24 Hour Fitness Reviews
Updated May 16, 2022
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Found 3,215 of over 3,281 reviews
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Top Review Highlights by Sentiment
Pros
- "Coworkers great and other trainers seem to want to help other trainers learn and become better at the profession." (in 84 reviews)
- "discounted rates on personal training (but trainers dont want to work with you at a lower rate)." (in 69 reviews)
Cons
- "You were expected (as a service rep) to close 'every single person who walks in' and attach fitness packages with a trainer for NO commission." (in 64 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of 24 Hour Fitness and is not affected by filters.
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- Former Employee, more than 1 year★★★★★
Pros
Membership benefits Building relationships Experiences
Cons
The only downside is the hours and pay
- Former Employee, more than 3 years★★★★★
Pros
- Pay was good, however say goodbye to any semblance of a personal life. - Changing lives was the main reason for working here
Cons
- No work boundaries. They want you to work on weekends, overtime, holidays, vacations are had to come by. - Extremely sales-oriented, which causes stress daily, weekly, monthly. Nothing is ever good enough for corporate. - Quantity of sales over quality of training/trainers is a huge problem here. As an FM, I was usually "gently forced" to fire Trainers who cared and knew their science just because they didn't hit NBU goals for the month. - Extremely constant turnover rate. We always had a new sales/training team every 3 months. - Unhealthy work culture. For being a health-based company, thye sell some of the worst brands of fitness supplements and constantly push energy drinks down our throats.
Continue reading - Former Employee, less than 1 year★★★★★
Pros
Great employees. Everyone is awesome and chill. The system is easy and you don’t have many angry costumers.
Cons
Managers don’t care about you although is a low pay job. My friend miscarriage her baby, she couldn’t walk properly she was pale and asked for time off. They deny her, force her to work and didn’t have the human decency to even let her sit down. They don’t train you, they except you to learn everything by yourself or get your coworkers to teach you and if we mess up they would get so angry because we didn’t know how to do it properly. Force me to be morning shift although I wasn’t even thought how to open the store and they made me do it alone. Manager would be angry if you show up late for work but they mostly never show up for their shifts. Managers hire young adults, forgetting that they are also students so more than helping us with our schedule we got threatened to be fire if we needed to change are shifts.
Continue reading - Current Employee★★★★★
Pros
Loved my team and managers
Cons
Company is struggling and can't control how much I bonus
- Current Employee★★★★★
Pros
Culture, People, Industry, Pay, Benefits
Cons
Can't think of any right now
- Former Employee★★★★★
Pros
You learn a lot really fast and it's a good way to get used to training with a lot of support and safety measures.
Cons
It has a stunted growth after a while.
- Current Employee, more than 1 year★★★★★
Pros
Good people, nice kids, you can watch movies with the kids
Cons
Bad pay, no one cares about your schedule. I was literally in the emergency room and my boss was like "well get someone to cover for your shift :/"
- Current Employee★★★★★
Pros
- Great compensation - Great target demographics - Flexible schedule
Cons
- Management and the commission changed after COVID
- Former Employee, less than 1 year★★★★★
Pros
Good career progression and great trainers to learn from.
Cons
Early morning and late nights. Clients not showing up
- Current Employee★★★★★
Pros
Making own schedule competitive pay bonus opportunities
Cons
lack of consistency on income
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24 Hour Fitness Reviews FAQs
24 Hour Fitness has an overall rating of 3.5 out of 5, based on over 3,281 reviews left anonymously by employees. 61% of employees would recommend working at 24 Hour Fitness to a friend and 39% have a positive outlook for the business. This rating has improved by 5% over the last 12 months.
61% of 24 Hour Fitness employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated 24 Hour Fitness 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at 24 Hour Fitness to be benefits, career development, coworkers and the cons to be senior leadership, culture, management.
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