1-800 CONTACTS Reviews | Glassdoor

1-800 CONTACTS Reviews

Updated October 5, 2018
227 reviews

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4.0
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1-800 CONTACTS CEO John Graham
John Graham
22 Ratings

227 Employee Reviews

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Pros
  • "We work hard while here so we can maintain a great work-life balance" (in 15 reviews)

  • "Fun activities for the family, great benefits and flexible" (in 21 reviews)

Cons
  • "Still a call center, no matter what color you paint it" (in 27 reviews)

  • "Even if you don't like customer service/sales job, this one could probably change your mind" (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Amazing company that treats everyone like family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Specialist in Draper, UT
    Former Employee - Communications Specialist in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at 1-800 CONTACTS full-time (More than 3 years)

    Pros

    There are so many pros about contacts. One that amazed me was the opportunity for growth. I was constantly recognized for my hard work and was promoted a few times because of it. I saw others around me get promoted to positions in management within only a few months of working at contacts because they were such driven and hard workers. Other perks were the amazing events, the wellness center (and the wellness center staff who are so dedicated to helping the associates) on-site massages, on-site vision center with free exams for employees and family, half off contacts and eye wear, on-site grill, tuition assistance, associate outreach, shift flexibility, and great work-life balance.

    Cons

    I would say that contacts pays slightly lower than surrounding companies.

    Advice to Management

    Keep taking care of your associates!

    1-800 CONTACTS Response

    Mar 9, 2018 – Director, People Operations

    Thank you for sharing your feedback. It's important for us to know what associates value and what is remembered most. We are in the process of reviewing our compensation structure and have... More


  2. "Great job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Approves of CEO

    I worked at 1-800 CONTACTS full-time

    Pros

    The environment and people
    The pay
    Flexibility
    Trust

    Cons

    Typical call service situations (rude customers etc.)

    Advice to Management

    They are awesome!

  3. Helpful (2)

    "Okay place to get started in your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at 1-800 CONTACTS full-time

    Pros

    Benefits, company parties, cafe, gym, free eye exams

    Cons

    Not a lot of growth if you do not fit the 'bro code' culture.


  4. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance in Draper, UT
    Current Employee - Compliance in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1-800 CONTACTS full-time (Less than a year)

    Pros

    Great benefits
    great culture
    competitive pay
    awesome people
    convenient location
    allows for work at home

    Cons

    required to work weekends for the first year. that's it

    Advice to Management

    Keep being so friendly

    1-800 CONTACTS Response

    Oct 9, 2018 – Director, People Operations

    Thank you for the great feedback! We are happy you are enjoying it here.


  5. Helpful (3)

    "Customer Service Represetative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 1-800 CONTACTS full-time (More than 3 years)

    Pros

    Lots of company perks. Lots of parties and fun events.

    Cons

    Pay is bare minimum. The bonus structure is a joke.

    1-800 CONTACTS Response

    Oct 9, 2018 – Director, People Operations

    Thanks for the feedback. We'd encourage you to chat with the Director of the sales/service channel about the bonus structure. Maybe there's a better structure you've thought of that we haven't We... More


  6. Helpful (4)

    "Customer service with help in sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Draper, UT
    Current Employee - Anonymous Employee in Draper, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at 1-800 CONTACTS part-time (More than a year)

    Pros

    I enjoy the gym, cafe and the flexibility in schedule. Also the ability to work at home.

    Cons

    There isn't much development once you have been there for over 6 months. It seem like they would prefer to hire an new person instead of develop their current employees.

    Advice to Management

    Spend time with who is already an employee there, help them become better and more self-sufficient. Also fight for your agents, they are the front line agents and you should be there to support. Not to just discipline them.

    1-800 CONTACTS Response

    Oct 9, 2018 – Director, People Operations

    We definitely don't want you to feel like you're not being developed. I would love to sit down and chat with you about development opportunities if you feel comfortable with it. We have several... More


  7. Helpful (2)

    "Good benefits, onsite perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at 1-800 CONTACTS full-time

    Pros

    onsite Gym, kitchen, good benifits

    Cons

    Change in work-space not best, annual bonus not as good as past years

  8. "Love coming to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Draper, UT
    Current Employee - Anonymous Employee in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1-800 CONTACTS full-time (More than 3 years)

    Pros

    The perks are numerous, the food is great, pay you to be healthy, charge my car, develop my skills and teach me new ones, motivate me to be better, and I could go on and on. But the best thing about working here is the people!!! Definitely the people!!!

    Cons

    There are treadmills, but your not forced to use them :)

    1-800 CONTACTS Response

    Oct 9, 2018 – Director, People Operations

    We often tell people that the reason we have a wellness center is because we have a professional chef working for us, lol. Thank you for taking the time to leave your feedback AND for the 3+ years... More


  9. "Great job for College"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 1-800 CONTACTS full-time

    Pros

    I worked here while I was getting my degree. It is an ideal job for a student because you can select your shifts to work around your school schedule during the semester. They also had free snacks and discounted lunches and access to a company gym.

    Cons

    Not many cons, just not a company I wanted to move up in.


  10. Helpful (4)

    "Weirdest culture ever..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Draper, UT
    Former Employee - Anonymous Employee in Draper, UT
    Doesn't Recommend

    I worked at 1-800 CONTACTS full-time (Less than a year)

    Pros

    The outsiders help you navigate through this company once they see you aren't part of the cliques and they are some of the most accepting and wonderful people once you find them.

    Cons

    It is one of the strangest almost childish companies I have ever worked for. There are cliques of people like high school. Speaking of, employees decorate the cars of their peers for their birthdays like kids decorate lockers in junior high school. The culture is very Utah and company wide emails about hiring someone's relative because they are in the same ward as someone else are acceptable to be sent to the entire company (mind blown). If you are not from Utah, you will be thoroughly confused as to what is going on in this strange secret society and will most likely not be accepted, wanted or liked, which makes it very hard to do a job. True story - I once had a Director level person enter my office, sit down and tell me that they were married for eternity and then proceed to talk negatively about a certain gendered group of people. I left soon after that.

    Advice to Management

    Please don't hire people from out of state. It only confuses them and makes their lives miserable. You need to turn this into a real accepting national company or just stick to the small town mentality and keep hiring everyone's relatives.


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