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24 Hour Fitness Reviews

Updated January 7, 2018
332 reviews

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24 Hour Fitness CEO Chris Roussos
Chris Roussos
12 Ratings

332 Employee Reviews

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Pros
  • The best reason to work here is a team environment along with a high quality free gym membership (in 509 reviews)

  • Flexible scheduling and free gym membership (in 250 reviews)

Cons
  • Work life balance can be challenging (in 47 reviews)

  • Minimum wage but will work you 39 hours/week (1 under full time to avoid benefits) which is not enough money to get by (in 82 reviews)

More Pros and Cons

  1. "It was okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Trainer in Walnut, CA
    Former Employee - Personal Trainer in Walnut, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at 24 Hour Fitness (More than a year)

    Pros

    free membership, flexible hours, works with students schedule

    Cons

    Heavily Sales based, felt mostly like a salesman than a trainer

    24 Hour Fitness Response

    Jan 10, 2018 – Member Care Specialist

    Sorry you did not enjoy your time at 24 Hour Fitness and we hope you are happy with what you are currently doing. Motivating and inspiring team members is one of our core values. We are continuously... More


  2. "Adult Playground"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Master Personal Trainer in Lake Creek, TX
    Former Employee - Master Personal Trainer in Lake Creek, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 24 Hour Fitness part-time (More than 3 years)

    Pros

    Pay/hour
    Management is hands off
    Relationship with members/clients
    The job itself is satisfying
    Newer equipment
    Flexible schedule
    You get to wear shorts

    Cons

    Poor Management Decisions
    Corporate Structure
    Hiding Commission (Point of sale scam)
    Unprofessional environment (junk food, informal, sex, cliques)
    Overstaffing (12 trainers in a gym that needs 5)
    No performance tracking to reward best trainers
    Turnover
    Almost impossible to make a living on 15-20 sessions week

    Advice to Management

    Stop hiring. If your top trainers aren’t even busy, why are you still hiring? People wouldn’t quit if we had enough to do. This is a job. A career. Don’t hire people who are retired or don’t want to work when you have people who are/were serious about this business. Don’t reprimand employees in public. That’s what the office door is for. Don’t call my clients the second I quit when I tell you I’m writing a formal letter of resignation with advice on who they want/need to train with. Don’t hide commissions from your employees. We all know that Point of Sale is a scam and that trainers should be paid that commission. You still owe me a few thousand dollars for those sales.

    24 Hour Fitness Response

    Jan 5, 2018 – Member Care Specialist

    Thank you for your time at 24 Hour Fitness. We are sorry to hear that you did not enjoy being a member of our team. We care about our team member experience and are committed to continuously... More

  3. Helpful (1)

    "Do not recommend as a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Boulder, CO
    Former Employee - Sales Manager in Boulder, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at 24 Hour Fitness full-time (Less than a year)

    Pros

    -Free gym membership
    -Good personal training (unfortunately depends on location)
    -Fun people to be around

    Cons

    -Terrible computer programs. Slow. Confusing. Outdated. Do not have ways to correct mistakes. Example: Cannot print out receipt after sign up process is over. Will keep you logged in as the previous person, sometimes having to switch computers in order for you to get the job done. Very inefficient.
    -Never had to give or heard as many uncertain answers to certain problems or situations. Example: Payment issues that were previously resolved, but the issue still happening weeks later. Another example: Other managers not knowing how to do certain things in the computer, shocked at certain issues that arose.
     -Pay is hard to understand (commission and bonus structure), I could not confidently explain the structure to my sales advisors. My managers could not confidently explain it either. Be sure to read over hiring document to make sure you are eligible for bonuses and when.
    -Maintenance process is slow and outdated. Very frustrating.
    -The furthest thing from a green company. I found out a month in that recycling was combined with trash after it was separated in the gym. SOOO MUCH wasted paper, totally unnecessary. Example: GEG binder is thrown away each month, 600 papers per month just for sales.
    -No credit for online sales when the computer systems in club were down. You had to make the decision to either not sign them up or do it online to not get credit for it.
    -A lot of processes in place are pointless. Example: basketball check out which was never checked by any employee.
    -Campers in parking lot. Broken glass everywhere. 1 car was broken into and has been in the parking lot for months with busted out windshield and flat tires.

