[24]7.ai Reviews | Glassdoor

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[24]7.ai Reviews

Updated February 15, 2018
518 reviews

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3.6
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[24]7.ai CEO P.V. Kannan
P.V. Kannan
311 Ratings

518 Employee Reviews

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Pros
Cons
  • Work life balance is a little more desired given the hectic nature of projects (in 21 reviews)

  • horrible transport services, no work life balances (in 11 reviews)

More Pros and Cons

  1. Helpful (2)

    "Passionate, Strategic, Fun!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Seattle, WA
    Current Employee - Account Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at [24]7.ai full-time (Less than a year)

    Pros

    -Incredible set of technologies related to machine automation and customer aquisition/engagement.
    -Ability to work remote.
    -Great coworkers and internal support network.
    -Forward-thinking company with a lot to offer clients and employees.

    Cons

    -There are so many facets of the business' offerings, it would take some time to intimately understand them all.


  2. Helpful (2)

    "Trust & Diversity gap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Supervisor
    Current Employee - Manager Supervisor
    Doesn't Recommend
    Neutral Outlook

    I have been working at [24]7.ai full-time (More than 5 years)

    Pros

    Intent data and ai focus. New mgmt.. in HR trying with mild success to bring order to people mgmt and process. Many good people trying hard.

    Cons

    Office conditions. Major gap in trust. True diversity and value of caucasians and females. Constant mind changing of day to day issues and strategy. Allowed bullying.

  3. "Financial Advisor - Great to begin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at [24]7.ai full-time

    Pros

    This company is great to begin with if you need to start your career as a customer service executive. Very good facilities.

    Cons

    Very less salary for freshers


  4. Helpful (11)

    "Cultural Problems from all directions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cloud in San Jose, CA
    Current Employee - Cloud in San Jose, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at [24]7.ai full-time (More than 3 years)

    Pros

    The outlook on the business side is very positive. They have a solid product range and a compelling pitch to customers.

    Cons

    There are huge cultural problems with longterm staff still in the company from past acquisitions, as well as problems with the founders / ceo constantly acting cheap. They don't realize they're in a competitive environment for employees, and they need to compete with the best companies in the valley.

    Here are two examples:

    On your first day, your onboarding might include being informed that if you travel to India for business purposes, you're expected to travel exclusively on the weekends so that you can still work a full week. That's right, they explain that they're cheap and don't respect your personal life on the very first day.

    This year, they decided that they were annoyed that people didn't do much work on the week between Christmas and New Years. So, rather than just closing the office for the week and giving it to their staff as a reward for the intensity of the pre blackout period, they decided to force the entire office to take that week out of their PTO, with no changes to their overall allocation.

    The stock might actually be worth something if they ever eventually IPO or sell, but successive highly profitable quarters never seem to bring that any closer.

    Advice to Management

    If you're going to be a technology firm, stop acting like a cheap call center business. Invest in your infrastructure and divest yourself of the past.


  5. Helpful (7)

    "SPOILER FREE REVIEW: Monkeys run this zoo. Expect peanuts."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Campbell, CA
    Former Employee - Anonymous Employee in Campbell, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at [24]7.ai full-time (More than 5 years)

    Pros

    At some point a few years back, 24/7 (nee 24/7 Customer) had a somewhat credible vision about the future of customer experience. Those days are long past. Abyssmal execution, lack of true product focus and an unfortunate tendency to chase every shiny new fad ("SQUIRREL!!!") has rendered the vision impotent. As someone senior in the sales team once quipped over a drink, '24/7 is like the lonely single guy who's always early to every party, but is never on the dance floor when the music starts. 24/7 missed the bus on Big Data, it missed the bus on Speech and Natural Language, and it is currently busy missing the bus on Artificial Intelligence (despite the recent and desperate change to a supposedly cooler-sounding company name). Behind the pretend Valley-startup pretense, this company remains a cheap call center at heart.
    *** Also, most of the glowing, positive reviews on Glassdoor of this sad joke of a company were posted by their own Marketing team to boost low ratings.

