1&1 Internet Reviews | Glassdoor

1&1 Internet Reviews

Updated August 15, 2018
137 reviews

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3.4
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1&1 Internet CEO Robert Hoffmann
Robert Hoffmann
26 Ratings

137 Employee Reviews

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Pros
  • "Lots of time off, good work-life balance" (in 11 reviews)

  • "Laid-back yet professional work environment" (in 18 reviews)

Cons
  • "No advertisements in US so no one knows who we are" (in 6 reviews)

  • "Absolutely no room to move up in this company" (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention in Wayne, PA
    Current Employee - Retention in Wayne, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at 1&1 Internet part-time (More than a year)

    Pros

    Great place to work. No real negatives.

    Cons

    Its like every other company.


  2. "Solid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chesterbrook, PA
    Former Employee - Anonymous Employee in Chesterbrook, PA
    Neutral Outlook
    No opinion of CEO

    I worked at 1&1 Internet full-time (More than 10 years)

    Pros

    Relaxed atmosphere, good people, friendly environment.

    Cons

    Big picture might be shaky. Lots of downsizing & restructuring.

  3. "Great job to learn different technologies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Access to work with all types of server technologies, networking, web hosting. Great environment to learn. For me I took it as a boot camp for learn and apply my skills

    Cons

    Low payoff for the amount of work, long hour for some shifts. Some pears were very egotistical rather than be open and collaborative. Not much room to advance

    Advice to Management

    Recognize talent, work life balance is important, have structured training for new hires rather than throwing them to the sharks


  4. Helpful (5)

    "Toxic Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MyWebsite Agent in Chesterbrook, PA
    Former Employee - MyWebsite Agent in Chesterbrook, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 1&1 Internet full-time (More than 3 years)

    Pros

    In office events, catered food for special occasions. Thats about it. They throw food at you to hide the fact that everything else is so awful.

    Cons

    Under qualified and unprofessional first level agents. Promotions given based on who is friends with whom instead of qualifications. People with masters degrees and bachelors are overlooked while a hairdresser with no experience is promoted to management. Everyone sleeps with everyone else and its more like high school than anything else. Micromanagement at its finest.

    Advice to Management

    High school is over. Hire qualified people who know what professionalism is and stop trying to be friends with everyone else.


  5. Helpful (1)

    "Good place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 1&1 Internet full-time

    Pros

    Good health benefits, friendly environment, good vacation and sick time

    Cons

    Not enough people to do the amount of work expected.


  6. Helpful (1)

    "Good Call Center to Work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at 1&1 Internet full-time

    Pros

    Holidays, vacation, sick time and benefits are good. Free drinks and fruit, like all the reviews say. 2 parties (with free drinks) year. Recent changes in upper management (new CEO and Ops/CC) have made a gigantic difference in our managers. (For the better.) German management are have monthly all hands meetings and trying to communicate. Compared with other call centers, relaxed and friendlier.

    Cons

    Pay is lower. Changes happen all the time. No advertisements in US so no one knows who we are. I don't understand how 1&1 can grow here if we don't have US marketing. Keep promising "career model" but never happens for years.

    Advice to Management

    Figure out what you're doing and do it. Stop making big changes every 3 months. Also don't tell us something is changing (good OR bad) and then not do it. Stop the double standard: follow through seems to be expected for us, but Germany can change their mind all the time and ditch projects without communicating. Increase transparency.


  7. Helpful (4)

    "It's a job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at 1&1 Internet full-time

    Pros

    Consistent and reliable paycheck, great holiday pay structure too. Reliable schedule, and decent facilities.

    Cons

    They simply don't care. Job duties increase without pay, bonus structure changes without notice, and abusive management without high school diplomas run rampant without supervision. Very forceful tactics that toe the border of unethically sleazy to uneducated customers.

    Advice to Management

    Care about your employees.

  8. Helpful (5)

    "Get rid of the bad apples"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at 1&1 Internet full-time (More than 5 years)

    Pros

    Fun work environment with free coffee and snacks. 8 hours paid including lunch. New board leadership pushing in right direction.

    Cons

    Read other reviews below, but something has been missing: toxic coworkers need to go. If you come into work and are miserable and complain throughout the day, do yourself and everyone else a favor and leave. The problem is that many of these people wouldn't last at another company and they're too lazy to go. Its management's responsibility to weed them out.

    Advice to Management

    Fire the bad apples who are as much of a negative impact to morale as anything else. HR stop being afraid to terminate for fear of a lawsuit.


  9. Helpful (8)

    "Still incompetent, still making every wrong decision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at 1&1 Internet full-time (More than 5 years)

    Pros

    Free Fruit and Coffee,
    Good entry level jobs to train you for a real job at a real company.

    Cons

    Upper management is still making every wrong decision at every opportunity. If you're in upper management it doesn't matter how much you mess up, how incompetent you are or how racist you are, you aren't getting fired. Although, if you're on the floor dealing with customers, then you'll get fired for any number of reasons that may even be outside of your control.

    We have a history of incidents where clear racist comments have been said and somehow none if these incidents ever ended up in that employee getting fired. The specific comments can't even be added to this form because Glassdoor requires me to "remove the bad language".

    It's absolutely unacceptable to use in appropriate terms to describe someone when you have an employee under you with special needs. This level of protectionism destroys any credibility of the company while these managers are still employed.

    Our new COO has started pushing for ePNS and is trying to make employees happier here however managers in the US are paid bonuses based on these eNPS scores. This means that they manipulate the numbers however they can to get better numbers without actually trying to do anything to improve the workplace. Either the COO is stupid or they haven't learned about our culture of manipulating numbers at this company.

    Advice to Management

    Fire the incompetent leadership within the US office and promote or hire external candidates which are capable of some type of professionalism.


  10. Helpful (2)

    "Unintentionally ironic. A bundle of apparent contradictions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at 1&1 Internet full-time

    Pros

    Free beverages while at work.

    Cons

    See the following previous reviews on here as well.
    Apr 17, 2017
    "Appalling"

    and
    Jul 21, 2016
    "Where well intentioned and hard working people come to rot and die"

    1&1 is an internet company providing web hosting services.

    That sort of implies it would be on the cutting edge of technology and internet culture.

    Nothing could be farther from the truth.

    1&1 offers its employees and its customers out of date technology and culture.

    This is a subsidiary of a German conglomerate run entirely from Europe offering non competitive wages and very little opportunity for advancement with both technology and a business philosophy that are more than twenty years out of date just trying to squeeze out as much as possible, with putting in as little as possible, for as long as possible. Change comes as slow as a snail's pace and only when apparently absolutely forced to. No evidence of any proactive approach whatsoever. One gains and takes away almost no marketable skills and over the years more employees have quit than remain employed.

    How it survives makes no sense whatsoever. The only explanation is incredible beyond belief ignorance on the part of customers and employees.

    Advice to Management

    Run the American part of the company entirely from America or just shut it down entirely and outsource it to an outside company.


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