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[24]7.ai

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[24]7.ai

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[24]7.ai Reviews

Updated Nov 29, 2022

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Found 2,811 of over 3K reviews
4.2
83% Recommend to a Friend
[24]7.ai Co-Founder and  CEO P. V. Kannan
89% Approve of CEO

Found 2,801 of over 3K reviews

4.2
83%
Recommend to a Friend
89%
Approve of CEO
[24]7.ai Co-Founder and  CEO P. V. Kannan
P. V. Kannan
1,871 Ratings

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of [24]7.ai and is not affected by filters.

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  1. 5.0
    Current Employee

    Best company to grow with

    Sep 27, 2022 - Software Development Engineer (SDE) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to work. The biggest plus point is the work life balance. Suitable for freshers as well as experienced

    Cons

    No major cons, adapt and overcome

    Be the first to find this review helpful
  2. 3.0
    Former Employee, more than 1 year

    Marginal at best

    Nov 29, 2022 - Sales 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Superior technology. Plenty of high caliber logos

    Cons

    Leadership was an issue. Hopefully it’s gotten better but was marginal at the time

    Be the first to find this review helpful
  3. Join the [24]7.ai team
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  4. 1.0
    Former Employee, more than 1 year

    Trainer Salary

    Nov 21, 2022 - Trainer in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Always a lot going go so it teaches you to think on your feet

    Cons

    Not a good place for your mental health. Endless game of chaotic catch up every single day

    Be the first to find this review helpful

    [24]7.ai Response

    Thank you for your detailed feedback and insights. [24]7.ai has always vouched for employee-friendly and transparent work culture and is committed to making it happen across all divisions. As a former employee and a part of the [24]7.ai family, your response is significant to the company and helps us improve every day.

  5. 3.0
    Former Employee

    Good place to start

    Oct 24, 2022 - Supervisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of learning opportunities within the company

    Cons

    Always a fire to put out and a need to be in multiple places at one time.

    Be the first to find this review helpful
  6. 5.0
    Current Employee, more than 1 year

    The best future for success

    Sep 22, 2022 - Digital Interaction Advisor in San Jose, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Organisations infrastructure, facilities, cultural activities, growth and better more options with IJP as well.

    Cons

    No reasons there on negative side

    Continue reading
    Be the first to find this review helpful

    [24]7.ai Response

    Thank you for leaving your feedback. We are glad to hear that you are having a great experience working with us. At [24]7.ai we give a lot of importance to the culture, values and the work ethics and we are happy to see that resonate with our employees as well. We appreciate your hard work and look forward to your absolute support.

  7. 5.0
    Current Employee, more than 3 years

    Great place to work

    Sep 7, 2022 - Anonymous Employee in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Management is very "Hands-on" and supportive.

    Cons

    No Tuition reimbursement at this time

    Be the first to find this review helpful
  8. 4.0
    Current Employee

    It was ok

    Sep 19, 2022 - Agent Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very positive vibe in office. You can work remote. Your team is great a communication.

    Cons

    There's not enough employment so the work can be a overload for everyone. People do not stay long at the company. The pay is not good due to the amount of work in my opinion.

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  9. 3.0
    Former Employee, more than 1 year

    Stable Expectations with Unstable Management

    Sep 17, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The job itself was very straightforward and explained well through a lengthy (paid) training program, and expectations for metrics were always very apparent and enforced fairly.

    Cons

    Management and team placement varied immensely and often, with no warning to employees that they could potentially get moved into drastically different working environments (different metrics, different communication strategies).

    Be the first to find this review helpful
  10. 5.0
    Current Employee, more than 3 years

    Good

    Aug 6, 2022 - Business Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Too good too good n good

    Cons

    Nonee none n none one one

    Continue reading
    Be the first to find this review helpful
  11. 1.0
    Former Employee, more than 1 year

    Terrible company

    Sep 5, 2022 - Tier-2 Support Representative in Addison, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Cool team members and lateral associates

    Cons

    -Poor company culture -Elitist higher ups, even though they can’t do their job without us. -Low/ uncompetitive wages

    Continue reading
    1 person found this review helpful
Viewing 1 - 10 of 2,801 Reviews
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[24]7.ai Reviews FAQs

[24]7.ai has an overall rating of 4.2 out of 5, based on over 2,959 reviews left anonymously by employees. 83% of employees would recommend working at [24]7.ai to a friend and 75% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, [24]7.ai employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at [24]7.ai. This rating has improved by 1% over the last 12 months.

83% of [24]7.ai employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated [24]7.ai 4.0 out of 5 for work life balance, 4.2 for culture and values and 4.1 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at [24]7.ai to be management, culture, career development and the cons to be work life balance, compensation.

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[24]7.ai is a global leader in intent-driven customer engagement solutions. We redefine the way companies interact with consumers. We help...More

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[24]7.ai

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Want to save money & time? First step: Automate your customer service. Let us show you how: http://ow.ly/5lcI50LNYv8 #CX #AI #Chatbots
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What exactly does Customer Experience Management or #CXM mean? And how can it benefit your business? Find out how: http://ow.ly/KgNt50LBt4n
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Glassdoor has 2,959 [24]7.ai reviews submitted anonymously by [24]7.ai employees. Read employee reviews and ratings on Glassdoor to decide if [24]7.ai is right for you.