1-800 CONTACTS Reviews | Glassdoor

1-800 CONTACTS Reviews

Updated August 7, 2018
220 reviews

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4.0
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1-800 CONTACTS CEO John Graham
John Graham
19 Ratings

220 Employee Reviews

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Pros
  • "We work hard while here so we can maintain a great work-life balance" (in 15 reviews)

  • "Fun activities for the family, great benefits and flexible" (in 20 reviews)

Cons
  • "Still a call center, no matter what color you paint it" (in 27 reviews)

  • "Even if you don't like customer service/sales job, this one could probably change your mind" (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Amazing company that treats everyone like family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Specialist in Draper, UT
    Former Employee - Communications Specialist in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at 1-800 CONTACTS full-time (More than 3 years)

    Pros

    There are so many pros about contacts. One that amazed me was the opportunity for growth. I was constantly recognized for my hard work and was promoted a few times because of it. I saw others around me get promoted to positions in management within only a few months of working at contacts because they were such driven and hard workers. Other perks were the amazing events, the wellness center (and the wellness center staff who are so dedicated to helping the associates) on-site massages, on-site vision center with free exams for employees and family, half off contacts and eye wear, on-site grill, tuition assistance, associate outreach, shift flexibility, and great work-life balance.

    Cons

    I would say that contacts pays slightly lower than surrounding companies.

    Advice to Management

    Keep taking care of your associates!

    1-800 CONTACTS Response

    Mar 9, 2018 – Director, People Operations

    Thank you for sharing your feedback. It's important for us to know what associates value and what is remembered most. We are in the process of reviewing our compensation structure and have... More


  2. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate in Charlotte, NC
    Current Employee - Warehouse Associate in Charlotte, NC

    I have been working at 1-800 CONTACTS part-time

    Pros

    Pay, awesome coworkers, great benefits.

    Cons

    None I can think of.

    Advice to Management

    You are great. Keep it up!

  3. "Love coming to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Draper, UT
    Current Employee - Anonymous Employee in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1-800 CONTACTS full-time (More than 3 years)

    Pros

    The perks are numerous, the food is great, pay you to be healthy, charge my car, develop my skills and teach me new ones, motivate me to be better, and I could go on and on. But the best thing about working here is the people!!! Definitely the people!!!

    Cons

    There are treadmills, but your not forced to use them :)


  4. "Great job for College"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 1-800 CONTACTS full-time

    Pros

    I worked here while I was getting my degree. It is an ideal job for a student because you can select your shifts to work around your school schedule during the semester. They also had free snacks and discounted lunches and access to a company gym.

    Cons

    Not many cons, just not a company I wanted to move up in.


  5. Helpful (7)

    "Started out great, but then got caught up in the sorority politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at 1-800 CONTACTS full-time

    Pros

    - Freebies
    - Parties
    - Discount cafeteria
    - Free gym
    - Socializing
    - Ease of work

    Cons

    - Politics (welcome back to Jr. High)
    - Secret societies and cliques
    - No clear line of sight, vision, direction or purpose
    - People bitterly clinging to the ways of the founder
    - They'll turn on you in a hot second and you'll be cast out of the club

    Advice to Management

    Please make some improvements on performance standards. Your People Dept really ought to assist the business in developing clear standards for performance measurements for success, this will hopefully get the clubs to calm down and actually let high performers do their jobs. This place can be a joke at times, like a little sorority and if anyone rocks the boat, they're cast out.


  6. Helpful (4)

    "Fabulous!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1-800 CONTACTS full-time

    Pros

    Positive Environment
    Great Management
    Executives Are Open
    Ethical and Responsible Business Practices
    Concerned About Everyone, Professionally and Personally
    On Site Cafeteria
    On Site Gym with Free Personal Training

    Cons

    Tuition reimbursement is restrictive
    Still a call center, no matter what color you paint it

    Advice to Management

    Keep listening and boosting your agents! It helps more than you know.


  7. Helpful (1)

    "Love this company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1-800 CONTACTS full-time

    Pros

    1-800-Contacts cares about their employees and customers. Every decision is made with the customer & employee in mind. I have found that most co workers I come in contact with are authentic, genuine and caring. I would recommend 1-800-Contacts to any of my friends 10 out of 10

    Cons

    Hard to think of any - anyone that wants to be successful, can be successful at 1-800-Contacts

  8. "AMAZING"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1-800 CONTACTS part-time (More than 5 years)

    Pros

    Everything! Discounted food thats AMAZING!! (Steak, baked potato and asparagus for only 2.50 but tastes like a 20.00 meal), free gym access, positive working environment, great management, great location, great everything!

    Cons

    I have probably gained 10 pounds a week from eating all the delicious food !

    Advice to Management

    Keep it up!


  9. Helpful (6)

    "Company down hil"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at 1-800 CONTACTS part-time (Less than a year)

    Pros

    Takes care of customers and make sure orders are out

    Cons

    Use to be about "customer backwards" but ever since new management, it's all about saving money and not giving a crap about the associates. Started working here and the company was so fun and amazing to work for, but now I'm following every one else and getting out. If you don't want to be appreciated at this job, apply.

    Advice to Management

    Take care of your team and actually make sure they enjoy their job.


  10. Helpful (2)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Draper, UT
    Former Employee - Customer Service Representative in Draper, UT
    Recommends

    I worked at 1-800 CONTACTS (More than a year)

    Pros

    Excellent place to work! Great atmosphere, free food and drinks. Fun activities for the family, great benefits and flexible

    Cons

    Didn't like having to up sell all of the time


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