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vCustomer Overview

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Kirkland, WA
1001 to 5000 employees
Unknown
Company - Private
Advertising & Marketing
Unknown / Non-Applicable per year
Unknown
vCustomer provides outsourced customer contact and back office processing services though offices and call centers located in India, the Philippines, and the US. The company's services include technical support, customer care, and back-office business ... Read more

vCustomer Reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Sanjay Kumar
23 Ratings
  • "Great Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer
    Former Employee - Technical Support Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at vCustomer full-time (More than 3 years)

    Pros

    clean pantry, good overtime pay, great culture. Schedule are well done. People are nice. I learned a lot from this company

    Cons

    Sometimes your obligated to work even in holidays. Computers are not well maintained that's why sometimes we had a hard time working

    Advice to Management

    Overall fun place to work

See All 44 Reviews

vCustomer Photos

vCustomer photo of: Vcustomer Pune
vCustomer photo of: Office
See All PhotosSee All

vCustomer Interviews

Experience

Experience
67%
33%
0%

Getting an Interview

Getting an Interview
43%
29%
14%
7
7

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Product Manager Interview

    Anonymous Interview Candidate in Kirkland, WA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at vCustomer (Kirkland, WA) in March 2010.

    Interview

    Very informal. Was contacted by an administrative assistant and asked to come in and meet with the VP. Had an in person interview and was told that I would be invited back for interviews with other employees. 3 days later I still had not heard back and noticed that all jobs that were posted had been removed.

    Interview Questions

    • We are moving towards developing our own SAAS solution to compete with RightNow Technologies and market directly to the consumer. Tell me how you would convince consumers to pay for this service.   1 Answer
    • How would you interact with a sales organization?   1 Answer
See All 16 Interviews

vCustomer Awards & Accolades

  • India’s Best Companies to Work For, Great Place to Work Institute, 2008

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