21st Mortgage Corporation Reviews | Glassdoor

21st Mortgage Corporation Reviews

Updated September 20, 2017
91 reviews

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3.7
StarStarStarStarStar
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Tim Williams
56 Ratings

91 Employee Reviews

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Pros
Cons
  • If you don't make your goals be prepared to feel like a failure at your job, and be micromanaged for the entire next month (in 3 reviews)

  • Some long hours are required if you intend ot make your goals (in 4 reviews)

More Pros and Cons

  1. "It's cool"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Laid back, can do homework, low maintenance

    Cons

    It gets boring and repetitive


  2. "Spanish Fi)nancial Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Counselor
    Current Employee - Financial Counselor
    Recommends
    Approves of CEO

    I have been working at 21st Mortgage Corporation full-time (More than 5 years)

    Pros

    Lots of incentives (prizes such as trip fares, gift cards, meals, extra bonuses, etc.), great bonus potential, excellent location (downtown Knoxville), only 1 late night/week, usually only 1 Saturday a month (and for only a couple of hours)

    Cons

    Taxing nature of the job (debt collection), have to work some holidays, at times micro-management exists

  3. "Commercial Credit Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Credit Coordinator in Knoxville, TN
    Current Employee - Commercial Credit Coordinator in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 21st Mortgage Corporation full-time (More than a year)

    Pros

    Productivity is rewarded. Bonus structure is great and easily attainable. Diverse work force and great company culture.

    Cons

    The entry level position of FC is a little taxing because it is collections and it does require 1 late night, but with good performance I was promoted in less than year.


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Counselor in Knoxville, TN
    Former Employee - Financial Counselor in Knoxville, TN
    Recommends
    Approves of CEO

    I worked at 21st Mortgage Corporation full-time (More than a year)

    Pros

    Pay is good. Great PTO and bonus day opportunities. Great employees. Management knows job is tough. They make up for it in other ways.

    Cons

    Glorified collections. Stressful at end of month


  5. Helpful (1)

    "Good Company for People Out of College"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at 21st Mortgage Corporation full-time

    Pros

    This company is great for someone who does not have a specialty degree out of college. You will gain valuable insights into how a corporation runs and it will help to build your resume. There are a lot of advancement opportunities. In my time here I have been promoted twice thanks to hard work. The management will recognize you if you work hard.

    Cons

    The management does play favorites and if you are not one of them you will not go far. It is extremely difficult to get promoted if you do not play their games and live up to their ideal morals. The company is also very old fashioned and does not want to grow/change with the times. The CEO is resistant to change and does not value his employees and their opinions.

    Advice to Management

    Review the tactics used by larger corporations and see the value in respecting your employees instead of treating them as another number. Management needs to learn to respect outside opinions that would help the company grow rather than stunt the future growth.


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 21st Mortgage Corporation full-time

    Pros

    The company is always striving to improve the customer experience and if you put in the work there is plenty of growth opportunities

    Cons

    You sometimes have to handle difficult customers.


  7. Helpful (3)

    "Financial Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    It is a very youthful environment, and the majority of financial counselors and team leaders have recently graduated from college. There is a lot of energy and people are generally outgoing.
    They pay very well for a job that requires no formal training, and the opportunities for monthly and yearly bonuses are great. It was a good job to make some money.

    Cons

    Management treats the majority of their customers and employees as just another number. As an employee, you are constantly measured by the number of phone calls you can make per hour, and they monitor your every single move. During orientation they make it sound like they are easy-going and you can multi-task by going on typical time killer sites like facebook, espn, etc. But when you actually start working, they send out screenshots to the whole floor of people's names and how many calls they have made. The easiest way to gain respect (popoularity) among team leaders, which in turn made you better at your job because they helped you more often, was to be rude and condescending to customers.
    While you can make a lot of money and earn some unexpectedly nice bonuses, it comes at the cost of selling yourself out every single minute under intense scrutiny.

    Advice to Management

    Ease up a bit on the people making the phone calls. The Team Leaders seem to get away with anything because they are not under direct supervision--only occasional check-in's where they are only evaluated by their numbers, not the way they interact with co-workers in general.

  8. "insurance representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at 21st Mortgage Corporation full-time

    Pros

    friendly coworkers, decent benefit options, a rare strong middle management, and an opportunity to grow. Seen people there ~6months get promotions.

    Cons

    Often feel pressured to work through lunch, show up early, stay as late as possible. Job is extremely demanding. Feeling like just a cog in a machine. Can never work fast enough. An hour of hard manual labor is easier than an hour at this job. Will get yelled at by random customers for something you had no control over and cannot fix. This job is what heart attacks are made of.

    Advice to Management

    Keep promoting from within, have people specialize, and divide work up so some people only do Edis and others only do bundles. divide bundles up so the same people do the same company bundles, so that bundles become easier and more habitual, instead of a search on every single one of them. you waste time training for everyone to do all of the bundles. Stop changing who manages what company. Give everyone a specialized training. raise wages a dollar to meet the market. Stop basing the bonus on mistakes made while simultaneously pushing people to go as fast as possible. Have both of the department managers sit with everyone else. have one day a week be a 8-4. Start a company picnic to improve culture and community.


  9. Helpful (1)

    "Financial Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at 21st Mortgage Corporation full-time

    Pros

    A good job for recent college graduates to get their feet on the ground.

    Cons

    Highly stressful. Very political as far as promotions. Not a lot of upward mobility. Encouraged to be very degrading to customers for personal gain. Long hours with capped overtime. Employees are told to clock out but continue to work


  10. Helpful (1)

    "Took a pay cut to leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 21st Mortgage Corporation full-time (More than 5 years)

    Pros

    Monday-Friday, no weekends is about the only nice thing.

    Cons

    Very stressful work environment. No one in my department wanted to be there. Everyone was looking for new positions elsewhere. I took a $3/hr pay cut to leave. Turnover is extremely high. There used to be nice bonuses and incentives to work hard but Tim and Troy decided that wasn't important anymore.

    Advice to Management

    Tim needs to audit the entire company and do some mass changes. It's doubtful he cares enough to do that though. Managers on some floors micromanage and work you to the point you need therapy, while managers on other floors never show up to work. It's one big disorganized mess that never gets better.


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