24 Hour Fitness Reviews | Glassdoor

24 Hour Fitness Reviews

Updated February 27, 2017
1,347 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Approve of CEO
24 Hour Fitness CEO Mark Smith
Mark Smith
248 Ratings

1,347 Employee Reviews

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Pros
Cons
  • there's a great work life balance (in 37 reviews)

  • Company pays minimum wage for several positions which makes recruiting very difficult (in 68 reviews)

More Pros and Cons

  1. "Best memories here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Kids Club Attendant in Irvine, CA
    Former Employee - Customer Service Representative/Kids Club Attendant in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at 24 Hour Fitness part-time (More than a year)

    Pros

    I was a huge fitness junkies so working here was perfect since I got a free membership to all 24 HF locations. I was part of opening a new gym and the training we received was amazing. Best training and team building experiences I have gone through.

    Cons

    The drama. I'm not sure if it was just my location but there was always drama with the service reps and kids club attendants. Also the members feel really entitled so they get upset with the employees all the time.


  2. "Nice place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at 24 Hour Fitness part-time

    Pros

    The people were very friendly

    Cons

    Some people were rude at times


  3. "Overall great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 24 Hour Fitness full-time

    Pros

    Great compensation structure. Great culture. Does a wonderful job focusing on members as people and not just deals to be made.

    Cons

    There is nothing worse than a business within the fitness industry bringing in so called "business professionals" from other industries to run a club or a district. In my opinion, you have to believe in what you do. I completely acknowledge that at a corporate level, and other higher level positions, you are not going to have a lot of candidates that practice what they preach in health and fitness. With that being said, the company should stride to train its fitness enthusiast to be capable of running the business at the club level. Its really a drag when a club manager has no passion about fitness but he understands P&L reports so he gets the job.

    Advice to Management

    Fix the cons listed.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Too much focus on sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Los Angeles, CA
    Former Employee - Front Desk Agent in Los Angeles, CA

    I worked at 24 Hour Fitness full-time (More than a year)

    Pros

    Free workouts but not much more than that

    Cons

    High turnover, sometimes strange coworkers

    Advice to Management

    Pay more and get better employees


  6. "Ehhh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at 24 Hour Fitness part-time

    Pros

    The people you meet and get to know are generally great.

    Cons

    Dirty gym, broken equipment, takes forever to repair. As a membership sales rep, it's difficult to sell memberships when this is what's offered, and especially since everyone wants a new and shiny thing. And even more especially, when there's a new LA Fitness opening that threatens to take our member base away (at the time).


  7. "Impossible Commission"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Whittier, CA
    Former Employee - Sales Advisor in Whittier, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at 24 Hour Fitness (Less than a year)

    Pros

    Company culture was great. Management was approachable. Discounts on personal training were nice. Free membership.

    Cons

    Not enough resources for their sales employees to hit their sales goals, so no commission. Not enough ways to find prospects for new business.

    Advice to Management

    Give more resources and you will have better sales results.


  8. "Ares HR Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Human Resources Manager in San Ramon, CA
    Former Employee - Area Human Resources Manager in San Ramon, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at 24 Hour Fitness full-time (More than 5 years)

    Pros

    Wonderful team who truly cared about the business and the employees. Always tried to do the right thing.

    Cons

    In 2013 executive leadership changed and the focus of the company drastically shifted. I hear that 24HF is on the right track to be the great company it was originally known for.


  9. Helpful (1)

    "Assistant Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Sales Manager in Salt Lake City, UT
    Current Employee - Assistant Sales Manager in Salt Lake City, UT

    I have been working at 24 Hour Fitness full-time (Less than a year)

    Pros

    Free memebership, doesn't always feel like work, get to know both co-workers as well as members, discount on personal training and retail shop.

    Cons

    Pay for sales is too low in all positions, you go through a lot of sales advisors because paying them minimum wage and a threshold that is too hard to reach unless you're in a high traffic area, threshold is almost impossible for ASM and SM to hit. You don't get an employee discount on top of sale items which you wouldn't want to buy any thing unless it was on sale. No discount ok kids club for employees. Pricing is always changing and upsets current members when you tell them you can't changes their pricing to the lower price rate.


  10. "Units, not people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fitness Manager
    Current Employee - Fitness Manager
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at 24 Hour Fitness full-time (Less than a year)

    Pros

    Friendly environment, you see people truly get results.

    Cons

    People are called units. New PT client= NBU (new business unit.)
    Training is overpriced and the company puts alot of money and effort into employee indoctrination. Overall buy-in is low and all positions have a HUGE turnover rate.


  11. "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at 24 Hour Fitness full-time

    Pros

    Great people to work with

    Cons

    Tough to move up in management



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