    Advice to Management

    It's hard to give any advice to managers because turnover is so high. Better training so managers know the in's and out's of the business.

    24 Hour Fitness Response

    Dec 26, 2017 – Member Care Specialist

    We appreciate you reaching out and hope you are happy with what you are currently doing. Sorry you felt that you did not have the proper tools at times to execute your position effectively. We care... More


  4. "Lead Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at 24 Hour Fitness part-time

    Pros

    Free Gym Membership, Flexible Schedule

    Cons

    Will pay you next to nothing to do the work of a full-time employee

    Advice to Management

    be actual managers and not hand off your work to minimum wage people

    24 Hour Fitness Response

    Dec 19, 2017 – Member Care Specialist

    Thank you for your time at 24 Hour Fitness and we hope you are happy with what you are currently doing. Sorry you felt that your management team was not hands on enough nor took a direct role in the... More


  5. "Not how it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at 24 Hour Fitness part-time

    Pros

    Some flexibility in schedule and the experience that your clients give you is great.

    Cons

    Pay isn't the greatest unless you can use all of your energy there and SELL SELL SELL

    Advice to Management

    Nothing, the season is designed a certain way, all you can do is sugar coat everything.


  6. Helpful (1)

    "You do not get what you work for in terms of compensation. Very Stressful whenever advancing within the company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Sales Manager
    Current Employee - Assistant Sales Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at 24 Hour Fitness full-time (More than a year)

    Pros

    Free Membership
    Work Environment is Fun
    Good Learning Opportunities
    Meet some of people who could potentially become life long friends

    Cons

    Base Pay is low
    Work/Life balance is not existent
    9-10 hour shifts with a 3 hour break
    Micro-Managing
    Too much paper work for pay
    Threshold on Sales until you reach a certain number

    Advice to Management

    Get rid of threshold for everyone who compensates from sales. Having to pay to work before you get what you work for is a scam.
    Threshold for Sales advisors is 9$ x your hours worked biweekly. Base is $7.25
    Threshold for ASM is 14$ x your hours worked biweekly. Base is $12
    Example:
    $14 x 80 = $1120
    Sales Commissions $1300 minus your threshold of $1120 is $1300 - $1120 = 180 then times that by 80%. That's what you will receive in commissions which is only $144 suppose to you selling $1300.


  7. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at 24 Hour Fitness full-time

    Pros

    free membership and great location

    Cons

    too impersonal, micromanage employees,

  8. "Fitness Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fitness Manager in Saint Charles, MO
    Former Employee - Fitness Manager in Saint Charles, MO
    Doesn't Recommend
    Neutral Outlook

    I worked at 24 Hour Fitness full-time (More than 3 years)

    Pros

    It was a great place to get me foot in the door.

    Cons

    I felt as being a female was considered a negative at this company

    24 Hour Fitness Response

    Dec 1, 2017 – Talent Acquisition Analyst

    Hi there! Thanks for your honest feedback.

    We're bummed to hear you had a negative experience during your time with us. We'd love to hear more details - we don't currently have a club located in... More


  9. "Personal Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Trainer in Aurora, CO
    Current Employee - Personal Trainer in Aurora, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at 24 Hour Fitness full-time (More than a year)

    Pros

    - Make your own schedule
    - Get to train new clients
    - Get to use nice facility

    Cons

    - A sales job.
    - They steal over half of what you make.
    - You have to meet a threshold or they take away from your commission.
    - 90% Turnover rate

    Advice to Management

    Pay your employees better.


  10. "Management is nice, but the members not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at 24 Hour Fitness full-time

    Pros

    -Room for growth, but depends on each gym
    -Great co-workers, but YMMV

    Cons

    -Below average pay for the amount of work required
    -No educational investment/reimbursement for required certifications to keep job
    -Members are rude and demanding


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