul
  • Special Olympics of Texas

teleNetwork Reviews

2.8
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Recommend to a friend
Approve of CEO
teleNetwork President and CEO Anthony Herrera
Anthony Herrera
156 Ratings
  • Featured Review

    Helpful (2)

    "Reliable, Friendly and Rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at teleNetwork full-time (More than 3 years)

    Pros

    Most stable and consistent job I've ever had. Management is reliable, team members and resources are readily available for help when needed. Raises and growth are available to be earned based on performance and make the job more and more rewarding over time. The work culture is great and the balance between work/personal time has been perfect for me.

    Cons

    While it can be stressful at times working at a help desk it is something you can easily overcome with experience and the right customer service and communication skills.

    Advice to Management

    NA

See All 319 Reviews

teleNetwork Interviews

Interview Experience

Interview Experience
66%
14%
19%

Getting an Interview

Getting an Interview
90%
3%
3%
1

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1. Featured Interview

    Helpful (1)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at teleNetwork in January 2017.

    Interview

    recruiter was very nice, answered any questions i may of had, explained expectations very clearly, explained when benefits would start and what pay would be, said training would be mon-fri for 3 weeks

    Interview Questions

    • what shift i was looking to get, also full time or part time   Answer Question
See All 109 Interviews

teleNetwork Awards & Accolades

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