1&1 Internet Reviews | Glassdoor

1&1 Internet Reviews

Updated June 7, 2017
116 reviews

Filter

Filter

Full-time Part-time

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
1&1 Internet CEO Robert Hoffmann
Robert Hoffmann
18 Ratings

116 Employee Reviews

Sort: Popular Rating Date

Pros
  • Lots of time off, good work-life balance (in 10 reviews)

  • Laid-back yet professional work environment (in 16 reviews)

Cons
  • There is no room for advancement at their data center (in 4 reviews)

  • There is not much room for growth, and there is a high turnover rate which creates shift scheduling issues that can be inconvenient (in 4 reviews)

More Pros and Cons

  1. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Chesterbrook, PA
    Former Employee - Outbound Sales Representative in Chesterbrook, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at 1&1 Internet full-time (Less than a year)

    Pros

    A lot of paid time off. Layed back environment. Free sodas juices and fruit. Paid lunch and breaks!

    Cons

    Base Pay is a little low good bonuses to combat base pay.


  2. "Not a bad place ..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Phone Sales in Chesterbrook, PA
    Former Employee - Inside Phone Sales in Chesterbrook, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at 1&1 Internet full-time (Less than a year)

    Pros

    Great work environment. Most people are friendly. Unlimited free beverages & fruit. Great, great bennies.

    Cons

    European based company not so much in touch with the American market, making it tougher for salespeople. Employees very HR happy. Quick to report for minor infractions

    Advice to Management

    More attention to American market & more US based tech support!

  3. Helpful (1)

    "Appalling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Chesterbrook, PA
    Former Employee - Technical Support in Chesterbrook, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at 1&1 Internet full-time (More than 3 years)

    Pros

    Several years ago, this was an up and coming company with room for advancement and great managers. Since 2013, this company has been rapidly declining into the cesspool it has become.

    Cons

    Discrimination against women and people of color. No path for advancement (unless you sleep with someone of course), unethical hiring practices that lead to the degradation of departments and the work environment just to hire a friend instead of someone with 10+ years of experience for a position. I have had many jobs, but this is the only time I felt compelled to leave a review on glass door. Absolutely corrupt and disgusting company. Underpaid, overworked, lied to, degraded, they don't even follow their own attendance policies. I hope that someone shuts this company down. Half of what they do is illegal...I cannot believe this company and its general audacity... I am not writing this review for myself, but for those who left the company due to the illegal and corrupt nature of their operations.

    Advice to Management

    Either shut the company down or run it right. You should all be ashamed of yourselves.


  4. Helpful (3)

    "Decent Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Chesterbrook, PA
    Current Employee - Employee in Chesterbrook, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at 1&1 Internet full-time (More than 3 years)

    Pros

    Lots of bonus/commission potential - the harder your work the more you make. Lots of time off, good work-life balance. Most people are friendly. Free soda, juice, coffee and fruit. Casual dress code. Very good medical coverage, especially nowadays. Good location -- near King of Prussia, off of Route 202. Remodeling/updating of facilities being done.

    Cons

    Even though this is an internet company, it isn't a "start-up" since it's part of a BIG German company that's been around since the 80's. The atmosphere is physically casual, and everyone in the office knows everyone, but most of the real decisions are made in Germany by people who don't understand the US. It would be nice if people knew who 1&1 is, instead of having to always say, "We're like GoDaddy."

    Advice to Management

    Germany: fish or cut bait. What's working in Germany doesn't work in America.


  5. Helpful (2)

    "Technical support. Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MyWebsite Support Representative in Chesterbrook, PA
    Current Employee - MyWebsite Support Representative in Chesterbrook, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at 1&1 Internet (More than 3 years)

    Pros

    Great atmosphere to work, with a dedicated focus on customer satsaction. There is always opportunity to work extra hours and as long as you do your work effectively you can work with limited supervision.

    Cons

    There is not much room for growth, and there is a high turnover rate which creates shift scheduling issues that can be inconvenient

    Advice to Management

    Add additional pay incentives for the more inconvenient scheduiles and make bonus targets easier to achieve. Add additional training programs to prepare agents for 2nd level and managerial positions.


