21st Mortgage Corporation Reviews | Glassdoor

21st Mortgage Corporation Reviews

Updated February 21, 2017
76 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Tim Williams
43 Ratings

76 Employee Reviews

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Pros
  • There are a lot of opportunities to advance within the company and great attainable monthly bonus potential (in 6 reviews)

  • good experience opportunity, great place for growth (in 7 reviews)

Cons
  • There's not much room for advancement in the company (in 4 reviews)

  • If you don't make your goals be prepared to feel like a failure at your job, and be micromanaged for the entire next month (in 3 reviews)

More Pros and Cons

  1. "Solid foundation for a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Manager in Knoxville, TN
    Current Employee - Credit Manager in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 21st Mortgage Corporation (More than a year)

    Pros

    good experience opportunity, great place for growth

    Cons

    mobile home industry stigma can't be avoided


  2. Helpful (1)

    "It's a trap!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at 21st Mortgage Corporation full-time (More than 8 years)

    Pros

    Decent amount of paid time off, perks for Financial Counselors that no other departments get like bonus days and trips

    Cons

    Poor management, lack of communication between managers and employees, CEO is basically invisible unless he's mad about something, few opportunities to grow or develop skills, well below national average in compensation for most positions.


  3. "Great opportunity... for all but I.T."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 21st Mortgage Corporation full-time (More than 10 years)

    Pros

    Decent salary (for the area) , benefits, work-life balance.

    Cons

    Highly political atmosphere and influences..if you're a Democrat, don't speak openly about it..

    Advice to Management

    Look closely at I.T. leadership, qualifications, competencies... questionable temperament and attitude manifestations of IT administration.. limited career path in this area.


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  5. "Worst company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 21st Mortgage Corporation full-time

    Pros

    Pay, it is a job

    Cons

    Everything else, worst company ever. This company hate its customers. Managers mock customers who struggle with payments. They place them on mute and laugh at them.

    Advice to Management

    Treat customers like friends you'll get better results.


  6. Helpful (1)

    "Financial Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Counselor in Knoxville, TN
    Current Employee - Financial Counselor in Knoxville, TN

    I have been working at 21st Mortgage Corporation (More than a year)

    Pros

    The company has a great culture and great incentives.

    Cons

    Promotions seem to be given based on popularity instead of performance and experience.


  7. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great atmosphere, great pay & time off

    Cons

    Downtown location (if I had to choose one)


  8. "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - lots of incentives like free meals, gift cards, and gym memberships
    - stable job (you have to really mess up to get let go)
    - working in downtown Knoxville
    -

    Cons

    - standard cubicle desk job
    - working nights

    Advice to Management

    Your experience when you start at the company largely depends on your direct manager you have when you are out of training. Continue to train and invest in the middle management because they correlate with retention.


  9. "Financial Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative/Financial Advisor in Knoxville, TN
    Former Employee - Account Representative/Financial Advisor in Knoxville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at 21st Mortgage Corporation full-time (Less than a year)

    Pros

    -Hourly pay is $14/hour starting
    -Potential to earn $800/month in bonus
    -Mainly hire students that graduate from college
    -Great perks if you meet goals at the end of month

    Cons

    -Micro management at its finest
    -Miserable atmosphere (seated 8+ hours in cubicle)


  10. "Worst Job I've Ever Had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Pay
    Large Bonus possibilities

    Cons

    1. Unrealistic standards/goals
        In the interview, they made it seem like the goals were simply there to make you more money, but if you don't make them, no harm done. WRONG. If you don't make your goals be prepared to feel like a failure at your job, and be micromanaged for the entire next month... more than before (if that's actually possible). Also, your goals and bonuses are determined on something which is entirely out of your control. If people don't make their payments, you should not be punished for that.
    2. Micromanagement at its finest. This goes beyond being helpful, but turned into stress that led to me daily dreading coming to work because of my awful manager.
    3. Drama. What happens when you stuff an office to the brim with 20-somethings? Gossip, passive aggressive behavior, backstabbing... the tension in the office is palpable. I once went to the restroom and heard a girl sobbing in the stall and two team leaders left snickering. Am I in high school again?
    4. Overtime. I was actually yelled at for only working 43 hours one week instead of 45. My manager quickly corrected me saying "this is not a 40 hour a week job". You are required to work the last Saturday of the month. You are also forced to work the last day of the month from 8-8 so your team can make their goals. Also, you cannot use your time off until you have worked with them for 3 months. I had a horrible unavoidable illness that required me to take ONE day off. My team leader did not even ask how I was feeling, but lectured me about how I had caused her to have so much more stress and let my entire team down.
    5. No purpose. This was the last straw for me. I thought 21st was helping lower income households be able to have a home. This company only cares about money, they don't care about the customer. They just want their money. I have witnessed every single day, my superiors muting themselves during conversations to laugh and make fun of the customer amongst themselves. Customers will tell me over and over that they hate calling in because they feel like they are being treated like children. In my first review, my manager was angry with me because I was not mean enough to my customers. I knew I couldn't continue with this company if these are the values they support. Please save yourself the stress and disappointment, do not work here


  11. "Good place for college students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Representative in Knoxville, TN
    Current Employee - Insurance Sales Representative in Knoxville, TN
    Doesn't Recommend
    Positive Outlook

    I have been working at 21st Mortgage Corporation full-time (More than 3 years)

    Pros

    Somewhat easy work depending on the department. Management is easy to talk to. Typical 9-6 or 8-5 job.

    Cons

    Pay, communication, work is pretty boring. Also, if you work here, make sure you clearly state up front you want to move up, if you don't....your stuck forever. The department I work in is a bit biased. I have only seen the friends or acquaintances of the upper management receive promotions or acknowledgement.

    Advice to Management

    Branch out a bit more, try to get to know your employees.



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