[24]7.ai Reviews | Glassdoor

[24]7.ai Reviews

Updated December 13, 2018
674 reviews

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3.6
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[24]7.ai CEO P.V. Kannan
P.V. Kannan
406 Ratings

Employee Reviews

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Pros
Cons
  • "No work life balance, Higher management is confused," (in 23 reviews)

  • "horrible transport services, no work life balances" (in 13 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (14)

    "Exciting time to be with this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at [24]7.ai full-time (More than a year)

    Pros

    This company is full of possibilities, and we're deploying our AI-powered virtual agent technology with some of the biggest companies out there. I personally feel like I'm contributing to the success of the company, and that I have input into the direction we're heading. It's a great place for people who see opportunities and take initiative. A lot of the new folks being hired are the same way -- forward-looking and always looking for ways to make things better.

    Cons

    There are a few people who seem to be bitter the company didn't evolve in the way they thought it would, or they didn't take advantage of the opportunities they had. Once this handful of people moves on, we'll be much better off.

    Advice to Management

    Keep winning deals, deploying quickly with clients and attracting top talent. Don't be distracted by the nay-sayers or complainers.


  2. "Business Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in Palo Alto, CA
    Current Employee - Business Development Manager in Palo Alto, CA
    Recommends
    Positive Outlook

    I have been working at [24]7.ai full-time (More than 3 years)

    Pros

    Great team! Great support professionally from management

    Cons

    Team-based globally; which made communication difficult sometimes

  3. Helpful (3)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at [24]7.ai full-time

    Pros

    There is good people there

    Cons

    The management is unorganized. They have bad communication skills and poor managing skills.


  4. "Overall company experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier II Agent in Dallas, TX
    Current Employee - Tier II Agent in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at [24]7.ai full-time (More than a year)

    Pros

    Excellent environment and great people to work for.

    Cons

    salary could be a lot better.


  5. Helpful (10)

    "Worked at [24-7].ai, great technology, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior QA Engineer in San Jose, CA
    Former Employee - Senior QA Engineer in San Jose, CA

    I worked at [24]7.ai full-time (More than 3 years)

    Pros

    Nice people, Nice work life balance, good technology

    Cons

    Bad management, bad benefits, too much rumors, unhappy people


  6. Helpful (5)

    "Full-Time Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Disapproves of CEO

    I worked at [24]7.ai full-time

    Pros

    People working with you were great.

    Cons

    Very low salary and raise. No parental leave.

    Advice to Management

    Silicon Valley is full of opportunities. Take care of your employees.


  7. Helpful (10)

    "Childish CEO - No Real Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at [24]7.ai full-time (More than a year)

    Pros

    - The company had some OK perks, such as decent enough health insurance, free drinks, and the ability to work remotely at times.
    -Pay was on the higher end of average.

    Cons

    - Poor leadership in the upper management. The co-founders run it either like a call center (as in your workers aren't human, they're just drones to make you money and then be thrown to the curb) or a piggy bank. To this point, the CEO also decided to attempt to pass the blame for an issue the company had onto another worker. This is NOT acceptable as a leader. As CEO, he is responsible for all of the people under him, this is what being a leader is. Any of their subordinate's failings are their failings.
    -General disregard for their employees as a whole, unfortunate as that may be.
    -Not competitive in perks, as a company that claims to be a tech company in Silicon Valley, they are behind the times in many ways. One of these is perks and benefits. There's no matching, no profit sharing, no real perks beyond bare minimum - which they make it seem as if they are bending over backwards for.
    -Beyond being behind in perks and benefits, the company is also using technology that is 15 years out of date and claiming they are "cutting edge." They use buzzwords like Big Data and Machine Learning, yet none of this technology exists within their stack. They attempt to sell a product to justify building it. Generally, this practice is distasteful and unethical.

    Advice to Management

    Replace the CEO. Hire a leader, someone who understands how to guide others, and invest in upgrading the technology stack. There is a lot that could be done in this field, and a lot of emerging technology that could be very profitable and innovative, but the investment has to be made first.

  8. Helpful (19)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Jose, CA
    Former Employee - Manager in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at [24]7.ai full-time (More than 3 years)

    Pros

    -Great Technology if they can get it to work

    Cons

    -Extremely top down management-What PV wants, PV gets-even if it makes no sense.
    -People are looked as as numbers, not as people
    -Try to run the company like an India Call Center
    -Sell products that they cannot build
    -Trying to ship all that they can over to India
    -Low Morale
    -High Turnover
    -Everyone is seen as replaceable. It takes time and money to replace someone.
    -No support for proprietary tools.
    -Work/Life Balance

    Advice to Management

    Listen to your employees. They are trying to give you feedback and you don't seem to care.


  9. Helpful (7)

    "Bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at [24]7.ai full-time (More than a year)

    Pros

    Meet great people played music all day

    Cons

    Management sucked they promoted based off favoritism and some were messy. Says you’ll you permanent and you won’t


  10. Helpful (20)

    "ZERO growth in two years, security issue lost clients, join us only if you must"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Jose, CA
    Current Employee - Manager in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at [24]7.ai full-time (More than 3 years)

    Pros

    Interesting tech, some really dedicated people committed to trying, but worn out.

    Cons

    Recent security breach creating havoc but issue tightly controlled. Revenues have not increased over past two years+, quotas are ridiculous and no one ever makes them, CMO failing, sales heads not delivering and there is no CSO. Things so bad, we saw an email for a huge new incentive program beyond base salary and commissions, up to $50K and $25K for new business sale worldwide...and other incentives at $10K on other sales, do firms do this when all is good?

    Advice to Management

    Stop the blame game and commit to real strategic planning and someone please address the bullies in the house that still make place hostile - HR won't act because then they will be fired then also.