1st Alliance Lending Reviews

Pros

Great company culture, business incentives, friendly environment.

Cons

Sneakiness behind closed doors, keeping employees out of the loop until last minute.

Pros

excellent gateway into the mortgage business with no experience, good coworkers, potential to make six figures with no college degree, CEO is a good person, lots of jobs within the company for lateral movement if you aren't happy in your department

Cons

very stressful, high expectations, job description and pay structure change with little warning about once a year, management can be unpredictable. However, if you are highly motivated, smart, and can roll with the punches, you have an unbelievable opportunity to get invaluable experience that will set you up to be successful in this field for the rest of your life.

Pros

We have new operations manager that really cares about the operations team. She has revamped the entire organization and everyone is happier. Seems like company is finally realizing old manager was not working out. It's almost like completely new company.

Cons

Took years for change to happen and executives let someone's borderline e abusive with no operations experience run the show. Made no sense. Sales management hasn't changed and should.

Pros

Solid benefits, many entry-level coworkers are nice.

Cons

Standard call center issues in many regards, but worse. Management verbally berates employees in front of peers, often the same person multiple times per day, and while CC'ing coworkers. I've seen this occur with at least half of the people I work with. The claimed "averages" and "office standards" are outright false, having looked at records through several years and manually crunched the numbers. Someone recently received an award for hitting that claimed average in consecutive months, the only employee in a decent-sized company to do so to my knowledge. There are plans to implement mandatory Saturdays for anyone not meeting these standards, and employees are "encouraged" to work 10-11 hour days regardless. The phones and programs, both of which are 100% necessary to do the job (which is a below-minimum wage salary + theoretical commission), go down often for hours at a time. While a training program technically exists as of recently, most of what you learn occurs by being thrown into the lion's den alone and being expected to figure it out. Few of my coworkers have been here more than 2-3 months, and many are washing out because they only make $800 every other week and don't make enough sales to even earn commission on them. Last I heard, 50% of workers here make zero commission on average, leaving them with 50+ hour weeks earning $24,000 a year. They are trying to expand rapidly without having any sort of plan or stability, and a lot of new workers are going to get screwed over in the process. That's not even getting into the fact that the company explicitly specializes in getting people with credit scores in the 500's approved for six figure loans, which almost always means getting someone to sign on for something they won't actually be able to afford. The loans get packaged and sold, so the company makes money even as the borrowers bury themselves in debt and start failing to keep up with payments. It's a difficult job not just to learn, not just to tolerate the management issues within, but to put up with morally. You also aggressively the same people multiple times a day, multiple days in a row via phone and email. Half of them basically just thought they were making logins for a house search website and don't want to be contacted.

Pros

the company has knowledgeable staff and supervisors, the job is mostly commission based so for the initial months that you are working there you will not make much more than an hourly rate. After the first couple of months you will start to make relatively good money.

Cons

The company would do better if they spent more time training the employees and if they offered overtime to the people who were willing to put in the extra time and effort that they put in.