1&1 Internet Reviews | Glassdoor

1&1 Internet Reviews

Updated September 24, 2017
120 reviews

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3.3
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1&1 Internet CEO Robert Hoffmann
Robert Hoffmann
19 Ratings

120 Employee Reviews

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Pros
  • Lots of time off, good work-life balance (in 11 reviews)

  • Laid-back yet professional work environment (in 16 reviews)

Cons
  • The pay could be higher, not much room for advancement (in 4 reviews)

  • There is not much room for growth, and there is a high turnover rate which creates shift scheduling issues that can be inconvenient (in 4 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Chesterbrook, PA
    Former Employee - Outbound Sales Representative in Chesterbrook, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at 1&1 Internet full-time (Less than a year)

    Pros

    A lot of paid time off. Layed back environment. Free sodas juices and fruit. Paid lunch and breaks!

    Cons

    Base Pay is a little low good bonuses to combat base pay.


  2. Helpful (1)

    "Continuing to ignore the Elephants in the room."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at 1&1 Internet full-time (More than 5 years)

    Pros

    Pretty great health benefits and paid time off. Paid lunches (30minutes), free fruit, and free beverages. Two company parties a year, and other in office events (including free lunches, snacks, etc.). Business Casual dress, and low key office environment most of the time. Work / Life balance is OK depending on your department.
    For the most part the other employees are really great to work with as well, which tends to be how you end up staying here for a long period of time (that and the benefits become hard to beat).

    Cons

    Pay level is complete garbage for anyone not in management. However many of those in management are no where near competent or even qualified enough to be in their positions... let alone manage other humans being in general. Half of them literally do nothing, make the people below them do all their work, and then pass it off to the Senior Management, or worse, to the Board Members as their own work. There is absolutely no acknowledgement for you having actually done the task/project/whatever it is, while they are floating around "looking important" and patting themselves on the back for the job well done. Nor do these same "managers" give one iota of a second about their employees. They care about their paychecks, staying bonuses (yes that's a real thing for some and it increases every year!), achieving their targets (that you complete for them) and as much sitting back and watching the scene below from their tower as they can get. One in particular lies through their teeth about the work they do, talks badly on their employees to other employees, and constantly tries to get other people fired when they get too good at their own job or threaten that person's golden bubble of protection that they've had for years (who knows why because they're beyond incompetent and just down right useless).
    Speaking of the board, the headquarters/parent company are over seas, which means slim to no permissions to get anything done here (and you have to wait until the window of time overlaps again to get anything done). Not to mention product launches, policies, and general company information that is seriously pertinent to your job that get rolled out behind the royal curtain without your knowledge, and they just expect you to accept it/handle the insane backlash both internally and from customers. They also have no idea how the US market works, or more importantly how a US company should be run. It's a rat race of who reports to who in another country with no main person in charge because they don't want anyone to have single authority. (Which isn't necessarily a bad thing, except when the people in charge are all out for different things, constantly contradict themselves to each other and to their employees, and in general also don't really care about you at all either, or actually following/enforcing the policies they so furiously made a point to put out there).
    Good luck being a woman in this company... not only will you get paid less for doing the same job (or more) as a male in your same role, but your opinion won't matter for anything (even when you're definitely right). You'll get "mansplained" every 5 minutes, and all but physically pushed aside for anything worthwhile or helpful towards advancement.
    First level support is an absolute disaster, and yet because it is so cheap to keep them on payroll overseas, no matter how many times employees here (and customers for that matter) complain that support should be handled in the US... they will not make the change. Countless attempts to retrain and redesign how things are run, have simply been a waste sadly.
    Good luck bringing serious matters regarding other employees to Senior Management's attention. Somehow a loophole will be found to get the person off the hook... even when the person in question violates company policies, does something horrendous towards other employees, abuses their time off, shows favoritism towards and or retaliates against other employees (the list goes on, and those examples are not specific to one person sadly).

    Advice to Management

    The parent company needs to let the US have more control, trust that people actually know what we're doing and what is best for the company as a whole. Also seriously reconsider first level support coming back to this office.... the difference it would provide customers, as well as the employees dealing with the irate customers (and fixing first level's mistakes) would be astronomically better.
    The company as a whole needs to actually care about their employees. Not to mention better monetary compensation, more acknowledgement for their work to those above, and more room for growth. They should also learn to actually hold the employees in the wrong accountable for their actions. These reviews (that are constantly the same on here mind you) are not being said for no reason..... stop ignoring the many elephants in the room! You continually push the good, competent, hardworking people out because the awful employees continually get by completely unscathed (or worse, rewarded even further).