    Cons

    This emperor has no clothes.
    Its products are a poorly architected, messy hodge-podge and are years behind competiton. In fact, they can barely be called 'products' for the most part - just a thin technology layer that provides a pretext to sell offshore call center bodies at a premium.
    Its technology implementations are barely held together with spit, prayer and dental floss - and an army of cheap professional support staff from offshore locations.
    Its revenue is either derived from window-dressed call center operations or grandfathered in through acquisitions (of companies that have themselves barely grown since being acquired by 24/7).
    Most policies are put together with a cheap and penny-pinching mindset that often actually gets in the way of work. The company actually imposes 'time-spent-in-office' rules, and monitors access-card swipe logs to enforce. People are then expected to attend late night/ early morning calls as well.
    Its culture and its HR processes are a garish, schizophrenic pastiche of the sweat-shop BPO side and a pretence of Valley-cool.
    People are not valued. This is true at every level, from the lowest grunt to the levels reporting to the CEO.
    Churn is high. The company has little to no success in retaining the smart talent that has come to it over the years through its acquisitions. (The company's employee retention strategy basically comprises of the CEO himself spreading IPO/ sale rumors every so often to trick people who own measly stock options into staying. Spoiler: it seldom works.)
    Avoid this place like the plague. Go join a real company instead.

    Advice to Management

    The problem starts right at the top, with the CEO. The cartel of capuchin monkeys who report directly to him do not have the imagination, the incentives, or the empowerment to improve the company's value. The CEO's ego is 1000X of even his own inflated expectations of the worth of his company. Every day that he stays at the helm is just another day of valuations eroding and human capital going a-wasting. The CEO reportedly owns a vineyard and employs a personal sommelier, but if his company were a bottle of wine, then it would really be, not wine, but a tub of dishwater.


  6. Helpful (10)

    "Interesting technology, stressful environment, unbalanced working hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at [24]7.ai full-time (More than 5 years)

    Pros

    - Cutting edge technologies, always something new to learn and master
    - Very impressive portfolio of clients and partners
    - Good data and knowledge base for AI

    Cons

    - Idolization of large clients, inability to negotiate with them and as a result heavy pressure on internal workforce.
    - Disrespect of employees’ personal time.
    - Large disconnect between key departments.
    - Too many directions, too many department restructures, too many cooks in the kitchen.
    - Heavy politics that result in massive attrition


  7. Helpful (8)

    "Unresponsive Management - gets worse at higher levels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at [24]7.ai full-time (More than 8 years)

    Pros

    Opportunity to do things you've always wanted to try but don't have the experience to do at any other company.

    If from Southeast Asia, culture probably seems comfortable.

    Office is not in Mt. View, Fremont or San Francisco.

    Cons

    Some of the worst management I've ever experienced in 15 years in Silicon Valley.

    Management lacks innovation or vision....says what is needed that day with no commitment to execution or awareness of the impact of promises that don't seem to ever come to fruition and management is NEVER held accountable for results, just the "incompetent" staff.

    Management seems risk adverse which has been the reason behind the slow march to the death of the company.

    Advice to Management

    Get a real President and CFO who have turnaround experience.
    Stop pretending that putting ".ai" behind [24]7 means anything is different.
    Get the CPO mindset away from call center tactics and more inline with Silicon Valley or continue the current trend of loosing great employees and replacing with folks that may not have another opportunity awaiting them.

  8. Helpful (2)

    "Pay less... Benefits more"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Process Executive in Eglin AFB, FL
    Former Employee - Senior Process Executive in Eglin AFB, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at [24]7.ai full-time (Less than a year)

    Pros

    The company has standard benefits and good infrastructure

    Energetic crowd

    Cons

    The pay is very less

    Too high expectations from the employees for the salary that they pay.

    Advice to Management

    The previous work location was better than the current location.


  9. Helpful (3)

    "Awesome vision; struggling execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at [24]7.ai full-time

    Pros

    Great vision and problem space. Have massive opportunity to be a leader.

    Cons

    Too many acquisitions, geographies, and politics result in poor execution.


  10. Helpful (8)

    "Not for people persons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at [24]7.ai full-time (Less than a year)

    Pros

    Interesting technology and good market. Decent entry level salary.

    Cons

    Poor management and employee engagement. Low level of direct involvement. Very detached feeling amongst teams and other employees. I would describe the atmosphere as demoralizing.


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