1st Financial Bank USA Reviews | Glassdoor

1st Financial Bank USA Reviews

Updated November 1, 2016
17 reviews

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3.1
Star Star Star Star Star
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Keith Willard
4 Ratings

17 Employee Reviews

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  1. "Risk Chargeback Advisor"

    Star Star Star Star Star
    Former Employee - Risk Chargeback Advisor in Wilmington, DE
    Former Employee - Risk Chargeback Advisor in Wilmington, DE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at 1st Financial Bank USA full-time (More than 3 years)

    Pros

    First USA has been brought out by MBNA

    Cons

    The biggest downside is they merged

    Advice to Management

    none


  2. Helpful (1)

    "No way ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections in Dakota Dunes, SD
    Former Employee - Collections in Dakota Dunes, SD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 1st Financial Bank USA (More than 3 years)

    Pros

    The salary was good if you could perform. If not, then it was terrible for the stress.

    Cons

    This was the dirtiest place I have ever worked. People around me constantly sneezing, water drips throughout the building, ceiling tiles would fall on people from the roof leaking. One person was sick every single day; while others were sick most of the time.


  3. Helpful (3)

    "Hell Hole"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at 1st Financial Bank USA full-time (More than 5 years)

    Pros

    The only positive is the learning opportunity to work on a broad variety of task as resources are limited; and if you can feed the CEO's ego, you can have a good time. Most employees are great, except for the brown nose cronies of the CEO.

    Cons

    The CEO owns 100% of the bank. For groups working directly with the CEO, life can be worse than hell. He works you, until he gets the last drop of blood from you. Work is often 7 days and 24 hours. He is a paranoid micromanager. Many times he came back from vacation and had conference calls that lasted 12+ hours. Many times he made staff work over Thanksgiving holidays. Once he sent a staff to ask another staff to come out of the toilet to take his call. He gets paranoid when you take a sick day. Calls you at home on every phone number you have. Some colleagues said he uses private detectives to find out whether you are really sick or faking it. He was and may be still in constant battle with bank regulators. He was fined about 20 million dollars for some regulatory violations some years back. Overall it is the worst place I ever worked at. I would never work their even if he paid me a million dollars.

    Advice to Management

    Give up your ego. Come down to earth. Treat employees like humans.


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  5. "I Wouldn't Recommend 1FBSA To My Worst Enemy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at 1st Financial Bank USA full-time

    Pros

    It's an exciting place to work, assuming you like fighting for your job every day.

    Cons

    The President of the company is an extraordinary micro-manager. Every year, they produce budgets for the next year that are approved -- and then promptly thrown away.

    It then falls to VPs to get the President's attention long enough to explain what they need and why; then get him to authorize the expenditure. This has resulted in the VPs competing for the President's time.

    The way they compete is by trying to make all the other VPs look bad. This ultimately filters down to the employee-level, since a VP made to look bad by another VP will seek a scapegoat.

    As an employee, one is continually fearing for one's job; continually performing CYA (Cover Your Behind) activities with nothing to do with their job; and high turnover of both VPs and those under them. In four years, my department had three different VPs -- all of whom quit in disgust or after having lost the faith of the President.

    It is a HORRIBLE place to work.

    Advice to Management

    The problem is at the President level. He needs to trust his VPs.

    And that will NEVER HAPPEN.


  6. "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Dakota Dunes, SD
    Former Employee - Senior Manager in Dakota Dunes, SD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at 1st Financial Bank USA full-time (More than 3 years)

    Pros

    the people were very good to work for

    Cons

    to many chiefs and not enough indians

    Advice to Management

    try not to do so much favortism


  7. Helpful (1)

    "Great place to learn -- do a lot with very little"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 1st Financial Bank USA full-time (More than 5 years)

    Pros

    Great place to learn , learn new things forced to pick up pace and do what it takes to get the job done. Flexibility , pretty flat management.
    No lay off during recessionary times. -- Stable place to work.

    Cons

    Some people take advantage of the flexible hours, and ability to work from home, to the point where its being abused. management turns a blind eye to it. seen a person showing up only 60% of the time. Pay increase only keeps up with the inflation at lower levels. No bonuses or incentives. no formal training , expected to learn on our own.

    Advice to Management

    weed out slackers. Reward hard work do not only offer only minimum increase 2.5%.


  8. "pays well"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    good pay in this office

    Cons

    lack of growth opportunity here


  9. "My short time at 1Fb was educational and eye opening"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Analyst II in Dakota Dunes, SD
    Former Employee - Help Desk Analyst II in Dakota Dunes, SD
    Recommends
    Positive Outlook

    I worked at 1st Financial Bank USA full-time (More than 3 years)

    Pros

    Coworkers were great to work with...Everyone was a family.

    Cons

    At the time I left I felt confused by the direction of the company which made me very uneasy.


  10. "Manager Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Customer Service in Bengaluru (India)
    Current Employee - Manager Customer Service in Bengaluru (India)
    Recommends
    Positive Outlook

    I have been working at 1st Financial Bank USA full-time (More than 8 years)

    Pros

    Simple, Committed, Good Work-life Balance, Excellent work environment, Good pay benefits, Amazing Stability

    Cons

    May not fit everyone's requirement, Small Organization, Adaptability

    Advice to Management

    All Good


  11. "It is a trap! The Bangalore office at least."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bengaluru (India)
    Current Employee - Anonymous Employee in Bengaluru (India)
    Doesn't Recommend
    Neutral Outlook

    I have been working at 1st Financial Bank USA full-time (More than 5 years)

    Pros

    The team is small and has been together a long time.
    Free food during work hours.
    Good pay for entry level jobs.

    Cons

    The manager is plain, uninspiring and tries too hard to get people to like him.
    I rarely see the support staff working.
    High pay for low designation + zero growth opportunity = stuck at the same job for nearly a decade.

    Advice to Management

    Stop being condescending all the time. Your jokes are terrible.



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