  3. "Pretty bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at 1&1 Internet full-time (Less than a year)

    Pros

    Its fulltime, so there's benefits. Outside of that its a pretty bad call center to work for. Management seems inept but people say its better from a few years ago (How I'm still not sure). Its German owned so nothing gets done/fixed here, there's a lot of its going back to Germany to fix it, which people don't want to hear when they're yelling at you on the phone.

    Little room to advance I would guess, haven't been here that long but the office is basically a call center only.

    Cons

    Its bad, both the phone job, the level of pay, and the amount of stuff that goes wrong for the customers. You'll start with nights/weekends and half those hours there isn't a supervisor to take your angry callers. I wouldn't leave a current job to come here, unless its a big pay upgrade ($8-9 hr etc). Otherwise in a few months time you'll just be miserable, hold out for something better.


  4. "Not a bad place ..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Phone Sales in Chesterbrook, PA
    Former Employee - Inside Phone Sales in Chesterbrook, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at 1&1 Internet full-time (Less than a year)

    Pros

    Great work environment. Most people are friendly. Unlimited free beverages & fruit. Great, great bennies.

    Cons

    European based company not so much in touch with the American market, making it tougher for salespeople. Employees very HR happy. Quick to report for minor infractions

    Advice to Management

    More attention to American market & more US based tech support!


  5. Helpful (2)

    "Appalling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Chesterbrook, PA
    Former Employee - Technical Support in Chesterbrook, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at 1&1 Internet full-time (More than 3 years)

    Pros

    Several years ago, this was an up and coming company with room for advancement and great managers. Since 2013, this company has been rapidly declining into the cesspool it has become.

    Cons

    Discrimination against women and people of color. No path for advancement (unless you sleep with someone of course), unethical hiring practices that lead to the degradation of departments and the work environment just to hire a friend instead of someone with 10+ years of experience for a position. I have had many jobs, but this is the only time I felt compelled to leave a review on glass door. Absolutely corrupt and disgusting company. Underpaid, overworked, lied to, degraded, they don't even follow their own attendance policies. I hope that someone shuts this company down. Half of what they do is illegal...I cannot believe this company and its general audacity... I am not writing this review for myself, but for those who left the company due to the illegal and corrupt nature of their operations.

    Advice to Management

    Either shut the company down or run it right. You should all be ashamed of yourselves.


  6. Helpful (3)

    "Decent Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Chesterbrook, PA
    Current Employee - Employee in Chesterbrook, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at 1&1 Internet full-time (More than 3 years)

    Pros

    Lots of bonus/commission potential - the harder your work the more you make. Lots of time off, good work-life balance. Most people are friendly. Free soda, juice, coffee and fruit. Casual dress code. Very good medical coverage, especially nowadays. Good location -- near King of Prussia, off of Route 202. Remodeling/updating of facilities being done.

    Cons

    Even though this is an internet company, it isn't a "start-up" since it's part of a BIG German company that's been around since the 80's. The atmosphere is physically casual, and everyone in the office knows everyone, but most of the real decisions are made in Germany by people who don't understand the US. It would be nice if people knew who 1&1 is, instead of having to always say, "We're like GoDaddy."

    Advice to Management

    Germany: fish or cut bait. What's working in Germany doesn't work in America.


  7. Helpful (2)

    "Technical support. Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MyWebsite Support Representative in Chesterbrook, PA
    Current Employee - MyWebsite Support Representative in Chesterbrook, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at 1&1 Internet (More than 3 years)

    Pros

    Great atmosphere to work, with a dedicated focus on customer satsaction. There is always opportunity to work extra hours and as long as you do your work effectively you can work with limited supervision.

    Cons

    There is not much room for growth, and there is a high turnover rate which creates shift scheduling issues that can be inconvenient

    Advice to Management

    Add additional pay incentives for the more inconvenient scheduiles and make bonus targets easier to achieve. Add additional training programs to prepare agents for 2nd level and managerial positions.

  8. Helpful (2)

    "Retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It's a friendly atmosphere
    A lot of nice people

    Cons

    Constant change, no stability
    Poor management in Retention department which has caused a lot of churn and resignation of longtime employees

    Advice to Management

    Actually care about your job and do your job
    Manage and regain control
    Hire people that actually will work


  9. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Chesterbrook, PA
    Current Employee - Customer Support Representative in Chesterbrook, PA
    Neutral Outlook
    No opinion of CEO

    I have been working at 1&1 Internet full-time (More than 5 years)

    Pros

    401K, Generous Vacation and Sick Pay, Free coffee, juice and soda

    Cons

    The 1st Level Call Center Work is mentally exhausting which can lead to frequent burn out.


  10. Helpful (1)

    "Good experience"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chesterbrook, PA
    Former Employee - Anonymous Employee in Chesterbrook, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Worked in product marketing and development. Great manager and team. A lot of great coworkers and good intellectually challenging and stimulating work

    Cons

    Lack of feedback. I had to gauge myself if the work was satisfactory or not


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