[24]7.ai Reviews | Glassdoor

[24]7.ai Reviews

Updated November 23, 2017
458 reviews

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3.2
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[24]7.ai CEO P.V. Kannan
P.V. Kannan
267 Ratings

458 Employee Reviews

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Pros
Cons
  • Work life balance is a little more desired given the hectic nature of projects (in 21 reviews)

  • horrible transport services, no work life balances (in 11 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "Amazing Technology and Fun, Smart People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Campbell, CA
    Current Employee - Marketing in Campbell, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at [24]7.ai full-time (More than a year)

    Pros

    Technology is amazing - AI, Natural Language, ChatBots, Speech Processing. The company works with the largest enterprises in a range of vertical industries WW. Really smart people who are passionate about helping the company grow. Senior Leadership Team has evolved and working well.

    Cons

    Like any hyper-growth company - space and parking is a bit tight.

    Advice to Management

    Like the emphasis on having strong managers and a great people environment. Keep communicating and being open about how the company is growing.


  2. "Passionate, Strategic, Fun!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Seattle, WA
    Current Employee - Account Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at [24]7.ai full-time (Less than a year)

    Pros

    -Incredible set of technologies related to machine automation and customer aquisition/engagement.
    -Ability to work remote.
    -Great coworkers and internal support network.
    -Forward-thinking company with a lot to offer clients and employees.

    Cons

    -There are so many facets of the business' offerings, it would take some time to intimately understand them all.

  3. "Pay less... Benefits more"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Process Executive in Eglin AFB, FL
    Former Employee - Senior Process Executive in Eglin AFB, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at [24]7.ai full-time (Less than a year)

    Pros

    The company has standard benefits and good infrastructure

    Energetic crowd

    Cons

    The pay is very less

    Too high expectations from the employees for the salary that they pay.

    Advice to Management

    The previous work location was better than the current location.


  4. "Awesome vision; struggling execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at [24]7.ai full-time

    Pros

    Great vision and problem space. Have massive opportunity to be a leader.

    Cons

    Too many acquisitions, geographies, and politics result in poor execution.


  5. Helpful (5)

    "Not for people persons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at [24]7.ai full-time (Less than a year)

    Pros

    Interesting technology and good market. Decent entry level salary.

    Cons

    Poor management and employee engagement. Low level of direct involvement. Very detached feeling amongst teams and other employees. I would describe the atmosphere as demoralizing.


  6. Helpful (4)

    "Culture stall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at [24]7.ai full-time

    Pros

    Very exciting tech, great business outlook

    Cons

    Culture has not won over the people who work there

    Advice to Management

    Allow cross functional engineering to develop


  7. Helpful (6)

    "DO NOT WORK HERE!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DIRECTV NOW in Dallas, TX
    Former Employee - DIRECTV NOW in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at [24]7.ai full-time (More than a year)

    Pros

    Work is great, easy. Agents have a willingness to work.

    Cons

    Everything else. Management is very subpar, not supportive. Have tempers towards employees who only want assistance.

    Advice to Management

    Fire everyone that is a "TL" because they do not lead their agents, they leave them to dry when times are hard.

  8. Helpful (6)

    "SDE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Jose, CA
    Current Employee - Software Engineer in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at [24]7.ai full-time (Less than a year)

    Pros

    lots of opportunities to learn/apply industry standard technology
    some compelling products
    reasonable salary

    Cons

    lots of legacy and/or ailing infrastructure
    cross-geo communication/cooperation challenges
    little company equity

    Advice to Management

    come up with a plan; adhere to the plan


  9. Helpful (7)

    "Benefits keep getting worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at [24]7.ai full-time

    Pros

    I work with a good, laid back team and my manager has been very supportive of myself and our team, despite upper management's shenanigans.

    Cons

    Benefits used to be pretty average, but they became much worse recently.

    They changed the review structure so that anytime you get a raise, half of that raise will be paid as a "bonus" in the fall. The catch is that you must receive "meets expectations" or higher come review time. So they're effectively withholding part of your salary if they think you're not doing a good job. I'm assuming it will also act as "golden handcuffs" since you might want to hold off quitting until you receive your "bonus."

    They also instituted "mandatory PTO" days during the last week of December, which effectively means we have 3 fewer days of PTO to use at our discretion. They tried to make it sound like it was a good thing, but the reality is they're only doing it because productivity is low those days, so they figure that they can save money by forcing all their employees to take those days off. The decision might make sense on paper, but it's horrible for morale. So many people are pissed off about this, so they've been handing out exemptions to teams that can make a case for it.

    Besides benefits, working with teams out of Bangalore can be extremely difficult as they have varying degrees of English proficiency. There are multiple people I come into contact that barely speak and write at an elementary level, which leads to a lot of miscommunication and frustrations. The time difference also makes it hard to set up meetings, so they have to be scheduled at night for one of us since there's no overlap.

    Advice to Management

    Remove the "bonus" structure and give us back our PTO days *and* give us the last week of December off to show that you actually care about your employees.


  10. Helpful (7)

    "The pay almost isn't worth the headache"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at [24]7.ai full-time

    Pros

    They pay their employees really well, not that it's necessarily worth the headache of working there.

    Cons

    Management, work environment, lack of cooperation between teams, lack of clear communication


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