Glassdoor Resume Guides

Customer Service Representative Resume Example

As a customer service representative, you provide effective customer service for all internal and external customers by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. This guide will help you write and build a customer service resume that stands out.

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Alicia Jackson

555-555-5555 | ajackson@example.com | Bellevue, WA 98004


Summary

Results-driven customer service professional with more than five years worth of experience in solving technical issues, providing sales support, and customer retention initiatives. Able to consistently deliver quality customer support in high call volume environments while managing multiple computer applications. Strong communicator, well versed in conflict management techniques, and committed to empathetically identifying and assessing customers’ needs to achieve satisfaction.


Experience

DablueBellevue, WA

July 2015-Present

Customer Service Representative

  • Provided call support across multiple departments to give customers streamlined service experience
  • Maintained top score (+90) for call quality customer reviews for past two years
  • Helped to identify the bottlenecks that hamper support operations to increase agent productivity and analytics

Phone-4-AllClaremont, CA

June 2013-July 2015

Customer Service Representative

  • Boosted customer retention rates post-policy changes by 20 percent by effectively persuading customers to reconsider cancellations
  • Utilized CRM software to effectively manage high-volume of inbound and outbound customer calls
  • Maintained a thorough working knowledge of Phone-4-All’s portfolio of products to ensure quality control

Education

Marquette UniversityMilwaukee, WI

September 2009-May 2013


Skills

  • Programs: Zendesk, Salesforce Service Cloud, Seismic, ZOHO, Microsoft Dynamics
  • 80 WPM Typist
  • Detail Oriented

See Professional Customer Service Representative Resume Examples

Be cheerful, friendly, and passionate.

The best customer service employees bring a positive “can-do” attitude to customer interactions, and they are passionate about their company’s mission. Bring that same attitude into the language you use in your resume.

No experience, no problem.

If you don’t have years in customer service roles specifically, that’s OK. Just make sure to talk about the ways you applied customer service-related skills in other roles you’ve had, such as a server in a restaurant or a retail sales associate.

Quantify your success.

You should of course talk about your success as an employee at previous jobs, but also be detailed in how you enabled customers to be achieve particular goals or scale impact. Show off your customer-centered perspective.

Top Action Verbs for Customer Service Representatives

Cataloged, logged, activated, centralized, designed, scheduled, adjusted, charted, allocated, established, obtained, secured

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