1&1 Internet Reviews | Glassdoor

1&1 Internet Reviews

Updated June 19, 2018
134 reviews

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3.3
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1&1 Internet CEO Robert Hoffmann
Robert Hoffmann
25 Ratings

134 Employee Reviews

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Pros
  • "Lots of time off, good work-life balance" (in 11 reviews)

  • "Laid-back yet professional work environment" (in 18 reviews)

Cons
  • "No advertisements in US so no one knows who we are" (in 6 reviews)

  • "Absolutely no room to move up in this company" (in 4 reviews)

More Pros and Cons

  1. "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention in Wayne, PA
    Current Employee - Retention in Wayne, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at 1&1 Internet part-time (More than a year)

    Pros

    Great place to work. No real negatives.

    Cons

    Its like every other company.


  2. Helpful (1)

    "Toxic Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MyWebsite Agent in Chesterbrook, PA
    Former Employee - MyWebsite Agent in Chesterbrook, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 1&1 Internet full-time (More than 3 years)

    Pros

    In office events, catered food for special occasions. Thats about it. They throw food at you to hide the fact that everything else is so awful.

    Cons

    Under qualified and unprofessional first level agents. Promotions given based on who is friends with whom instead of qualifications. People with masters degrees and bachelors are overlooked while a hairdresser with no experience is promoted to management. Everyone sleeps with everyone else and its more like high school than anything else. Micromanagement at its finest.

    Advice to Management

    High school is over. Hire qualified people who know what professionalism is and stop trying to be friends with everyone else.

  3. "Good place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 1&1 Internet full-time

    Pros

    Good health benefits, friendly environment, good vacation and sick time

    Cons

    Not enough people to do the amount of work expected.


  4. Helpful (1)

    "Good Call Center to Work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at 1&1 Internet full-time

    Pros

    Holidays, vacation, sick time and benefits are good. Free drinks and fruit, like all the reviews say. 2 parties (with free drinks) year. Recent changes in upper management (new CEO and Ops/CC) have made a gigantic difference in our managers. (For the better.) German management are have monthly all hands meetings and trying to communicate. Compared with other call centers, relaxed and friendlier.

    Cons

    Pay is lower. Changes happen all the time. No advertisements in US so no one knows who we are. I don't understand how 1&1 can grow here if we don't have US marketing. Keep promising "career model" but never happens for years.

    Advice to Management

    Figure out what you're doing and do it. Stop making big changes every 3 months. Also don't tell us something is changing (good OR bad) and then not do it. Stop the double standard: follow through seems to be expected for us, but Germany can change their mind all the time and ditch projects without communicating. Increase transparency.


  5. Helpful (3)

    "It's a job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at 1&1 Internet full-time

    Pros

    Consistent and reliable paycheck, great holiday pay structure too. Reliable schedule, and decent facilities.

    Cons

    They simply don't care. Job duties increase without pay, bonus structure changes without notice, and abusive management without high school diplomas run rampant without supervision. Very forceful tactics that toe the border of unethically sleazy to uneducated customers.

    Advice to Management

    Care about your employees.


  6. Helpful (4)

    "Get rid of the bad apples"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at 1&1 Internet full-time (More than 5 years)

    Pros

    Fun work environment with free coffee and snacks. 8 hours paid including lunch. New board leadership pushing in right direction.

    Cons

    Read other reviews below, but something has been missing: toxic coworkers need to go. If you come into work and are miserable and complain throughout the day, do yourself and everyone else a favor and leave. The problem is that many of these people wouldn't last at another company and they're too lazy to go. Its management's responsibility to weed them out.

    Advice to Management

    Fire the bad apples who are as much of a negative impact to morale as anything else. HR stop being afraid to terminate for fear of a lawsuit.


  7. Helpful (8)

    "Still incompetent, still making every wrong decision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at 1&1 Internet full-time (More than 5 years)

    Pros

    Free Fruit and Coffee,
    Good entry level jobs to train you for a real job at a real company.

    Cons

    Upper management is still making every wrong decision at every opportunity. If you're in upper management it doesn't matter how much you mess up, how incompetent you are or how racist you are, you aren't getting fired. Although, if you're on the floor dealing with customers, then you'll get fired for any number of reasons that may even be outside of your control.

    We have a history of incidents where clear racist comments have been said and somehow none if these incidents ever ended up in that employee getting fired. The specific comments can't even be added to this form because Glassdoor requires me to "remove the bad language".

    It's absolutely unacceptable to use in appropriate terms to describe someone when you have an employee under you with special needs. This level of protectionism destroys any credibility of the company while these managers are still employed.

    Our new COO has started pushing for ePNS and is trying to make employees happier here however managers in the US are paid bonuses based on these eNPS scores. This means that they manipulate the numbers however they can to get better numbers without actually trying to do anything to improve the workplace. Either the COO is stupid or they haven't learned about our culture of manipulating numbers at this company.

    Advice to Management

    Fire the incompetent leadership within the US office and promote or hire external candidates which are capable of some type of professionalism.

  8. Helpful (2)

    "Unintentionally ironic. A bundle of apparent contradictions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at 1&1 Internet full-time

    Pros

    Free beverages while at work.

    Cons

    See the following previous reviews on here as well.
    Apr 17, 2017
    "Appalling"

    and
    Jul 21, 2016
    "Where well intentioned and hard working people come to rot and die"

    1&1 is an internet company providing web hosting services.