  6. Helpful (1)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Chesterbrook, PA
    Current Employee - Customer Support Representative in Chesterbrook, PA
    Neutral Outlook
    No opinion of CEO

    I have been working at 1&1 Internet full-time (More than 5 years)

    Pros

    401K, Generous Vacation and Sick Pay, Free coffee, juice and soda

    Cons

    The 1st Level Call Center Work is mentally exhausting which can lead to frequent burn out.


  7. Helpful (1)

    "Good experience"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chesterbrook, PA
    Former Employee - Anonymous Employee in Chesterbrook, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Worked in product marketing and development. Great manager and team. A lot of great coworkers and good intellectually challenging and stimulating work

    Cons

    Lack of feedback. I had to gauge myself if the work was satisfactory or not

  8. Helpful (6)

    "Where well intentioned and hard working people come to rot and die"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chesterbrook, PA
    Former Employee - Anonymous Employee in Chesterbrook, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 1&1 Internet full-time (More than 5 years)

    Pros

    Fresh fruit is delivered twice a week. Free soda is available daily. Generally relaxed atmosphere. Overall, a lot of good caring people that work at the bottom of the management structure.

    Cons

    Absolute lack of quality management. Promotions are not based on quality of work or ability to do the job but are commonly given to subordinates that go our to the bar with their boss and are buddy buddy at work.
    Low level management tries their best to look out for their subordinates but ultimately are required to pass along illogical requirements and mandate impossible targets for their agents. Since upper management sometimes doesn't fundamentality understand how the products work or what our customers are asking for, they'll never be able to understand what needs to be done for the company and its employees.
    Many decisions are decided by the parent company in Germany. No one in US management will fight for the agents or the customers. Many of them are the typical yes-man employees that are perfectly fine implementing meaningless and sometimes harmful policies without understanding or concern for their employees.
    A major internal metric for agent performance is the Call Resolution rate determined by customer surveys. To improve this CR rate, the company started blacklisting and preventing surveys for issues that customers complain about rather than actually listening to customers complaints. Then, when a customer spoke with another agent who handled a separate issue, that agent may receive a negative survey because the product or support has failed the customer and by pure chance, the customer got a survey. That survey is then held against the agent even if the survey specifically states the agent had done everything they could. Finally, the agents bonus is affected by these inaccurate scores which is usually compounded on the fact that they make significantly less than they might at another company.
    The final public complaint I'll make is the constantly expanding expectation from agents without any increase in pay. Over the past few years, the required knowledge and expanse of support required from some agents has doubled without any increase in pay. This has caused some agents to leave but most have been broken down to believe this is the best they can do and they have no other option. Intentionally or not, 1and1 has taken some well intentioned persons and forced them to stop caring or believing in their company and job. They have taken hard working persons and shown them that nothing comes from hard work and forced them into submission where they loose all motivation to try to succeed at their job. They do not care about feedback from agents or from their customers.

    Advice to Management

    Advice for US management: fight for better wages of your employees and listen to the criticisms of your employees. Reward those that work hard financially and if they have good ideas bring them to the attention of your bosses in Germany.

    Advice for German management: If you don't care about what your customers feel about the product stop selling it. Don't pretend that it's a great product because a few people in Germany say they like it. If your employees in the US say that they know what the US market is interested in, listen to them and give them the opportunity to work with their own customers. Internally, give employees the freedom to cooperate and actually improve processes and tools for them to do their job better.


  9. Helpful (1)

    "Copywriter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Copywriter in Chesterbrook, PA
    Former Employee - Copywriter in Chesterbrook, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good work environment.
    Laid back

    Cons

    Management seemed to be uninformed


  10. Helpful (1)

    "Good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DIY in Chesterbrook, PA
    Current Employee - DIY in Chesterbrook, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1&1 Internet full-time (More than a year)

    Pros

    fruit, soda, work parties, softball

    Cons

    not too much room for growth


Showing 116 of 123 reviews
Reset Filters