Working at vCustomer | Glassdoor

vCustomer Overview

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Kirkland, WA
1001 to 5000 employees
Unknown
Company - Private
Business Services
Unknown / Non-Applicable per year
Unknown
vCustomer provides outsourced customer contact and back office processing services though offices and call centers located in India, the Philippines, and the US. The company's services include technical support, customer care, and back-office business ... Read more

vCustomer Reviews

3.3
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Recommend to a friend
Approve of CEO
(no image)
Sanjay Kumar
21 Ratings
  • "Just another BPO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Pune (India)
    Former Employee - Technical Support Engineer in Pune (India)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at vCustomer full-time (Less than a year)

    Pros

    Salary is good comparatively.
    Good to learn for basics of Networking.
    Get to work with Linksys and Cisco products.

    Cons

    Work timings are horrible.
    Shifts arent rotated often and are stuck at dead shifts.
    Favoritism and Nepotism at workplace.

    Advice to Management

    Be professional and more empathetic.

See All 40 Reviews

vCustomer Interviews

Experience

Experience
64%
35%
0%

Getting an Interview

Getting an Interview
38%
30%
15%
7
7

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Product Manager Interview

    Anonymous Interview Candidate in Kirkland, WA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at vCustomer (Kirkland, WA) in March 2010.

    Interview

    Very informal. Was contacted by an administrative assistant and asked to come in and meet with the VP. Had an in person interview and was told that I would be invited back for interviews with other employees. 3 days later I still had not heard back and noticed that all jobs that were posted had been removed.

    Interview Questions

    • We are moving towards developing our own SAAS solution to compete with RightNow Technologies and market directly to the consumer. Tell me how you would convince consumers to pay for this service.   1 Answer
    • How would you interact with a sales organization?   1 Answer
See All 15 Interviews

vCustomer Awards & Accolades

  • India’s Best Companies to Work For, Great Place to Work Institute, 2008

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