    That sort of implies it would be on the cutting edge of technology and internet culture.

    Nothing could be farther from the truth.

    1&1 offers its employees and its customers out of date technology and culture.

    This is a subsidiary of a German conglomerate run entirely from Europe offering non competitive wages and very little opportunity for advancement with both technology and a business philosophy that are more than twenty years out of date just trying to squeeze out as much as possible, with putting in as little as possible, for as long as possible. Change comes as slow as a snail's pace and only when apparently absolutely forced to. No evidence of any proactive approach whatsoever. One gains and takes away almost no marketable skills and over the years more employees have quit than remain employed.

    How it survives makes no sense whatsoever. The only explanation is incredible beyond belief ignorance on the part of customers and employees.

    Advice to Management

    Run the American part of the company entirely from America or just shut it down entirely and outsource it to an outside company.


  9. Helpful (4)

    "Continuing to ignore the Elephants in the room."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at 1&1 Internet full-time (More than 5 years)

    Pros

    Pretty great health benefits and paid time off. Paid lunches (30minutes), free fruit, and free beverages. Two company parties a year, and other in office events (including free lunches, snacks, etc.). Business Casual dress, and low key office environment most of the time. Work / Life balance is OK depending on your department.
    For the most part the other employees are really great to work with as well, which tends to be how you end up staying here for a long period of time (that and the benefits become hard to beat).

    Cons

    Pay level is complete garbage for anyone not in management. However many of those in management are no where near competent or even qualified enough to be in their positions... let alone manage other humans being in general. Half of them literally do nothing, make the people below them do all their work, and then pass it off to the Senior Management, or worse, to the Board Members as their own work. There is absolutely no acknowledgement for you having actually done the task/project/whatever it is, while they are floating around "looking important" and patting themselves on the back for the job well done. Nor do these same "managers" give one iota of a second about their employees. They care about their paychecks, staying bonuses (yes that's a real thing for some and it increases every year!), achieving their targets (that you complete for them) and as much sitting back and watching the scene below from their tower as they can get. One in particular lies through their teeth about the work they do, talks badly on their employees to other employees, and constantly tries to get other people fired when they get too good at their own job or threaten that person's golden bubble of protection that they've had for years (who knows why because they're beyond incompetent and just down right useless).
    Speaking of the board, the headquarters/parent company are over seas, which means slim to no permissions to get anything done here (and you have to wait until the window of time overlaps again to get anything done). Not to mention product launches, policies, and general company information that is seriously pertinent to your job that get rolled out behind the royal curtain without your knowledge, and they just expect you to accept it/handle the insane backlash both internally and from customers. They also have no idea how the US market works, or more importantly how a US company should be run. It's a rat race of who reports to who in another country with no main person in charge because they don't want anyone to have single authority. (Which isn't necessarily a bad thing, except when the people in charge are all out for different things, constantly contradict themselves to each other and to their employees, and in general also don't really care about you at all either, or actually following/enforcing the policies they so furiously made a point to put out there).
    Good luck being a woman in this company... not only will you get paid less for doing the same job (or more) as a male in your same role, but your opinion won't matter for anything (even when you're definitely right). You'll get "mansplained" every 5 minutes, and all but physically pushed aside for anything worthwhile or helpful towards advancement.
    First level support is an absolute disaster, and yet because it is so cheap to keep them on payroll overseas, no matter how many times employees here (and customers for that matter) complain that support should be handled in the US... they will not make the change. Countless attempts to retrain and redesign how things are run, have simply been a waste sadly.
    Good luck bringing serious matters regarding other employees to Senior Management's attention. Somehow a loophole will be found to get the person off the hook... even when the person in question violates company policies, does something horrendous towards other employees, abuses their time off, shows favoritism towards and or retaliates against other employees (the list goes on, and those examples are not specific to one person sadly).

    Advice to Management

    The parent company needs to let the US have more control, trust that people actually know what we're doing and what is best for the company as a whole. Also seriously reconsider first level support coming back to this office.... the difference it would provide customers, as well as the employees dealing with the irate customers (and fixing first level's mistakes) would be astronomically better.
    The company as a whole needs to actually care about their employees. Not to mention better monetary compensation, more acknowledgement for their work to those above, and more room for growth. They should also learn to actually hold the employees in the wrong accountable for their actions. These reviews (that are constantly the same on here mind you) are not being said for no reason..... stop ignoring the many elephants in the room! You continually push the good, competent, hardworking people out because the awful employees continually get by completely unscathed (or worse, rewarded even further).


  10. Helpful (3)

    "Pretty bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at 1&1 Internet full-time (Less than a year)

    Pros

    Its fulltime, so there's benefits. Outside of that its a pretty bad call center to work for. Management seems inept but people say its better from a few years ago (How I'm still not sure). Its German owned so nothing gets done/fixed here, there's a lot of its going back to Germany to fix it, which people don't want to hear when they're yelling at you on the phone.

    Little room to advance I would guess, haven't been here that long but the office is basically a call center only.

    Cons

    Its bad, both the phone job, the level of pay, and the amount of stuff that goes wrong for the customers. You'll start with nights/weekends and half those hours there isn't a supervisor to take your angry callers. I wouldn't leave a current job to come here, unless its a big pay upgrade ($8-9 hr etc). Otherwise in a few months time you'll just be miserable, hold out for something better.


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