1-800 CONTACTS Reviews | Glassdoor

1-800 CONTACTS Reviews

Updated December 11, 2018
232 reviews

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4.0
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1-800 CONTACTS CEO John Graham
John Graham
26 Ratings

Employee Reviews

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Pros
  • "We work hard while here so we can maintain a great work-life balance" (in 15 reviews)

  • "Lots of great benefits and people" (in 23 reviews)

Cons
  • "Still a call center, no matter what color you paint it" (in 28 reviews)

  • "Even if you don't like customer service/sales job, this one could probably change your mind" (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Amazing company that treats everyone like family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Specialist in Draper, UT
    Former Employee - Communications Specialist in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at 1-800 CONTACTS full-time (More than 3 years)

    Pros

    There are so many pros about contacts. One that amazed me was the opportunity for growth. I was constantly recognized for my hard work and was promoted a few times because of it. I saw others around me get promoted to positions in management within only a few months of working at contacts because they were such driven and hard workers. Other perks were the amazing events, the wellness center (and the wellness center staff who are so dedicated to helping the associates) on-site massages, on-site vision center with free exams for employees and family, half off contacts and eye wear, on-site grill, tuition assistance, associate outreach, shift flexibility, and great work-life balance.

    Cons

    I would say that contacts pays slightly lower than surrounding companies.

    Advice to Management

    Keep taking care of your associates!

    1-800 CONTACTS Response

    Mar 9, 2018 – Director, People Operations

    Thank you for sharing your feedback. It's important for us to know what associates value and what is remembered most. We are in the process of reviewing our compensation structure and have... More


  2. "Overall thoughts of the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1-800 CONTACTS full-time (More than a year)

    Pros

    Company does a lot to give back to its associates (benefits, activities, etc...)

    Cons

    normal business growing pains. Not really a con.

  3. "Great Company with Common Issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1-800 CONTACTS full-time

    Pros

    Great benefits. Nice people. Fun office.

    Cons

    Opportunity for advancement very difficult outside of the call center. Upper management not very open to new ideas or suggestions from lower level employees.

    Advice to Management

    Be willing to try ideas from "bottom" employees.


  4. Helpful (3)

    "Overall Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Draper, UT
    Former Employee - Anonymous Employee in Draper, UT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at 1-800 CONTACTS full-time (More than 3 years)

    Pros

    There is a full cafeteria of well made and tasty food downstairs at a good price. The insurance benefits are excellent. There's a full gym on the first floor. Free eye exams and discounts on lenses. Fun company events. Flexible-ish hours.

    Cons

    There is a definite favorite club in management. Moving up is very difficult for this reason. Instead of looking for fresh talent from the staff any vacated position worth taking is almost immediately backfilled by someone who is already in a management role. Their position is often then either backfilled or consolidated. This would be less frustrating if they did not then give feedback in which you are given specific goals and told something to the effect of "If you do these three things I can almost guarantee you an upper level position next time it is available."

    Another source of irritation is the hours. Overall the system for scheduling works decently. You are able to request individual and unique hours. This makes it very easy to work here and go to school simultaneously. However, once you have a set schedule be prepared to keep it for a long while. The team that manages hours can be difficult to work with and make it seem like a burden when you ask them to for any kind of assistance. This makes it unpleasant to get anything changed or dispute an issue with your time off or scheduling.

    Advice to Management

    Review your advancement policy and do away with the ADP program. Make sure that everyone has an equal opportunity to advance. Review the scheduling department and have their interactions audited the same way as other internal departments such as customer care.


  5. Helpful (2)

    "Loved it here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Draper, UT
    Former Employee - Senior Software Engineer in Draper, UT
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at 1-800 CONTACTS full-time (More than 3 years)

    Pros

    Amazing Benefits. Great people

    Cons

    They seem to be shrinking rather than growing.


  6. Helpful (1)

    "Great culture from an outside perspective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Associate
    Current Employee - Compliance Associate
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at 1-800 CONTACTS full-time (More than a year)

    Pros

    After having worked for a couple companies that placed little to no value in their people, it’s refreshing to be in an environment that helps you feel at home, validated and taken care of. The company perks are great, but it’s a wonder sometimes if that positive, beneficial culture comes at the expense of its very people.

    Cons

    The compensation plan, foremost, is terrible. This company is well aware of how it’s compensation is well below what the industry is offering and the performance review structure is less than inspiring. Changes to the structure have been promised for so very long but nothing seems to be changing. $12 an hour is not a livable wage.

    Advice to Management

    We can do better. All departments should be treated as equals instead of a hierarchy of status based on department or job title.

    1-800 CONTACTS Response

    Dec 7, 2018 – Director, People Operations

    Thank you for your feedback. As the Director of compliance, I’m always striving to improve the associate experience and part of that is making sure we are providing a competitive hourly wage. One... More


  7. "Love it here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Sales Representative in Draper, UT
    Current Employee - Customer Service and Sales Representative in Draper, UT
    Recommends
    Positive Outlook

    I have been working at 1-800 CONTACTS full-time (Less than a year)

    Pros

    Lots of great benefits and people! They are a great company to work for because not only do they care about their customers but they care about their employees! There is always someone available to listen to any questions or concerns and it will always get fixed in a timely manner! Thank you so much for being an amazing Employer!

    Cons

    I personally can not come up with any cons because its been an amazing and great learning experience. I can see why they have so many people who have been working for them for 10 years or more!

    Advice to Management

    Keep doing what you are doing and we will always Win as a Team.

    1-800 CONTACTS Response

    Nov 16, 2018 – Director, People Operations

    We are so happy to hear you enjoy it! Thanks for leaving such great feedback and thank YOU for adding to the environment/culture by believing in and living our values.

  8. Helpful (1)

    "Compliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at 1-800 CONTACTS full-time

    Pros

    Work atmosphere. Lots of perks, food, monetary incentives, fun.

    Cons

    Micromanagement in every aspect of your job. It’s endless and exhausting.

    1-800 CONTACTS Response

    Nov 16, 2018 – Director, People Operations

    Thank you for leaving a review! If you're open to it, I would love to meet with you to get additional feedback and see what we can do to help minimize this. Autonomy is an important part of our... More


  9. Helpful (4)

    "Okay place to get started in your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at 1-800 CONTACTS full-time

    Pros

    Benefits, company parties, cafe, gym, free eye exams

    Cons

    Not a lot of growth if you do not fit the 'bro code' culture.


  10. "Great job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Approves of CEO

    I worked at 1-800 CONTACTS full-time

    Pros

    The environment and people
    The pay
    Flexibility
    Trust

    Cons

    Typical call service situations (rude customers etc.)

    Advice to Management

    They are awesome!