1-800 CONTACTS Reviews

Pros

I’ve never worked at a place quite like 1-800 Contacts. Many/most companies talk about customer commitments but consistently compromise things to benefit investors. Not this place. People come to work with a passion for changing vision care for customers. Zero ego, zero hierarchy, zero bureaucracy. We do amazing things together because it’s fun to succeed together. And with companies all around Utah facing declines and layoffs, we’re growing.

Cons

Cash salary sometimes feels slow to catch up to the market, but now everyone has stock options, which is a great benefit.

Pros

You feel part of a team It's a huge company but it has a small/medium sized business "feel" 20/20 Grille (The company's restaurant in the office building) Everyone is super sharp and good at what they do

Cons

Not really any cons at this company.

Pros

Work from home, equipment is provided, pretty good medical benefits, company culture

Cons

Taking time off can be difficult and confusing based on their points system and staffing needs. Higher ups don’t listen to the concerns of the people actually doing the work every day. When I started there was only a 2 chat maximum. Soon they integrated a 3 chat maximum and said that it would be less than 10% of the time. That was a lie. It was a constant thing and was often made worse because workforce was always randomly deciding that we didn’t need as many agents working certain times so would let people go home early. When everyone voiced their concerns about the new workload and stress we were all under we were constantly dismissed and never compensated for our work. Also because of the increased chats QA scores suffered which meant you didn’t get your bonus if your score was low. Also the constant pressure to upsell customers when you’re trying to juggle so many chats is ridiculous. I was docked points on a QA because I didn’t try to sell a customer a year supply when he was trying to figure out why he hadn’t received the contacts he had already ordered (they were discontinued but still on the website to be purchased).

Pros

You can work from home or in office now. The schedules are somewhat flexible and most managers are kind and understanding.

Cons

I have never felt more dismissed when my concerns arise than I have through 1800Contacts. I wish I could rave about them like I once did, but that is simply not the case. Recently they have rolled out a change from 2 to 3 chats at the same time without consulting agents who actually do the work. Hearing “it used to be this way” from managers was nothing but salt in the wound. When the conversation about the additional stress, higher wages, or the fact we’re not being heard is brought up, the agents are to blame. Essentially, they’re paying less people (for the same wage) to do 1.5x the work with no additional training or support. They blame us for avoiding change, but this is incredibly wrong. None of us wanted this. I don’t know one single person I’ve talked to that is excited or hasn’t cried on the clock due to their negligence. It saddens me to make this review, but I was thriving prior to the unexpected changes and the ignorance cannot go without criticism. These managers don’t even take chats and will not hesitate to write you up.

Pros

I have been working at 1-800 Contacts for several years now and I can confidently say that this is the best company I have ever worked for. The upper management truly cares about their employees and is always willing to listen and make improvements to ensure a positive work environment. The people I work with are smart and talented, making coming to work every day a joy. The company places a strong emphasis on work-life balance, which is something that is highly valued by its employees. In a time when so many companies are struggling, 1-800 Contacts is thriving and it's evident that the company's success is due to its commitment to its employees and customers. I feel grateful to be a part of such a fantastic organization and would highly recommend 1-800 Contacts to anyone looking for a supportive and successful work environment.

Cons

While 1-800 Contacts is still a great company to work for, there have been some changes due to the hybrid and work from home environment that have had an impact. Some of the benefits that used to make this company stand out, such as fun gatherings and events, have been lessened as they are just not the same when attempted virtually. The lack of in-person interaction has made it difficult to maintain the same level of camaraderie and team spirit as before. However, 1-800 Contacts is still a great company to work for overall, and the management is doing its best to address these challenges. The company is continuously looking for ways to improve the remote work experience for its employees and maintain the positive work environment that it is known for.

Pros

A company that continues to disrupt the healthcare industry and continues to beat revenue and KPI goals year after year. A world class customer satisfaction score that continues to beat expectations. All while remaining focused on the concerns and feedback from associates in order to improve the associate experience. Also, every employee owns stock in 1800 at 90 days which gives everyone motivation for success.

Cons

I would love to see a continued focus on how to make hybrid and remote work exist well with the excellent in person environment.

Pros

1800Contacts has many different departments, shifts and jobs available. They truly want everyone to be happy and successful. I have personally benefited on multiple occasions from their willingness to be flexible and help me find the right job fit for my talents and personal situation. The opportunities are endless and the support from leadership is unheard of as they promote and cheerlead all of your successes. There are leadership classes and internships available to those that are interested. The pay is comparable to the job in my opinion. The benefits are good and the price is reasonable.

Cons

This company is extremely committed to employee success. The only "con" I can think of, is if a person doesn't invest themselves and seek out the opportunities that are available to help them be successful they may be disappointed as a result.

Pros

This is a company that truly cares about growing its employees and treating people well. I am proud to work here.

Cons

I really can't think of any. I love it here!

Pros

I realize that people would assume that I say this only because I am currently an employee with the company. However , that would be incorrect because this has been an awesome experience from the very beginning. I am in my 40's so I am no stranger to the workforce and hands down my experience from interview to now has been better than literally every other experience prior to this. The culture here is amazing. Never once have I felt like I was not supported or as if I was not prepared . Literally wish I had started here 20 years ago.

Cons

The only cons that come to mind are the fact that I cannot travel back in time and just start and end my career with this company. I thus far have not had an experience or situation that I would consider a con. I really do love it here.

Pros

I really appreciate how dedicated everyone is to working together to a common goal. The culture is great, everyone gets along. I work strictly remotely and that has not been a problem. I love it and I appreciate that the company allows me to do that. Work life balance is great. Everyone is very respectful of my time. When I am not at work I don't have expectations to be focused on work stuff. We are also reminded to take time off. We have unlimited PTO but I feel like the company does actually want us to take all the time off that we need.

Cons

I am pretty happy with how things are right now.