1-800 CONTACTS Reviews | Glassdoor

1-800 CONTACTS Reviews

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Found 241 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
70%
Recommend to a Friend
90%
Approve of CEO
1-800 CONTACTS CEO John Graham
John Graham
31 Ratings
Pros
Cons
  • "Opportunity for advancement very difficult outside of the call center(in 28 reviews)

  • "Even if you don't like customer service/sales job, this one could probably change your mind(in 8 reviews)

More Pros and Cons
  1. Featured Review

    Helpful (6)

    Amazing company that treats everyone like family

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Communications Specialist in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at 1-800 CONTACTS full-time for more than 4 years

    Pros

    There are so many pros about contacts. One that amazed me was the opportunity for growth. I was constantly recognized for my hard work and was promoted a few times because of it. I saw others around me get promoted to positions in management within only a few months of working at contacts because they were such driven and hard workers. Other perks were the amazing events, the wellness center (and the wellness center staff...

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    Cons

    I would say that contacts pays slightly lower than surrounding companies.

    Advice to Management

    Keep taking care of your associates!

    1-800 CONTACTS Response

    March 9, 2018Director, People Operations

    Thank you for sharing your feedback. It's important for us to know what associates value and what is remembered most. We are in the process of reviewing our compensation structure and have already started to make some positive changes. It's always great to see alumni speak so ...

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  2. Great Company and vision, a lot of employee giveback

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Receiving Manager in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at 1-800 CONTACTS full-time for more than 2 years

    Pros

    Hard working people all around with high standards and high expectations but both are those are paid out back to employee by the company through events and other things like that

    Cons

    Pay does not compete with other similar jobs but the benefits can sometimes make up for that.

  3. Helpful (2)

    Could be a great company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Manager in Draper, UT
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at 1-800 CONTACTS full-time for more than 6 years

    Pros

    Immediate boss was really good. Love the perks.

    Cons

    Some in management weren't so great.

  4. Great job

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1-800 CONTACTS

    Pros

    Great work environment to advance career

    Cons

    Not many at allgreat place

  5. New opportunities

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service and Sales Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1-800 CONTACTS full-time for more than 2 years

    Pros

    I was working two part time jobs before I was recommended this job... I can't tell you how grateful I am to be working for such an awesome and caring company. I love the managers and the coworkers, and of course the free food. I am looking forward to growing with company and moving up.

    Cons

    The grille is a hit and miss on the food, and the call volumes can get pretty crazy. Some of the customers can be pretty rude and entitled. The quality structure can be better, but we are working through that. It is very easy to burn out.

    Advice to Management

    Please pay attention to your agents, talk to them, find ways to motivate them, and have fun!

  6. Best place you could work

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent Acquisition Partner in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1-800 CONTACTS full-time for more than 2 years

    Pros

    The culture here is so amazing. Associates are more than just coworkers, you truly become family. Our leadership is transparent in all company successes and failures. We have great benefits and amenities. Great work/life balance. The opportunities for growth are endless. Supervisors, managers, directors and so forth set you up for success and will help you develop.

    Cons

    I have never had a day in this company that I felt there were any cons.

    Advice to Management

    Keep doing what you are doing, I love being apart of this family.

  7. Helpful (3)

    Customer/ Sales Representative

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Draper, UT
    Doesn't Recommend
    Approves of CEO

    I worked at 1-800 CONTACTS full-time for more than 2 years

    Pros

    -discounted meals -free gym and personal trainers -fun company events -invest in employees with town hall meetings and training's -great people -flexible scheduling -401(k) -insurance -maternity leave -tuition reimbursement -1x1 training's with your manager -discount on contacts

    Cons

    -lots of opportunity to move around but not to move up -it is very easy to get burned out

    1-800 CONTACTS Response

    December 19, 2018Director, People Operations

    Thank you for taking the time to leave a review!

  8. Helpful (1)

    Eh

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Compliance 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at 1-800 CONTACTS full-time for more than a year

    Pros

    Offer pretty good benefits, point system for days off,

    Cons

    Miserable. False advertising for positions

  9. Helpful (3)

    Don't waste your time, because they don't value yours.

    StarStarStarStarStar
      Former Employee - Anonymous Employee in Draper, UT
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at 1-800 CONTACTS full-time for more than 4 years

      Pros

      They put on a really good face, and act like they care about their employees but in all reality they could care less about you. They get you with all the free incentives like an onsite gym, and free soda, and subsidized meals, and events. But I will tell you from 3 years of experience, it is NOT worth it.

      Cons

      The people department is a complete joke. They "strive" to be there for all of their employees but they are just one big clique and they want to be the top department in the company when they honestly do the least amount of work. And don't bother trusting your designated business partner, because they throw around "team evaluations" like candy and claim that your answers are Anonymous and Confidential, so when you are...

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      Advice to Management

      Get rid of anyone in a management role and hire all new.

    • Helpful (3)

      Great Company with Common Issues

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at 1-800 CONTACTS full-time

      Pros

      Great benefits. Nice people. Fun office.

      Cons

      Opportunity for advancement very difficult outside of the call center. Upper management not very open to new ideas or suggestions from lower level employees.

      Advice to Management

      Be willing to try ideas from "bottom" employees.

    Found 241 reviews